Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

myCigna vs MyFitnessPal

myCigna 4.8★ · Free to download 40
Winner MyFitnessPal
MyFitnessPal 4.7★ · Free + IAP 70

MyFitnessPal is the stronger choice for health and fitness tracking due to its robust food database and long-term utility, despite recent UI complaints, while myCigna struggles with fundamental functionality and reliability issues.

Full reviews: myCigna · MyFitnessPal

MyFitnessPal offers a comprehensive food tracking experience with a vast database, though recent updates have caused user frustration regarding UI and feature access. myCigna, an insurance app, is plagued by numerous bugs, inaccurate information, and poor usability, making it unreliable for managing health benefits.

Head to head

Features edge: MyFitnessPalR1R2R3R10
myCigna myCigna offers features like finding in-network providers, accessing digital ID cards, tracking claims, and a cost estimator tool, but many users report these features are buggy or don't work R1R16R35. Some users appreciate the ability to find nutritionists and add cards to Apple Wallet R2. However, the Personify Wellness section is glitchy, and Apple Health sync for points is broken for some R3R10R13.
MyFitnessPal MyFitnessPal provides extensive calorie and macro tracking, a large food database, and historically included a barcode scanner R74. Recent updates have removed or paywalled features like the barcode scanner for free users and made it harder to see macros per meal or copy individual food items R79. It also has a GLP1 tracker , but some users note missing specific medication options .
Ease of Use tieR3R5R6R24
myCigna Users have mixed experiences with myCigna's ease of use, with some finding it easy to navigate and get information R24, while others describe it as confusing, not user-friendly, and slow R5. Specific complaints include difficulty navigating without being taken to the login screen, dental cards showing up first, and issues with the app logging users out frequently R3R6.
MyFitnessPal MyFitnessPal has historically been praised for its ease of use and intuitive interface R74. However, recent updates have significantly degraded the user experience, making logging food take more clicks and scrolling, and making it harder to view daily macros or meals at a glance R61R72R75.
Reliability edge: MyFitnessPalR1R10R12R13
myCigna myCigna suffers from significant reliability issues, with reports of the cost estimator tool not working, information not syncing with Apple Health, claims disappearing, and the app crashing R1R10R13R19. Users also note that information, such as amounts due or in-network providers, is not always correct or up-to-date R12. Login issues, certificate errors, and language switching problems are also reported .
MyFitnessPal MyFitnessPal generally has a reliable food database , but recent updates have introduced bugs. Users report syncing issues, login problems, and logged food items not being retained R64. Some users experience long load times and issues with custom calorie/macro goals not saving .
Price/Value edge: MyFitnessPalR1R16R19R37
myCigna myCigna is free to download and use, as it's an insurance app. The value is tied to the insurance plan itself, but the app's poor functionality detracts from its perceived value, with users frustrated by features that don't work or require resorting to the website R1R16R19R37.
MyFitnessPal MyFitnessPal offers a free tier with in-app purchases for premium features. Many users appreciate the free options R74, but recent changes have moved features like the barcode scanner behind a paywall, leading to frustration and claims that the subscription is overpriced R79. Users who pay for premium also complain about the degraded experience post-update .
Support tieR12R35R41R64
myCigna myCigna users report issues with IT support, describing it as unhelpful and not understanding the problem R41. Some users have opened multiple cases for persistent issues like inability to view dental ID cards, without resolution R35. There's also concern that Cigna representatives themselves admit app information isn't always correct R12.
MyFitnessPal MyFitnessPal users report issues with support, particularly regarding syncing problems and custom goal settings not saving, with some stating that support will not fix these issues R64. There's also a perception that MyFitnessPal doesn't listen to user complaints about features like incessant pop-ups .
Pick myCigna if

You need to manage your Cigna health insurance, and are willing to tolerate significant app bugs and potential data inaccuracies, or if you primarily need basic access to your digital ID card .

Pick MyFitnessPal if

You need a comprehensive and historically reliable food and macro tracking app with a large database, and are willing to navigate recent UI changes or pay for premium features like the barcode scanner R74R113.

Evidence note: MyFitnessPal has a significantly larger number of reviews, and while recent negative reviews highlight frustrations with updates, its lifetime rating remains high, indicating a strong core product. myCigna's reviews are more consistently negative regarding core functionality, despite its high lifetime rating.

Frequently asked

Does MyFitnessPal have a free version?
Yes, MyFitnessPal has a free version, but some features like the barcode scanner and certain macro displays have been moved behind a paywall in recent updates R74R79R113R115.
Are there issues with myCigna's cost estimator tool?
Yes, users report that myCigna's cost estimator tool does not work, returning zero results for entered codes R1.
Has MyFitnessPal's user interface changed recently?
Yes, MyFitnessPal has undergone recent UI updates that many long-term users dislike, finding the new layout less intuitive and making it harder to view daily food logs and macros at a glance R61R72R75R79.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] myCigna 2/5 · US Cost Estimator Tool: The cost estimator tool does not work. Every code I enter returns zero results.
  2. [R2] myCigna 5/5 · US It’s totally fine: I mean it’s an insurance app. For what it is, it’s fine. I was able too get a nutritionist from inside the app really easily. My copays end up being more than my card says but that seems like life.
  3. [R3] myCigna 3/5 · US Glitchy: Personify Wellness section of the app is very glitchy. It’s difficult to navigate forward and backward without being taken all the way back to the log-in screen. Needs improvement.
  4. [R10] myCigna 1/5 · US Not syncing with Apple Health app anymore: App updated 2 days ago and since the update it is no longer syncing with Apple Health app so I am no longer receiving my points
  5. [R5] myCigna 4/5 · US No complaints: Been working well for me, smooth and easy can’t really complain. Only issue is navigating can be slow at times
  6. [R6] myCigna 3/5 · US Decent: This could be so much easier. They obviously don’t know which card one uses more frequently. My dental card- which is virtually useless, always shows up first instead of medical. It acts up sometimes if you don’t have WiFi but then again, it’s not terrible. But close.
  7. [R24] myCigna 5/5 · US Easy to navigate: I find it easy to get information I need
  8. [R12] myCigna 3/5 · US Usually Current: I have some concerns that one of Cigna’s representatives told me that the information on the app concerning amounts due aren’t always correct or up-to-date. He also couldn’t give me an explanation as to how a customer is supposed to verify amounts billed if the only resource they are giving can’t be trusted. This concerns me. Therefore, I have Cigna send me paper EOBs and wait to
  9. [R13] myCigna 1/5 · US Does not record steps any longer from Apple health: After most recent update. The steps and sleep tracker no longer update from Apple health app. This is necessary for earning rewards. Please fix.
  10. [R16] myCigna 1/5 · US All never works: App never has any info on it and always says my plan isn’t active when it actually is. The website is the same way and can’t even pay through them
  11. [R19] myCigna 1/5 · US Can’t find processed clams: For one logged in session with the app, I see the claim that I need to verify. The next day, the claim that was there before is gone. No matter how I try to filter things, the claim isn’t there. It’s frustrating that I have to resort to using my laptop to verify my claims. How about an option to allow the app to filter out the claims that have been paid? Maybe then the
  12. [R37] myCigna 1/5 · US Payments: This app doesn’t let you pay a bill and website makes you add a bank account. Not convenient, I had to jump through hoops to pay this bs.
  13. [R35] myCigna 1/5 · US Unable to view dental id card and coverages: I am unable to review my dental ID card snd coverage details since 1/1/2026. Multiple cases opened with IT support and multiple releases have not fixed the issue!
  14. [R41] myCigna 1/5 · US Cigna IT is a joke: CIGNA IT keeps calling. Hard to believe people get paid to fill in their time card and pretend to work. When they call they don't bother to know the problem. They say things like are you using your email to login or how about we delete your registration and you can register again. IT if you are reading this, here is the problem. THE CIGNA APP DOES NOT ALLOW YOU TO GET T
  15. [R64] MyFitnessPal 1/5 · US Syncing issues: Had premium. Major issues syncing and they WILL NOT FIX IT. Just keeps getting worse. Awful. Wish my trainer didn’t use this app. Nonsense.
  16. [R74] MyFitnessPal 5/5 · US One of the best: This is one of the best calorie tracking apps I’ve used so far. I’ve never been a fan of tracking calories because it always seemed like such a burden; down to every single bite of food. Even at one point I terribly miscalculated my calories and had no energy, and no menstrual cycle. But this was really easy to use and it was free with very minimal in app pay options. Which was gr
  17. [R79] MyFitnessPal 1/5 · US New update: The layout is absolutely trash. You should fire whoever came up with this idea. I could tolerate losing the barcode scan on the free portion but holy moly this is a major step backwards. Go back or make it way better Update: ITS GOTTEN EVEN WORSE, oh my god how do you guys change how we manage how many calories and macros we want, just put the whole app behind a paywall at this point.
  18. [R113] MyFitnessPal 4/5 · US Decent App However: This app for the years has gotten gradually worse and worse I used to rate it five stars, but over the course of several years I noticed that several features that were once free are no longer available, put without having to pay for them such as the barcode scan and dealing with increasingly more and more ads on this app just recently I tried logging some food on this app, and
  19. [R115] MyFitnessPal 1/5 · US Pay to scan!?: This is ridiculous, pay to scan labels!? Every app is free to scan except this one... it used to be free to scan. This is trash. That's so basic.
  20. [R61] MyFitnessPal 2/5 · US The New Update is horrible: I’ve been using this app as a competitive bodybuilder for a while, but the new update is terrible. The information used to be much easier to find and much more intuitive. I hate that I can’t see how many macros At a quick glance. Please go back to the old interface.
  21. [R72] MyFitnessPal 3/5 · US Bad update - early June: I’ve been using MyFitnessPal for about two years, but the recent layout changes have made the app difficult to use. The interface is no longer intuitive, and I find myself spending extra time just trying to log my meals, when I’m already unmotivated to log my calories. Because of this, I would no longer recommend the app to others. One major issue is how meals are display
  22. [R75] MyFitnessPal 3/5 · US Longtime User, Dislike Changes: I’ve been an on-and-off user of MyFitnessPal since 2014. When I’m in my healthy stages, I love using this app for its ease. I just came back to it again and I don’t love the updates. I feel it’s harder to navigate than before, and I can’t choose which three macros/nutrients I want displayed on my Home Screen. Now I need to scroll in order to find them. Considering w

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store