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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Genius Fax vs Fax Burner

Genius Fax 4.9★ · Free + IAP 60
Winner Fax Burner
Fax Burner 4.9★ · Free + IAP 85

Fax Burner is generally easier to use and more reliable for occasional free faxes, while Genius Fax struggles with reliability and customer support despite its long history.

Full reviews: Genius Fax · Fax Burner

Fax Burner stands out for its straightforward, free faxing experience, especially for occasional use, with many users praising its ease and speed. Genius Fax, while having a loyal user base, faces significant criticism regarding reliability, spam, and customer support, making it a riskier choice for critical faxing needs.

Head to head

Ease of Use edge: Fax BurnerR5R8R28R31
Genius Fax Genius Fax is described as user-friendly and easy to use by many, especially for occasional faxes R5R8R28. However, some users report issues with opening files or navigating the app R31.
Fax Burner Fax Burner consistently receives high praise for being super easy, simple, and straightforward to use, allowing users to send faxes quickly .
Reliability edge: Fax BurnerR4R9R13R15
Genius Fax Genius Fax has significant reliability issues, with many users reporting faxes not going through, failing repeatedly, or taking a very long time R4R13R15. Incoming faxes also have problems, such as delays, missing pages, or not being received at all R9R17R43.
Fax Burner Fax Burner is generally reliable for sending faxes, with users reporting quick and successful transmissions . Some users noted delays for inbound faxes or issues with sending multiple pages via email , but these appear to be less frequent.
Price/Value edge: Fax BurnerR7R10R19R23
Genius Fax Genius Fax is criticized for being expensive, with costs of $0.99 per page after purchasing a number, or large charges for failed faxes R7R10R19R23. Some users appreciate the pay-per-page model without subscriptions , but others feel credits expire or numbers are lost without clear indication .
Fax Burner Fax Burner is widely praised for offering a genuinely free tier, typically 5 pages, which is sufficient for many occasional users R79R82. Users appreciate not being forced into expensive subscriptions R79.
Features tieR1R3R6R12
Genius Fax Genius Fax users appreciate the ability to send and receive faxes from anywhere . However, some report issues with corrupt confirmation documents R3, inability to send multiple pages R12, and a lack of options to change passwords or contact support R21. Spam faxes are also a significant problem R1R6.
Fax Burner Fax Burner provides a temporary fax number for 24 hours and allows sending faxes from the phone . Users desire more upload options beyond Dropbox, such as iCloud or Evernote . Some note issues with scan quality and the inability to delete the built-in cover page .
Support edge: Genius FaxR17R21R43R45
Genius Fax Genius Fax users report poor or non-existent customer support, with issues like no response to messages, inability to change passwords, or lack of help for dropped incoming faxes R17R21R43R45.
Fax Burner Reviews for Fax Burner do not explicitly mention customer support experiences, either positive or negative. The focus is primarily on the ease of use and functionality of the app itself.
Pick Genius Fax if

You are already integrated into the Genius Scan ecosystem, as many users find Genius Fax a natural extension . You need a long-term fax number and are willing to pay for credits, provided you don't encounter the reliability issues some users face .

Pick Fax Burner if

You need to send a quick fax occasionally and want a genuinely free option for a few pages R79. You prioritize ease of use and a straightforward experience without hidden fees or complex subscriptions .

Evidence note: Genius Fax has a significant number of negative reviews regarding reliability and support, which contrasts with its high lifetime rating. Fax Burner's reviews are overwhelmingly positive, especially concerning its free tier and ease of use, with fewer complaints about core functionality. The support dimension for Fax Burner is not well-covered by reviews.

Frequently asked

Is Genius Fax truly free?
Genius Fax is not truly free for sending faxes; while it offers a free download, users must purchase credits, often costing $0.99 per page after buying a number R7R10R19.
Does Fax Burner offer a free faxing option?
Yes, Fax Burner offers a free tier that allows users to send a limited number of pages, typically 5, without a subscription, making it a popular choice for occasional faxing needs R66R79R82R114.
Do either of these apps have issues with spam faxes?
Genius Fax users report significant issues with receiving a high volume of spam faxes, with some stating that up to 90% of their incoming faxes are spam despite reporting them R1R6. Fax Burner reviews do not mention issues with spam.
How reliable are these apps for sending and receiving faxes?
Fax Burner is generally considered reliable for sending faxes quickly and easily , though some inbound faxes might be delayed . Genius Fax, however, has frequent reports of faxes failing to send, taking too long, or incoming faxes being delayed, corrupted, or not received at all R4R9R13R15.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] Genius Fax 5/5 · US Love this app!: User-friendly that’s all I have to say. It’s excellent thank you!
  2. [R8] Genius Fax 5/5 · US Very convenient useful app!: I so appreciate the convenience of this app! It really works! Thank you!
  3. [R28] Genius Fax 5/5 · US very easy to use: probably the best for just occasional facts
  4. [R31] Genius Fax 1/5 · US Horrible: For the life of me, I cannot get this app to open any files resident on my phone. Not helpful.
  5. [R4] Genius Fax 2/5 · US Did the whirling pinwheel for 1/2 hour before successful delivery: Meeh…..
  6. [R9] Genius Fax 3/5 · US RECEIVED FAX: I just subscribed to Genius Fax and purchased 10 credits in order to receive 1 important fax. The fax was sent to my Genius Fax number 25 minutes ago and there is still no fax showing up. UPDATE: Fax arrived the following day. More information about a delay on using your fax number upon initial set-up would be helpful.
  7. [R13] Genius Fax 1/5 · US Faxes don’t go thru: Tried 3 different times with not 1 of the faxes going thru. Would not recommend as reliable app.
  8. [R15] Genius Fax 1/5 · US Sucks: Keeps failing……
  9. [R7] Genius Fax 1/5 · US Too expensive: Costly to send pages
  10. [R10] Genius Fax 1/5 · US .99 per page after purchase of #: Purchased the phone number each Fax page is $.99 each you’re better off getting a service that cost more per month with unlimited fax pages
  11. [R19] Genius Fax 1/5 · US Looks free to send and isn’t: So again I’m disappointed with yet another fax app- don’t waste your time
  12. [R23] Genius Fax 1/5 · US Took my money: I was trying to send one Fax it kept trying to charge me 4999 then I tried six faxes. It kept trying to charge me 4999 and I never ended up still charge me and now I have to fight with Apple to get my refund, I would not recommend this to anyone and I never had a problem with Genius Scan ever but with Genius Fax, they take your money and they don’t provide even if you don’t use it,
  13. [R1] Genius Fax 1/5 · US All spam gets through: I have 90% spam coming through and despite reporting it the same ones get through. Useless.
  14. [R3] Genius Fax 3/5 · US Confirmation documents are corrupt: The confirmation report is always corrupted and cannot be seen. This is the most important document, besides the body of the document, to ensure confirmation that the document was received by the company in question, it is critical! Needs to be fixed!
  15. [R6] Genius Fax 3/5 · US It was working perfect but: I am receiving too many fax spams
  16. [R12] Genius Fax 3/5 · GB Easily could have been so much better: I was getting ready send first fax 6 pages but it will only let you send one Come on genius fax the more pages you can send means the more you make!!!!
  17. [R17] Genius Fax 1/5 · US Repeatedly Dropped first six pages of incoming fax: I paid to be able to transmit faxes as I needed and to receive some faxes. The outgoing faxes worked but the incoming dropped the first six pages of each fax. Wasted my money, my time, and annoyed those sending the faxes. No help was received from the developer.
  18. [R21] Genius Fax 1/5 · US Once you set password there’s no way to change it: This is crazy but I at up an account with them years ago. I can still log in but the password has been compromised. Now that it is, I’d like to change my password so that someone doesn’t use my credits, account etc. but there’s literally no way to change it or even to contact support. I work in tech at one of the big tech companies so I have a pre
  19. [R43] Genius Fax 1/5 · US The fax number doesn’t work. I cannot receive any faxes and I paid for that service!: The fax number doesn’t work. I cannot receive any faxes and I paid for that service! I have sent multiple messages and no one has responded back to me!
  20. [R45] Genius Fax 1/5 · US Didn’t provide fax number after purchase: Didn’t provide fax number after purchase. No way to contact support to resolve the issue.
  21. [R66] Fax Burner 2/5 · US NOT FREE: I wish these apps would be truthful from the jump cause only the first 5 pages are free there is no Free faxing Send & Receive like it says under the title
  22. [R79] Fax Burner 5/5 · US That was so easy!: I needed to fax 5 pages of very important stuff to a health care office that wanted to double bill me. I was told I could only fax or drop my stuff in their office. I rarely fax so I do not want to pay subscription. Getting it done free was a bonus. Uploading was easy.
  23. [R82] Fax Burner 5/5 · US So easy to use in love: Literally was super easy to use. Entered the fax number smoothly. Attached my document flawlessly. I am very thankful such an app exists! First 4 pages are free.99 Literally life saver!!! Thank you!!
  24. [R114] Fax Burner 5/5 · US Fast and easy: Needed to fax documents to my p&a group for my claim and this was a perfect app just to do that! Free fax of 5 pages was perfect for me. But if you need to fax more you will need to upgrade your account.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store