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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

myCigna vs BetterMe

myCigna 4.8★ · Free to download 65
Winner Tie
BetterMe 4.7★ · Free + IAP 60

Choose myCigna if you need a reliable app for managing health insurance, but be aware of occasional glitches; opt for BetterMe if you're looking for diverse home workouts and meal plans, but proceed with caution due to widespread subscription and cancellation issues.

Full reviews: myCigna · BetterMe

myCigna is a functional health insurance app, praised for convenience in accessing ID cards and finding providers, though it suffers from glitches and data inaccuracies. BetterMe offers engaging workouts and health coaching but is plagued by a predatory subscription model and difficult cancellation process.

Head to head

Features edge: BetterMeR1R9R10R13
myCigna myCigna users appreciate features like digital ID cards, finding in-network providers, and tracking claims . However, some features like the cost estimator tool are reported to not work R1, and the app struggles with syncing to Apple Health for points R10R13. Users also desire more comprehensive dashboards for coverage and deductibles R9.
BetterMe BetterMe offers a variety of workouts, including Pilates, Calisthenics, and Yoga, which users find effective and motivating . It also includes health coaching and meal plans, though some users find the food logging limited for custom meals and regional variations . The app's daily workout lock can be inconvenient .
Ease of Use tieR3R5R16R24
myCigna Many myCigna users find the app easy to navigate and use for accessing information R24. However, others report it as glitchy, slow, and confusing, with issues like being logged out frequently or having difficulty navigating sections R3R5. Some users also experience problems with the app crashing or not displaying correct information R16.
BetterMe BetterMe is generally found easy to use for its workouts, with users appreciating the quick, easy, and enjoyable routines . However, some find the app overwhelming due to the sheer number of workouts without clear guidance . There are also complaints about not being able to pause workouts or log alternative exercises .
Reliability edge: myCignaR10R12R13R15
myCigna myCigna's reliability is a mixed bag. While some users report it working well and being current , many experience significant issues such as information not being up-to-date or correct R12R16, claims disappearing R19, and problems with syncing or displaying content R10R13R15. Login issues and app crashes are also reported .
BetterMe BetterMe's core workout functionality seems reliable for many users . However, the app's reliability is severely undermined by widespread issues with its subscription management. Users report unauthorized charges, difficulty cancelling, and renewals at higher prices despite attempts to opt out R64R73R76.
Price/Value edge: myCignaR1R12R19R64
myCigna myCigna is a free app for Cigna policyholders. The value is tied to the utility of managing their existing insurance. Users express frustration when the app doesn't deliver on expected functionalities like accurate cost estimates or claim tracking, diminishing its value R1R12R19.
BetterMe BetterMe is a free download with in-app purchases, but users frequently complain about its high cost, especially compared to gym memberships R68R72R110. Many feel the content is overpriced, with some workouts being too basic or easily found for free elsewhere . The value is further diminished by predatory subscription practices and unauthorized charges R64R73R76.
Support edge: myCignaR12R35R41R90
myCigna myCigna users report issues with IT support, describing them as unhelpful and not understanding the problem R41. One user noted a Cigna representative admitting the app's information isn't always correct, raising concerns about verification R12. There are also reports of unresolved issues despite opening multiple cases with IT R35.
BetterMe BetterMe's customer service receives overwhelmingly negative feedback. Users report that support ignores requests, provides unhelpful, generic responses, and refuses refunds even when subscriptions were cancelled or unauthorized charges occurred R90. There are also complaints about the difficulty of contacting them R90R110.
Pick myCigna if

Pick myCigna if you are a Cigna policyholder who needs to manage your health insurance, access digital ID cards, find in-network providers, and track claims, and you are willing to tolerate occasional glitches and potential data inaccuracies .

Pick BetterMe if

Pick BetterMe if you are looking for a variety of home-based workouts, including Pilates, Calisthenics, and Yoga, and you are highly motivated to stick with routines, but be prepared to navigate a problematic subscription model and potentially poor customer support .

Evidence note: BetterMe's lifetime rating is significantly higher than its recent reviews suggest, primarily due to a large volume of negative reviews concerning its subscription practices, which heavily skew recent sentiment. myCigna's reviews are more consistent between lifetime and recent, though still show a noticeable number of complaints about glitches and data accuracy.

Frequently asked

Is BetterMe a scam?
Many users describe BetterMe's subscription model as a 'scam' or 'fraud' due to unauthorized charges, difficulty cancelling, and renewals at higher prices without warning, even after users believed they had cancelled R64R73R76R78.
Does myCigna sync with Apple Health?
myCigna users have recently reported that the app is no longer syncing with Apple Health, which prevents them from receiving points for activities like steps and sleep tracking R10R13.
Is BetterMe expensive?
Yes, many BetterMe users find the app expensive, with some noting that its monthly cost can be higher than an actual gym membership, and they feel the content doesn't justify the price R68R72R110.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] myCigna 2/5 · US Cost Estimator Tool: The cost estimator tool does not work. Every code I enter returns zero results.
  2. [R9] myCigna 3/5 · US Not enough: BCBS is much better. Their dashboard gives you where you are with coverage and deductible by person and in and out of network
  3. [R10] myCigna 1/5 · US Not syncing with Apple Health app anymore: App updated 2 days ago and since the update it is no longer syncing with Apple Health app so I am no longer receiving my points
  4. [R13] myCigna 1/5 · US Does not record steps any longer from Apple health: After most recent update. The steps and sleep tracker no longer update from Apple health app. This is necessary for earning rewards. Please fix.
  5. [R3] myCigna 3/5 · US Glitchy: Personify Wellness section of the app is very glitchy. It’s difficult to navigate forward and backward without being taken all the way back to the log-in screen. Needs improvement.
  6. [R5] myCigna 4/5 · US No complaints: Been working well for me, smooth and easy can’t really complain. Only issue is navigating can be slow at times
  7. [R16] myCigna 1/5 · US All never works: App never has any info on it and always says my plan isn’t active when it actually is. The website is the same way and can’t even pay through them
  8. [R24] myCigna 5/5 · US Easy to navigate: I find it easy to get information I need
  9. [R12] myCigna 3/5 · US Usually Current: I have some concerns that one of Cigna’s representatives told me that the information on the app concerning amounts due aren’t always correct or up-to-date. He also couldn’t give me an explanation as to how a customer is supposed to verify amounts billed if the only resource they are giving can’t be trusted. This concerns me. Therefore, I have Cigna send me paper EOBs and wait to
  10. [R15] myCigna 3/5 · US Language: When I open the Cigna app on my mobile phone, the language automatically switches to Spanish in the "coverage" section, even though I have it set to English, and I cannot change the setting back, so I am unable to read it.
  11. [R19] myCigna 1/5 · US Can’t find processed clams: For one logged in session with the app, I see the claim that I need to verify. The next day, the claim that was there before is gone. No matter how I try to filter things, the claim isn’t there. It’s frustrating that I have to resort to using my laptop to verify my claims. How about an option to allow the app to filter out the claims that have been paid? Maybe then the
  12. [R64] BetterMe 1/5 · US Cash grab workout plan: This better me app sucks. A few times over the years I’ve fallen to their ads and I’m always disappointed. I bought a $20 package in March and was recently charged a full $100 despite not authorizing it or being active on the app. No warning in my emails about an upcoming subscription or anything. I quit after three days because they advertise weight loss and toning but the
  13. [R35] myCigna 1/5 · US Unable to view dental id card and coverages: I am unable to review my dental ID card snd coverage details since 1/1/2026. Multiple cases opened with IT support and multiple releases have not fixed the issue!
  14. [R41] myCigna 1/5 · US Cigna IT is a joke: CIGNA IT keeps calling. Hard to believe people get paid to fill in their time card and pretend to work. When they call they don't bother to know the problem. They say things like are you using your email to login or how about we delete your registration and you can register again. IT if you are reading this, here is the problem. THE CIGNA APP DOES NOT ALLOW YOU TO GET T
  15. [R90] BetterMe 1/5 · US FRAUD - WHO THE HELL ARE THESE PEOPLE: They have been billing my PayPal Account for a YEAR and I don’t even know who they are!!! AND there’s NO WAY TO CONTACT THEM TO GET THEM TO STOP!!!
  16. [R73] BetterMe 1/5 · US Impossible to cancel and no warning for renewals: Do not subscribe. They make it impossible to cancel and then charge outrageous fees for renewals even if you have tried to cancel through the App Store. I tried and believed I had cancelled through the App Store only to be charged almost $100 for a “renewal” for a subscription I chose to cancel. This company is a rip off artist.
  17. [R76] BetterMe 1/5 · US Predatory subscription model: Cancelling? Don’t take the offer of a lower price instead. They renew you at the original higher price you were going to cancel, & “we told you we would.” I should have just cancelled when I originally intended to. I didn’t find the workouts engaging, just videos of someone doing an exercise, that’s it. Don’t recommend.
  18. [R78] BetterMe 1/5 · US Scam: Good app in terms of work out plans. However after I cancelled my subscription in November and they have continued to charge my card. Including charging my card twice in a month. Scam
  19. [R68] BetterMe 5/5 · US Videos are great: I love the exercise videos. But I really don’t use anything else with this app. So in my case, it’s a little pricey. But if you’re using everything they offer it’s worth the money for sure.
  20. [R72] BetterMe 3/5 · GB Great but expensive: I really like this app but considering it’s more expensive per month than an actual gym membership, I think they need to review the price to get people to keep it going long term!
  21. [R110] BetterMe 1/5 · GB This company is dodgy AF: Don’t bother. Signed up and downloaded the app- half the time it doesn’t work. When I’ve tried to cancel my subscription (which is mega expensive by the way >£150 each time) it’s really not easy at all. They don’t respond to email enquiries, when you try to log in to the website it’s nearly impossible (for some reason it’s not set up as an Apple subscription that you can

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store