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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Just Eat vs Uber Eats

Just Eat 4.7★ · Free to download 40
Winner Uber Eats
Uber Eats 4.8★ · Free to download 65

Uber Eats generally has a better user experience with more promotions and faster delivery, while Just Eat struggles with unreliable service and poor customer support.

Full reviews: Just Eat · Uber Eats

Uber Eats provides a generally positive experience with easy navigation, frequent deals, and efficient drivers, despite some users finding it expensive. Just Eat, while having a wide selection of restaurants, is plagued by significant issues with order accuracy, delivery reliability, and particularly, unresponsive customer service.

Head to head

Features & Selection edge: Uber EatsR8R11R12R17
Just Eat Just Eat offers a wide variety of options and is good for finding nearby food and vendors, especially noted as a 'must-have' in Europe R8R11R12. However, users desire features like favoriting restaurants and the ability to add extra instructions after an order is placed R17.
Uber Eats Uber Eats is praised for its ease of navigation and ordering . Users appreciate the wide selection of places available and the ability to find good deals and promotions . Some users, however, wish for better promotions tailored to their ordering habits and more options for allergy information .
Ease of Use edge: Uber EatsR6R9R14R21
Just Eat Just Eat is described as a 'straightforward app' and 'easy to use' by some R14R21. However, many users report significant bugs, such as blank screens and loading issues R6. There are also complaints about the inability to contact couriers or add instructions post-order R9.
Uber Eats Uber Eats is generally found to be 'very simple' and 'easy to navigate and order' . Some users experience checkout glitches, requiring multiple attempts to place an order .
Reliability & Delivery edge: Uber EatsR1R6R7R14
Just Eat Just Eat has mixed reviews on reliability. Some users report quick and reliable delivery, with food arriving hot and delicious R14. However, a significant number of reviews highlight disorganized deliveries, orders not received, incorrect orders, and inaccurate tracking updates R1R6R7R16.
Uber Eats Uber Eats is often praised for fast and accurate orders, with drivers being efficient and professional . However, issues with orders being delivered to the wrong address, drivers not matching app pictures, and long wait times leading to cancellations are also reported .
Price & Value tieR15R21R24R33
Just Eat Just Eat is frequently criticized for being expensive, with high delivery charges, service fees, and bag fees R15R21R24R33. Users feel the company is 'greedy' with its commission model, impacting both restaurants and customers R36.
Uber Eats Uber Eats is also considered expensive by many, with high fees and delivery charges, even for Uber One members . Users feel that prices are raised significantly if they don't subscribe to premium memberships, and promotions are not always beneficial .
Customer Support tieR1R4R10R13
Just Eat Just Eat's customer service is overwhelmingly described as 'awful', 'terrible', 'non-existent', and 'useless' R1R4R10R13. Many users report not receiving refunds for undelivered or incorrect orders, being directed to AI instead of human support, and losing money R1R13R22.
Uber Eats Uber Eats also faces severe criticism for its customer support, with users calling it 'terrible', 'abhorrent', 'unhelpful', and 'non-existent' . Many complain about being stuck with AI, receiving copy-paste messages, and not getting refunds for issues like missing items or stolen food .
Pick Just Eat if

Pick Just Eat if you are traveling or living in Europe, as it is noted as a 'must-have' there and offers a wide variety of options R8R12.

Pick Uber Eats if

Pick Uber Eats if you prioritize an easy-to-navigate app with frequent deals and generally efficient delivery, and are willing to pay for premium memberships or higher fees for convenience .

Evidence note: The evidence for Just Eat is less extensive due to significantly fewer reviews compared to Uber Eats, making some comparisons less robust. Both apps have a strong negative skew in recent reviews regarding customer service and pricing, despite high lifetime ratings.

Frequently asked

Are Just Eat and Uber Eats expensive?
Yes, both Just Eat and Uber Eats are frequently criticized by users for being expensive, with high delivery fees, service charges, and increased restaurant prices (R15, R24, R36, R47 for Just Eat; , , , , for Uber Eats).
Which app has better customer service?
Neither app has good customer service, with both Just Eat and Uber Eats receiving overwhelming complaints about unhelpful, non-existent, or AI-driven support that often fails to resolve issues or provide refunds for missing or incorrect orders (R4, R10, R13, R45, for Just Eat; , , , , for Uber Eats).
Do these apps have issues with order accuracy and delivery?
Yes, both apps have reported issues with order accuracy and delivery reliability; Just Eat users experience disorganized deliveries, orders not received, and incorrect items R1R16R22R34, while Uber Eats users report orders delivered to the wrong address, long waits, and missing items .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R8] Just Eat 5/5 · US Must have for Europe: Must have app when traveling / living in Europe
  2. [R11] Just Eat 5/5 · US Good food finding app: Good for finding nearby food and vendors
  3. [R12] Just Eat 3/5 · US Naser: Good app with wide variety of options, but would love to see an English version for the Spanish one.
  4. [R17] Just Eat 4/5 · US Pretty decent: I like that it has different options but I wish it had a button so you could favorite the places you like to eat rather than searching for it.
  5. [R6] Just Eat 3/5 · US Bugs: I’ve never had them mess up an order and the delivery is always is pretty quick, but the app itself needs worked on. 9.8/10 times I get on it, it’s a blank screen and won’t load. It doesn’t matter if wifi or 4g or where im at. I’ve even deleted the app and redownloaded and it’s still doing it. Also, 3/5 times you order it’ll still say preparing your order, but then the person shows up at the
  6. [R9] Just Eat 3/5 · US Frustrating that you can’t talk with courier: There’s no way to contact them to help them find their way or anything, it’s so annoying. And if you don’t include instructions before you submit the order there’s no way to add them later. This is an easy fix that the developers really need to get on asap!
  7. [R14] Just Eat 5/5 · US Excellent: Very straight forward app. Reliable and fast delivery. Updates a little off but overall no issues getting food late or cold.
  8. [R21] Just Eat 3/5 · GB Just eat: This is a good app if you live in range of a town or somewhere where they deliver. It’s easy to use and things can be delivered quite quickly, however you do have to pay for delivery charges and can only order from certain places .
  9. [R1] Just Eat 1/5 · US Awful: Didn’t receive order and just eat refused to refund my money. App does not give info to contact carrier if delivered to wrong address. No way to confirm between customer and carrier if the order was delivered.
  10. [R7] Just Eat 2/5 · US DONT USE AS INTERNATIONAL TRAVELER: me and my friend were hungry. we are from america, and just got back from our flight, so we decided to order in. so we went to the app and ordered some food. Estimated delivery time was way off. It did not alert us when the driver was near and kept saying that there was 10 minutes till they came which caused the driver to get upset and it caused us to get upset
  11. [R15] Just Eat 3/5 · GB Expensive: Used to be good value. Gone really expensive
  12. [R24] Just Eat 3/5 · GB Fees: Service fees are too high
  13. [R33] Just Eat 3/5 · GB So so: Costly but quick and reliable.
  14. [R4] Just Eat 1/5 · US Customer service is awful: Customer service is awful
  15. [R10] Just Eat 1/5 · US Support is terrible: Don’t bother using this app use Deliveroo. Worst customer service ever.
  16. [R13] Just Eat 1/5 · US Don’t download this app.: This app offers terrible service and it does not offer good support it uses a really useless AI instead of just talking to you like a normal person.
  17. [R36] Just Eat 3/5 · GB Greedy Just Eat: This greedy company is why takeout is getting so expensive. 14-35% commission on the restaurants, then they charge customers on top of that which doesn’t even touch the restaurants. Service fees, bag fees, delivery fees. Service fees were only added because they were told they can’t charge fees for using card anymore. Gross business model that is now too big to fail. I only ho
  18. [R47] Just Eat 1/5 · US Too much: Just eat fees continue to go up and the restaurants have also increased prices. Please make it stop!
  19. [R45] Just Eat 1/5 · US Do NOT USE! TERRIBLE: I just read a few of the bad reviews and wish I had seen them before. I couldn’t agree more. Biggest waste of money. Completely robbed as another person said. The customer service is horrendous. They just kept saying it was delivered when in fact it had NOT been delivered and then they wouldn’t stand by their service or lack thereof so I wasted my money. I am disgusted by the
  20. [R16] Just Eat 1/5 · US Just Wait: Disorganized deliveries. Be ready to Just wait
  21. [R22] Just Eat 1/5 · US Scam: Ordered food, and never received it. Spoke to restaurant and they said they did not deliver and marked the order complete anyway. Just eat will not give us our money back.
  22. [R34] Just Eat 1/5 · US THIS APP SUCKS: NO FOOD was delivered and they didn’t care and I explained it to them. The driver had the details wrong. I was traveling staying in a hotel had traveled all night long and just wanted a pizza before I went to bed and they didn’t care stay away

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store