Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Lyft vs Amazon Flex

Lyft 4.9★ · Free to download 70
Winner Lyft
Amazon Flex 4.7★ · Free + IAP 45

Lyft is the better choice for on-demand personal transportation, offering generally reliable service despite some recent inconsistencies, while Amazon Flex is for individuals seeking flexible delivery work, though it faces significant challenges with pay and app functionality.

Full reviews: Lyft · Amazon Flex

Lyft, a ride-sharing service, generally provides good experiences with courteous drivers and clean vehicles, though it struggles with accurate wait times, price discrepancies, and customer support. Amazon Flex, a delivery service for independent contractors, offers flexible work but is criticized for low pay, poor navigation, and difficulty securing blocks.

Head to head

Features & Functionality (App) edge: LyftR3R7R12R13
Lyft Lyft's app is generally functional, with users appreciating its algorithm for matching good drivers . However, recent reviews highlight issues like inaccurate estimated wait times R3R7R15R24, price changes within minutes R12R18, and occasional glitches with pickup locations . Some users also report the app failing to find rides or not notifying them when it stops searching R7R13.
Amazon Flex Amazon Flex's app is praised for being easy to use for scheduling and managing deliveries . However, it has significant issues with navigation, frequently giving incorrect directions, suggesting illegal U-turns, or being slow to update . Users also report problems with blocks disappearing, the app not loading information, or requiring constant manual refreshing .
Driver/Service Quality edge: LyftR2R5R8R9
Lyft Many Lyft users report excellent experiences with courteous, friendly, and safe drivers R2R5R8. Drivers are often noted for clean vehicles R2 and good timing . However, some users have encountered drivers with nasty attitudes R9, who don't speak English , or who take them to the wrong destination R12. There are also complaints about XL cars not being large enough for groups and drivers canceling rides R19.
Amazon Flex Amazon Flex drivers appreciate the flexibility of the work . However, the reviews are from the perspective of the drivers themselves, not customers receiving deliveries. Drivers frequently complain about being overused and undervalued, with rates not covering gas, maintenance, and wear and tear on their vehicles R67R78R82R93. They also express frustration with routes that are too long, spread out, or don't prioritize business closure times .
Reliability & Support tieR3R4R11R13
Lyft Lyft's reliability is a mixed bag; while some find it fast and opportune R11, many recent reviews cite significant issues. These include drivers canceling rides R19, rides not being found R13, and estimated arrival times being highly inaccurate R3R15R24. Customer support is a major point of contention, with users reporting difficulty reaching a live person R28, unprofessionalism, and unhelpful responses to issues like being charged for canceled rides R4R13R19.
Amazon Flex Amazon Flex drivers face reliability issues primarily with securing blocks due to over-saturation of drivers and alleged bot usage . The app itself has glitches that cause packages to disappear or prevent users from completing setup . Driver support is consistently criticized as unhelpful, unresponsive, or even hanging up on drivers . Issues like incorrect payments or pending payments are also reported .
Price & Value edge: LyftR6R12R15R18
Lyft Lyft is often perceived as cheaper than competitors like Uber R12R15. However, users frequently report price discrepancies, with quoted prices increasing by the end of the ride or changing rapidly within the app R12R18. There are also complaints about being charged twice or for canceled rides R6R19.
Amazon Flex Amazon Flex drivers consistently feel that the pay is too low for the work involved, especially considering gas, vehicle maintenance, and mileage R67R78R82. While some appreciate the opportunity for extra cash , many believe the rates don't offer a real profit R67. Issues with payment processing, such as pending payments or not getting paid for blocks, also arise .
Pick Lyft if

Pick Lyft if you need on-demand personal transportation and value generally good driver quality and vehicle cleanliness, are comfortable with occasional app inconsistencies, and want a potentially cheaper option than alternatives R2R15.

Pick Amazon Flex if

Pick Amazon Flex if you are an independent contractor looking for a flexible side gig to earn extra income, are willing to contend with low pay rates relative to expenses, and can tolerate app navigation issues and difficulties securing work blocks .

Evidence note: Lyft's reviews are from customers, while Amazon Flex's reviews are from drivers, leading to a different perspective on 'service quality' and 'price/value'. Lyft's negative reviews often focus on service failures and app glitches, while Amazon Flex's negative reviews are primarily about driver compensation, app navigation for delivery, and the difficulty of getting work.

Frequently asked

How reliable is Lyft's estimated arrival time?
Lyft's estimated arrival times are frequently inaccurate, with users reporting that drivers can take significantly longer than initially stated, sometimes doubling the wait time or even canceling the ride after a long wait R3R7R15R24.
Does Amazon Flex pay enough for drivers?
Many Amazon Flex drivers feel the pay is insufficient, especially when factoring in the cost of gas, vehicle maintenance, and wear and tear, often stating that the rates don't allow for much profit R67R78R82R93.
Is it easy to get customer support for Lyft?
Lyft's customer support is a common point of frustration, with users reporting difficulty reaching a live person, slow response times, and unhelpful or unprofessional interactions when trying to resolve issues like charges for canceled rides or driver misconduct R4R13R19R28.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Lyft 3/5 · US The App has gotten terrible!!: I order Lyfts 3-4 times a week and have noticed it getting worse lately. When ordering it will say the driver is 10 minutes away, and after paying the drivers are closer to 25 minutes away. I just ordered one tonight at the airport at 9:48pm and the driver was 15 minutes away, so I should have been picked up about 10:03pm. Instead, I finally got picked up at 10:20
  2. [R7] Lyft 1/5 · US Never tells you when they stop looking for your ride: It’ll tell you you’ll get your ride in 3 minutes, then that “it’s taking longer than expected”, then you open the app a few minutes later to find out that it hasn’t even been looking for the past 10 minutes you thought it was still searching.
  3. [R12] Lyft 3/5 · US Long time user: I’ve been using Lyft for years now and have lots of trips racked up. But lately it’s been a little weird with them. Last trip I took it took me to the wrong destination so I had to rebook and set up a new ride. Today I was going to book and then checked uber rates. The rates stayed the same on Uber but when I checked Lyft again the rate went up within 1-2 min. Very strange how it’s
  4. [R13] Lyft 1/5 · US app should be shut down immediately: when i requested a ride they took 20 minutes to try and find one just to tell me there were no drivers around. then i try to get my money and they still haven’t sent it back as im writing this. support is very unprofessional and takes very long to type back. this app is a cancer and i pray to god it gets shut down one day. i wish i could give 0 stars.
  5. [R2] Lyft 5/5 · US Sweet ride: Courteous, friendly safe driving clean vehicle and great looking SUV 👍🏽
  6. [R5] Lyft 5/5 · US Absolutely great: Helped me get my My groceries to and from the car !! I would recommend him to anyone
  7. [R8] Lyft 5/5 · US Excellent: …vehicle and driver. Great experience.
  8. [R9] Lyft 3/5 · US Improvement: Could definitely need some improvement with some drivers nasty attitude an not proper need to do interviews in person
  9. [R4] Lyft 1/5 · US Lyft Ok with Driver Abuse: I was almost assaulted by a driver and Lyft did nothing to resolve the issue. They care about money and money alone. A disgusting company.
  10. [R11] Lyft 5/5 · US Excelente: Muy rápidos y oportunos
  11. [R6] Lyft 3/5 · US Temporary hold: I didn’t get my temporary hold back when I scheduled a ride . Charged twice ! Once when I scheduled and charge again when ride arrived
  12. [R15] Lyft 3/5 · US Hit or miss: Lyft seems to be consistently cheaper than Uber for me (though not for everyone), but the experience is hit or miss. The initial estimated time to get a driver is not always accurate and even when it says a few more seconds, it could actually be several more minutes (or even a cancellation of the ride). Not great when you’re in a hurry.
  13. [R18] Lyft 3/5 · US Needs improvement: Other than the fact that the prices change every time you open the app, there should be an option to cancel a ride with a person when we wait over 10 minutes for them to move one inch . We could find someone who is closest by then. If we cancel we get charged a fee or have to pay more for a ride after waiting for so long . That shouldn’t be the case , there should be more optio
  14. [R24] Lyft 3/5 · GB Inaccurate wait times: Frustrating to close the Waymo app and choose Lyft which looks quicker to arrive but then actually takes longer. Why say 2 mins away if it’s actually 11 mins?
  15. [R67] Amazon Flex 1/5 · US They overuse the drivers.: Honestly, I don't feel valued or appreciated; I feel like Amazon Flex exploits and takes advantage of independent contractors, us, the Flex drivers. The rates for these blocks don't benefit us at all; we aren't making any profit. Everything has gone up in price, gas, vehicle maintenance, more miles driven, and more wear and tear on the car. Plus, our safety hangs by a thre
  16. [R78] Amazon Flex 3/5 · US Need more money: Gas has gone up but not the rates
  17. [R82] Amazon Flex 2/5 · US 4 year driver: I’ve been with Amazon Flex in Oklahoma City Atmos since the beginning and I think it’s bad Buisness now because they only give 10 and $11 shifts in the daytime all of the 60 and $80 $100 shifts are three and 4 o’clock in the morning. I understand they gave customers the option to get their stuff delivered that late in the morning, but it’s just messed up how it took away from the da
  18. [R93] Amazon Flex 3/5 · US El pago por millas: demasiadas millas y pago muy reducido
  19. [R19] Lyft 1/5 · US Theft.: I paid 15.15 for a ride I needed to go to a birthday party and Lyft not a drive canceled my ride (idk if it’s because they didn’t want me to get the ride for less) but it still charged my card and now I need to pay another 20 on top of what I paid for the other ride. That was cancelled. I spoke to support and they were useless. Definitely will NEVER USE LYFT AGAIN.
  20. [R28] Lyft 1/5 · US No way to talk to anyone: It’s really frustrating that you can’t get a live person. I don’t have the app anymore, don’t want to redownload it, and now got 2 emails re rides I didn’t take. Don’t understand why this multi million dollar company can’t provide an actual customer service number, it has to be through a submitted request on the site. Don’t even have an email to reach out to.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store