Head-to-head

Genius Fax vs FaxFree

Genius Fax 4.9★ · Free + IAP 75

Winner Genius Fax

FaxFree 4.8★ · Free + IAP 45

Genius Fax is the better choice for reliable faxing, especially for receiving faxes, despite some users experiencing issues with spam and delivery delays, while FaxFree struggles with consistent delivery and has significant complaints about its 'free' advertising.

Full reviews: Genius Fax · FaxFree

Genius Fax offers more consistent sending and receiving capabilities, with many users praising its convenience and reliability for occasional use. FaxFree, despite its name, is frequently criticized for its misleading 'free' advertising and a high rate of failed faxes and subscription issues.

Head to head

Sending Faxes edge: Genius Fax^R2^R4^R8^R11

Genius Fax Genius Fax users generally find the app effective for sending faxes, with many appreciating its convenience and speed ^R2^R8^R11^R16. However, some users report faxes failing to send or taking a long time ^R4^R13^R15. There are also complaints about limitations on sending multiple pages at once .

FaxFree FaxFree users frequently report issues with faxes failing to send . While some users find it easy to use and effective , a significant portion experience glitches, freezing, or documents not uploading correctly .

Receiving Faxes edge: Genius Fax^R1^R6^R9^R16

Genius Fax Genius Fax allows users to receive faxes, which is a key feature for many ^R9^R16^R17. However, some users report significant problems, including not receiving faxes at all, delays, or dropped pages ^R9^R17^R43. Spam faxes are also a concern for some users ^R1^R6.

FaxFree FaxFree explicitly states in its description that it cannot receive faxes, despite advertising on its main page that it 'sends and receives faxes' . This is a major point of contention and misleading advertising for many users.

Ease of Use edge: Genius Fax^R3^R5^R8^R20

Genius Fax Many Genius Fax users praise its user-friendliness and convenience ^R5^R8^R20. However, some users encounter difficulties with specific functions like opening files , changing passwords ^R21, or dealing with corrupted confirmation documents ^R3.

FaxFree FaxFree is described as easy to use by some , but others find it awkward, difficult, or confusing . Issues like unintentional duplicates and problems with cover sheets are also mentioned.

Price/Value edge: Genius Fax^R7^R10^R14^R16

Genius Fax Genius Fax is generally seen as a good value for occasional faxing, with users appreciating the pay-per-page model and avoiding subscriptions ^R14^R16. However, some users find it too expensive, especially for multiple pages or after purchasing a number ^R7^R10^R23. There are also complaints about being charged without successful delivery or losing credits/numbers ^R23^R45.

FaxFree FaxFree faces significant criticism for its pricing model, with many users feeling misled by the 'FaxFree' name . Users report being charged for subscriptions after a single free fax or trial , and some find the weekly or monthly costs too high . There are also serious complaints about inability to cancel subscriptions and unauthorized charges .

Customer Support tie^R17^R21^R43^R45

Genius Fax Genius Fax users report difficulty contacting support or receiving no help for critical issues like dropped incoming faxes ^R17, not receiving a fax number after purchase ^R45, or issues with a purchased number not working ^R43. There's also a complaint about no way to change a password or contact support for account issues ^R21.

FaxFree FaxFree users also report poor or non-existent customer support, particularly when trying to cancel subscriptions or resolve unauthorized charges . Some users couldn't get answers from the company when faxes failed .

Pick Genius Fax if

You need to send and receive faxes, especially for important documents like IRS matters, and prefer a pay-per-page model over a subscription ^R2^R14^R16. You value an app that is generally easy to use and reliable for occasional faxing ^R5^R8.

Pick FaxFree if

You are looking for a very simple, one-off fax sending solution and are comfortable navigating potential subscription prompts, as some users find it easy for basic sending .

Evidence note: Reviews for both apps show a common theme of frustration with 'free' apps that quickly become paid, but FaxFree has a higher volume of complaints regarding misleading advertising and unauthorized charges. Genius Fax has a higher lifetime rating despite some significant negative reviews about reliability and support.

Frequently asked

Can I receive faxes with these apps?

Genius Fax allows you to receive faxes, though some users have reported issues with delays, dropped pages, or not receiving faxes at all, and some experience spam ^R9^R17^R43. FaxFree explicitly states it cannot receive incoming faxes, despite misleading advertising on its main page .

Are these apps truly free?

Neither app is truly free for ongoing use; both offer a 'Free + IAP' model, but users frequently express frustration with the pricing. Genius Fax operates on a pay-per-page credit system, with some users finding it affordable for occasional use ^R14, while others find it costly, especially after purchasing a number ^R7^R10^R23. FaxFree is heavily criticized for its misleading 'FaxFree' name, as it typically allows only one free fax before requiring a subscription, with many users reporting weekly charges and difficulty canceling .

How reliable are these apps for sending faxes?

Genius Fax is generally considered reliable for sending faxes by many users, who praise its efficiency and timely service ^R11^R16. However, some users experience faxes failing to send, getting stuck, or taking a long time ^R4^R13^R15. FaxFree has a higher volume of complaints about faxes failing to send, glitches, and freezing during the sending process .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

[R2] Genius Fax 5/5 · US Awesome: I use faxes for IRS matters. This is so easy & faster than the e-fax at the office.
[R4] Genius Fax 2/5 · US Did the whirling pinwheel for 1/2 hour before successful delivery: Meeh…..
[R8] Genius Fax 5/5 · US Very convenient useful app!: I so appreciate the convenience of this app! It really works! Thank you!
[R11] Genius Fax 5/5 · US Best ever: Great and timely services
[R1] Genius Fax 1/5 · US All spam gets through: I have 90% spam coming through and despite reporting it the same ones get through. Useless.
[R6] Genius Fax 3/5 · US It was working perfect but: I am receiving too many fax spams
[R9] Genius Fax 3/5 · US RECEIVED FAX: I just subscribed to Genius Fax and purchased 10 credits in order to receive 1 important fax. The fax was sent to my Genius Fax number 25 minutes ago and there is still no fax showing up. UPDATE: Fax arrived the following day. More information about a delay on using your fax number upon initial set-up would be helpful.
[R16] Genius Fax 5/5 · US Really handy when I needed to get a document to doctor’s office in another state fast. Efficient.: The app works well for me -- sending and receiving confidential documents at an affordable cost From my iPhone.
[R3] Genius Fax 3/5 · US Confirmation documents are corrupt: The confirmation report is always corrupted and cannot be seen. This is the most important document, besides the body of the document, to ensure confirmation that the document was received by the company in question, it is critical! Needs to be fixed!
[R5] Genius Fax 5/5 · US Love this app!: User-friendly that’s all I have to say. It’s excellent thank you!
[R20] Genius Fax 5/5 · US Awesome: I can use this app anywhere even in the desert and love that.
[R7] Genius Fax 1/5 · US Too expensive: Costly to send pages
[R10] Genius Fax 1/5 · US .99 per page after purchase of #: Purchased the phone number each Fax page is $.99 each you’re better off getting a service that cost more per month with unlimited fax pages
[R14] Genius Fax 4/5 · US Hmmm: I was skeptical but tried it anyways. I have to the company in 48 hours to if my documents were sent official. However I do love using Genius Scan. I did want to pay a monthly fee because I do not use e-fax often.
[R17] Genius Fax 1/5 · US Repeatedly Dropped first six pages of incoming fax: I paid to be able to transmit faxes as I needed and to receive some faxes. The outgoing faxes worked but the incoming dropped the first six pages of each fax. Wasted my money, my time, and annoyed those sending the faxes. No help was received from the developer.
[R21] Genius Fax 1/5 · US Once you set password there’s no way to change it: This is crazy but I at up an account with them years ago. I can still log in but the password has been compromised. Now that it is, I’d like to change my password so that someone doesn’t use my credits, account etc. but there’s literally no way to change it or even to contact support. I work in tech at one of the big tech companies so I have a pre
[R43] Genius Fax 1/5 · US The fax number doesn’t work. I cannot receive any faxes and I paid for that service!: The fax number doesn’t work. I cannot receive any faxes and I paid for that service! I have sent multiple messages and no one has responded back to me!
[R45] Genius Fax 1/5 · US Didn’t provide fax number after purchase: Didn’t provide fax number after purchase. No way to contact support to resolve the issue.
[R23] Genius Fax 1/5 · US Took my money: I was trying to send one Fax it kept trying to charge me 4999 then I tried six faxes. It kept trying to charge me 4999 and I never ended up still charge me and now I have to fight with Apple to get my refund, I would not recommend this to anyone and I never had a problem with Genius Scan ever but with Genius Fax, they take your money and they don’t provide even if you don’t use it,
[R13] Genius Fax 1/5 · US Faxes don’t go thru: Tried 3 different times with not 1 of the faxes going thru. Would not recommend as reliable app.
[R15] Genius Fax 1/5 · US Sucks: Keeps failing……

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store