Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Northern/Countryside CU Mobile vs Collins Community CU Mobile

Northern/Countryside CU Mobile 4.8★ · Free to download 75
Winner Northern/Countryside CU Mobile
Collins Community CU Mobile 4.7★ · Free to download 40

Northern/Countryside CU Mobile is the better choice due to its generally positive user experience, despite some recent update issues, while Collins Community CU Mobile suffers from widespread and persistent technical problems.

Full reviews: Northern/Countryside CU Mobile · Collins Community CU Mobile

Northern/Countryside CU Mobile generally receives praise for its ease of use and comprehensive features, though recent updates have introduced some glitches and missing functionalities. Collins Community CU Mobile, however, is plagued by frequent login errors, unreliable biometric features, and an outdated interface, making it a frustrating experience for many users.

Head to head

Features edge: Northern/Countryside CU MobileR6R12R38R47
Northern/Countryside CU Mobile Northern/Countryside CU Mobile offers a good range of features, including bill pay, mobile deposits, and fund transfers, with users appreciating the convenience of managing finances on the go R38R47. However, some recent updates have removed features like credit card management within the app, forcing users to the website R6. There are also requests for minor additions like displaying routing and account numbers R12.
Collins Community CU Mobile Collins Community CU Mobile's features are a major point of contention. Users report issues with mobile deposits, requiring multiple attempts to scan checks R111, and some cannot deposit to savings accounts R88. A significant complaint is the inability to manage credit cards or make loan payments from other institutions within the app . Many feel the app is merely a wrapper for the website, lacking unique mobile functionalities .
Ease of Use edge: Northern/Countryside CU MobileR1R2R5R11
Northern/Countryside CU Mobile Many users find Northern/Countryside CU Mobile easy to use, user-friendly, and well-organized, with a clean design R2R11. However, some recent updates have introduced issues like tiny, hard-to-read numbers R1 and recurring payments disappearing . There are also complaints about the lack of landscape mode on tablets R1R5.
Collins Community CU Mobile Collins Community CU Mobile is widely criticized for being difficult to use, clunky, and not intuitive R88. Users report constant frustration with the app's interface and navigation, often feeling it's a step backward from previous versions . The app's design is described as old and outdated .
Reliability edge: Northern/Countryside CU MobileR4R8R13R39
Northern/Countryside CU Mobile Northern/Countryside CU Mobile generally performs well, with many users reporting no issues with freezing or glitches . However, some users have experienced consistent glitches, blank screens, and issues with transfers not showing up promptly or balances not being current R4R8. Some also report being locked out frequently R13R39.
Collins Community CU Mobile Collins Community CU Mobile suffers from severe reliability issues. Users frequently encounter error messages when logging in, especially in the mornings . The app crashes constantly, fails to load properly, and locks users out frequently . Many report that the app simply stops working for weeks .
Biometric Login (Face ID/Fingerprint) edge: Northern/Countryside CU MobileR23R39R69R77
Northern/Countryside CU Mobile Northern/Countryside CU Mobile offers fingerprint login, but some users report it never works consistently, requiring multiple attempts or manual password entry R23R39. One user noted the app automatically disables Touch ID R39.
Collins Community CU Mobile Collins Community CU Mobile has significant problems with biometric login. Face ID and fingerprint features are frequently reported as unreliable or non-functional R69R77R81R97. Users often get error messages or are forced to manually enter credentials, leading to frustration and frequent lockouts R69R77R97.
Support edge: Northern/Countryside CU MobileR20R22R25R26
Northern/Countryside CU Mobile Northern/Countryside CU Mobile users generally praise the credit union's staff for being friendly, helpful, and responsive, assisting with app issues and providing excellent customer service R20R22R25R26.
Collins Community CU Mobile Collins Community CU Mobile users have mixed experiences with support. While some report helpful staff who resolve issues , others state customer service reps are unaware of app problems or that the bank is unhelpful and treats users like they are 'stupid' . One user noted being told app issues were the 'app provider's' problem R81.
Pick Northern/Countryside CU Mobile if

Pick Northern/Countryside CU Mobile if you value a generally user-friendly app with a good range of features for managing your finances, and appreciate responsive customer service R2R26R47.

Pick Collins Community CU Mobile if

Pick Collins Community CU Mobile if you are willing to tolerate frequent technical glitches, unreliable login features, and an outdated interface, perhaps due to other strong ties with the credit union's in-person services .

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. The reviews for both apps reflect a mix of long-term satisfaction and recent frustrations, particularly after updates. Collins Community CU Mobile's recent reviews show a significant decline in user satisfaction due to persistent technical issues.

Frequently asked

Does Northern/Countryside CU Mobile support landscape mode on tablets?
No, Northern/Countryside CU Mobile does not support landscape mode on tablets, which some users find inconvenient for larger devices R1R5.
Can I use Face ID or fingerprint login with Collins Community CU Mobile?
While Collins Community CU Mobile may offer Face ID or fingerprint login, many users report that these features are unreliable or do not work consistently, often forcing manual login R69R77R81R97.
Are there issues with mobile deposits on Collins Community CU Mobile?
Yes, users frequently report issues with mobile deposits on Collins Community CU Mobile, stating that it rarely works and often requires taking many pictures of the check before it is accepted R111. Some also note the inability to deposit to savings accounts R88.
Does Northern/Countryside CU Mobile have issues with account balance updates?
Some users of Northern/Countryside CU Mobile have experienced issues with account balances not updating promptly, with transfers not showing up for a while, or paychecks not appearing until days later R8.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R6] Northern/Countryside CU Mobile 3/5 · US Please Bring Back Credit Card Section: The latest update removed the option to check your credit card balance, pay the balance, etc, using the app. Now I have to login to the website, instead of being able to simply and easily interact with it via the app. Using the website isn’t a pleasant experience has you have to enter your password and two factor code every single time, and then are automatic
  2. [R12] Northern/Countryside CU Mobile 3/5 · US It's okay: It's a great app I just wish it would show the tracking and routing number.
  3. [R38] Northern/Countryside CU Mobile 5/5 · US Best App Ever: This app is awesome! Make a loan payment, deposit a check, transfer funds, pay my bills. One stop shop!
  4. [R47] Northern/Countryside CU Mobile 5/5 · US NCU App Review: Since becoming a member of NCU, I have been extremely pleased with the quality of service they have provided. The app is on believably useful. I enjoy the ears in which I can schedule payments for bills, transfer funds between accounts, and also some payments to others. What a great tool to simplify my life and my family’s life.
  5. [R1] Northern/Countryside CU Mobile 1/5 · US No landscape mode: Landscape mode will not work with this update. The account money numbers are very small and there is no way to make anything bigger. The balances are so tiny they are difficult to read.
  6. [R2] Northern/Countryside CU Mobile 5/5 · US Northern Rocks: This is the easiest banking there is. Wonderful people, top of the line tech - what more can you ask for?
  7. [R5] Northern/Countryside CU Mobile 5/5 · US Bill pay: Great to do bill pay on my phone but can’t do it on my iPad which is more convenient for me. Need to fix that for your customers
  8. [R11] Northern/Countryside CU Mobile 5/5 · US Love the new app: Very user friendly and so many options! Always coming out with new and helpful updates.
  9. [R4] Northern/Countryside CU Mobile 1/5 · US Glitchy: App is consistently glitchy and clunky to use, especially since being revamped. It’s constantly blanking out. I use two other banks for my commercial accounts and have far less issues with the other two combined.
  10. [R8] Northern/Countryside CU Mobile 4/5 · US Very good app: Lately I’ve had trouble with transfers not showing up for awhile, or the app “balance available” not current. A couple of Friday paydays ago, my balance didn’t show my paycheck amount until Monday - for the first time.
  11. [R13] Northern/Countryside CU Mobile 1/5 · US Eh: It keeps locking me out
  12. [R39] Northern/Countryside CU Mobile 5/5 · US Frustrating: Do not get me wrong - I enjoy working with NFCU and have nothing bad to say about their business, employees or their level of customer service. My issues solely revolve around their mobile and online banking services. It seems every time I try to use either one I end up getting locked out of an account and getting back into it always requires giving them a call. Using the Touch ID is
  13. [R23] Northern/Countryside CU Mobile 5/5 · US Great App but one small bug: So I’ve been with Northern for over half a year now and one thing that has been consistent is whenever I try to use my finger print to sign on, even if I set it up in the settings it never works and tells me to do it again. This has been a problem for over a month now. This makes it difficult to check my account when I am not home because I don’t want someone to see my
  14. [R69] Collins Community CU Mobile 3/5 · US App is good, but..: The app is quite good, but secure login with fingerprint no longer works. When launching a message box tells you to press for access but then a message in red says it is invalid. You then have to manually entee your user ID and password.
  15. [R77] Collins Community CU Mobile 1/5 · US Terrible experience: Face ID doesn’t work. Regular login doesn’t work. Why even have an app?
  16. [R20] Northern/Countryside CU Mobile 5/5 · US Great job: An amazing bank, very personal, and extremely accommodating
  17. [R22] Northern/Countryside CU Mobile 5/5 · US Thank you!!!: Miss S Jones was such a wonderful young lady to work with and she made the transition so easy!!! Thank you!!!
  18. [R25] Northern/Countryside CU Mobile 5/5 · US Very responsive even in difficult Wuhan flu times: 1) App generally works great. If it loads slowly, restarting one’s phone usually resolves the issue. 2) The organization offers great benefits which it carefully reviews to make sure that it can remain viable. 3) Important information is conveyed to members and employees know how to ans questions wo long delays in getting someone to pick up. My
  19. [R26] Northern/Countryside CU Mobile 5/5 · US Reviewlove the conveniences: It’s convenient & up to date with technology, staff is always glad to help
  20. [R81] Collins Community CU Mobile 2/5 · US Face recognition unreliable: Every time I go to use the facial recognition feature, it does not function. The phone number that is given to remedy the problem merely states it isn’t their problem, it is the app provider.
  21. [R97] Collins Community CU Mobile 1/5 · US Junk: This is the only app I have that has non-stop problems with Face ID. I feel like I waste a large portion of my life trying to log into this app
  22. [R88] Collins Community CU Mobile 5/5 · US Meh: Decent app for monitoring.not super user friendly. Would be nice to be able to make mobile deposits to savings accounts like other Credit Union apps.
  23. [R111] Collins Community CU Mobile 1/5 · US This mobile banking app is GARBAGE!: This is hands down the WORST mobile banking app I’ve ever used! Mobile deposit rarely works, you have to take about 50 pictures of the check to get it just right for the app to accept it. If I could give it zero stars, I would

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store