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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

Neighbors FCU Mobile Banking

45
User verdict / 100 High confidence Divided

The Neighbors FCU Mobile Banking app is generally considered easy to use for basic banking tasks, but recent updates have introduced significant issues with login, mobile deposits, and overall stability, contradicting the app's previously high lifetime rating.

⚠ Not updated in 17 months, this app may be abandoned
4.9★ lifetime (13,786) Free to download since 2012 by Neighbors Federal Credit Union recent negative 42% 120 reviews across 1 regions
App Stability & Login Mobile Deposit Issues User Interface & Performance Basic Functionality Customer Service & Credit Union
5★82
4★5
3★10
2★15
1★55
recent reviews across 1 regions, vs the 4.9★ lifetime average

The Neighbors FCU Mobile Banking app offers convenient features like mobile deposit and account management, with many users appreciating its ease of use and the credit union's customer service. However, recent updates have led to widespread complaints about login failures, app crashes, and non-functional mobile deposit features, causing frustration among a significant portion of the user base.

What users like

  • Easy to use and navigate for basic bankingR3R9R10R25
  • Mobile deposit feature is valued when it worksR6R22R74R81
  • Good security notifications and fraud protectionR1R38
  • Positive sentiment towards Neighbors Federal Credit Union's in-person customer serviceR4R5R7R8

What users complain about

  • Frequent login issues and password reset loops after updatesR69R82R94R104
  • Mobile deposit feature is often broken or unavailableR12R33R61R72
  • App is frequently down or experiences system errorsR51R57R73R80
  • Lack of landscape mode support on tablets (iPad)R18R19
  • Slow performance and outdated user interfaceR27R40R63R66
  • Inaccurate or delayed transaction displayR28R35R77R79
  • Touch ID/fingerprint login is unreliable or requires frequent password re-entryR78R88R94R117
  • Some users report issues with card management features (block/unblock)R90

Latest update · v24.1.1

What the developer says changed (the verdict above weighs this against what reviewers report):

Digitally manage their card with new features all under one unified platform.

Recurring themes

App Stability & Login negative
Many recent reviews indicate that the app is frequently down, crashes, or gets stuck in login loops, making it unreliable for users to access their accounts. This contradicts the developer's notes about new features, as basic access is compromised.R51R57R69R73
Mobile Deposit Issues negative
A significant number of users report that the mobile check deposit feature, which was previously functional and appreciated, is now broken, missing, or takes an excessively long time (up to 5 days) for funds to become available.R12R33R61R72
User Interface & Performance negative
Users complain about the app's slow performance, outdated interface, and lack of essential features like landscape mode on iPads. Some feel recent updates have made the UI worse.R18R19R27R40
Basic Functionality mixed
While many find the app easy for basic tasks like checking balances and transfers, others report issues with transaction details not showing up, delayed updates, or unreliable fingerprint login.R2R20R27R35
Customer Service & Credit Union positive
Despite app issues, many reviewers express strong satisfaction with Neighbors Federal Credit Union itself, praising its customer service, fraud protection, and overall banking experience.R1R4R5R7

Who it's for

This app is for existing Neighbors Federal Credit Union members who need to perform basic banking tasks and are willing to tolerate frequent app instability and login issues R51R69. It may be suitable for those who primarily rely on the credit union's in-person services and use the app as a secondary, less critical tool .

Evidence note: The recent reviews skew heavily negative, particularly regarding app functionality post-update. This contrasts sharply with the high lifetime rating, suggesting a significant decline in app quality recently. The developer's notes for the last update are vague and do not address the specific issues reported by users, such as login problems or mobile deposit failures, which are prominent in recent feedback.

Frequently asked

Does the Neighbors FCU Mobile Banking app support mobile check deposits?
While the app previously supported mobile check deposits and some users still praise it, many recent reviews indicate the feature is currently broken, missing, or causes errors, especially after recent updates R12R33R102R129.
Are there frequent login problems with the app?
Yes, many users report frequent login issues, including being stuck in password reset loops, unrecognized credentials, and the app locking accounts, even when web login works fine R69R82R94R104.
Is the app reliable for checking balances and transactions?
The app is often praised for being easy to use for checking balances and transferring funds R2R25R75, but some users experience delays in transactions appearing, inaccurate balances, or the app being down entirely when they need to check R51R77R79R80.
Does the app support landscape mode on tablets?
No, recent updates have removed or failed to correct support for landscape mode on iPads, forcing users to use the app in portrait mode, which is a significant inconvenience for some R18R19.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] 5/5 · US nice: streamlined and easy to use
  2. [R9] 5/5 · US Great: User friendly
  3. [R10] 5/5 · US Online banking: Very easy to use
  4. [R25] 5/5 · US Easy Online Banking: I have banked with several banks and credit unions, but Neighbors has perfected the true definition of online banking. Navigation of the app is so nice and easy!
  5. [R6] 5/5 · US Mobile Deposit: I love the mobile deposit option!!!
  6. [R22] 5/5 · US Great service: Enjoy using mobil deposit . Saves me a trip. Big plus for me.
  7. [R74] 5/5 · US Check deposit is great: Great mobile deposit
  8. [R81] 5/5 · US My thanks: I love being able to deposit my check by just taking a picture of it as soon as I get it it’s great and I don’t have to wait until I get off and have to get a ride to the Bank thanks
  9. [R1] 5/5 · US Security: I like how I’m notified security wise with this institution.
  10. [R38] 5/5 · US Great App & Fraud Protection: I love the Neighbor’s App. It is easy to use, powerful and kept up to date! Two weeks ago the fraud detection system worked for me by detecting a fraudulent website that I was about to use that looked legit… IT WASN’T Great catch NFCU! Jay
  11. [R4] 5/5 · US Great banking solution for all ages!: So pleased with my many years at NFCU. Since I was a little girl growing up until now with my own grown up kids, I believe in the quality of customer service I have received time and time again. All kinds of ways to keep financially healthy are available to me here. I have taught my kids likewise and will continue to manage my wealth health here.
  12. [R5] 5/5 · US Loving my Credit Union: Everything about Neighbors FCU is wonderful, the people and the service.
  13. [R7] 5/5 · US Scam: Neighbors @ Prairieville location helped me save my money from scammers trying to get me to wire money to a fake bank and account. Thanks to the manager & her assistance for saving my account
  14. [R8] 1/5 · US Bank support: Need to go back to good customer service and actually caring about the customers who use your service.
  15. [R69] 3/5 · US New update = continuous password reset loop: The new update has me stuck in a continuous loop of validating my information and resetting my password.
  16. [R82] 1/5 · US Decent app except for...: recurring logon issue. Would give it 4 or 5 stars if I could use it at will, but it is very limited due to recurring problems with logging on. I can log on to the website with no problems, so what’s up with the app. Neighbors needs to decide whether or not an app is a good fit for them. In essence, fix it or can it.
  17. [R94] 1/5 · US Can’t login after update: The new update won’t recognize my password or fingerprint
  18. [R104] 1/5 · US Don't waste your time: The app works maybe once or twice before an error kicks in and won't allow you to log in. This error also counts as a failed log in attempt so it will eventually lock your account. Save yourself the trouble and just check your account online.
  19. [R12] 1/5 · US Mobile deposit feature needs work: as above
  20. [R33] 3/5 · US Deposit not working: I have deposited checks through the app before and it worked just fine. Now when I try to deposit a check I keep getting an error “your session has timed out”. I click deposit. I take a picture of the check, front and back. I enter in the amount of the check. I click submit and I get that error. I’m not pausing for any length of time to cause that error. Can you please fix th
  21. [R61] 5/5 · US Not letting me transfer from primary to a loan payment.: Not working
  22. [R72] 5/5 · US Checks don’t dep right have to keep doing it: 😭
  23. [R51] 3/5 · US Great app when it's not down: I've had this app for a couple years now and I can't count how many times I was unable to check my balance because the app was down.
  24. [R57] 1/5 · US It has potential: A lot of glitches. The app either freezes or just won’t load.
  25. [R73] 2/5 · US HORRIBLE: This app is horrible! It’s always down when you need it the most! Very frustrating makes me want to change banks because of the stupid app!
  26. [R80] 1/5 · US Always down: I can’t always access the app when I want to. It’s always down. A
  27. [R18] 1/5 · US I quit using it on my IPads: The app no longer operates in landscape mode on either of my iPad Pros. I’ve uninstalled and reinstalled to no avail. Having to use it in portrait mode is not acceptable.
  28. [R19] 2/5 · US Lacks support for device orientation: Since update in Jan of 2024 developers have removed and failed to correct support for device orientation. Pretty lame if you ask me (I am also a developer and would be removed from project for this). I have contacted several times about this, guess they just don’t care?
  29. [R27] 5/5 · US Buggy but good: App moves kind slow and sometimes things don’t load. But it works and I can do most of banking on it, without having to go to bank.
  30. [R40] 1/5 · US Needs help: Systems are way outdated. So basic. Difficult to do simple things
  31. [R63] 1/5 · US crappy format: The format before was perfectly fine and then they changed everything and messed it up.
  32. [R66] 1/5 · US New Update is Terrible: The new update that made it impossible to view your finances for three days, is the most horrendous thing I’ve seen on any mobile financial app. They now have an ad at the top of the accounts screen about refinancing. The area where you can see past and pending charges and deposits is messy and hard to read. There was no issue with the previous format and I’m heavily disapp
  33. [R28] 1/5 · US Upgrade: An upgrade of the app is definitely needed. we should be able to where the transaction came from we also should get notification as soon as the transaction has gone through not get it later. I hope whoever is over the app sees this and upgrade this app!!!!
  34. [R35] 2/5 · US Recent Transactions not Available: The mobile app doesn’t provide enough information. Will probably start using the paper statements again.
  35. [R77] 2/5 · US Payments show up extremely late: Every time I paid for something, it would show up instantly. You know, since it’s an app where I can access my INSTANT BALANCE. Lately, it can be hours or a even days later that I paid for something shows up. It does not even show pending anymore like it used to. It completely does not let me know how much money I have accurately. I’ve had to be embarrassed with my
  36. [R79] 4/5 · US Show all transactions: It will not show my transactions in all my accounts. It says no recent transactions when I know there are some.
  37. [R78] 2/5 · US Doesn’t Work Properly: Fingerprint is not working you have to constantly enter your password. Please fix this ASAP
  38. [R88] 2/5 · US Touch ID is useless: What’s the point of adding that feature if I have to enter my password every time to enable it again? Please update
  39. [R117] 1/5 · US Needs Work: Every time I use mobile deposit it takes up to 5 days for my money to be available. I have to drive to an atm and deposit it through there if I need the money. It seems like an useless feature. Also a finger print log-in would make it easier to log in after being logged out
  40. [R90] 1/5 · US What happened?: I use to like this app but now I am unable to block/unblock my card. I keep getting an error message to contact the financial institution. Such an inconvenience.
  41. [R2] 5/5 · US Checking & Savings: Easy to maintain💯
  42. [R20] 5/5 · US 5 day hold?: why a five day hold?
  43. [R102] 3/5 · US ASAP: Bring back checks deposit on the app
  44. [R129] 1/5 · US Mobile deposit no longer works: Since the last update I can no longer use mobile deposit on my 3gs. No matter how many times I retake picture of check it says an error. Before this update it worked fine and pictures looked better after I snapped them, like there was some post processing. Now it looks worse after I snap. Please fix ASAP, your hours make it virtually impossible for me to get to
  45. [R75] 5/5 · US Neighbors App: Love this app! This app is Awesome for checking account balances and transferring money when you desperately need to!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store