Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

EECU Mobile Banking vs Chase Mobile®

EECU Mobile Banking 4.8★ · Free to download 40
Winner Chase Mobile®
Chase Mobile® 4.8★ · Free to download 80

Chase Mobile® is the stronger choice due to its generally reliable performance and comprehensive features, while EECU Mobile Banking is currently plagued by significant crashing and login issues.

Full reviews: EECU Mobile Banking · Chase Mobile®

EECU Mobile Banking users report frequent app crashes and login problems, making it unreliable for managing finances. Chase Mobile®, despite some complaints about specific features and forced updates, offers a more stable and user-friendly experience with a wider range of banking services.

Head to head

Reliability and Stability edge: Chase Mobile®R1R2R3R4
EECU Mobile Banking EECU Mobile Banking is frequently reported to crash upon startup or after login, with users needing multiple attempts to access their accounts R1R2R3R4. Some users also report issues with accurate balance displays and transactions disappearing temporarily R4R31.
Chase Mobile® Chase Mobile® generally offers a stable experience, with many users praising its reliability . However, some users report occasional glitches like the app going dark on iPhone 15 or Face ID needing frequent re-setup on multiple devices .
Features and Functionality edge: Chase Mobile®R3R9R21R24
EECU Mobile Banking EECU Mobile Banking users find the app easy to use when it works R3R44. However, there are requests for improved features like internal transfers between EECU accounts R9, a calendar for bill pay dates R21, and the ability to update debit card PINs . Some users report issues with check depositing R24 and Zelle integration , while others appreciate Zelle's ease of use .
Chase Mobile® Chase Mobile® is praised for its ease of use and ability to find transactions . Users appreciate features like Zelle and managing investments . However, there are complaints about the inability to add new cards , lack of search by payee , clunky Ultimate Rewards redemption , and issues with auto-payments . Some users also desire better money management and spending tracking tools .
User Experience and Interface tieR2R12R15R22
EECU Mobile Banking EECU Mobile Banking has recently experienced issues with Face ID login, requiring multiple attempts R2R22. Some users also report problems with larger text in bill pay R15 and a blank blue screen after login R12.
Chase Mobile® Chase Mobile® is generally considered user-friendly . However, recent updates have led to complaints about increased font size and forced updates that render the app unusable on older devices R73R86R96R100. Some users find the process for changing phone numbers cumbersome and report issues with Face ID on multiple devices .
Customer Support edge: Chase Mobile®R8R17R20R23
EECU Mobile Banking EECU is praised for its supportive, professional, and kind staff in branches R8R17R20R23. However, one user reported unhelpful customer service for login issues, requiring a physical branch visit .
Chase Mobile® Chase Mobile® users appreciate the friendly and professional staff in branches . They also note that it's easy to get ahold of real people for issues . However, there are requests for live chat service with human agents instead of bots .
Price/Value tieR10R31R34R44
EECU Mobile Banking EECU is noted for good rates on checking, CDs, and car loans R34R44. However, some users complain about too many fees R10 and overdraft charges R31.
Chase Mobile® Chase Mobile® users mention high annual fees for some cards and overdraft charges . Some also feel that Chase doesn't offer good benefits or fair credit limits . Conversely, some users are satisfied with their Chase checking accounts .
Pick EECU Mobile Banking if

Pick EECU Mobile Banking if you value a credit union with competitive rates on loans and savings, and excellent in-person customer service, provided you are willing to tolerate significant app instability R8R17R20R34.

Pick Chase Mobile® if

Pick Chase Mobile® if you need a generally reliable banking app with comprehensive features for managing finances, easy transaction tracking, and good customer support, even if it means dealing with occasional feature quirks or forced updates on older devices .

Evidence note: Reviews for EECU Mobile Banking are heavily skewed towards recent negative experiences related to app crashing and login issues, which contrasts with its higher lifetime rating. Chase Mobile® reviews are more varied, covering a wider range of features and customer service interactions, with recent negative reviews often focusing on forced app updates for older devices.

Frequently asked

Is EECU Mobile Banking reliable for daily use?
Based on recent reviews, EECU Mobile Banking is not reliable for daily use, with many users reporting constant crashing, login failures, and issues accessing account details or depositing checks R1R2R3R4.
Does Chase Mobile® support older phone models?
No, Chase Mobile® has recently implemented forced updates that require newer iOS versions, making the app unusable for customers with older phone models who cannot update their operating system R73R86R96R100.
Are there fees associated with EECU accounts?
Yes, some EECU users report being charged fees for various services and overdrafts, despite the credit union offering competitive rates on loans and savings R10R31.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] EECU Mobile Banking 2/5 · US Crashes: This app crashes all the time, and it’s to the point that it’s affecting our financial security to be able to pay basic bills and things. If we can’t see our expenses and how much we have in our account, how can we manage our lives?
  2. [R2] EECU Mobile Banking 5/5 · US It’s Okay: Very often lately since the most recent update, this app has gotten significantly trashier, sometimes when it scans my face to open up it immediately just shuts back down for no reason - I’ve had to do this as many as 7 times in a row
  3. [R3] EECU Mobile Banking 3/5 · US Multiple log ins back to back.: Mobile app is good… does what it’s supposed to and easy to use. Only issue I have that is annoying is that I have to log in multiple times back to back because it opens and closes as soon as I log in. Might be a simple bug fix but nonetheless it’s annoying.
  4. [R4] EECU Mobile Banking 1/5 · US Worst bank app ever: Constantly crashes. Purchased post immediately and then will be removed and disappear in an hour or day- then magically reappear. You can’t trust the balances in the app and have to keep separate records in order to not be charged. Very sus.
  5. [R9] EECU Mobile Banking 3/5 · US Transfer me2me internal funds on app: Looking forward to the updates for transferring available Balances from 1 EECU account to another that are within the same profile.
  6. [R21] EECU Mobile Banking 3/5 · US Improve app: Great Credit Union but app has been updated with worse features. The bill pay section needs to have a calendar for selecting bill pay dates. The Month, Date scroll you use now requires me to go somewhere else for a calendar to confirm what day of the week the payment will be sent.
  7. [R24] EECU Mobile Banking 3/5 · US Not fully functional: I can’t get the check depositing feature to work anymore. Maybe the app hasn’t been updated to work with the newest iOS version, but it’s been several months since I could get it to work.
  8. [R12] EECU Mobile Banking 3/5 · US Soo buggy since last update!: It’s been horrible since the last update, it never wants to log me in. It scans my Face ID then sits on a blue screen for minutes at a time until I give up. In the rare instance it lets me in It won’t let me click into my checking account to see the details. Just sits on that blank, blue screen again
  9. [R15] EECU Mobile Banking 3/5 · US Issue with larger text in bill pay after recent update: Can’t see the date the payment is promised to arrive when using larger font in bill pay section
  10. [R22] EECU Mobile Banking 1/5 · US Face ID Glitch: When I log in using Face ID, it takes anywhere from 3-5 times before the app opens without automatically closing again. I’ve turned my phone off and back on thinking that may be the problem, it isn’t. It would be nice if that could be fixed.
  11. [R8] EECU Mobile Banking 5/5 · US Best services ever!: EECU has been our financial institution for a long time and their services, kindness, and flexibility has been amazing! We are grateful for EECU!
  12. [R17] EECU Mobile Banking 5/5 · US Very pleased client: Being with EECU for years has always been a positive experience. Everyone is helpful and has always taken their time to help resolve matters.
  13. [R20] EECU Mobile Banking 5/5 · US Support: EECU has the most supportive and professional team of financial professionals in the industry!
  14. [R23] EECU Mobile Banking 5/5 · US The Best: Very nice workers excellent service and pleasant to work with.
  15. [R10] EECU Mobile Banking 2/5 · US Too many fees: EECU charges a fee for everything! I’m so disappointed.
  16. [R31] EECU Mobile Banking 1/5 · US This app sucks: This app sucks at updated an accurate balance… you can easily go over your checking account limit and they charge you if they had to pull money from your savings.
  17. [R34] EECU Mobile Banking 5/5 · US Great Banking: Better service and rates than a conventional bank. The rates on checking and CDs are higher than even large national bank chains.
  18. [R44] EECU Mobile Banking 5/5 · US Khaled: Love the credit union , can’t beat that savings w any min balance and 3 percent interest. I also like the app is very user friendly :)
  19. [R73] Chase Mobile® 1/5 · US My device not supported?: Wow, how tf am I supposed to make payments.. app was my second factor. I can’t get latest apple os because of ai nonsense and web app not loading either. I want to pay cc but can’t - please help. There can’t be any good reason to drop support for my device. All you’ve done in the last 5 years in this app is cram more ads in.
  20. [R86] Chase Mobile® 1/5 · US Unfair: Not fair to change the app to 17.4! After many years of being a client I can't use it. Time to go...
  21. [R96] Chase Mobile® 1/5 · US Have to buy a new phone to continue using your app: Always had chase as my bank. Its a shame i can no longer use a simple banking app on my phone due to advanced ios requirements. I wish you allowed functionality for your customers who aren’t constantly buying the newest phone and might be perfectly happy with the old one that still works. Im not sure what advanced features the app has that requir
  22. [R100] Chase Mobile® 1/5 · US App: Loved the app but now since the latest update I have to buy a whole new phone just to check my account, not to mention when I first opened an account I was told if I go direct deposit with my check then I won’t have a service fee LOL what a load of garbage I get charged $25 a month just because they can

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store