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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

Northern/Countryside CU Mobile

75
User verdict / 100 High confidence Loved, with caveats

The Northern/Countryside CU Mobile app generally offers a user-friendly experience for essential banking tasks like checking balances and mobile deposits, but recent updates have introduced issues with credit card access, recurring payments, and display functionality for some users.

4.8★ lifetime (5,705) Free to download since 2012 by Northern Credit Union updated 0.2 mo ago recent negative 9% 103 reviews across 1 regions
Ease of Use Mobile Deposit Login & Security Functionality Gaps/Bugs Display & Interface
5★82
4★8
3★4
2★2
1★7
recent reviews across 1 regions, vs the 4.8★ lifetime average

The Northern/Countryside CU Mobile app is largely praised for its ease of use, mobile deposit feature, and overall convenience, with many users appreciating recent updates that improved navigation and design. However, a segment of recent reviews highlights significant issues such as the removal of credit card management, glitches with recurring payments, and display problems, contradicting some of the positive sentiment.

What users like

  • Easy to use and navigateR1R7R15R22
  • Mobile check deposit is convenient and works well for mostR33R59R60R63
  • Allows for easy fund transfers and bill paymentsR33R45R60R63
  • Fingerprint/Touch ID login is a popular and convenient featureR60R63R81R96
  • Good for monitoring finances and checking balances quicklyR23R43R86R88
  • App design is clean and modern after updatesR22R68R77R91

What users complain about

  • Credit card management features were removed in a recent updateR20
  • Glitches with recurring bill payments disappearingR31
  • Lack of landscape mode and small, difficult-to-read text/numbersR3
  • Frequent logouts, especially when switching apps or receiving notificationsR98R103
  • App can be glitchy, clunky, or blank out for some usersR5
  • Issues with balances not updating in real-time or showing paycheck amounts delayedR2R6
  • Touch ID/fingerprint login sometimes fails or gets disabledR14R36
  • Bill pay functionality is less user-friendly or comprehensive than the website for some tasksR34R35R40R92
  • Cannot be used on iPad for bill payR4

Latest update · v4021.2.2

What the developer says changed (the verdict above weighs this against what reviewers report):

Our new experience provides easier access to the features you use most while on the go. This new version includes updates to the accounts, mobile deposit and navigation experience.

Recurring themes

Ease of Use positive
Many users find the app very user-friendly, easy to navigate, and simple for daily banking tasks. The updated layout is often praised for being clean and intuitive.R1R7R10R15
Mobile Deposit positive
The mobile check deposit feature is highly valued for its convenience and functionality, saving users trips to the bank. Some minor glitches with automatic photo capture are noted but don't detract significantly from overall satisfaction.R33R43R59R60
Login & Security mixed
While Touch ID/fingerprint login is a popular and convenient feature, some users report it frequently fails, gets disabled, or requires re-setup. There are also complaints about the app locking users out or logging them out too quickly, especially when switching apps or receiving notifications.R14R28R36R60
Functionality Gaps/Bugs negative
Recent updates have introduced several functional issues. Users report the removal of credit card management within the app, glitches where recurring bill payments disappear, and problems with balances not updating promptly. Some find the bill pay less user-friendly than the website or other banking apps, and it's not available on iPad.R2R4R6R20
Display & Interface mixed
While many praise the clean design and improved layout, some users report issues with small, hard-to-read text and the lack of landscape mode. The app is also described as glitchy or clunky by a few.R3R5R10R22

Who it's for

This app is for Northern Credit Union members who prioritize ease of use for basic banking tasks like checking balances, transferring funds, and depositing checks on their mobile phone R1R15R33R60. It is particularly useful for those who appreciate a clean design and quick access via fingerprint login R68R81R96. It may not be ideal for users who rely on the app for comprehensive credit card management, require landscape mode, or frequently switch between apps without wanting to re-login R3R20R98.

Evidence note: The recent reviews show a clear split in sentiment. While many users express high satisfaction with the app's core functionality and recent updates, a significant number highlight specific, impactful issues that have emerged or persisted, particularly regarding credit card access and payment glitches. The developer's notes mention updates to 'accounts, mobile deposit and navigation experience,' which aligns with positive feedback on these areas but contradicts negative feedback on credit card features and some navigation/display issues.

Frequently asked

Does the Northern/Countryside CU Mobile app support credit card management?
No, a recent update removed the option to check credit card balances or pay them within the app, requiring users to log in to the website instead R20.
Can I deposit checks using the app?
Yes, the app features a mobile check deposit function that many users find convenient and easy to use, saving trips to the bank R33R59R60R64.
Are there issues with the app logging users out frequently?
Yes, some users report that the app logs them out often, especially when they receive text messages or app notifications, or switch to another app like a calculator R98R103.
Does the app support landscape mode?
No, the app does not support landscape mode, and some users find the account numbers and balances to be very small and difficult to read in portrait mode R3.
Can I pay bills on my iPad using the app?
While bill pay is available on phones, some users report they cannot use the app for bill pay on their iPad R4.

What reviewers actually said

Built only from these 103 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] 5/5 · US Northern Rocks: This is the easiest banking there is. Wonderful people, top of the line tech - what more can you ask for?
  2. [R7] 5/5 · US Love the new app: Very user friendly and so many options! Always coming out with new and helpful updates.
  3. [R15] 5/5 · US User: This app is extremely helpful and so easy to use!
  4. [R22] 5/5 · US Easy to use!: Clean design, easy to use, and a great tool to stay on top of finances.
  5. [R33] 5/5 · US Best App Ever: This app is awesome! Make a loan payment, deposit a check, transfer funds, pay my bills. One stop shop!
  6. [R59] 5/5 · US Nice and easy: Love this app! It is simple to use and I love love love the mobile check deposit feature !
  7. [R60] 5/5 · US Love it: I've never had a problem with this app. I love that you can use your fingerprint to unlock if you have a compatible phone. Incredibly easy to make transfers, check on incoming payments, and overall monitor your expenses. Couldn't be happier; saves me lots of trips to the bank.
  8. [R63] 5/5 · US Fantastic App: Love being able to use my finger print to login quick, deposit checks from my phone and see all my accounts in one place to transfer money between them!
  9. [R45] 5/5 · US NCU App Review: Since becoming a member of NCU, I have been extremely pleased with the quality of service they have provided. The app is on believably useful. I enjoy the ears in which I can schedule payments for bills, transfer funds between accounts, and also some payments to others. What a great tool to simplify my life and my family’s life.
  10. [R81] 5/5 · US Awesome!: This is a well designed easy to use app. Login with Touch ID and mobile deposit are two great features. Love this app!
  11. [R96] 5/5 · US Amazing app!!: Love the layout and the figure print authentication!!! Seeing the pending transactions is really handy. All around the best banking app I have ever used.
  12. [R23] 5/5 · US Josh Mcduffie: Love the app very easy to use and helps me keep my finances in order.
  13. [R43] 5/5 · US Mobile Deposits: Great app for monitoring my finances, and being able to deposit or transfer money on the fly. Love being able to check balances at a glance without having to log in. The only problem I have with the app is the part of the mobile deposit feature that takes a picture of the check. It is a little glitchy at times, and if you want to manually take the picture you have to wait for the
  14. [R86] 5/5 · US Very Convenient: I love the ready access to my account info. Makes it much easier to keep track of where I stand.
  15. [R88] 5/5 · US Great!: Love this app! Makes banking so easy! Love that you can see your balance without logging in.
  16. [R68] 5/5 · US Best bank app ever: It's super user friendly. Love the clean design.
  17. [R77] 5/5 · US Great enhancements!!: Absolutely love the new features in the transaction screen! You can clearly tell the difference between withdrawals, deposit and pending items. My husband loves that it goes straight to the accounts when you log in! Thank you :)
  18. [R91] 5/5 · US Great: Easy to use, I can do everything I need to using the mobile APP, this is great. The new design looks fresh and modern, great update.
  19. [R20] 3/5 · US Please Bring Back Credit Card Section: The latest update removed the option to check your credit card balance, pay the balance, etc, using the app. Now I have to login to the website, instead of being able to simply and easily interact with it via the app. Using the website isn’t a pleasant experience has you have to enter your password and two factor code every single time, and then are automatic
  20. [R31] 2/5 · US Great before updates: This app was great before they did the last update! Ever since when I create a reoccurring bill or transfer, it will just disappear if I open the app! It took me awhile, and a couple of late payments to realize it was happening!
  21. [R3] 1/5 · US No landscape mode: Landscape mode will not work with this update. The account money numbers are very small and there is no way to make anything bigger. The balances are so tiny they are difficult to read.
  22. [R98] 2/5 · US Nice app but...: It has an annoying bug. Every time I get a text message or app notification pop up it logs me out. Gets really old logging in over and over. Great app other than that.
  23. [R103] 5/5 · US Not bad at all: The app is well designed, and with a little polish can be a great app. There seems to be a lot of menus to go through to get to a balance. The only other thing I'd like to see is staying logged in for x minutes after you leave the app. I left the app to go to my calculator and had to log back in immediately. Good job NFCU
  24. [R5] 1/5 · US Glitchy: App is consistently glitchy and clunky to use, especially since being revamped. It’s constantly blanking out. I use two other banks for my commercial accounts and have far less issues with the other two combined.
  25. [R2] 3/5 · US Yes: It doesn’t update as well as it should you should be able to move from savings to credit as well
  26. [R6] 4/5 · US Very good app: Lately I’ve had trouble with transfers not showing up for awhile, or the app “balance available” not current. A couple of Friday paydays ago, my balance didn’t show my paycheck amount until Monday - for the first time.
  27. [R14] 5/5 · US Great App but one small bug: So I’ve been with Northern for over half a year now and one thing that has been consistent is whenever I try to use my finger print to sign on, even if I set it up in the settings it never works and tells me to do it again. This has been a problem for over a month now. This makes it difficult to check my account when I am not home because I don’t want someone to see my
  28. [R36] 5/5 · US Frustrating: Do not get me wrong - I enjoy working with NFCU and have nothing bad to say about their business, employees or their level of customer service. My issues solely revolve around their mobile and online banking services. It seems every time I try to use either one I end up getting locked out of an account and getting back into it always requires giving them a call. Using the Touch ID is
  29. [R34] 1/5 · US NCU: This is the worst web page for banking. Bill pay is a laugh, functionality of the app is horrendous, I can’t do everything I want to with the app Fix it I wish I still banked with Wells Fargo!
  30. [R35] 3/5 · US Previous payments: I do not like that I can not see previous payments under my payees
  31. [R40] 5/5 · US iPhone app: Love the basic account information and the photo check deposit but find the bill pay less user friendly than other banks with whom I have accounts.
  32. [R92] 4/5 · US Good app: This app works for my use but I cannot change bill pay info through app.
  33. [R4] 5/5 · US Bill pay: Great to do bill pay on my phone but can’t do it on my iPad which is more convenient for me. Need to fix that for your customers
  34. [R10] 5/5 · US BEAUTIFUL UPDATE: This update is amazing. As a joint account owner myself and my spouse being out of the country at the moment I wasn’t able to reset my password until I realized I could register and sign in under my own name and p.i. I greatly appreciate the update and layout as well as easy to find information. Thank you!
  35. [R28] 1/5 · US Eh: It keeps locking me out
  36. [R64] 5/5 · US NFCU: Very user friendly. Never have had any issues with the program. Like the ability to deposit checks without going to the bank.

Synthesized from 103 recent App Store reviews · updated July 2026 · View on the App Store