Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Neighbors FCU Mobile Banking vs Shell FCU Mobile

Neighbors FCU Mobile Banking 4.9★ · Free to download · ⚠ stale 55
Winner Shell FCU Mobile
Shell FCU Mobile 4.9★ · Free to download 75

Shell FCU Mobile is the better choice due to its more reliable performance, better customer service, and robust features, despite some issues with Zelle and occasional slowness, while Neighbors FCU Mobile Banking struggles with frequent downtime, glitches, and a problematic recent update.

Full reviews: Neighbors FCU Mobile Banking · Shell FCU Mobile

Shell FCU Mobile generally offers a more reliable and user-friendly banking experience with strong customer service, though some users report issues with Zelle and app speed. Neighbors FCU Mobile Banking, despite some positive feedback on ease of use, is plagued by frequent app outages, login problems, and a recent update that introduced significant usability issues.

Head to head

Reliability and Performance edge: Shell FCU MobileR9R34R46R52
Neighbors FCU Mobile Banking Users frequently report that Neighbors FCU Mobile Banking is often down, freezes, or won't load, making it unreliable for checking balances or performing transactions R9R34R46R52. Recent updates have introduced login loops, crashes, and issues with security code pages .
Shell FCU Mobile Shell FCU Mobile generally receives positive feedback for its reliability and consistent service . However, some users have experienced the app being unresponsive, slow to load pages, or having issues with transactions showing up instantly .
Features and Functionality edge: Neighbors FCU Mobile BankingR4R6R10R13
Neighbors FCU Mobile Banking Neighbors FCU Mobile Banking offers mobile deposit, which some users appreciate R17, but others report it stopped working after updates R4R6R18. The app lacks support for landscape mode on iPads R10R13 and some users desire more advanced features and better transaction details R48.
Shell FCU Mobile Shell FCU Mobile is praised for being easy to use for managing accounts and tracking payments . A significant point of contention for Shell FCU users is the Zelle feature, with many reporting it doesn't work, is difficult to use, or is unavailable, hindering transfers to other institutions R63R66R69R74.
Ease of Use and User Interface edge: Shell FCU MobileR5R8R10R13
Neighbors FCU Mobile Banking Some users find Neighbors FCU Mobile Banking easy to navigate and streamlined R5R8. However, a recent update introduced an "ugly UI" , made the format messy , and caused issues like fingerprint login failures and a lack of device orientation support R10R13.
Shell FCU Mobile Shell FCU Mobile is widely described as user-friendly, easy to navigate, and simple to understand, even for less tech-savvy individuals . Some users report general slowness when changing pages and issues with a 'verifying human' step .
Customer Service and Support edge: Shell FCU MobileR1R11R14R20
Neighbors FCU Mobile Banking Neighbors FCU receives mixed reviews for customer service. Some users praise the quality of service and helpful staff R11R14R20R29, while others report poor customer service, long hold times, and a lack of care R1.
Shell FCU Mobile Shell FCU consistently receives high praise for its excellent customer service, friendly staff, and willingness to assist members . Users appreciate getting a live person quickly when calling and the staff's proactive help .
Overall Value and Experience edge: Shell FCU MobileR3R7R11R29
Neighbors FCU Mobile Banking Neighbors FCU is seen as a good credit union by many long-term members who appreciate the overall banking experience R11R29. However, some users are dissatisfied with fees, unauthorized charges, and account closures R3R7.
Shell FCU Mobile Shell FCU is highly valued by its members, with many expressing long-term loyalty and appreciation for its support, rates, and overall positive impact on their financial lives .
Pick Neighbors FCU Mobile Banking if

You are an existing Neighbors FCU member who finds the app generally easy to use for basic banking and values the in-person customer service, despite its recent technical issues and occasional unreliability R5R8R11R14.

Pick Shell FCU Mobile if

You prioritize a generally reliable and user-friendly mobile banking experience with excellent customer service, even if there are occasional issues with app speed or Zelle functionality .

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. Reviews for Neighbors FCU Mobile Banking show a strong negative skew in recent feedback regarding app performance and updates, contrasting with its higher lifetime rating. Shell FCU Mobile also has some negative recent reviews, primarily concerning Zelle and app speed, but its overall customer service and reliability are highly praised.

Frequently asked

Does Neighbors FCU Mobile Banking support mobile check deposit?
Yes, Neighbors FCU Mobile Banking offers a mobile deposit feature, which some users find convenient, but several recent reviews indicate it has stopped working or is experiencing errors for some users after updates R4R6R17R18.
Are there issues with Zelle in the Shell FCU Mobile app?
Yes, many users of Shell FCU Mobile report significant issues with Zelle, including being unable to access it, add new contacts, or transfer money to external accounts, making it a frustrating experience for those who rely on it R63R66R69R74.
How reliable are the apps for checking account balances?
Neighbors FCU Mobile Banking is frequently reported as unreliable for checking balances due to the app being down or freezing R9R34R46R52, and some users note transactions showing up late, leading to inaccurate balances R48. Shell FCU Mobile is generally reliable for tracking payments and amounts , though some users report transactions taking 4-5 days to show up .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R9] Neighbors FCU Mobile Banking 3/5 · US Great app when it's not down: I've had this app for a couple years now and I can't count how many times I was unable to check my balance because the app was down.
  2. [R34] Neighbors FCU Mobile Banking 1/5 · US It has potential: A lot of glitches. The app either freezes or just won’t load.
  3. [R46] Neighbors FCU Mobile Banking 2/5 · US HORRIBLE: This app is horrible! It’s always down when you need it the most! Very frustrating makes me want to change banks because of the stupid app!
  4. [R52] Neighbors FCU Mobile Banking 1/5 · US Always down: I can’t always access the app when I want to. It’s always down. A
  5. [R4] Neighbors FCU Mobile Banking 1/5 · US Mobile deposit feature needs work: as above
  6. [R6] Neighbors FCU Mobile Banking 3/5 · US Deposit not working: I have deposited checks through the app before and it worked just fine. Now when I try to deposit a check I keep getting an error “your session has timed out”. I click deposit. I take a picture of the check, front and back. I enter in the amount of the check. I click submit and I get that error. I’m not pausing for any length of time to cause that error. Can you please fix th
  7. [R10] Neighbors FCU Mobile Banking 1/5 · US I quit using it on my IPads: The app no longer operates in landscape mode on either of my iPad Pros. I’ve uninstalled and reinstalled to no avail. Having to use it in portrait mode is not acceptable.
  8. [R13] Neighbors FCU Mobile Banking 2/5 · US Lacks support for device orientation: Since update in Jan of 2024 developers have removed and failed to correct support for device orientation. Pretty lame if you ask me (I am also a developer and would be removed from project for this). I have contacted several times about this, guess they just don’t care?
  9. [R5] Neighbors FCU Mobile Banking 5/5 · US Checking & Savings: Easy to maintain💯
  10. [R8] Neighbors FCU Mobile Banking 5/5 · US nice: streamlined and easy to use
  11. [R1] Neighbors FCU Mobile Banking 1/5 · US Bank support: Need to go back to good customer service and actually caring about the customers who use your service.
  12. [R11] Neighbors FCU Mobile Banking 5/5 · US Great banking solution for all ages!: So pleased with my many years at NFCU. Since I was a little girl growing up until now with my own grown up kids, I believe in the quality of customer service I have received time and time again. All kinds of ways to keep financially healthy are available to me here. I have taught my kids likewise and will continue to manage my wealth health here.
  13. [R14] Neighbors FCU Mobile Banking 5/5 · US Loving my Credit Union: Everything about Neighbors FCU is wonderful, the people and the service.
  14. [R20] Neighbors FCU Mobile Banking 5/5 · US Scam: Neighbors @ Prairieville location helped me save my money from scammers trying to get me to wire money to a fake bank and account. Thanks to the manager & her assistance for saving my account
  15. [R3] Neighbors FCU Mobile Banking 3/5 · US 3 day advances: OD charge
  16. [R7] Neighbors FCU Mobile Banking 1/5 · US Having a Bank Account: Not the first and won’t be the last Not the best and I know not the worst (( But the fact of the matter is having to have “any”“bank” hold my money/,(sometimes charge me to hold, use, withdraw, add, etc…)) is outrageous, diabolical, and just plain unethical 😤😤😤😤😤😤😤😤😤😤😤 just for certain people/ organizations to see a paper trail to prove eligibility! You asked 🤷🏽‍♀️ and th
  17. [R29] Neighbors FCU Mobile Banking 5/5 · US SO GLAD!!!!: I am SO GLAD we left Capital One, after 40 years, and found out what real customer service, and customer appreciation is like. We love dealing with everyone at Neighbors Federal Credit Union, and wholeheartedly recommend them to our family and friends!
  18. [R17] Neighbors FCU Mobile Banking 5/5 · US Mobile Deposit: I love the mobile deposit option!!!
  19. [R18] Neighbors FCU Mobile Banking 3/5 · US ASAP: Bring back checks deposit on the app
  20. [R63] Shell FCU Mobile 3/5 · US Needs Zelle: If it had Zelle or something so I can send money back forth to my other account would be great
  21. [R66] Shell FCU Mobile 3/5 · US Zelle: Love this App but not having Zelle and not being able to transfer between my account at other financial institutions is an inconvenience. I pay my rent through Zelle and I am unable to do this with ShellFCU
  22. [R69] Shell FCU Mobile 3/5 · US Fix your Zelle please: A very great app for banking but the Zelle system is terrible, I am unable to add new contacts, I keep getting sent in a loop and it is very frustrating when we are forced to use it through this app
  23. [R74] Shell FCU Mobile 1/5 · US Zelle: Haven’t been able to use the Zelle app through my bank for months, why is that?!
  24. [R48] Neighbors FCU Mobile Banking 2/5 · US Payments show up extremely late: Every time I paid for something, it would show up instantly. You know, since it’s an app where I can access my INSTANT BALANCE. Lately, it can be hours or a even days later that I paid for something shows up. It does not even show pending anymore like it used to. It completely does not let me know how much money I have accurately. I’ve had to be embarrassed with my

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store