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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Invoice2go vs Invoice Simple

Invoice2go 4.8★ · Free + IAP 60
Winner Invoice Simple
Invoice Simple 4.9★ · Free + IAP 65

Invoice Simple has a slight edge for its core invoicing features and customization, but both apps face significant criticism regarding recent price increases and customer support issues.

Full reviews: Invoice2go · Invoice Simple

Both Invoice2go and Invoice Simple are popular invoicing apps, but recent changes have led to widespread user frustration over pricing and customer service. Invoice Simple offers more robust core features and customization, while Invoice2go struggles with payment processing and account deactivation issues.

Head to head

Features and Ease of Use edge: Invoice SimpleR2R3R6R8
Invoice2go Invoice2go is praised for being easy to use for creating invoices and estimates, saving client and item details, and tracking payments R2R3R8. Users appreciate its customization options for invoices . However, some users report glitches, freezing, and the app getting bugged after updates R3R6R19. There are requests for features like attaching PDFs, multiple currencies, bulk downloads, and taking notes from customer profiles . Issues with photo uploads and sending emails from iOS are also noted .
Invoice Simple Invoice Simple is widely recognized for its ease of use, making invoicing and estimates simple and quick . Users like the ability to send invoices via SMS and integrate with payment platforms like Stripe and PayPal . However, recent updates have introduced significant bugs, including issues with printing, emailing, and sending PDFs . The estimates feature is reported to be broken, with incorrect calculations and formatting . Users also complain about a cluttered and inaccurate dashboard, lack of an item library, and inability to edit sent invoices or change currency per client . There's also a request for recurring invoices .
Reliability and Performance tieR1R3R4R6
Invoice2go Invoice2go users report frequent issues with the app freezing, getting bugged after updates, and needing to be reopened multiple times to work R3R6R19. A significant number of recent reviews highlight severe problems with payment processing, including funds being held, accounts being deactivated without warning or explanation, and payments being rejected R1R4R7R10. Data loss and duplication of invoices are also mentioned .
Invoice Simple Invoice Simple also suffers from reliability issues, with users reporting the app locking up, not allowing logins, and being unable to access saved invoices . Printing and emailing invoices frequently result in error messages . The estimates feature is described as broken, with incorrect calculations and duplicated items . Some users find that invoices sent through the app often end up in spam folders . Concerns are raised about the lack of manual data backup or export features, making users feel locked into the ecosystem .
Price and Value tieR15R18R19R37
Invoice2go Invoice2go is frequently criticized for its pricing, with many long-term users noting significant price increases over time R19R37. Some users feel it's overpriced for the features offered, especially with limitations on the number of invoices even on paid subscriptions R15. The shift from a one-off payment to a yearly subscription is a point of contention for older users R18. There are also complaints about being forced into higher tiers or specific banking services R37.
Invoice Simple Invoice Simple faces overwhelming negative feedback regarding its pricing. Users consistently report yearly price increases, with some seeing their subscription jump from $99 to over $200 R61R63R70. Many long-term users are upset that the app has reduced the number of invoices allowed per month on existing paid plans, forcing them to upgrade to more expensive tiers R61R67. This is widely perceived as a 'greedy' and 'scammy' tactic R67.
Customer Support tieR4R7R9R25
Invoice2go Invoice2go's customer support is a major pain point. Users consistently report difficulty getting in touch with support, with many stating that support is only available via email or chat, leading to long wait times and no responses R4R7R9R25. Many users describe support as unhelpful, providing no clear explanations for account deactivations or payment issues, and often closing tickets without resolution R7.
Invoice Simple Invoice Simple also receives heavy criticism for its customer service. Users complain about terrible support, with issues taking weeks to resolve or going unaddressed . Many report that support relies on AI responses and that there's no backend support to fix technical problems . The lack of a customer service phone number is also a common complaint R63.
Pick Invoice2go if

You prioritize a long-standing app that has been generally reliable for basic invoicing, and you are not heavily reliant on their payment processing features, or you have a small volume of invoices R3.

Pick Invoice Simple if

You need an app that offers robust core invoicing and estimate creation with good customization, and you value the ability to send invoices via SMS and integrate with various payment platforms, provided you can tolerate potential bugs and price increases .

Evidence note: Both apps have a high lifetime rating, but recent reviews are heavily skewed negative, particularly regarding pricing and customer support. The free-vs-paid asymmetry is evident as many negative reviews stem from changes to paid subscription tiers, limiting features for existing users or increasing prices significantly. The evidence on payment processing issues is particularly strong for Invoice2go.

Frequently asked

Why are users unhappy with Invoice2go's payment processing?
Invoice2go users are unhappy with payment processing because the app frequently holds funds, deactivates accounts without clear explanation, and rejects payments, causing significant financial loss and business disruption for users R1R4R10R13.
What are the main pricing complaints for Invoice Simple?
The main pricing complaints for Invoice Simple are frequent and significant price increases, with some users reporting jumps from $99 to over $200 annually, and the reduction of allowed invoices per month on existing paid plans, forcing users into more expensive tiers R61R63R67R70.
Do either app offer good customer support?
Neither Invoice2go nor Invoice Simple offer good customer support; users for both apps report difficulty contacting support, long wait times, unhelpful responses, and issues going unresolved, with many noting a lack of phone support and reliance on email or AI R4R7R9R25.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Invoice2go 5/5 · US FP: Perfecto a la hora de facturar y estimar
  2. [R3] Invoice2go 3/5 · US Would be 5 stars except it gets bugged out every time they change the app was great originally: Super easy to bill on the go. Easy to navigate, saves clients for repeat business. Saves pricing for any items or tasks. Saves labor and material rates. Even adds tax if necessary. Love it have been using for over a year. Would not ever even think about going back to hand written or typing up an invoice
  3. [R6] Invoice2go 3/5 · US Aggravating: Open then close to open to get it to work. Not sure if anyone looking for an invoice/estimate app if you won’t the aggravation of this app.
  4. [R8] Invoice2go 5/5 · US Invoicing: Make invoicing a quick and easy process
  5. [R1] Invoice2go 1/5 · US Closed my account with explanation: Getting any information from them in regards to Payments will be impossible. They had me wait for 2 days stating my payment will be available then without notice they closed my account with no specific reason. The worst invoice company ever!
  6. [R4] Invoice2go 1/5 · US Terrible: They will pull money right out of your checking account without warning. Be careful there are better apps out there such as quickbooks. They do not have good customer service either and you cannot get a hold of them. One transaction was $375 and another transaction was $3500 gone. Scammy tech company and I am very disappointed with them and the company Bill. Garbage
  7. [R15] Invoice2go 3/5 · GB Overpriced: Not really happy I have paid for the subscription of £8 per month and it will only allow me to send 5 invoices 😅. The next tier is £30 bit of a joke. Apart from that the app is good enough
  8. [R18] Invoice2go 3/5 · GB Great app….BUT….very disappointed: Bought this app going back about 10 years probably. Anyway, when I bought it, it was a one off payment for the premium features which honestly made my life so much easier, HOWEVER, few years later had to change the phone and while the phone (iPhone) automatically loaded the app back in the app was unusable and was now asking for a yearly subscription which put me
  9. [R19] Invoice2go 2/5 · US Do not like: I had this app for about a year ! And it went up on the prices since I had it . It’s always freezing up making me redo an invoice. It’s becoming an issue with glitches . I’m about to cancel !
  10. [R37] Invoice2go 1/5 · US They got greedy.: I used this service since 2016 and will never recommend them after the way they treated loyal customers. They just kept going up on their prices and lowering features for forced you to open a bank account with some random bank. Anything else is better than this
  11. [R7] Invoice2go 1/5 · US Deactivate My Account: I had to verify a couple of items and supposedly this email that was sent to me and never was said that my account was deactivated. This kind of confuse me and I had to contact customer support. They said they were gonna send me emails and never did so this app is garbage they lie to you. They don’t help you in any way and then there’s no information of what happened why it
  12. [R9] Invoice2go 3/5 · US Job: The reason I’m giving it three stars is because it says all the time you’re off-line and doesn’t necessarily come up with an estimate number and I’ve called and complained, but nobody’s responded.
  13. [R25] Invoice2go 1/5 · US Owner: Instant payouts keep getting put on hold. This has turned into a bait and switch scenario. I have used this app for over 6 years not sure what’s going on. Customer support is only through email and takes far too long to get a response. I have almost a million dollars in transactions and will be looking elsewhere for a new provider.
  14. [R10] Invoice2go 1/5 · US Disabled my account for no reason and lost me 1.5 grand: I attempted to use this app to invoice a customer who bought expensive camera equipment from me. After the deal was made I got an email of a “random audit” on my account. Despite responding to audit correctly they deactivated my account and all pending funds were refunded. This customer has not responded to me and I have no way to get the mo
  15. [R13] Invoice2go 1/5 · US No support for growth: As a generator installation company, we have used Invoice2go for over a year and have grown significantly during that time. While the platform itself has been helpful, we have encountered a major issue with payment processing limits. Our business regularly invoices approximately $15,000 per generator installation, yet our monthly payout limit remains capped at $50,000. This
  16. [R61] Invoice Simple 1/5 · US Terrible!: I have had this app since 2018 It’s impressive how bad this app has become. -They keep raising the price of the app -They have now reduced the amount of invoices I can make each month so it’s not viable for an actual business -I have to modify invoices several times to get them to save (took 10 mins and 8 attempts to mark an invoice as paid) Very disappointed, at one point this a
  17. [R63] Invoice Simple 3/5 · US App is good but: The app is good, support is ok when it goes down, no customer service phone Have been using it for 4 years and every year a price increase started at $99.00 then 149.99 and now $219.99 a 47 percent increase (Crazy)especially for a small business
  18. [R67] Invoice Simple 1/5 · US Greedy: I’ve been paying for this app for years. They recently reduced the number of invoices per month to THREE. That’s PAID. The upcharge is ridiculous. This doesn’t need to be a subscription in the first place. It’s a static tool. They already try and push you to use their billing services and take a cut. Now they’re pushing the subscription tiers by reducing offered services to existing users.
  19. [R70] Invoice Simple 1/5 · US Prices to high: I’ve had this app for many years now. They keep rising their prices every month it seems now. Leaving the app now. Smh

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store