HealthPartners® vs Ambetter Health

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R1] HealthPartners® 1/5 · US Never loads: Never loads properly for me, always have to go to the web page browser to click into messages and visits
2. [R3] HealthPartners® 3/5 · US New update: no test results?: I have always really liked the health partners app because it’s easier to navigate than the website, but now I can’t see my test results unless I log onto the website. Is this because of data laws? I don’t understand this change and if it isn’t required by law I would appreciate being able to see my test results on the app. If someone could explain or change it back I
3. [R5] HealthPartners® 5/5 · US Messaging is terrible: Why would you bury the Inbox? Important messages are sent and IT can’t even place a bell icon with an alert symbol on the corners to link to the inbox? Ridiculous. Also, no one can sign the consent forms because, on iOS, you can’t scroll to the bottom to submit. Is mobile check in even a real thing? What’s up with the department that’s supposed to fix this stuff?
4. [R13] HealthPartners® 1/5 · US Garbage: This app (and full website) hasn’t worked for at least 48 hours. It repeatedly sends a verification code to enter, after you’ve entered your username and password, only to send you back to enter your username and password again, endlessly. It’s makes no sense for a site to be down during a work week for this long. I thought I may just need to update the app. It didn’t make a difference
5. [R2] HealthPartners® 4/5 · US Appointment check-in process is confusing: Have someone walk through the appointment check-in process. The verbiage used isn’t clear. After walking through the confirmation of health conditions and Drugs, a box pops up that says you’re ready for check in, and in that box, it says a button to see future appointments. It never confirms that you ARE checked in! And what’s the purpose of having a but
6. [R6] HealthPartners® 3/5 · US Issues with the UI in latest version: I’m assuming they’re aware, but messed up UI in current version. Seems to work, but lots of small gray boxes in mid line of app.
7. [R7] HealthPartners® 1/5 · US Needs Improvements: Missing the functionality to schedule appointments directly in app like MyChart can, the appointment link brings you to a website instead. Would be nice to be able to add yourself to a waitlist for all departments like you can for certain other appointments, especially speciality departments such as GI which takes like 6 months to get into. It would be very helpful to have a fu
8. [R14] HealthPartners® 5/5 · US Was great: The app was great but, after the last update, we can longer schedule, modify, view appointments??? Why take an app backwards??
9. [R4] HealthPartners® 1/5 · US Horrible: Terrible ‘Insurance Company’, good luck with claims, try your best to use someone else. They’re predatory, only there to take. Wish them the worst.
10. [R8] HealthPartners® 5/5 · US Excellent System: Have been with health partners for few years now. Really like the system and the tools they provide
11. [R11] HealthPartners® 5/5 · US I Miss Healthpartnersssssssss!: I moved and it will never be the same out here in these out of state streets. I gotta fight for my life to get care I need-if I do get it all. In S FL, it’s difficult to get people to take certain types of insurance, people play in your face with your health. Everything is third party this, third party that, healthcare providers do not work together. You can’t get a
12. [R71] Ambetter Health 5/5 · US “One of best Insurance you can find”: I am so happy that my AmBetter Health Insurance has the option to add ID Cards to the phone wallet! This is actually a great idea, I just love it. Aside from AmBetter Health Insurance being the best insurance in the Marketplace. I’m so happy to finally have an insurance that also rewards you for taking care of yourself.
13. [R43] HealthPartners® 2/5 · US Needs improvements: The biometrics don’t work! Remember me doesn’t work. It’s always a headache to sign into, especially when it’s been a while. Appointments don’t show up once made and it doesn’t work to cancel them either. So frustrating!
14. [R61] Ambetter Health 2/5 · US Login issue: Earlier I had to login again even I turned on Face ID. Now I’m having to change password, on each usage.
15. [R63] Ambetter Health 3/5 · US Face ID: App is generally fine, but Face ID has not worked for me once since I downloaded this app. Have to go through the whole login process each time and it’s fairly annoying.
16. [R68] Ambetter Health 5/5 · US Review: Everything is great in the app. Wish the Face ID feature worked. They did say they’re working on it though.
17. [R38] HealthPartners® 4/5 · US Really like it, but I have some suggestions: Suggestion 1: incorporate messaging directly into the app instead of needing to open the website to manage & send messages - confusing experience. Maybe there are special privacy concerns or integration issues, not sure but it is confusing. Suggestion 2: for appointment scheduling, have a “first available” search function within the specialty area, the
18. [R89] Ambetter Health 5/5 · US Helpful: Like most of ambetter top tier app. Some crashing but great information and appointment scheduling
19. [R12] HealthPartners® 3/5 · US Just meh: You always have to clear the app from your background if it doesn’t show your test results and says problem on our end it always buggy they need to better when it works it’s nice a app I’m tired of never seeing stuff when I first go in and have restart multiple times
20. [R17] HealthPartners® 5/5 · US It works again!: Thank you! The 9/24/2024 update restored the usefulness of the app. I came now see my appts and test results again!
21. [R24] HealthPartners® 3/5 · US No Test Results????: What happened to being able to access your test results through the App???