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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Ola vs Rapido

Ola 4.6★ · Free to download 40
Winner Rapido
Rapido 4.8★ · Free to download 60

Rapido is generally a better choice for ride-hailing due to fewer critical issues with app functionality and a slightly better reputation for driver behavior, despite both apps facing similar challenges with pricing and customer support.

Full reviews: Ola · Rapido

Ola struggles significantly with app functionality, especially for international users, and faces numerous complaints about driver conduct and poor customer support. Rapido, while not without its issues regarding driver honesty and support, appears to have a more functional app and a slightly better overall user experience.

Head to head

App Functionality & Ease of Use edge: RapidoR1R3R5R10
Ola Many Ola users, particularly those with international phone numbers, report severe issues with the app, including being unable to get past the map screen, failing to receive OTPs for login, or experiencing a completely unresponsive interface R1R10R16. Some users also mention issues with map search and pickup location accuracy R3R5.
Rapido Rapido users report some UI/UX issues, such as difficulty changing pickup locations or confusion with input fields . There are also complaints about messages not reaching drivers and real-time updates being unreliable . However, these are generally less severe than Ola's fundamental login and app loading problems.
Driver Behavior & Reliability tieR12R13R15R21
Ola Ola drivers are frequently accused of unprofessional behavior, including asking for extra money offline, cancelling rides to get cancellation fees, not moving after accepting a ride, or using old/unclean vehicles R13R15R21. There are also reports of false time to arrival and charges for cancellations when the driver is at fault R12.
Rapido Rapido drivers also face criticism for asking for extra money beyond the agreed price, lacking change for cash payments, and sometimes having mismatched vehicle numbers . Some users report rude or threatening drivers and issues with vehicle cleanliness .
Customer Support tieR4R7R18R28
Ola Ola's customer support is widely criticized as poor, unhelpful, and unresponsive. Users report automated replies, no clear contact information, inability to raise tickets for issues, and a lack of resolution for problems like ride non-completion or overcharging R4R7R18R28.
Rapido Rapido also receives complaints about unresponsive customer support, with users stating their problems remain unresolved or that they are asked to contact drivers directly for issues .
Price & Value tieR11R23R24R30
Ola Some Ola users find autos overpriced R11 and report discrepancies between the app's quoted price and the driver's demand R24. There are also complaints about charges being held on cards even if no driver accepts a trip R30. However, some UK users find Ola cheaper than rivals like Uber R23.
Rapido Rapido users frequently complain about drivers charging more than the price shown in the app . While some find it affordable and good value , others note that prices can soar at certain times or be more expensive than competitors like Uber .
International User Experience tieR1R9R10R16
Ola Ola has significant problems for international users, with many unable to sign up or use the app due to issues receiving OTPs on US or other foreign phone numbers R1R9R10R16. The app also appears to be region-locked or buggy for US Apple IDs R1.
Rapido Rapido also requires an Indian phone number to use, making it inaccessible to tourists and international users . This is a clear limitation, but the app itself doesn't seem to suffer from the same fundamental functionality bugs for international users trying to register as Ola does.
Pick Ola if

you are in a region where Ola is known to be cheaper than alternatives and you have a local phone number, as some users in the UK found it to be good value R23.

Pick Rapido if

you prioritize a more functional app experience, even with some UI quirks, and are willing to navigate potential issues with driver pricing or support .

Evidence note: Recent reviews for Ola are heavily skewed negative, particularly from US users experiencing severe app functionality issues, which contrasts with its higher lifetime rating. Both apps are free to download, so there's no free-vs-paid asymmetry. The evidence for both apps regarding driver behavior, pricing, and customer support is quite balanced in its negativity.

Frequently asked

Can tourists or international users use Ola or Rapido?
Neither Ola nor Rapido are easily accessible to tourists or international users, as both apps frequently require an Indian phone number for signup and verification (R9, R16, , , , , for Ola; , for Rapido). Ola, in particular, has severe bugs preventing international numbers from receiving OTPs or the app from functioning at all for US Apple IDs R1R10.
Do Ola and Rapido drivers ask for extra money?
Yes, both Ola and Rapido drivers are frequently reported by users to ask for extra money in cash beyond the price displayed in the app, or to attempt to charge more than the agreed-upon fare (R13, R15, R21, R24, R28, for Ola; , , , , , , , for Rapido).
Is customer support effective for Ola and Rapido?
Customer support for both Ola and Rapido is widely criticized as ineffective and unresponsive; users report automated replies, difficulty raising tickets, and unresolved issues such as overcharging or ride problems (R4, R7, R43, R44, , for Ola; , , , for Rapido).

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Ola 1/5 · US Poor app: How the heck this app got 4.6 rating on iOS? Fake reviews and rating. Look at all latest ratings nothing less than poor one star. Downloaded this app on iOS and it doesn’t move past map for Ola. Uninstalled it 3 times and still no work around. Asked AI and was told since Apple ID is from us region the app won’t work. This is sick! Just look at all recent reviews stating same that app won
  2. [R3] Ola 3/5 · US Map search and app UX could be better: 1. Terrible map search - even in big city like Bangalore - search didn’t show prominent places such as SBI branch or Sub Registrar offices in fairly central parts for the city (not remote suburb extensions) 2. Often times, CNG vehicles show up for Prime and the cars don’t have bootspace for luggage. It would be good to indicate luggage space when showing ride
  3. [R5] Ola 4/5 · US Pick up Location changes: Today it changed my pick up location across the street though I selected one on my side. Small update in pick up doesn’t work.
  4. [R10] Ola 1/5 · US No otp code for sign up: Tried 3 times but they never sent out otp code for sign up. Went with Uber
  5. [R12] Ola 3/5 · US False time to arrival shown in app. Unable to cancel.: I had booked an Ola. Which showed 2 min for getting a vehicle. After booking, it showed 17 minutes. I cancelled it. I got a notification of being charged 75 rupees towards cancellation. Why should I not be allowed to cancel knowing that the vehicle will be delayed beyond what is falsely shown in your App?? Dr. Deepak Baid
  6. [R13] Ola 1/5 · US Rider app is a scam, not reliable and unprofessional: Auto drivers use the app for customer acquisition and then quote their own price, whats the point of the app? Cabs are unclean, when you book premier cabs, they send you the same used cab, but they charge higher prices, 2x prices and also expect a tip? The cancellation rate is crazy high, you book 6 times to get one confirmed cab. There’s no re
  7. [R15] Ola 3/5 · US Booking experience: I am writing to express my disappointment with the auto booking service that I recently used. I found the experience to be quite frustrating, as most of the bookings were either declined or required additional cash. I believe that the auto booking system needs to be improved to avoid such issues in the future. In my opinion, the car booking service is a better alternative, as
  8. [R21] Ola 3/5 · US No way to limit the type of notifications and irritating driver bargaining: I recently downloaded this app on my visit to India. I have two main problems with Ola, one of them about the service itself and the other about this app. 1. Service issue: I am visiting a tier-2 city and so far, I haven’t really been able to book one ride on it just yet because of drivers calling up and asking me to give
  9. [R4] Ola 1/5 · US Ride is not ending in app.: My ride is not ending in app even though it ended and I paid for it. There is no option to raise ticket for that as you only give automated replies to set questions. No other support option
  10. [R7] Ola 1/5 · US “Write to us”: I wonder how come this be a big ride hailing service in India, which can’t even provide a good support. For every issues it says “write to us” without even providing any contact on how to reach them. Functionality as simple as creating account has issues in the app. It says that too many accounts in the device when I just installed the app now. 5/17: received review response asking
  11. [R18] Ola 3/5 · US Review: I couldn’t contact ola at Kolkata on n 15.02.2023and the next day too
  12. [R28] Ola 1/5 · US No Support Driver asks for extra money: First of all Ola drivers are unprofessional. Ask to pay offline and go on meter. If you are going to Airport or Train station, make sure you don’t book Ola as driver will cancel the ride or ask for money offline. Report this to Ola Support and below is there response : We are sorry for inconvenience caused. We will continue with rides. So lame! Never try
  13. [R11] Ola 5/5 · US Nice app: I like this app but the autos are very overpriced like i can get a local auto for 50₹ but in Ola it’s 116₹ or 120₹?!
  14. [R23] Ola 5/5 · GB Top service: I have used a couple of times & drivers have always been on time, curtious and friendly. Ola are loads by cheaper than the rival company Uber. In one trip I saved £12! Also the drivers have turned up on time. Other company sometimes decided not to show up even after agreeing the trip. I have now shared with friends & family. A top rate service 😁
  15. [R24] Ola 3/5 · US Charges are not same: I booked Ola cab from point to point without any stops. The App showed the cost would be Rs. 299 as the maximum in the range. The driver missed taking a road and had to take a U-turn for about a kilometer and demanded me Rs. 347 as the App on the driver’s phone showed, which made me upset because the App on my phone still shows Rs. 299. The system has to be corrected.
  16. [R30] Ola 3/5 · GB Potential but has issues: Good value when you can get a trip. The issue is a charge is held on your card as soon as you request a trip, even if no driver accepts your trip. So when you try again another charge is held against your card. These pending charges can then sit on your account for days. Please fix Ola!
  17. [R9] Ola 3/5 · US Unable to use for tourist: Hi, I’m coming from USA. I’m trying to go login to the app and I’m trying to put my US number to get OTP so that I can use for Travels and India but I’m unable to do it. Can you please help out
  18. [R16] Ola 1/5 · US App Sucks, Does not send an OTP: App is unusable, it does not send an OTP for the initial setup if you have a US phone number. I just use uber, works great
  19. [R43] Ola 1/5 · US Bad app, poor cutomer support: App is buggy, drivers are rude and cancel trips. Also customer support is really poor and not well responsive
  20. [R44] Ola 1/5 · US Poor support: This is the most useless app. There is no ability to chat with customer support. An email to support results in an automated response saying use the chat which remains unavailable.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store