Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Credit Union 1 Alaska vs American Airlines Credit Union

Credit Union 1 Alaska 4.8★ · Free to download 65
Winner American Airlines Credit Union
American Airlines Credit Union 4.7★ · Free to download 80

American Airlines Credit Union (AACU) app has a slight edge due to its consistent reliability and positive user experience, despite some feature gaps, while Credit Union 1 Alaska (CU1) struggles with recent updates causing significant usability issues.

Full reviews: Credit Union 1 Alaska · American Airlines Credit Union

Credit Union 1 Alaska's app has faced recent challenges with updates, leading to login issues, payment processing failures, and navigation difficulties, despite a history of strong customer service. American Airlines Credit Union's app, while lacking some modern features like Zelle, is generally praised for its ease of use, reliability, and consistent performance.

Head to head

Features tieR3R9R14R31
Credit Union 1 Alaska Users appreciate features like mobile deposits and transfers when they work, but recent updates have caused problems with remote deposit, transfers, and viewing transactions R3R9R31. Some users desire card locking functionality R14.
American Airlines Credit Union Key features like transfers, travel authorizations, and mobile check deposits are available and appreciated R73R107. However, a significant number of users express disappointment over the lack of Zelle for instant transfers R69R70R72R76.
Ease of Use edge: American Airlines Credit UnionR11R15R17R18
Credit Union 1 Alaska Many users initially found the app easy to use and navigate R11R17. However, recent updates have introduced issues like small, light fonts, oversized elements, difficulty loading transactions, and a frustrating 'load more' button R15R18.
American Airlines Credit Union The app is widely praised for being easy to use, navigate, and intuitive . Some users find it difficult to navigate or complicated .
Reliability edge: American Airlines Credit UnionR1R4R7R9
Credit Union 1 Alaska Many users report significant reliability issues, including payments not processing R1R4, login errors R7, Face ID failures R13R16, app crashes and freezing R9, and slow performance R31. The 'remember me' function often fails R13.
American Airlines Credit Union Users generally find the app reliable, with many stating they never have issues . Some users occasionally experience glitches with signing in or mobile deposits quitting before completion R61R99.
Price/Value tieR17R30R37R53
Credit Union 1 Alaska Both apps are free to download. Users value the convenience and functionality the app is supposed to provide for managing their finances R17R30R37R53.
American Airlines Credit Union Both apps are free to download. Users appreciate the convenience and efficiency the app offers for managing their banking needs .
Support edge: Credit Union 1 AlaskaR2R4R5R8
Credit Union 1 Alaska Credit Union 1 Alaska is highly praised for its excellent customer service and helpful staff at branches R2R5R8R11. However, some users report issues not being resolved by phone support R4.
American Airlines Credit Union Users generally praise the customer service of American Airlines Credit Union . One review suggests improvement is needed for phone calls to live agents .
Pick Credit Union 1 Alaska if

you prioritize excellent in-person and phone customer service from your credit union and are willing to tolerate current app instability and design flaws R2R5R8R11.

Pick American Airlines Credit Union if

you need a banking app that is consistently reliable, easy to navigate, and performs basic functions well, even if it lacks advanced features like Zelle .

Evidence note: Credit Union 1 Alaska's recent reviews are heavily skewed negative due to ongoing app issues, contrasting with its higher lifetime rating which likely reflects strong credit union service outside the app. American Airlines Credit Union's reviews are overwhelmingly positive for app functionality, despite a common complaint about missing Zelle.

Frequently asked

Does Credit Union 1 Alaska's app support Face ID login?
Yes, Credit Union 1 Alaska's app supports Face ID, but recent updates have caused it to be unreliable, with users reporting it only works about 10% of the time or requires constant re-entry of passwords R13R16.
Can I make credit card payments to outside banks using the American Airlines Credit Union app?
No, users report that the American Airlines Credit Union app does not allow direct credit card payments to outside banks, requiring a workaround of depositing money into their AACU account first R61.
Do either of these apps offer Zelle for instant transfers?
No, users of the American Airlines Credit Union app frequently complain about the absence of Zelle for instant transfers R69R70R72R76. The reviews for Credit Union 1 Alaska do not mention Zelle.
Are there issues with mobile check deposits in either app?
Credit Union 1 Alaska users have reported that recent updates have 'ruined remote deposit,' with the app saying 'full screen required' R3. American Airlines Credit Union users generally find mobile deposit convenient R73R107, though some occasionally experience the screen quitting before the transaction is completed R99.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Credit Union 1 Alaska 3/5 · US New update ruined remote deposit: Won’t let me remote deposit from my phone. Keeps saying “full screen required”
  2. [R9] Credit Union 1 Alaska 3/5 · US Please update: The app crashes, freezes, stops transfers ever since I updated to the new iOS.
  3. [R14] Credit Union 1 Alaska 5/5 · US Love It: We just need to be able to lock our cards from the app
  4. [R31] Credit Union 1 Alaska 2/5 · US App Updates are Not Great: I love CU1. You saved me after the Nuvision-pocalyse when they took over Denali. And I appreciate you trying to keep the app current and helpful. But y’all. The most recent changes are horrid. If I want to scroll through a month of past transactions, I have to “load more transactions” several times. The Transfer interface is upsetting and slow to respond. 5 stars for C
  5. [R11] Credit Union 1 Alaska 5/5 · US Breezy: Easy to use. Gives me the information I need to know. Member support service is reliable.
  6. [R15] Credit Union 1 Alaska 3/5 · US Recent update: The latest update is not real helpful. The font is so small and light colored making it difficult to read. Also, the load more button is too close to the bottom of the page and many times I’ve hit the last transaction on the page when intending to tap on the load more transactions button. Thus, I have to start all over again to continue loading more transactions. Just a frustrating
  7. [R17] Credit Union 1 Alaska 5/5 · US Cu1 alaska: Makes thing more convenient and easier
  8. [R18] Credit Union 1 Alaska 3/5 · US Newest Updates: I’m not a fan of some of the newest updates. Making the “Transfer” button and ledger severely oversized wasn’t a QOL thing. Biggest irritations for me are the smaller font used on your account ledger, and taking away the auto scrolling when moving down in the ledger list. You now have to push a “Load More Transactions” button to see more items, but after the additional items loa
  9. [R1] Credit Union 1 Alaska 1/5 · US Payment issues: On multiple occasions I have paid my car payment, go through the review and submit but the app will not actually take payment. Therefore giving you a false sense of security thinking you made your payment on time just to be surprised that the app never processed your payment making you late on payment.
  10. [R4] Credit Union 1 Alaska 1/5 · US Terrible: I’ve attempted the pay my loan via this app for the past 3 months. Called the bank and they informed me that it’s not working. I’m sick of this app.
  11. [R7] Credit Union 1 Alaska 1/5 · US Awful log in: What is going on with this new verify your human feature . I get it’s a safety thing. But it’s constantly reading error when I try to log in now. I am really getting sick of repeatedly trying to log in
  12. [R30] Credit Union 1 Alaska 5/5 · US Bank Convenient: App is a good tool
  13. [R37] Credit Union 1 Alaska 2/5 · US App CU1: Very useful I can turn on the app whenever I’m too tired to go in a branch
  14. [R53] Credit Union 1 Alaska 5/5 · US Thank You for streamlining life.: Love having my bank in my back pocket. Thank You for easy to understand information and always ready friendly customer service.
  15. [R2] Credit Union 1 Alaska 5/5 · US CU1 has been a god send.: We have been with Cu1 now for I believe 6 or 7 years. They have helped us tremendously though out that time. And had been easy to work with.
  16. [R5] Credit Union 1 Alaska 5/5 · US Love this banks for: They have been with me through thick and thin
  17. [R8] Credit Union 1 Alaska 5/5 · US I like this bank a lot: I love everyone and love going to my local branch on Kodiak, Alaska, and never have a single problem with the mobile app.
  18. [R13] Credit Union 1 Alaska 2/5 · US App is not convenient at times.: The app does not login automatically with my face and I have to keep putting in my password. Also it keeps having me check the box to remember this device. What’s the point of doing that when it’s not remembering. I have to keep changing the device name because you can’t reuse the previous device names.
  19. [R16] Credit Union 1 Alaska 2/5 · US Trouble with the latest update: As of February 2023, the latest update only recognizes Face ID on the new iPhone about 10% of the time.
  20. [R61] American Airlines Credit Union 1/5 · US Glitchy App: Sometimes it won’t even let me sign in. The app is out far less superior compared to other banking institutions. Also, why can’t I make Credit Card payments with an outside bank? It’s such a haste to deposit money into my account, wait and then make a payment.
  21. [R69] American Airlines Credit Union 3/5 · US Mehhhh: Wish there was Zelle
  22. [R70] American Airlines Credit Union 1/5 · US No Zelle: Still no Zelle in this day and age. Alerts don’t really work the way they should. Terrible app.
  23. [R72] American Airlines Credit Union 2/5 · US App Review: The basics are here, no doubt. But you have to have an instant transfer feature (zelle). The UI doesn’t feel smooth and it looks very dull.
  24. [R76] American Airlines Credit Union 2/5 · US App review: Not user friendly and No Zelle, No Deposit notifications for checking or savings . Outdated App.
  25. [R73] American Airlines Credit Union 5/5 · US Mobile deposit: I love it , thanks for introducing it to me and teaching me how it works !!!! Dora
  26. [R99] American Airlines Credit Union 4/5 · US Mobile Deposits: At times when I am depositing a check the screen quits before the transaction is completed. Accounts order: It would be helpful if the accounts could stay or be adjusted to a consistent order. When I log on, Flagship is sometimes at the top, sometimes at the bottom or in the middle. It would be nice to have the accounts I access most often at the top. Thank you.
  27. [R107] American Airlines Credit Union 5/5 · US Great app!!: This is a nice app!!! And convenient to make mobile deposits. Also convenient to login using the touch ID. I love this app!! Thank you so much for the convenience!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store