Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Xoom vs Ria Money Transfer

Xoom 4.8★ · Free to download 65
Winner Ria Money Transfer
Ria Money Transfer 4.8★ · Free to download 70

While both apps face recent complaints about service and fees, Ria Money Transfer has a slight edge due to fewer severe issues with account closures and a generally more positive sentiment regarding ease of use and reliability.

Full reviews: Xoom · Ria Money Transfer

Xoom and Ria Money Transfer both offer money transfer services, with users appreciating their convenience and speed. However, recent reviews for both highlight issues with increasing fees, transfer delays, and frustrating customer service, making the choice difficult for new users.

Head to head

Features and Functionality tieR2R5R6R9
Xoom Xoom users generally find the app easy to use for sending money and appreciate its speed, though some report issues with logging in, editing recipients, and printing past activity R2R5R6R9. There are also complaints about constant re-verification and spam notifications R19.
Ria Money Transfer Ria Money Transfer is praised for being easy and quick to use, with some users highlighting the convenience of Apple Pay . However, some users experience slow performance and issues with the app not working in certain regions or having problems with account setup .
Ease of Use edge: Ria Money TransferR2R5R6R19
Xoom Many Xoom users find it convenient and easy to send money R2R5. However, some report a confusing process, login problems, and difficulties with re-verification R6R19.
Ria Money Transfer Ria Money Transfer is frequently described as easy and quick to use . Some users, however, mention slow performance and issues with the app's interface, like pop-ups .
Reliability and Speed tieR1R5R7R8
Xoom Xoom has a mixed record on reliability and speed. While many long-time users praise its speed and reliability R5R8, a significant number of recent reviews report delayed or cancelled transactions, and accounts being closed without clear reasons R1R7.
Ria Money Transfer Ria Money Transfer is often lauded for being fast and secure . However, a notable number of users complain about significant delays in deposits and pickups, and transfers being cancelled or held for extended periods .
Price and Value tieR3R12R15R25
Xoom Many Xoom users have noticed that the service has become more expensive, citing high remittance fees and lower exchange rates R3R12R15R25. Some long-term users have switched to alternatives due to these increased costs .
Ria Money Transfer Ria Money Transfer users also express concerns about exchange rates, with some noting that it pays less per dollar compared to other services R66. There are also complaints about transfer fees not being waived as advertised .
Customer Support and Account Issues tieR4R7R10R13
Xoom Xoom receives widespread criticism for its customer service, with users reporting rude, unhelpful, and dishonest representatives, long wait times, and accounts being closed without explanation R4R7R10R13. Many users feel their issues are not resolved and are frustrated by constant re-verification demands R19.
Ria Money Transfer Ria Money Transfer also faces significant criticism for its customer service, with users reporting difficulties reaching real humans, unhelpful responses, and long waits for refunds . Many users also experience account closures or blocks due to 'security' reasons without clear explanations .
Pick Xoom if

You are a long-time Xoom user who has not experienced recent issues, as many loyal customers still find it reliable and fast R8.

Pick Ria Money Transfer if

You prioritize ease of use and quick transfers, and are comfortable with the possibility of occasional delays or security checks, as Ria is often praised for its simplicity and speed .

Evidence note: Both apps have a significant number of recent negative reviews, particularly concerning customer service, transfer delays, and account issues, which contrasts with their high lifetime ratings. The free-to-download model means both attract a wide user base, and negative experiences are often amplified by frustration over money transfers.

Frequently asked

Are Xoom and Ria Money Transfer reliable for sending money?
Both Xoom and Ria Money Transfer have a mixed record on reliability; while many users praise their services as fast and secure R5R8, a significant number of recent reviews for both apps report issues with delayed or cancelled transfers and unexplained account closures R1R7.
Which app has better customer service, Xoom or Ria?
Neither Xoom nor Ria Money Transfer stands out for excellent customer service; both receive widespread criticism for unhelpful representatives, long wait times, and issues not being resolved R4R10R29R45.
Are Xoom and Ria Money Transfer expensive?
Both Xoom and Ria Money Transfer have faced user complaints about increasing costs, with Xoom users noting higher remittance fees and lower exchange rates R3R15R35 and Ria users also mentioning that it pays less per dollar compared to competitors R66.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Xoom 5/5 · US Great and very convenient: Alex love el campo
  2. [R5] Xoom 5/5 · US Great service: I love it. A great service you can rely on.
  3. [R6] Xoom 3/5 · US Confusing: I went through the process to send money but I don’t know if it went through
  4. [R9] Xoom 3/5 · US Accounts activity: Unable to print past account activity from app nor from link .
  5. [R19] Xoom 1/5 · US Terrible: Constant reverification is intolerable. Why give all my info so many times? What’s the point of pairing with PayPal? When you cancel all my transactions? Useless.
  6. [R1] Xoom 1/5 · US Does not work properly: I been trying to send money and there is always issues with the operation!
  7. [R7] Xoom 1/5 · US Worst service ever: I used Xoom for many years it was a good service but now past three transactions they hold and make it delay I called customer care they always lying and rude after one customer support said problem for their partner but I contacted the partner abroad they said we didn't received anything pure lie Xoom is Sucks now
  8. [R8] Xoom 5/5 · US El mejor: Tengo años usando Xoom y nunca eh tenido quejas doy fe de un excelente servicio aumento si por lo que está pasando actualmente pero aún así lo necesito muy cómodo muy rápido gracias por hacer la vida más fácil para mí y así seguir ayudando a mi seres queridos allá en mi México gracias son los mejores
  9. [R3] Xoom 3/5 · US Got expensive: Works perfect, but got expensive this year
  10. [R12] Xoom 3/5 · US Paga menos que otros: Paga barato el dólar
  11. [R15] Xoom 3/5 · US High remittance fee: It’s getting more expensive to send money through Xoom. I am currently searching for a cheaper and reliable alternative.
  12. [R25] Xoom 1/5 · US Alta comisión: Muy alta la comisión
  13. [R4] Xoom 1/5 · US Terrible app & customer service: I was initially very excited about this app after struggling for some months to find a good streamlined but fairly full featured alternative to Wise that appeared in most cases to be cheaper (or even free) than most transfer apps. I’m an international research veterinary medical doctor and artist, I am a dual citizen so split my time between the EU & the US & trave
  14. [R10] Xoom 1/5 · US Hilarious how customer support team responded: So basically, my transaction got stuck for some sort of verification and when I call customer care, she says we cannot make your transaction because we could not verify your information and I said what’s the reason what’s not there she says we cannot share those information so I said, that means I cannot make my transaction?? And she said yes, so I sa
  15. [R13] Xoom 1/5 · US Top worst service award: If there is a worst service award you will win the gold medal.
  16. [R29] Xoom 1/5 · US Slowest customer service in my life: I’ve moved on to a diff app. These guys have the worse customer service emails in my life, its already been 3 weeks and they cant even comprehend basic email messages to help me. And they dont reply to your email reply, they keep telling you to email them again which opens up a new case and then dont even solve your issue and then if you reply to that email cl
  17. [R45] Xoom 1/5 · US Avoid Xoom if you value your time and money: Horrible customer service. Expect long hold times, constant transfers, and little to no help when issues come up. The worst part is they can place holds on transactions, cancel transfers, or even close your account with little explanation, leaving you stuck waiting for answers. Since PayPal took over, the service seems to have gone downhill. I switched
  18. [R35] Xoom 1/5 · US ?: Cobran mucho y pagan poco
  19. [R66] Ria Money Transfer 3/5 · US Paga menos: Tengo años usando la aplicación, pero últimamente me he dado cuenta está catalogada como la que menos paga por cada dólar, según fuentes oficiales del Gobierno de México.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store