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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

myCigna vs Peloton

myCigna 4.8★ · Free to download 60
Winner Peloton
Peloton 4.9★ · Free + IAP 75

Peloton is the better choice for fitness enthusiasts due to its wide range of classes and strong user engagement, despite recent app stability issues, while myCigna is a functional but often glitchy tool for managing health insurance.

Full reviews: myCigna · Peloton

Peloton offers a highly engaging and diverse fitness platform, though it currently suffers from significant app crashing issues. myCigna provides essential health insurance management features but is frequently criticized for its unreliability, confusing navigation, and data inaccuracies.

Head to head

Features edge: PelotonR1R2R10R13
myCigna myCigna allows users to view ID cards, track claims, find in-network providers, and access wellness tools like a nutritionist, but some features like the cost estimator tool are reported as non-functional R1R2. Users also report issues with syncing to Apple Health for rewards R10R13 and difficulty finding processed claims R19. The app provides digital access to health insurance details .
Peloton Peloton offers a vast array of fitness classes including cycling, yoga, strength training, and outdoor running, with many users praising the variety and motivational instructors R65. It includes personalized plans and social features to connect with friends . However, some users note missing features like personalized stacks and difficulty filtering programs .
Ease of Use tieR3R5R6R24
myCigna myCigna receives mixed reviews on ease of use; some find it easy to navigate and stress-free R24, while others describe it as confusing, difficult, and not user-friendly R3R6. Specific complaints include slow navigation R5, difficulty finding information , and issues with the Personify Wellness section R3.
Peloton Peloton is generally considered addictive and enjoyable by many users . However, some users find the interface complicated, especially for neurodivergent individuals . Recent updates have also made it difficult to find friends and access full membership features on mobile R114.
Reliability tieR3R10R12R13
myCigna myCigna is frequently criticized for being glitchy and unreliable. Users report issues with the app crashing , not displaying correct or up-to-date information R12, and failing to sync with other apps R10R13. There are also reports of language settings randomly switching to Spanish and login problems R3R41.
Peloton Peloton is currently experiencing significant reliability issues, with numerous recent reviews reporting constant app crashing immediately upon opening or within seconds of use, especially after recent updates R63R67R70. Other reliability concerns include Apple Watch syncing problems and workouts not always being logged .
Price/Value edge: myCignaR2R32R37R44
myCigna myCigna is free to download and is part of a health insurance plan, with users generally focusing on the app's functionality rather than its cost R2R32R44. Some users express frustration with payment processes, stating the app doesn't allow direct bill payment or requires adding a bank account, making it inconvenient R37R51.
Peloton Peloton offers a free tier with in-app purchases, but many features are locked behind a subscription model, which some users find too expensive, especially after purchasing expensive equipment . Users feel that after paying for the bike, a high monthly fee for basic functionality is unreasonable . However, many users find the subscription worth the cost for the variety and quality of workouts .
Support tieR35R41R63R71
myCigna myCigna users report negative experiences with IT support, describing them as unhelpful and uninformed about existing problems R41. Issues like inability to view dental ID cards persist despite multiple cases opened with IT R35.
Peloton Peloton users express frustration with the lack of timely fixes for widespread app crashing issues, noting that the problem persists for days after being identified R63R71. There are also reports of bugs, like music sync to Spotify, not being fixed R120.
Pick myCigna if

You need to manage your Cigna health insurance, including accessing ID cards, finding providers, and tracking claims, and are willing to tolerate occasional glitches and navigation challenges R3.

Pick Peloton if

You are looking for a highly engaging and diverse fitness platform with a wide range of classes and motivational instructors, and you are prepared to deal with current app stability issues and a subscription cost R65.

Evidence note: Peloton's recent reviews are heavily skewed by widespread app crashing issues, which significantly impact its reliability score. myCigna's reviews show a consistent pattern of glitches and navigation difficulties over time.

Frequently asked

Does myCigna allow me to pay my bills through the app?
No, several users report that the myCigna app does not allow direct bill payments, and the website often requires adding a bank account, which is seen as inconvenient R37R51.
Can I use Peloton without buying their equipment?
Yes, you can use the Peloton app for various workouts like yoga, strength, and meditation without owning their bike or treadmill, but some features like music sync to Spotify might be limited without a premium subscription or equipment R65R114R120.
Is the myCigna app reliable for checking claim information?
The reliability of myCigna for checking claim information is questionable, as one Cigna representative reportedly stated that the information on the app concerning amounts due isn't always correct or up-to-date R12. Some users also report difficulty finding processed claims R19.
Why is the Peloton app crashing for many users?
The Peloton app has been crashing frequently for many users, particularly on iOS devices, since a recent update R63R67R70R73.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] myCigna 2/5 · US Cost Estimator Tool: The cost estimator tool does not work. Every code I enter returns zero results.
  2. [R2] myCigna 5/5 · US It’s totally fine: I mean it’s an insurance app. For what it is, it’s fine. I was able too get a nutritionist from inside the app really easily. My copays end up being more than my card says but that seems like life.
  3. [R10] myCigna 1/5 · US Not syncing with Apple Health app anymore: App updated 2 days ago and since the update it is no longer syncing with Apple Health app so I am no longer receiving my points
  4. [R13] myCigna 1/5 · US Does not record steps any longer from Apple health: After most recent update. The steps and sleep tracker no longer update from Apple health app. This is necessary for earning rewards. Please fix.
  5. [R3] myCigna 3/5 · US Glitchy: Personify Wellness section of the app is very glitchy. It’s difficult to navigate forward and backward without being taken all the way back to the log-in screen. Needs improvement.
  6. [R5] myCigna 4/5 · US No complaints: Been working well for me, smooth and easy can’t really complain. Only issue is navigating can be slow at times
  7. [R6] myCigna 3/5 · US Decent: This could be so much easier. They obviously don’t know which card one uses more frequently. My dental card- which is virtually useless, always shows up first instead of medical. It acts up sometimes if you don’t have WiFi but then again, it’s not terrible. But close.
  8. [R24] myCigna 5/5 · US Easy to navigate: I find it easy to get information I need
  9. [R12] myCigna 3/5 · US Usually Current: I have some concerns that one of Cigna’s representatives told me that the information on the app concerning amounts due aren’t always correct or up-to-date. He also couldn’t give me an explanation as to how a customer is supposed to verify amounts billed if the only resource they are giving can’t be trusted. This concerns me. Therefore, I have Cigna send me paper EOBs and wait to
  10. [R32] myCigna 5/5 · US Insurance Card: Pretty satisfied with Cigna Healthcare and plan on continuing my coverage with Cigna for my healthcare coverage.
  11. [R37] myCigna 1/5 · US Payments: This app doesn’t let you pay a bill and website makes you add a bank account. Not convenient, I had to jump through hoops to pay this bs.
  12. [R44] myCigna 5/5 · US Best Insurance: My family an I are absolutely obsessed with Cigna an will continue with healthy habits an all that Cigna has to offer🩷🩷🩷
  13. [R35] myCigna 1/5 · US Unable to view dental id card and coverages: I am unable to review my dental ID card snd coverage details since 1/1/2026. Multiple cases opened with IT support and multiple releases have not fixed the issue!
  14. [R41] myCigna 1/5 · US Cigna IT is a joke: CIGNA IT keeps calling. Hard to believe people get paid to fill in their time card and pretend to work. When they call they don't bother to know the problem. They say things like are you using your email to login or how about we delete your registration and you can register again. IT if you are reading this, here is the problem. THE CIGNA APP DOES NOT ALLOW YOU TO GET T
  15. [R63] Peloton 3/5 · US App not usable for 5 days: Peloton upgrade crashes the app on start up. Peloton identified the issue but the app is still broken still 5 days later. This is unacceptable. The fact that this is an identified issue and still broken 5 days later is insane. Where is the update?
  16. [R71] Peloton 5/5 · US Don’t update: I’ll change this when it’s fixed but we pay way too much to have the app crashing for multiple days
  17. [R51] myCigna 1/5 · US Horrendous Instapay Failires: We had a major procedure exceeding $50K through several providers. The app purported to allow us to manage and track payments to many providers through Instapay. We paid promptly the day each claim arrived in the app. It took multiple attempts for large claims since there is a limit of about $1000 every 36 hours. Then we didn’t get the money withdrawn for several days
  18. [R65] Peloton 5/5 · US Great app for everyone: I was using the peloton app simply for the bike and then threw on yoga and stretching my wife and kids. I just started doing the 20 minute weights workout, which is amazing as well. Not a lot of time wasted getting a mild sweat going targeted specific muscle groups daily.
  19. [R114] Peloton 3/5 · GB App issue: I am enjoying the peloton experience and utilise the bike, yoga & meditation workouts from the peloton bike. However, I find it very frustrating that I can’t access my full membership (and therefore the full peloton suite) from the app on my phone or tablet.
  20. [R120] Peloton 3/5 · GB Great app… but: Great app for workouts especially if you don’t have a bike or treadmill however don’t get too excited about the ability to like the songs as for some odd reason you need a bike and a £25 subscription to enable the music sync to Spotify. This is a bug I’m told but they don’t seem to be interested in fixing it. Shame!
  21. [R19] myCigna 1/5 · US Can’t find processed clams: For one logged in session with the app, I see the claim that I need to verify. The next day, the claim that was there before is gone. No matter how I try to filter things, the claim isn’t there. It’s frustrating that I have to resort to using my laptop to verify my claims. How about an option to allow the app to filter out the claims that have been paid? Maybe then the
  22. [R67] Peloton 1/5 · US Constant Crashing - Unusable: After 26.5.2 update on iPhone, app crashes immediately or within a few seconds of startup. The app is currently unusable.
  23. [R70] Peloton 1/5 · US Won’t stay open: Using IOS 26.6 and Peloton app opens and closes immediately
  24. [R73] Peloton 1/5 · US App Crashing: App has been crashing since the latest update

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store