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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Intuit QuickBooks for Business vs Novo

Intuit QuickBooks for Business 4.7★ · Free + IAP 30
Winner Novo
Novo 4.8★ · Free to download 70

Novo is the better choice for small business banking due to its strong feature set and positive user experiences, despite some issues with check deposits and transfer speeds, while Intuit QuickBooks for Business is currently plagued by severe performance and usability issues.

Full reviews: Intuit QuickBooks for Business · Novo

Novo offers a comprehensive, fee-free business banking experience with strong features, though users report slow check clearing and transfer times. Intuit QuickBooks for Business, despite its long-standing reputation, is currently suffering from widespread app instability, bugs, and a confusing interface, making it largely unusable for many paying subscribers.

Head to head

Features edge: NovoR5R10R12R20
Intuit QuickBooks for Business Intuit QuickBooks for Business offers features like mileage tracking, expense snapping, and invoice creation, but many users report these features are buggy, unreliable, or have been removed or made harder to use in recent updates R10R12R20. Some users appreciate its ability to identify and consolidate transactions R5.
Novo Novo provides a wide range of banking features, including virtual debit cards, easy contractor payments, and no fees R58R66. However, it lacks Zelle support, which is a significant drawback for some businesses , and users report issues with check deposits and slow transfers R53R60.
Ease of Use edge: NovoR3R8R10R15
Intuit QuickBooks for Business Many users find Intuit QuickBooks for Business to be complicated, not intuitive, and difficult to navigate, especially after recent updates R3R10. Basic tasks like viewing outstanding invoices or adding receipts have become clunky or impossible R8R15.
Novo Novo is generally described as having a great, friendly interface that is easy to use and accessible for small businesses . However, some users note a decline in user experience over the years , and there have been issues with login processes, such as 2FA keyboard problems and forced password typing .
Reliability tieR1R4R6R7
Intuit QuickBooks for Business Intuit QuickBooks for Business is severely unreliable, with widespread reports of the app not loading, freezing, crashing, and being extremely slow R4R6R7. Users also experience data sync issues, missing transactions, and banking connection problems R1.
Novo Novo users report issues with account freezes, particularly after check deposits, with funds being held for extended periods R51. There are also reports of accounts being shut down without warning , and issues with incoming transfers being rejected . Some users have experienced app login problems .
Price/Value edge: NovoR10R12R16R25
Intuit QuickBooks for Business Intuit QuickBooks for Business is a paid subscription service, with users reporting charges of £12 or £19 per month, or even £50 per month R10R16R27R48. Many users feel the current buggy and unusable state of the app does not justify the cost, especially after being forced to upgrade to more expensive versions that offer no additional value R12R16R25.
Novo Novo is advertised as a fee-free business bank, which is a major draw for users R58R66R98. However, some users report hidden charges for certain services or fees for 'instant transfers' that are not truly instant R98. There are also concerns about bonus scams where users are denied advertised sign-up bonuses .
Customer Support tieR14R16R27R48
Intuit QuickBooks for Business Users report significant difficulty getting support from Intuit QuickBooks for Business. Support is described as unhelpful, with AI support being useless and human support not trained on the app R14R16R48. Some users are unable to contact support at all R16R27.
Novo Novo's customer support receives mixed reviews. Some users praise fast responses R60 and effective tech support . However, a significant number of users report terrible customer service, no way to contact a real human by phone, and unhelpful responses to critical issues like frozen accounts or fraud R63R65R71.
Pick Intuit QuickBooks for Business if

You are an existing QuickBooks user who is willing to tolerate significant app instability and a clunky interface in hopes that the issues will be resolved, or if your bank offers a free version of QuickBooks and you only need basic transaction identification R3R5.

Pick Novo if

You are a small business owner or entrepreneur looking for a feature-rich, fee-free online business banking solution with a generally good user interface R58R66. You are comfortable with potential delays in check deposits and transfers, and primarily rely on digital payments rather than Zelle R53R60.

Evidence note: The reviews for Intuit QuickBooks for Business are overwhelmingly negative and recent, focusing heavily on severe app performance issues, usability problems, and forced migrations from older, preferred versions. This skews the perception of the app's current state significantly. Novo's reviews are more mixed, with strong positives for its features and interface, but notable negatives around check processing, transfer speeds, and customer support for critical issues. The free-to-download nature of Novo means some negative reviews might come from users with specific banking needs that aren't met by an online-only bank.

Frequently asked

Is Intuit QuickBooks for Business currently stable and easy to use?
No, recent reviews indicate that Intuit QuickBooks for Business is currently very unstable, with many users reporting that the app constantly freezes, crashes, fails to load, or is extremely slow, making it largely unusable for essential business tasks R6R7R14. Users also find the interface complicated and not intuitive after recent updates R3R10R15.
Does Novo have good customer service?
Novo's customer service receives mixed reviews; while some users report fast responses and effective tech support, a significant number of users describe it as terrible, with no phone support for critical issues and unhelpful responses to problems like frozen accounts or fraud R60R63R65R71.
Are there any fees associated with Novo?
Novo is generally advertised as a fee-free business bank, and many users appreciate not having monthly fees R58R66R98. However, some users report that certain services or 'instant transfers' may incur charges, and these transfers are not always truly instant R98.
Can I easily deposit checks with Novo?
Users report that depositing checks with Novo can be nearly impossible and frustrating, with checks being denied multiple times for specific formatting requirements or taking over a week to clear R51R53R59R75.

What reviewers actually said

Built only from these 100 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] Intuit QuickBooks for Business 4/5 · GB As a non accountant it requires learning a new thing that is not as easy: It’s okay, I like how it identifies transactions on my account and it makes it easy for me to consolidate them later. I always do the same things because the app has a lot of things and it can be a bit overt, but it’s alright. It’s best to have the app, because it’s almost mission impossible to find the website to sign in to
  2. [R10] Intuit QuickBooks for Business 1/5 · GB Buggy and not intuitive to use: Keep finding bugs, milage tracking works sometimes but not others, the snap expense thing fails to upload most of the time and when i try and turn a bill into an expense it errors. iPad app hides the done/save buttons at the bottom behind the KB and sometimes will not let you click. The only reason I’m staying is i only paid £12 for the year which is reasonable and
  3. [R12] Intuit QuickBooks for Business 1/5 · GB Not on the side of small business ‘s: Like many others on here I had to swap over from self employed to a new more expensive piece of software. Zero guidance on this just you can’t down load. After a good hour n the phone was told I should upgrade to the more expensive version which in hindsight offers me nothing this was just about quickbooks profits. What have a got from this upgrade a useless
  4. [R20] Intuit QuickBooks for Business 1/5 · GB Removing core features instead of adding new ones: Really disappointed they removed things. It’s now harder to make invoices on the phone. No way to settle multiple invoices under one payment anymore. Going backwards. Regret using quickbooks for my limited
  5. [R3] Intuit QuickBooks for Business 3/5 · GB Too complicated: From an interface where you could just swipe left and right it has become much more complicated now and I accept that some of that is obviously due to the making tax digital however the whole interface is just no longer intuitive. It is sadly like slogging through treacle trying to get the right account to the right expense. Thankfully my bank has offered me a version for free, i
  6. [R8] Intuit QuickBooks for Business 4/5 · GB Can’t add receipts: Must be a bug at moment can’t add receipts ,Attachment button ain’t working Should add a more simple way to link with HMRC … don’t understand the current set up Simplify it a link on home page straight forward
  7. [R15] Intuit QuickBooks for Business 1/5 · GB Unusable: Some of the most basic things that I used to be able to do in seconds are now clunky and in some cases impossible on my phone. Viewing all outstanding invoices regardless of date? No chance. And no, before I get a developer response telling me to make sure I’ve got good data signal, that’s not the issue. This terrible app is the problem. How can you make this so much worse than it wa
  8. [R1] Intuit QuickBooks for Business 1/5 · GB Read before downloading: Do not download this app. It’s a Beta version. They told me to download this app to replace the old. Now all my contacts, invoices, bank accounts are all wrong and the AI is trying to get me to remember everything and manually change it. But how am I to remember everything. DO NOT DOWNLOAD!!!!! They won’t let you go back to old app once you change. God knows how much money
  9. [R4] Intuit QuickBooks for Business 2/5 · GB iPhone fail: Updated on iPhone as the expenses section was missing the vat fields and couldn’t save data without filling them in but the latest update for iPhone fails to load. Please fix ASAP
  10. [R6] Intuit QuickBooks for Business 3/5 · GB Great app when it works: Have been using QuickBooks for a few years now but unfortunately recently I cannot access the app via my iPhone which is extremely frustrating when I’m always on the go. Please sort it out or I will have to try a different provider.
  11. [R7] Intuit QuickBooks for Business 1/5 · GB App stopped working: This app no longer opens
  12. [R16] Intuit QuickBooks for Business 1/5 · GB Immediately overcharged… No refund available: I signed up for the 99p a month and was immediately charged £12 for the month, with an ongoing rate of £12 a month. I cannot get in contact with anybody to get a refund so I've had to cancel. I cannot get to speak to anybody or text anybody. Bunch of crooks.
  13. [R25] Intuit QuickBooks for Business 1/5 · GB Unusable won’t even load: As a paying subscriber, I rely on QuickBooks every day to run my business. Unfortunately, the iPhone app has become almost completely unusable. Most of the time it won’t even load, leaving me staring at the splash screen or waiting indefinitely. This isn’t a free app. It’s a paid business subscription that I depend on to manage my finances, yet it’s so unreliable that I
  14. [R14] Intuit QuickBooks for Business 1/5 · GB Re update on app does not work: New update on this app is now unusable. unable to raise invoices on phone, as app just crashes unable to access banking feed on phone app as the app crashes and resets Unable to get any support from Quickbooks support avoid this app
  15. [R27] Intuit QuickBooks for Business 1/5 · GB Subscription: Paid for the £19 subscription, took the money and hasn’t activated it and won’t let me contact them just comes up with a blank page
  16. [R48] Intuit QuickBooks for Business 1/5 · GB Today’s update has made the app unusable, again: When they update expect issues. Now I can’t spend the day as planned prepping my VAT return. Ai support useless and human support friendly but apparently they are not trained on the app. Amazing value for my near £50 a month. Sarcasm intended.
  17. [R60] Novo 4/5 · US Good but transfers are Very Slow: Interface is great friendly even , support answers fast, only gripe is that transfers take so long. Otherwise great!
  18. [R63] Novo 1/5 · US Unable to Provide Any Positive Feedback at This Time: While I can't share specific details about my review process, common reasons include: - Poor communication - Obscure business processes - Discrepancies in what you say and do
  19. [R65] Novo 2/5 · US Great App, Terrible Support: The app works great until you need support, then there’s no support available. Also, accounts can be closed due to inactivity without any warning or notification, which is very frustrating.
  20. [R71] Novo 1/5 · US Bad: Awful customer service, any other option would be good.
  21. [R58] Novo 5/5 · US Everything YOU Need!: This bank has all the bells and whistles. Everything is at your fingertips. All the features of a regular bank and more. Great low fees too.
  22. [R66] Novo 5/5 · US Great business bank: Recommended to me by my business coach and I 11/10 recommend. No fees, and I can do everything I need to: even pay my contractors in a few simple clicks while working abroad.
  23. [R98] Novo 1/5 · US Terrible: Absolutely terrible. There’s no monthly fees but everything else has a charge and they will hold your money for the maximum amount of time allowed. It took 10 days for my check to be deposited into my account. Sending money to an employee will take a few days unless you pay the ridiculous fee for “instant transfer” which by the way still isn’t an instant transfer if you get it done by a
  24. [R51] Novo 1/5 · US It’s a scam, stay away from it: After depositing a check (which took over a week clear) they froze the account to “ensure the integrity of my account”. Never had issues depositing checks from the same client to other banks. The account has been frozen for over a month now with no end in sight and with no timeline or reason for the freeze. They are a scam, stay away if you don’t want your money to
  25. [R53] Novo 3/5 · US Nearly impossible to deposit a check: They make it nearly impossible to deposit a check, my check has been denied multiple times. They also say the check is accepted so you think it’s okay and then email you hours later saying it was denied. I wrote the date on the check to show I deposited it thinking it went through and now the check is being denied for that and they want me to have my customer
  26. [R59] Novo 1/5 · US DO NOT BANK HERE: They have you write specific things in a specific order to deposit a check otherwise they decline your check and refuse to explain why leaving you with a useless check and no money in your account. They refuse to manually review in case their system has an issue. The only solution they provide is telling you to get a new check. They give no information of why you were declined
  27. [R75] Novo 1/5 · US Considering legal action: For multiple weeks now they've had issues with their app where I cannot deposit checks because the camera system does not work. (I'm using an iPhone 15 Pro with the latest updates.) I've been in communication to get this resolved and yet nothing gets done. Beware, if you're using this for business, they will hold your business hostage.

Synthesized from 100 recent App Store reviews · updated July 2026 · View on the App Store