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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Instacart vs Uber Eats

Instacart 4.8★ · Free to download 75
Winner Tie
Uber Eats 4.8★ · Free to download 70

Instacart is generally preferred for grocery delivery with attentive shoppers, while Uber Eats excels in restaurant food delivery, offering more deals and faster service.

Full reviews: Instacart · Uber Eats

Instacart and Uber Eats both offer delivery services, but cater to slightly different needs. Instacart is praised for its grocery shopping experience and attentive shoppers, despite some issues with fees and customer service. Uber Eats is favored for its restaurant food delivery, often providing deals and quick service, though it faces criticism for high fees and poor customer support.

Head to head

Service Scope & Availability tieR8R24R35R62
Instacart Instacart is primarily known for grocery delivery, with users appreciating its convenience for stocking up on groceries, wine, and even using it while on vacation R8R35. Some users also order food from restaurants through Instacart R8R24.
Uber Eats Uber Eats is predominantly used for restaurant food delivery, with users frequently mentioning ordering food and taking advantage of deals R62R80R86.
Shopper/Driver Quality & Accuracy edge: InstacartR2R5R6R15
Instacart Many Instacart users praise their shoppers for being caring, considerate, attentive, and accurate with orders and replacements R2R5R19R29. However, a significant number of negative reviews highlight issues like difficult shoppers, incorrect items, missing items, damaged goods (e.g., broken eggs, moldy bread), and orders delivered to the wrong address R6R15. Some users feel shoppers are rewarded for speed over accuracy .
Uber Eats Uber Eats drivers are sometimes described as efficient and clean . However, there are complaints about orders being delivered to the wrong address, drivers not matching app pictures, and drivers being lazy . Issues also include drivers stealing food or cancelling after picking up .
Delivery Speed & Reliability tieR3R4R7R18
Instacart Instacart receives mixed reviews on delivery speed. Some users report great speedy delivery and timely service . Conversely, many complain about delivery times being too long, orders consistently over an hour late, and drivers cancelling after picking up orders R3R4R7R18.
Uber Eats Uber Eats is often praised for fast and accurate deliveries . However, a common complaint is long waiting times, orders being pushed back, and cancellations after waiting for hours R61.
Pricing & Fees tieR9R12R20R26
Instacart Instacart users frequently complain about too many upcharges, absurd delivery fees (e.g., $7.99 delivery, $2.49 service fee), and price gouging where store prices are hiked up R9R20R26R32. Some are also charged incorrectly or find the service not worth the extra fees R12R26.
Uber Eats Uber Eats is widely criticized for high fees, excessive costs (e.g., £5.79 delivery, £2.81 service fee, almost 30% of total cost), and prices being raised if not subscribed to a premium membership . Users also note that the Uber One membership doesn't always eliminate delivery fees or provide sufficient benefits .
Customer Support edge: InstacartR10R21R22R24
Instacart Instacart's customer service receives significant criticism. Users report issues with refunds (e.g., not refunding tips or service fees for undelivered orders, not adding credits back), unhelpful agents, and a lack of concern R10R22R24. Some positive experiences with customer service are mentioned, but they are fewer R21.
Uber Eats Uber Eats customer support is a major pain point, frequently described as terrible, unhelpful, awful, and non-existent R61R79. Users complain about agents telling them to wait indefinitely, gaslighting, providing no solutions, and the lack of human support, relying instead on AI R61. Issues with refunds and resolving problems are common .
App Usability & Features tieR1R9R19R23
Instacart Instacart is generally found easy to use and navigate R19R23. However, some users report difficulties changing account information, issues with the new substitution format, inability to enlarge images, and problems for blind users with screen readers and dark mode R1R9.
Uber Eats Uber Eats is often described as simple, easy to navigate, and convenient . However, users report predatory practices, such as being tricked into subscriptions, hidden fees, and difficulty using discount codes . There are also complaints about checkout glitches and the inability to modify bundled BOGOF deals for allergies . Users desire features like better allergy options and improved restaurant accountability for food quality .
Pick Instacart if

You prioritize grocery delivery with a focus on shopper attentiveness and accuracy, and you are willing to manage potential issues with fees or customer service R2R5R8R29.

Pick Uber Eats if

You primarily need restaurant food delivery, appreciate frequent deals and promotions, and value quick delivery times, even if it means navigating high fees and potentially frustrating customer support R68R80R86.

Evidence note: Both apps have a significant number of negative reviews regarding fees and customer service, which is common for delivery services. Instacart's negative reviews often focus on shopper errors and delivery issues for groceries, while Uber Eats' negative reviews frequently highlight predatory pricing tactics and a complete lack of effective customer support for restaurant orders.

Frequently asked

Which app has better customer service?
Instacart's customer service, while still receiving many complaints about refunds and unhelpful agents, appears to be slightly better than Uber Eats, which is frequently described as terrible, unhelpful, and lacking human support R10R21R61R79.
Which app is more affordable?
Both Instacart and Uber Eats are criticized for high fees and upcharges, making neither definitively more affordable; Instacart has delivery fees like $7.99 plus a $2.49 service fee, while Uber Eats can have delivery fees around £5.79 and service fees of £2.81, sometimes making up almost 30% of the total cost R9R20R32R87.
Which app is better for grocery delivery?
Instacart is generally better for grocery delivery, with many users praising attentive shoppers and the convenience for stocking up on groceries, though some experience issues with order accuracy and delivery times R2R5R8R29.
Which app is better for restaurant food delivery?
Uber Eats is generally better for restaurant food delivery, often providing deals and promotions, and users find it easy to order from a wide selection of restaurants, though delivery times can sometimes be an issue R62R68R80R86.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R8] Instacart 5/5 · US Love it!: This is my go-to app for all my grocery delivery needs. I’ve even ordered wine and food from restaurants. It’s saved me time and money. I can share it with my family and I even use it when I’m on vacation! Love it!
  2. [R24] Instacart 1/5 · US Don’t download!: I used the Instacart app to purchase a restaurant delivery. The items arrived cold the drinks were spilled. My son’s burger missing its cheese. When I contacted customer service, they’re from another country likely in the Middle East, they’re unwilling to help they informed me that they cannot guarantee that your warm food will arrive warm nor if you have cold items, it won’t arri
  3. [R35] Instacart 5/5 · US Trucker friendly: As an over the road trucker, I’ve ordered with instacart almost weekly for many years. It’s how I stock up for the week and stay eating heathy. I travel mostly in central and eastern time zones. I do have my trusted spots. Instacart deliver to certain rest areas and truck stops where they’re available. I love this service.
  4. [R62] Uber Eats 5/5 · US Food review: I loveeeeeee this place we literally have been coming since we were kids taco Tuesday hits every time I hope yall love all the food yall try because we do ❤️❤️🤞🏽
  5. [R2] Instacart 5/5 · US Instacart: Absolutely I am in love with this app it is amazing to come home and have all your items delivered to your door by people who really love their job and are very caring and considerate. It’s been this way since 2023
  6. [R5] Instacart 5/5 · US I love Instacart: Instacart is so amazing! Every time I order I get the best people and they are very attentive to my orders and replacements as well
  7. [R6] Instacart 3/5 · US Our shopper this week was difficult.: Our shopper this week was difficult. I would get multiple messages from him one after another telling that an item was not available. I would ask for a substitute and would still be told that our item wasn’t available. We did get 2 items that he stated were not available. He initially delivered our order to the wrong address even though he had delivered to us
  8. [R15] Instacart 3/5 · US Shopper Theives: Second time
  9. [R3] Instacart 3/5 · US Orders: Delivery times are way too long!
  10. [R4] Instacart 1/5 · US Order always late: I can’t figure out anywhere else to leave a review about how my order is consistently over an hour late from the window I paid for.
  11. [R7] Instacart 1/5 · US Delivery driver picked up food and cancelled: Delivery driver picked up my food order, headed towards us for delivery, and then cancelled the order. Then insta cart just says sorry, better luck next time. WTF.
  12. [R18] Instacart 2/5 · US Drivers: Last two times I ordered, I pay for priority but there doesn’t seem to be drivers to fulfill.
  13. [R9] Instacart 3/5 · US Things to make it better.: Too many up charges and fees. Can’t enlarge the images for those who have trouble seeing the tiny items and print.
  14. [R12] Instacart 3/5 · US I got charged wrong: It didn’t take my otc money before charging my credit card
  15. [R20] Instacart 1/5 · US Absurd prices: 7.99 delivery fee and 2.49 service fee is genuinely absurd
  16. [R26] Instacart 1/5 · US Nope!: Not worth the extra fees…. Very inconvenient!! deleting and never using again!
  17. [R10] Instacart 1/5 · US Worst customer service support: I ordered my lunch through Instacart, but it was delivered to the wrong address, where it actually went, I have no idea. When I contacted customer support, they only refunded the base cost of the order while keeping the 20% tip, service fee, and delivery fee. It makes no sense to charge customers for a service that was never successfully provided. What was even more
  18. [R21] Instacart 5/5 · US Thankful: Thank you Instacart for your great customer service.
  19. [R22] Instacart 1/5 · US Terrible Service: Trying To Refund A Item That Was Accidentally Added To Cart But Doesn’t Allow The Option To
  20. [R1] Instacart 1/5 · US Impossible to Order from local Walmart: Can’t change information in my Acct
  21. [R19] Instacart 5/5 · US So easy: Instacart is an amazing option for this busy mama of 5. Workers are always so great. Mahalo
  22. [R23] Instacart 5/5 · US Excellent: Effortless smooth delivery
  23. [R61] Uber Eats 1/5 · US Terrible service: I spoke to a support agent named Shivam, who kept telling me to wait for my order even though the estimated delivery time kept getting pushed back. It was clear that no driver was available, yet I wasn’t given any honest update or solution, just told to keep waiting while the delivery time continued to increase. Waiting over two hours for a waffle is completely unacceptable. The
  24. [R79] Uber Eats 1/5 · US Terrible app with no customer support: Uber Eats Help service is always conveniently broken from errors on their end. Terrible app, terrible service.
  25. [R32] Instacart 2/5 · US Overcharging: There is no reason ANY store should hike up prices just because someone uses this service. It’s price gouging, and not ethical! What is the problem with these corporations?!!!!
  26. [R87] Uber Eats 3/5 · GB Food ordering: The ordering process is great the costs are horrendous £5.79 And £2.81 It’s almost 30% of total cost and then you ask me if I want to tip the driver I will now look at other options for delivery
  27. [R29] Instacart 5/5 · US Aldi’s the best: We love Crystal, she’s delivered to us several times. Everything is always right and bagged well!
  28. [R68] Uber Eats 5/5 · US Uber Eats: It’s very simple and they give free money, cause they’re goated!!
  29. [R80] Uber Eats 5/5 · US The app is very good: Uber Eats is actually an amazing and easy way to get food delivered to you, a little expensive ( depending on where you order from) but even though some places are expensive it’s very easy to get a lot of GOOD deals for atleast below 15 dollars.
  30. [R86] Uber Eats 5/5 · US Love it: Has more deals and promos

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store