Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Sortly vs Boxes

Sortly 4.7★ · Free to download 40
Winner Boxes
Boxes 4.8★ · Free + IAP 90

Boxes is the better choice for personal and small business inventory management due to its more reasonable pricing model, excellent customer support, and focus on user-friendly features for organizing items and boxes, while Sortly faces significant backlash over sudden, extreme price hikes and customer service issues.

Full reviews: Sortly · Boxes

Boxes offers a highly-rated, user-friendly experience for organizing personal and small business inventory with a fair lifetime pricing option and responsive developer support. Sortly, while praised for its features, has alienated many long-term users with drastic, unannounced price increases and reports of poor customer service.

Head to head

Features and Ease of Use tieR1R2R3R8
Sortly Sortly is widely praised for being easy to learn and use, with many users finding it excellent for organizing various inventories, from personal collections to business stock R2R8. Its QR code feature is particularly popular for sorting shelves and tracking items R8. However, some users report bugs like data loss, freezing, and issues with photo orientation or camera zoom after updates R1R3R40R42. There are also requests for features like dark mode, better search functionality, and the ability to upload files to items .
Boxes Boxes is consistently lauded for its intuitive design, ease of use, and effectiveness in tracking items within boxes and spaces . Users appreciate the photo feature for remembering contents and the QR code generation for labels . Some minor suggestions include adding dimensions/weights, barcode scanning for faster item entry, and more manifest printing options . A few users experienced issues with a redesign, label printing, or inability to add photos from the camera roll R69.
Reliability and Performance edge: BoxesR1R6R40R42
Sortly Sortly users report significant reliability issues, including data not saving or being lost, the app freezing, and random quantity jumps in inventory R1R6. Some updates have introduced bugs that made features like scanning or camera zoom unusable R40R42. There are also instances of the app reverting to the free version despite a paid subscription .
Boxes Boxes is generally considered reliable, with users praising its consistent performance for organizing and tracking items . A few users encountered issues with data loss when converting an anonymous account or problems with label printing R69R73. One user reported being unable to create an account .
Price and Value edge: BoxesR5R7R10R12
Sortly Sortly faces overwhelming negative feedback regarding its pricing model and value. Many users, including long-term customers, report sudden and drastic price hikes, often 300-400% or more, with little notice R5R7R10R13. The free tier is limited to 100 items, after which users are forced into expensive annual subscriptions, often starting around $450-$500/year, which is deemed outrageous for home or small business use R12R15R18. Many feel it's a 'bait and switch' or 'scam' R10R22.
Boxes Boxes is praised for its fair and reasonable pricing, particularly the option for a one-time lifetime payment for unlimited features . The free version is limited to 10 boxes/spaces/images, which some users find restrictive but understandable . Users generally feel the app is worth the cost, especially for the value it provides in organizing moves and storage .
Customer Support edge: BoxesR7R13R22R28
Sortly Sortly's customer support receives mixed to negative reviews. While some users report prompt and helpful responses R41, many others complain about a lack of response to emails, inability to contact support, and unauthorized charges or difficulty canceling subscriptions R7R13R22R28.
Boxes Boxes is highly praised for its responsive and helpful developer and customer service . Users frequently mention the developer (Nick) being quick to respond to questions, incorporate feedback, and address issues .
Pick Sortly if

You are a large business with a substantial budget for inventory management and prioritize a wide range of features, assuming you can negotiate a stable pricing plan R8.

Pick Boxes if

You need an intuitive, reliable, and affordable app for personal or small business inventory, especially for organizing items within boxes and spaces, and value excellent customer support and a one-time payment option .

Evidence note: Sortly's lifetime rating is high, but many recent reviews are overwhelmingly negative due to price hikes, indicating a significant decline in user satisfaction over time. Boxes has a smaller number of reviews, but they are consistently positive.

Frequently asked

What are the pricing models for Sortly and Boxes?
Sortly offers a free tier limited to 100 items, after which paid annual subscriptions can range from approximately $450-$500/year for basic plans to over $1,000-$9,000/year for advanced or enterprise plans, with many users reporting sudden, significant price increases R12R15R18R19. Boxes offers a free version limited to 10 boxes/spaces/images, and a paid option, including a popular one-time lifetime payment for unlimited features, which users find to be an extreme value .
Are there any known issues with data or stability for either app?
Sortly users have reported issues with data not saving or being lost, the app freezing, and random quantity jumps R1R6. Boxes is generally stable, but some users experienced data loss when converting anonymous accounts or issues with label printing R69R73.
How do the apps handle customer support?
Sortly's customer support is inconsistent, with some users receiving prompt help R41 while many others report unresponsiveness to emails, difficulty contacting support, and issues with unauthorized charges R7R28R49. Boxes is highly praised for its responsive developer and excellent customer service, with users frequently noting quick responses and willingness to incorporate feedback .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Sortly 1/5 · US Buggy: I’m sorry I got on it. These are the biggest issues: It either doesn’t save or looses data. It freezes the entire iPad. Add a note, then a price before saving. I dare you. The camera assumes you’re using iPhone.
  2. [R2] Sortly 5/5 · US My sortly: I was very new to inventory and sorting boxes, sortly made it easy to learn use the sortly app. 1750 units inventoried
  3. [R3] Sortly 3/5 · US Orientation on pictures: The orientation of pictures is not quite good always need to select on multiples shots. 3 of 5
  4. [R8] Sortly 5/5 · US Absolute best system for organization and inventory: I have gone through pretty much every single app and service out there and sortly has always done everything that I needed to in terms of organizing things I have for sale to personal collections to household inventory. I love their QR feature. It works excellent. I use it to sort all my shelves. I want to say a big thank you to the developer fo
  5. [R6] Sortly 3/5 · US Random quantity jumps: This app has been pretty cool so far, but there need to be some adjustments that are implemented. There are times where I’m subtracting quantity from line items and it would double, triple, or quadruple the line items I selected to update. They should also consider showing the most recent update that’s been made on a particular line item just in case these random jumps occur
  6. [R40] Sortly 1/5 · US Good Till Last Update: Unfortunately last update made it almost unusable for tracking our kegs. If problems are not addressed we will have to develop our app to track our assets
  7. [R42] Sortly 3/5 · GB Great way to catalogue vinyl records: This was a five star review until the last update when the camera will not zoom in on items being catalogued correctly , I have used this for years and had no issues , this was in my opinion the only way to view my collection properly , put the camera back the way it used to be and this would be a 10 star review !
  8. [R5] Sortly 5/5 · US Not Recommend: For something to track inventory and nothing else, paying for subscription that jumps to over $1,000 is crazy. I’d rather redo my whole inventory (almost 2,000 items) than signup for their service again after using this app for almost two years!
  9. [R7] Sortly 1/5 · US This has to stop: $450 for a yearly advanced plan? That's nuts. $45 isn't ideal for a basic plan. By the way, I got emails every day from Sortly until I yelled at them and they deleted my account
  10. [R10] Sortly 1/5 · US Bait and switch: Despite a tremendous investment of time to get this software dialed in for my needs, I was satisfied with the overall capabilities. Three years into the subscription they sent an email notification that the annual rate would increase by over 300% in 30 days (from $468 to $1428). Needless to say the subscription has been cancelled and I am looking for another solution.
  11. [R12] Sortly 3/5 · US Would be better if there’s a paid plan for home users: Very nice app for organizing. I really hope there is a plan for home users because $499 a year is just outrageously expensive.
  12. [R13] Sortly 1/5 · US Unethical Price Hike After Years of Loyalty. Overnight, Sortly More Than Doubled My Subscription $: I’ve been a Sortly customer for 5, 6 years, paying $1,180 a year for their Ultra plan. Last year, without my permission, they increased my payment and moved me to a higher rate. After multiple emails, they admitted the mistake, apologized, and moved me back. Now, I’ve received a 30-day notice that m
  13. [R22] Sortly 1/5 · US Bait and switch scam: How are there so many good reviews??!? It’s a scam! I was checking using it for work so signed up for a free trial which ended up costing $1750- they have no way to contact them or cancel. They said they upgraded my service based on my usage which is none.
  14. [R28] Sortly 1/5 · US Scammers: Signed up for what we thought was an $800 plan. Next thing we know we are getting charged $1,400 & it won’t allow me to change to the free plan so we don’t keep getting charged. I’ve sent multiple emails, absolutely no response. Can’t find a costumer service phone number. I hardly ever write reviews, but everyone deserves to know what a scam Sortly is. Very disappointed.
  15. [R15] Sortly 3/5 · US Love it but the pricing no: I love this app It come with 100 free entry’s and then it’s $499 /year that is crazy unfortunately
  16. [R18] Sortly 3/5 · US Great App, Crazy Expensive: The app is great and easy to use. But it caps out at 100 items for the free version and then it costs $500 PER YEAR to increase that limit to 1k or 2k (can’t remember which). That’s an insanely high cost, especially for a recurring payment. I’d pay less for a one time up-front cost to just increase my total inventory space (don’t need an additional/fancy features). Not
  17. [R19] Sortly 1/5 · US Scam Product - Do Not Use: As many others have experienced, my company was forced out after they raised our “Enterprise” package contract price from around $2000/yr. to almost $9000/yr. As a small business, this is a cost we just couldn’t suffer. The sales rep negotiating our contract had to be about the worst guy on their sales team. Luckily we found an alternative. Thank you, Aaron, for pushing
  18. [R69] Boxes 3/5 · US Labels Printing Disaster: The app is great. Very organized and easy to grasp, the label making process is a complete disaster. The Avery labels are great but formatting the printer didn’t work correctly, ended up buying 3 different Avery labels and they still would not print from the app correctly. Ultimately we used NFC tags and it was great. Very inconvenient with the labels, if you’re not a tec
  19. [R73] Boxes 1/5 · US Lost all data when tried to convert account: Used it anonymously at first (with 8 categories and printed labels for 20+ boxes) and then changed my phone and when went back into app it worked if pressed to use anonymously again. I decided to save all the info and hoped converting the account would migrate the existing boxes to the new account but alas it just deleted all my boxes with no way to rec
  20. [R41] Sortly 5/5 · US Happy so far: I am not the smartest computer guy, but I must say that Sortly is quite user friendly thus far. It’s allowing our company to do even more than we thought. When I did get stuck I went to their website, submitted my question and within 30 min I received a detailed, easy to understand email. Thus far I have no regrets using Sortly.
  21. [R49] Sortly 1/5 · US Unauthorized charge: After paying $119 monthly I was suddenly charged $5,376 today for a new enterprise subscription that I absolutely don’t need because I’m the only user. Turns out they were sending emails about this change which were marked by gmail as suspicious so I never got notifications about those drastic changes. So I was able to find them only purposely looking for them after I was char

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store