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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

Credit Union 1 Alaska

65
User verdict / 100 High confidence Divided

The Credit Union 1 Alaska app is generally well-regarded for its convenience and ease of use, but recent updates have introduced significant bugs and usability issues, particularly with login, mobile deposits, and transaction viewing.

4.8★ lifetime (28,282) Free to download since 2012 by Credit Union 1 updated 1.1 mo ago recent negative 11% 120 reviews across 1 regions
Login Issues Interface & Navigation Performance & Stability Mobile Deposit Problems Payment & Transfer Reliability Customer Service
5★194
4★20
3★8
2★12
1★16
recent reviews across 1 regions, vs the 4.8★ lifetime average

The Credit Union 1 Alaska app receives high praise for making banking convenient and user-friendly, with many long-term members appreciating its reliability and customer service. However, recent updates have led to a noticeable decline in functionality, with users reporting frequent login problems, issues with mobile deposits, and frustrating changes to the interface and transaction viewing.

What users like

  • Convenient for mobile banking and managing accounts on the goR7R8R14R20
  • Easy to use and navigate for many usersR5R9R12R20
  • Customer service is highly praised by membersR1R2R5R11
  • Provides necessary account information effectivelyR5R53

What users complain about

  • Frequent login issues, including Face ID/Touch ID failures, incorrect password errors, and constant re-logging requirementsR38R40R51R79
  • Problems with mobile deposit functionality, including 'full screen required' errors and deposits not processingR13R202
  • Payments and transfers sometimes fail to process or result in errorsR3R36R51R121
  • Recent updates have negatively impacted the user interface, making fonts too small or too large, adding excessive white space, and changing transaction viewing to require manual 'load more' clicksR91R92R106R107
  • App crashes, freezes, or shuts down unexpectedlyR87R88R117R119
  • Slow performance and long loading times for transactions and balancesR30R107R110R198
  • Inaccurate or delayed transaction updates leading to potential overdraftsR98R171

Latest update · v4021.1.3

What the developer says changed (the verdict above weighs this against what reviewers report):

Our new experience provides easier access to the features you use most while on the go. This new version includes updates to the accounts, mobile deposit and navigation experience.

Recurring themes

Login Issues negative
Many users report significant problems logging into the app, including Face ID/Touch ID not working, constant requests for passwords, and error messages when trying to log in or reset passwords. This contradicts the developer's notes about an 'easier access' experience.R38R40R51R79
Mobile Deposit Problems negative
Several users, including those who previously relied on the feature, are experiencing issues with mobile check deposits, such as 'full screen required' errors or the function simply ceasing to work. This directly contradicts the developer's notes about updates to the mobile deposit experience.R13R202
Interface & Navigation negative
Recent updates have introduced frustrating changes to the app's interface, including font size issues (too small or too large), excessive white space, and a new 'Load More Transactions' button that requires multiple taps and manual scrolling, making transaction history difficult to view. This contradicts the developer's notes about an improved navigation experience.R91R92R106R107
Performance & Stability negative
Users report the app crashing, freezing, or shutting down unexpectedly, especially after recent updates or when navigating quickly. The app is also described as slow, with long loading times for balances and transactions.R30R87R88R107
Payment & Transfer Reliability negative
Some users have experienced critical issues with payments not processing correctly, leading to late fees, or transfers failing with error codes.R3R36R51R54
Customer Service positive
Despite app issues, many users consistently praise Credit Union 1's customer service, describing staff as helpful, friendly, and supportive, both in branches and over the phone.R1R2R5R23

Who it's for

This app is for existing Credit Union 1 members who value mobile banking convenience and strong customer service, and are willing to tolerate recent app stability and usability issues. It is not for users who require flawless login, reliable mobile deposits, or a highly optimized user interface for transaction viewing R3R13R40R51.

Evidence note: The recent reviews show a clear negative trajectory for the app's performance and usability, despite a high lifetime rating. Many positive reviews praise the credit union itself and the general concept of mobile banking, rather than specifically the current app's flawless execution. The developer's notes claim improvements to areas (mobile deposit, navigation, easier access) that are directly contradicted by recent negative user experiences.

Frequently asked

Are there issues with logging into the Credit Union 1 Alaska app?
Yes, many users report frequent login issues, including Face ID/Touch ID failing, the app not remembering login credentials, and error messages when trying to log in or reset passwords R38R40R51R86.
Does the app support mobile check deposits?
While the app is intended to support mobile check deposits, several recent reviews indicate that the remote deposit function is not working, with users encountering 'full screen required' errors or deposits failing to process R13R202.
Have recent updates improved the app's user interface?
No, recent updates have generally worsened the user interface for many, with complaints about font sizes being too large or too small, excessive white space, and a new requirement to manually tap 'Load More Transactions' multiple times to view transaction history, making navigation less efficient R91R92R106R107.
Is the Credit Union 1 Alaska app stable and fast?
Recent reviews suggest the app is experiencing stability and speed issues, with reports of crashes, freezes, unexpected shutdowns, and slow loading times for balances and transactions R30R87R88R107.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R7] 5/5 · US Cu1 alaska: Makes thing more convenient and easier
  2. [R8] 5/5 · US CU1 Rocks!: Been a member since back in the day. Mobile takes it to the next level. The App has always been fairly lightweight and it just works. This is the way. I appreciate you guys very much. Thank you!
  3. [R14] 5/5 · US Bank Convenient: App is a good tool
  4. [R20] 5/5 · US Awesome: Very easy to use
  5. [R5] 5/5 · US Breezy: Easy to use. Gives me the information I need to know. Member support service is reliable.
  6. [R9] 5/5 · US Easy to use: This app is so user friendly. I feel like everything is right in front of me and navigating is a breeze
  7. [R12] 5/5 · US Not complicated at all.: New customer to Credit Union1. I use the mobile app because I don’t live close enough to a branch. It’s easy to use and not complicated. Everything works as it should.
  8. [R1] 5/5 · US CU1 has been a god send.: We have been with Cu1 now for I believe 6 or 7 years. They have helped us tremendously though out that time. And had been easy to work with.
  9. [R2] 5/5 · US Love this banks for: They have been with me through thick and thin
  10. [R11] 5/5 · US CU1: I love CU1! Great bank
  11. [R53] 5/5 · US It’s great!: It’s great that I can see all my accounts in one place and the little bell in the corner tells me when I’m due and when statements are ready, but every time I pull curtesy pay transfers go out the window and are no longer available, but everything else is great!
  12. [R38] 5/5 · US Constantly logs me out: Constantly logs me out and doesn’t let me use Face ID. Very frustrating when I get logged out in a middle of a transfer, and it forces me to type in a username and password. It makes it less secure especially when I travel and have to punch in my password in public where other can see it…
  13. [R40] 1/5 · US Awful log in: What is going on with this new verify your human feature . I get it’s a safety thing. But it’s constantly reading error when I try to log in now. I am really getting sick of repeatedly trying to log in
  14. [R51] 2/5 · US Annoying: Never lets me log in even with the correct info. And when trying to rest password error codes are popping up. Just when I would try to transfer money from my own checking to saving error codes pop up and won’t let me . Always bugging out and super annoying
  15. [R79] 5/5 · US My on line account: I have all ways had good connection to my on line account , until this pst to weeks every time I put my pass word in I have to answer my questions and they are never right. I stood at the indie yesterday for at lest an hour selling with this and did all new questions still did it then did the finger print It worked for 2 times, even tho I had just used it it says it’s been a lo
  16. [R13] 3/5 · US New update ruined remote deposit: Won’t let me remote deposit from my phone. Keeps saying “full screen required”
  17. [R202] 2/5 · US Remote Check Depositing Quit Working: Used to be a good tool for tracking accounts and activity, especially doing remote deposits so you don’t have to go in to the branch. But, in the last month the remote deposit function quit working and nothing can fix it. This is a huge bummer and I’ve spent a lot of time trying to fix it...
  18. [R3] 1/5 · US Payment issues: On multiple occasions I have paid my car payment, go through the review and submit but the app will not actually take payment. Therefore giving you a false sense of security thinking you made your payment on time just to be surprised that the app never processed your payment making you late on payment.
  19. [R36] 1/5 · US Terrible: I’ve attempted the pay my loan via this app for the past 3 months. Called the bank and they informed me that it’s not working. I’m sick of this app.
  20. [R121] 1/5 · US Transfers: I can’t transfer in app or online. Tried everything.
  21. [R91] 1/5 · US Font is way too big and there way too much white space.: Please provide an option to revert to the previous font size. The font size is way too big and there is way too much white/dead space. You can’t see all your accounts or active balances anymore without scrolling up and down. Definitely NOT and improvement or helpful. Please allow the end user to select font sizing or revert to previous versi
  22. [R92] 4/5 · US January 2023 update- pros/cons: Pros: like that you don’t have to keep tapping to see more transactions. Previous versions barely had any transaction history- this is a nice improvement. Cons: REALLY dislike the new dashboard that puts account balances beneath account numbers instead of in a column to the right. Also text is much larger, so have to scroll down to see all account balances, instead
  23. [R106] 3/5 · US Recent update: The latest update is not real helpful. The font is so small and light colored making it difficult to read. Also, the load more button is too close to the bottom of the page and many times I’ve hit the last transaction on the page when intending to tap on the load more transactions button. Thus, I have to start all over again to continue loading more transactions. Just a frustrating
  24. [R107] 2/5 · US Latest Version is super slow: Come on guys. The app was great and worked well and you keep trying to make these “improvements”, now it’s really slow. It takes a long time to load transactions and sometimes doesn’t load them. And it only loads way less transactions at a time then it used too. Isn’t that why most people use the app? For the transactions?
  25. [R87] 3/5 · US Please update: The app crashes, freezes, stops transfers ever since I updated to the new iOS.
  26. [R88] 5/5 · US Crashes Easily: The app overall makes mobile banking a whole lot easier, it even has its own snapshot tool which I personally find very convenient. My only concern is how easily it crashes when I would click on another option too fast. Other than that I would say definitely 5 ⭐️.
  27. [R117] 1/5 · US bug fix needed: when trying to enter in the settings, it exits and reopens over and over again. it’s ridiculous
  28. [R119] 2/5 · US It keeps shutting down PLEASE FIX THE BIG: It wont let me login and it keeps happening it just keeps closing me out of the app- im coming back at a different time to write again that when i click to open it it j says "something went wrong..." and it wont even let me open the app at all. please please fix this bug
  29. [R30] 5/5 · US Review: Slow but okay I guess
  30. [R110] 2/5 · US App Updates are Not Great: I love CU1. You saved me after the Nuvision-pocalyse when they took over Denali. And I appreciate you trying to keep the app current and helpful. But y’all. The most recent changes are horrid. If I want to scroll through a month of past transactions, I have to “load more transactions” several times. The Transfer interface is upsetting and slow to respond. 5 stars for C
  31. [R198] 3/5 · US CU1 app: I’d have given 4 plus stars but in the app the pending field takes forever to load. Otherwise it’s a great application
  32. [R98] 3/5 · US Terrible took money without notifying me.: I called them on this and they just said sorry with out even dealing with there mistake.
  33. [R171] 1/5 · US Always late: Always late updating payments on members account. Most of the time you get charge for overdraft because you thought you still have the money but you don’t. I think they do it on purpose updating the amount very late, to get money for overdraft charges. Smh.
  34. [R54] 3/5 · US Making transfers: While making a transfer online, half the time the calendar menu does not work. Also it will randomly pick a date which is a month or two in advance. Simple Coding can fix this
  35. [R23] 5/5 · US Great Service: The people are helpful and friendly. Fast service too! I love that they’re in Kotzebue!
  36. [R86] 2/5 · US App is not convenient at times.: The app does not login automatically with my face and I have to keep putting in my password. Also it keeps having me check the box to remember this device. What’s the point of doing that when it’s not remembering. I have to keep changing the device name because you can’t reuse the previous device names.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store