HealthPartners® vs Welltory

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R3] HealthPartners® 3/5 · US New update: no test results?: I have always really liked the health partners app because it’s easier to navigate than the website, but now I can’t see my test results unless I log onto the website. Is this because of data laws? I don’t understand this change and if it isn’t required by law I would appreciate being able to see my test results on the app. If someone could explain or change it back I
2. [R7] HealthPartners® 1/5 · US Needs Improvements: Missing the functionality to schedule appointments directly in app like MyChart can, the appointment link brings you to a website instead. Would be nice to be able to add yourself to a waitlist for all departments like you can for certain other appointments, especially speciality departments such as GI which takes like 6 months to get into. It would be very helpful to have a fu
3. [R14] HealthPartners® 5/5 · US Was great: The app was great but, after the last update, we can longer schedule, modify, view appointments??? Why take an app backwards??
4. [R15] HealthPartners® 3/5 · US Features come and go weekly: What you can do and how you do it changes as frequently as monthly or even weekly. Firstly, features appear and disappear. Secondly, for any given feature, one day it works directly, another day it takes you out of the app and sends you to the website. Can it just work the same for six months? On the plus side, adding appointments to your phone calendar via the
5. [R2] HealthPartners® 4/5 · US Appointment check-in process is confusing: Have someone walk through the appointment check-in process. The verbiage used isn’t clear. After walking through the confirmation of health conditions and Drugs, a box pops up that says you’re ready for check in, and in that box, it says a button to see future appointments. It never confirms that you ARE checked in! And what’s the purpose of having a but
6. [R5] HealthPartners® 5/5 · US Messaging is terrible: Why would you bury the Inbox? Important messages are sent and IT can’t even place a bell icon with an alert symbol on the corners to link to the inbox? Ridiculous. Also, no one can sign the consent forms because, on iOS, you can’t scroll to the bottom to submit. Is mobile check in even a real thing? What’s up with the department that’s supposed to fix this stuff?
7. [R16] HealthPartners® 1/5 · US Several buttons can’t be activated: When attempting to select several core actions in the app like viewing summaries and messaging the care team the screen remains unchanged. The button doesn’t do anything.
8. [R25] HealthPartners® 2/5 · US Cannot check in: When I am checking in, it does not allow me to scroll down on the forms so I cannot sign them. I used MyChart before moving to this provider, I wish this app was more like that.
9. [R1] HealthPartners® 1/5 · US Never loads: Never loads properly for me, always have to go to the web page browser to click into messages and visits
10. [R12] HealthPartners® 3/5 · US Just meh: You always have to clear the app from your background if it doesn’t show your test results and says problem on our end it always buggy they need to better when it works it’s nice a app I’m tired of never seeing stuff when I first go in and have restart multiple times
11. [R13] HealthPartners® 1/5 · US Garbage: This app (and full website) hasn’t worked for at least 48 hours. It repeatedly sends a verification code to enter, after you’ve entered your username and password, only to send you back to enter your username and password again, endlessly. It’s makes no sense for a site to be down during a work week for this long. I thought I may just need to update the app. It didn’t make a difference
12. [R18] HealthPartners® 3/5 · US Doesn’t work: If you change your password via email, but use the app to sign in, it doesn’t work
13. [R4] HealthPartners® 1/5 · US Horrible: Terrible ‘Insurance Company’, good luck with claims, try your best to use someone else. They’re predatory, only there to take. Wish them the worst.
14. [R22] HealthPartners® 1/5 · US Dental insurance: Your website and your app is not easy to navigate and there is no dental section-? so why do I even have dental insurance if I can’t even find a periodontist or a dentist? You absolutely need a new website developer in an app developer.
15. [R29] HealthPartners® 5/5 · US Going down hill: This app used to be great, but it has really gone down hill in the last year. Nothing loads, and there is no way to see test results anymore. I expect way more from such a big company that profits billions of dollars a year.
16. [R9] HealthPartners® 3/5 · US Menu never loads at top: When trying to schedule appointments for my minor children, the fields are blank but clickable. I have to guess who I’m trying to make an appointment for or see a test result. Spend some money on tech please.
17. [R27] HealthPartners® 3/5 · US App issues - Attn IT: Your app is displaying a 500 internal error when looking at test results. This has been happening for months. Really would appreciate it if you would fix it.
18. [R61] Welltory 1/5 · US Not able to cancel: The data provided by the app is very interesting, but can be overwhelming. Giving low stars because I’m not able to turn off auto renew for my yearly subscription. I sent a message via their contact form and have not had a response, I will have to cancel my credit card. They also really push buying lifetime access. I signed up for the annual subscription because it claimed I wo
19. [R49] HealthPartners® 2/5 · US It just opens the website anyway. Pointless.: You can barely use it without it just opening the site up on browser. Barely can stay on the app. The emails won’t open the app either, just go straight to the web browser.
20. [R102] Welltory 3/5 · US Good app but better if you make premium affordable!: The $119.00 charge for premium is way too steep particularly without a free trial period of the premium features. If you were to change to a monthly $9.99 option I’d participate but I’ll stick with the basic plan forever or delete the app if it’s not helpful enough as long as it stays at the current rate of a $119 immediate charge.
21. [R66] Welltory 3/5 · US Monetization tactics overwhelming and disruptive: I have a premium plan and am CONSTANTLY disrupted with nudges and prompts to upgrade, review the app, and engage with the app (“have you checked your nervous system in the last 15 minutes?”) The PMs should focus more on how to make this data useful for me and surfacing it in helpful ways.
22. [R69] Welltory 3/5 · US Voracious Ads - Even with Premium: I like so many things about this app, but even with a monthly or yearly Premium subscription it is still constantly pushing me ads to buy Premium. Every, single, time I open the app the first screen is why a lifetime membership is best or here’s a promo for 50% off. Even after closing that, a banner to upgrade always lives at the bottom of the app. I have premium
23. [R79] Welltory 2/5 · US I would love this app but there’s so many pop up ADs even after paying for it.: I would love this app but there’s so many pop up ADs even after paying for it.
24. [R81] Welltory 3/5 · US More advertisement than app: It does a good job. giving you a lot of data that you need to understand how to parse through. However, the company is persistent on pushing notifications to you about upgrade (already have it) and the first thing you see when you open the app is to get a lifetime subscription. You can never get away from their advertisements of pushing premium even if you’ve already s
25. [R17] HealthPartners® 5/5 · US It works again!: Thank you! The 9/24/2024 update restored the usefulness of the app. I came now see my appts and test results again!
26. [R24] HealthPartners® 3/5 · US No Test Results????: What happened to being able to access your test results through the App???