Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
The verdict on

Invoice2go

45
User verdict / 100 High confidence Divided

Invoice2go is praised for its ease of use in creating professional invoices and estimates, but recent reviews highlight significant issues with account deactivation, payment processing holds, unresponsive customer support, and increasing subscription costs.

4.8★ lifetime (55,296) Free + in-app purchases since 2012 by Invoice2Go, LLC updated 9.1 mo ago recent negative 39% 120 reviews across 4 regions
Account Issues Payment Processing Customer Support Pricing & Value Ease of Use Glitches & Bugs
5★533
4★46
3★34
2★63
1★324
recent reviews across 4 regions, vs the 4.8★ lifetime average

Invoice2go is an invoicing and estimating app that many users find easy to use for creating professional documents and managing client information. However, recent user feedback indicates a concerning trend of unexpected account closures, payment processing delays, and a lack of effective customer support, alongside rising subscription prices.

What users like

  • Easy to use for creating invoices and estimatesR1R3R4R8
  • Helps keep track of finances and client informationR5R10R62R63
  • Allows customization of invoices and professional appearanceR21R31R66R69

What users complain about

  • Accounts are frequently deactivated or closed without clear explanation, leading to loss of data and fundsR2R7R9R14
  • Payment processing is unreliable, with funds often held or delayed, and high fees for instant payoutsR2R6R9R12
  • Customer support is poor, unresponsive, and difficult to contact, often providing no resolutionR6R7R22R24
  • The app is becoming increasingly expensive, with frequent price increases and limited features on lower-tier plansR18R29R32R39
  • Users experience frequent glitches, bugs, and performance issues, including freezing, logging out, and data lossR18R50R53R62

Latest update · v11.168.0

What the developer says changed (the verdict above weighs this against what reviewers report):

- General performance improvements - Minor bug fixes

Recurring themes

Account Issues negative
Many users report their accounts being deactivated or closed without warning or clear explanation, leading to lost invoices, contacts, and funds. This is a recurring issue across multiple reviews.R2R7R9R14
Payment Processing negative
Users frequently experience issues with payments being held, delayed, or outright rejected. Some report money being pulled from their accounts without warning or high fees for payment collection. The 'instant payout' feature is often described as a 'bait and switch'.R2R6R9R12
Customer Support negative
A significant number of reviews criticize the lack of effective customer support. Users report difficulty contacting support (often only via email or chatbot), unhelpful responses, and tickets being closed without resolution. This is particularly frustrating when dealing with account or payment issues.R6R7R22R24
Pricing & Value negative
Many long-term users express disappointment over increasing subscription costs and feel the app has become too expensive for their needs. Some mention being forced into higher-tier plans for basic features or having lifetime subscriptions revoked.R18R29R32R39
Ease of Use positive
Despite the negative trends, many users still praise Invoice2go for its intuitive interface and ease of creating professional invoices and estimates quickly, often citing it as a time-saver for small businesses.R1R3R4R8
Glitches & Bugs negative
Users report various technical issues, including the app freezing, crashing, logging them out unexpectedly, duplicating invoices, losing data, and problems with photo uploads or sending emails. Some note these issues became more frequent after updates.R18R50R53R62

Who it's for

Invoice2go is for small business owners and individual entrepreneurs who need a straightforward tool for creating professional invoices and estimates on the go . It is not recommended for businesses that rely heavily on consistent payment processing, require robust customer support, or are on a tight budget due to its increasing costs and reliability issues R6R12R24R72.

Evidence note: The recent reviews skew heavily negative, particularly concerning account deactivation, payment issues, and customer support. While there are still positive reviews praising ease of use, the volume and severity of recent negative feedback contradict the lifetime 4.8-star rating, suggesting a significant decline in user experience over the past year.

Frequently asked

How much does Invoice2go cost?
Invoice2go offers various subscription plans, with some users reporting costs like $9.99 per month , £8 per month for limited invoices , or $239 per year R32, and some mention being charged $79 for renewal R43.
Can I get a refund if I cancel my subscription?
Based on one review, a user who accidentally subscribed and immediately canceled was denied a refund R84.
Does Invoice2go offer customer support?
Invoice2go offers customer support, but many users report it is difficult to reach (often only via email or chatbot), unresponsive, and unhelpful in resolving issues like account deactivation or payment holds R6R7R22R24.
Are there issues with payment processing through Invoice2go?
Yes, many users report significant issues with payment processing, including funds being held for days or weeks, accounts being closed with pending payments returned, and high fees for instant payouts R2R6R9R12.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] 5/5 · US FP: Perfecto a la hora de facturar y estimar
  2. [R3] 5/5 · US Feedback: This app has grown in oppositions for us the end user, it is a magnificent tool on the go or at the office.
  3. [R4] 5/5 · US Invoicing: Make invoicing a quick and easy process
  4. [R8] 5/5 · US Hi: I think it works well
  5. [R5] 5/5 · US Honest Real Deal Reivew: Love the app amazing way to help keep funds under control as an individual business owner I just hate that you have to start invoice over if you exit app too long
  6. [R10] 5/5 · US Easy to use.: Easy to make invoices and just as easy to keep track of when they are seen by costumers as well as when they are payed.
  7. [R62] 3/5 · US Would be 5 stars except it gets bugged out every time they change the app was great originally: Super easy to bill on the go. Easy to navigate, saves clients for repeat business. Saves pricing for any items or tasks. Saves labor and material rates. Even adds tax if necessary. Love it have been using for over a year. Would not ever even think about going back to hand written or typing up an invoice
  8. [R63] 4/5 · US Invoice 2 go: App is great to keep organized! But the % to collect payments is lil high. I disagree with % i make clients pay me directly or mail it!. other than that. I appreciate the support and tools
  9. [R21] 5/5 · US Looks good!: Easy to use and the invoices look great. Plenty of ways to make them your own.
  10. [R31] 5/5 · US LOVE!!!: Great app. Allows me to customize anything I need.
  11. [R66] 5/5 · US Invoice2go: I’ve been using this thing for 12 . This app is fantastic. It makes me money by making creating/adding to invoices see easy and quick. I have gotten at least 5 other people to start with invoice2go and we all swear by it. It pays for itself. Intuitive, customizable, powerful. This thing is indispensable.
  12. [R69] 5/5 · US Better then I expected 🤩🥳: Truly great App!! Makes my Job as a new business owner so easy!! I love it!! Definitely a must try for anyone looking for an Estimate and invoice app where you can add pictures and notes such a great app I promise you!! Makes me look so professional!!
  13. [R2] 1/5 · US Closed my account with explanation: Getting any information from them in regards to Payments will be impossible. They had me wait for 2 days stating my payment will be available then without notice they closed my account with no specific reason. The worst invoice company ever!
  14. [R7] 1/5 · US Deactivate My Account: I had to verify a couple of items and supposedly this email that was sent to me and never was said that my account was deactivated. This kind of confuse me and I had to contact customer support. They said they were gonna send me emails and never did so this app is garbage they lie to you. They don’t help you in any way and then there’s no information of what happened why it
  15. [R9] 1/5 · US Disabled my account for no reason and lost me 1.5 grand: I attempted to use this app to invoice a customer who bought expensive camera equipment from me. After the deal was made I got an email of a “random audit” on my account. Despite responding to audit correctly they deactivated my account and all pending funds were refunded. This customer has not responded to me and I have no way to get the mo
  16. [R14] 1/5 · US Don’t do it!!: You just gotta trust me on this one. DONT DO IT! They cost me what would have been a nice bid with a nationwide company, because they rejected their payment to me and made me look fraudulent.
  17. [R6] 1/5 · US Terrible: They will pull money right out of your checking account without warning. Be careful there are better apps out there such as quickbooks. They do not have good customer service either and you cannot get a hold of them. One transaction was $375 and another transaction was $3500 gone. Scammy tech company and I am very disappointed with them and the company Bill. Garbage
  18. [R12] 1/5 · US No support for growth: As a generator installation company, we have used Invoice2go for over a year and have grown significantly during that time. While the platform itself has been helpful, we have encountered a major issue with payment processing limits. Our business regularly invoices approximately $15,000 per generator installation, yet our monthly payout limit remains capped at $50,000. This
  19. [R22] 1/5 · US Owner: Instant payouts keep getting put on hold. This has turned into a bait and switch scenario. I have used this app for over 6 years not sure what’s going on. Customer support is only through email and takes far too long to get a response. I have almost a million dollars in transactions and will be looking elsewhere for a new provider.
  20. [R24] 1/5 · US Don’t waste your time or money!: First off, you cannot call to contact the company. So if you have issues, you can chat but then they just recommend you reply to an email…. I’m on day 6 of waiting for a response. I opened up an account, sent an invoice, customer received invoice and submitted payment & then a few hours later, I get an email stating they cancelled my account and any pending payme
  21. [R18] 2/5 · US Do not like: I had this app for about a year ! And it went up on the prices since I had it . It’s always freezing up making me redo an invoice. It’s becoming an issue with glitches . I’m about to cancel !
  22. [R29] 1/5 · US They got greedy.: I used this service since 2016 and will never recommend them after the way they treated loyal customers. They just kept going up on their prices and lowering features for forced you to open a bank account with some random bank. Anything else is better than this
  23. [R32] 2/5 · US It keeps getting more expensive: I’ve been using this for five years plus and it just gets more expensive. I only write six invoices per year, sometimes a little bit more but usually not more than 15. But I’m charged $239 per year or something like I’m looking for something different or maybe just a different plan. Let me know.
  24. [R39] 1/5 · US Rip Off: I have been using the app for almost 10 years. While I am not totally dissatisfied with it I am having a hard time reconciling the 12.5% increase in my subscription this year. This is not the first price increase either and I may be looking for a new invoicing app before it renews next month. And these guys have the nerve to solicit a 5 Star review.
  25. [R50] 1/5 · US STAY AWAY! Run!: Money Sucking! This app used to be good many years ago but now it’s bad. Real bad. And glitchy. Updates don’t help. Customer service is bad. I’ll look for another app that does invoicing. Enough is enough.
  26. [R53] 1/5 · US Unexpectedly: This program makes me work double writing estimates. All of sudden everything is deleted!! An estimated of a big project complete lost! Paying for stuff then I expect things to benefit me.
  27. [R43] 2/5 · US High priced trap: Can’t even get into it to mark what’s already happened /paid without a renewal of $79. Not cool.
  28. [R72] 1/5 · US $10 for 5 invoices: Their plans are broken. They want to force you to pay $40 a month for unlimited invoices. The other two plans they limit the invoices to 2 per month or 5 per month. For someone who does lawn maintenance or pesticide apps in multiple clients. This app is not worth it. The $40 plan should be for big companies and not force it on small ones
  29. [R84] 1/5 · US Refund Denied!: I found a better invoice app called invoice fly and they have a similar logo to this app. I accidentally subscribed to this one, immediately canceled it but too late , no refund! Nice

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store