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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Credit Union 1 Alaska vs Navy Federal Credit Union

Credit Union 1 Alaska 4.8★ · Free to download 60
Winner Navy Federal Credit Union
Navy Federal Credit Union 4.9★ · Free to download 75

Navy Federal Credit Union (B) has a slight edge due to its generally positive user experience despite frequent maintenance, while Credit Union 1 Alaska (A) struggles with more critical app functionality issues and recent update problems.

Full reviews: Credit Union 1 Alaska · Navy Federal Credit Union

Navy Federal Credit Union's app is widely praised for its ease of use and comprehensive features, though users frequently encounter maintenance downtime. Credit Union 1 Alaska's app, while appreciated by long-term members, has significant issues with payments, transfers, and login functionality, especially after recent updates.

Head to head

Features edge: Navy Federal Credit UnionR14R15R17R18
Credit Union 1 Alaska Users appreciate the convenience of having their bank in their pocket and the app's overall functionality R17. However, some desire the ability to lock cards from the app R14. Recent updates have introduced issues with transaction loading, font size, and the transfer interface R15R17R18.
Navy Federal Credit Union Navy Federal's app is generally seen as having all necessary options and being easy to navigate . Recent updates improved credit card points display . However, users report issues with specific features like setting cardholder limits, freezing/unfreezing cards , and a glitchy credit card rewards travel site . There are also requests for a memo option for transfers and an auto-pay option .
Ease of Use edge: Navy Federal Credit UnionR7R10R11R13
Credit Union 1 Alaska Many users find the app easy to use and navigate R11R17. However, recent updates have made the app less user-friendly for some, with complaints about font size, excessive white space, and changes to transaction loading R15R18. Login issues, including problems with Face ID and the 'remember me' function, also hinder ease of use R7R10R13R16.
Navy Federal Credit Union The app is generally considered easy to use and navigate, with clear information and a good interface . However, some users find it slow to load . There are also complaints about display issues, such as the screen being too wide on some iPhones and a confusing 'TO/FROM' transfer screen .
Reliability tieR1R3R4R7
Credit Union 1 Alaska The app has significant reliability issues, particularly with payments and transfers failing to process R1R4. Login problems, including errors with verification features and password resets, are frequent R7R10. Users also report crashes, freezing, and slow performance, especially after updates R3R9.
Navy Federal Credit Union A major concern for Navy Federal users is the frequent and often unannounced maintenance periods, which make the app inaccessible at critical times . Beyond maintenance, users experience freezing , login failures , and issues with specific functions like mobile deposits and credit card payments .
Price/Value tieR2R5R26R30
Credit Union 1 Alaska Both apps are free to download. Users of Credit Union 1 Alaska frequently praise the credit union itself, highlighting excellent service, helpful staff, and support through financial challenges R2R5R26. The app is seen as a convenient tool that adds to the value of their banking experience R30.
Navy Federal Credit Union Both apps are free to download. Navy Federal Credit Union is highly regarded by its members, with many stating it's the 'best bank' and offering competitive rates . The app is seen as a valuable component of their overall positive banking experience .
Support edge: Credit Union 1 AlaskaR11R12R47R48
Credit Union 1 Alaska Credit Union 1 Alaska members generally report positive experiences with customer service, describing staff as helpful, friendly, and supportive R11R47R48. However, one user reported an issue where money was taken without notification and the bank's response was unsatisfactory R12.
Navy Federal Credit Union Navy Federal users report mixed experiences with customer service. While some appreciate the support, others describe long wait times for live agents in chat and phone calls . There are also complaints about notifications for credit card usage not being received and a lack of warnings for payment schedules .
Pick Credit Union 1 Alaska if

You are an existing Credit Union 1 Alaska member who values strong in-person customer service and has not experienced the recent app issues R2R5R11.

Pick Navy Federal Credit Union if

You are looking for a feature-rich banking app with a generally positive user experience, are comfortable with occasional maintenance downtime, and value a credit union with a strong overall reputation .

Evidence note: Credit Union 1 Alaska has a smaller number of reviews, with a noticeable split between long-term positive experiences and recent negative feedback regarding app updates. Navy Federal Credit Union has a much larger volume of reviews, indicating widespread usage, with frequent maintenance being the most common complaint.

Frequently asked

Which app has more login issues?
Credit Union 1 Alaska (A) appears to have more frequent and critical login issues, with users reporting constant errors, Face ID failures, and the 'remember me' function not working, often preventing access to the app entirely R7R10R13R16. Navy Federal Credit Union (B) also has login problems, including freezing and issues with Apple Pay verification, but they seem less pervasive than A's .
Are there problems with making payments or transfers in these apps?
Credit Union 1 Alaska (A) users report significant issues with payments and transfers, including payments not processing, giving a false sense of security, and transfers failing or being stopped R1R4R6R10. Navy Federal Credit Union (B) users have reported problems making credit card payments due to errors and issues with transferring money from savings goals , but the issues appear less widespread than A's.
Which app experiences more downtime or maintenance?
Navy Federal Credit Union (B) is frequently criticized for constant and often unannounced maintenance periods, which can last for hours and occur at inconvenient times, making the app inaccessible . Credit Union 1 Alaska (A) reviews do not mention frequent maintenance, but rather issues like crashing and freezing after updates R9R33R39R41.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R14] Credit Union 1 Alaska 5/5 · US Love It: We just need to be able to lock our cards from the app
  2. [R15] Credit Union 1 Alaska 3/5 · US Recent update: The latest update is not real helpful. The font is so small and light colored making it difficult to read. Also, the load more button is too close to the bottom of the page and many times I’ve hit the last transaction on the page when intending to tap on the load more transactions button. Thus, I have to start all over again to continue loading more transactions. Just a frustrating
  3. [R17] Credit Union 1 Alaska 5/5 · US Cu1 alaska: Makes thing more convenient and easier
  4. [R18] Credit Union 1 Alaska 3/5 · US Newest Updates: I’m not a fan of some of the newest updates. Making the “Transfer” button and ledger severely oversized wasn’t a QOL thing. Biggest irritations for me are the smaller font used on your account ledger, and taking away the auto scrolling when moving down in the ledger list. You now have to push a “Load More Transactions” button to see more items, but after the additional items loa
  5. [R7] Credit Union 1 Alaska 1/5 · US Awful log in: What is going on with this new verify your human feature . I get it’s a safety thing. But it’s constantly reading error when I try to log in now. I am really getting sick of repeatedly trying to log in
  6. [R10] Credit Union 1 Alaska 2/5 · US Annoying: Never lets me log in even with the correct info. And when trying to rest password error codes are popping up. Just when I would try to transfer money from my own checking to saving error codes pop up and won’t let me . Always bugging out and super annoying
  7. [R11] Credit Union 1 Alaska 5/5 · US Breezy: Easy to use. Gives me the information I need to know. Member support service is reliable.
  8. [R13] Credit Union 1 Alaska 2/5 · US App is not convenient at times.: The app does not login automatically with my face and I have to keep putting in my password. Also it keeps having me check the box to remember this device. What’s the point of doing that when it’s not remembering. I have to keep changing the device name because you can’t reuse the previous device names.
  9. [R1] Credit Union 1 Alaska 1/5 · US Payment issues: On multiple occasions I have paid my car payment, go through the review and submit but the app will not actually take payment. Therefore giving you a false sense of security thinking you made your payment on time just to be surprised that the app never processed your payment making you late on payment.
  10. [R3] Credit Union 1 Alaska 3/5 · US New update ruined remote deposit: Won’t let me remote deposit from my phone. Keeps saying “full screen required”
  11. [R4] Credit Union 1 Alaska 1/5 · US Terrible: I’ve attempted the pay my loan via this app for the past 3 months. Called the bank and they informed me that it’s not working. I’m sick of this app.
  12. [R2] Credit Union 1 Alaska 5/5 · US CU1 has been a god send.: We have been with Cu1 now for I believe 6 or 7 years. They have helped us tremendously though out that time. And had been easy to work with.
  13. [R5] Credit Union 1 Alaska 5/5 · US Love this banks for: They have been with me through thick and thin
  14. [R26] Credit Union 1 Alaska 5/5 · US CU1: I love CU1! Great bank
  15. [R30] Credit Union 1 Alaska 5/5 · US Bank Convenient: App is a good tool
  16. [R12] Credit Union 1 Alaska 3/5 · US Terrible took money without notifying me.: I called them on this and they just said sorry with out even dealing with there mistake.
  17. [R47] Credit Union 1 Alaska 5/5 · US Great Service: The people are helpful and friendly. Fast service too! I love that they’re in Kotzebue!
  18. [R48] Credit Union 1 Alaska 5/5 · US Super convenient, with no hassle: Haven’t had a single issue that couldn’t be quickly resolved, easy to make mobile deposits and communication with reps are always pleasant. Thanks for being awesome!
  19. [R16] Credit Union 1 Alaska 2/5 · US Trouble with the latest update: As of February 2023, the latest update only recognizes Face ID on the new iPhone about 10% of the time.
  20. [R6] Credit Union 1 Alaska 3/5 · US Making transfers: While making a transfer online, half the time the calendar menu does not work. Also it will randomly pick a date which is a month or two in advance. Simple Coding can fix this
  21. [R9] Credit Union 1 Alaska 3/5 · US Please update: The app crashes, freezes, stops transfers ever since I updated to the new iOS.
  22. [R33] Credit Union 1 Alaska 2/5 · US Leave good enough alone: Stop messing with the app features. It breaks every other week and looks terrible.
  23. [R39] Credit Union 1 Alaska 1/5 · US bug fix needed: when trying to enter in the settings, it exits and reopens over and over again. it’s ridiculous
  24. [R41] Credit Union 1 Alaska 2/5 · US It keeps shutting down PLEASE FIX THE BIG: It wont let me login and it keeps happening it just keeps closing me out of the app- im coming back at a different time to write again that when i click to open it it j says "something went wrong..." and it wont even let me open the app at all. please please fix this bug

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store