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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Fuel Rewards® program vs GasBuddy

Fuel Rewards® program 4.7★ · Free to download · ⚠ stale 40
Winner GasBuddy
GasBuddy 4.7★ · Free to download 70

GasBuddy is the better choice for finding competitive gas prices across various stations, while Fuel Rewards® program is suitable only for loyal Shell customers who can overlook significant app stability issues.

Full reviews: Fuel Rewards® program · GasBuddy

GasBuddy offers a broader view of gas prices and discounts across multiple stations, despite some issues with price accuracy and app clutter. The Fuel Rewards® program, while offering good discounts for Shell users, is plagued by severe login and stability problems, with users reporting it is being phased out.

Head to head

Features for Finding Gas Prices edge: GasBuddyR6R27R3R61
Fuel Rewards® program The Fuel Rewards® program app does not consistently load station prices and lacks features like station hours R6. Some users also report that the app forces location usage R3R27.
GasBuddy GasBuddy is praised for finding the best gas prices and showing real-time pricing, especially for travel . However, users frequently report that prices are not always accurate or updated R61R71R91R97. There are also requests for more fuel type options, such as ethanol-free gas R71.
Discounts and Rewards edge: Fuel Rewards® programR2R15R18R19
Fuel Rewards® program Fuel Rewards® program users appreciate the weekly savings and discounts, with some mentioning offers like $.20 off per gallon . However, some users find the offers confusing R2R18 and report issues with discounts not being applied correctly at the pump R15R19.
GasBuddy GasBuddy offers deals and rewards, including cash back and fuel savings . However, users report that discounts don't always display properly or disappear . The receipt snapping feature for points is also reported to be buggy and difficult to use . Some users also complain about being charged more at stations offering cash back R91.
App Reliability and Stability tieR1R3R7R9
Fuel Rewards® program The Fuel Rewards® program app suffers from severe and widespread reliability issues. Users frequently report crashing, being logged out, and inability to log back in due to error messages like "data couldn’t be read because it is not in the correct format" R1R7R9R10. There are also reports of the app being phased out and directing users to the Shell App R3.
GasBuddy GasBuddy also has reliability issues, with users reporting the app not loading, getting stuck on screens, or displaying "no internet" errors despite having connectivity . Some users experience problems adding vehicles or connecting to Facebook . The app's fuel log feature has recent glitches preventing users from changing prices or adding mileage .
User Experience and Interface tieR2R3R18R27
Fuel Rewards® program Users find the Fuel Rewards® program app confusing R2R18 and some dislike its constant requests for location R3R27. There are also reports of issues adding payment cards .
GasBuddy GasBuddy is criticized for being cluttered with ads and too many notifications about deals and games . Users desire a more user-friendly interface, including a functional 'favorites' button and better sorting options . Some also note that the app's design hasn't followed Apple's guidelines .
Customer Support and Trust tieR1R7R31R41
Fuel Rewards® program There are no specific reviews about the customer support for the Fuel Rewards® program, but the widespread and persistent login issues suggest a lack of timely developer response R1R7R31R41. One user also raised concerns about the app tracking and selling user info .
GasBuddy GasBuddy users report poor customer support, with difficulties getting help or resolving issues like incorrect billing after account cancellation . One user reported false advertising regarding prizes and unhelpful customer service . Concerns about giving credit card information are also mentioned .
Pick Fuel Rewards® program if

you are a loyal Shell customer who frequently uses their rewards program and are willing to tolerate significant app bugs and login issues for the discounts .

Pick GasBuddy if

you want to compare gas prices across a wide range of stations and are comfortable with a user-driven price update system, even if it means occasional inaccuracies and a cluttered app experience .

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. Recent reviews for Fuel Rewards® program are heavily skewed negative due to severe app functionality issues, which contrasts with its higher lifetime rating. GasBuddy also shows a trend of declining satisfaction due to app stability and feature issues.

Frequently asked

Is the Fuel Rewards® program app still supported?
Recent reviews suggest the Fuel Rewards® program app may be phased out, with users being directed to download the Shell App instead R3.
How accurate are GasBuddy's prices?
GasBuddy's prices are often reported as inaccurate by users, with actual prices at the pump sometimes being significantly higher than what is displayed in the app R61R71R91R97.
Can I log in to the Fuel Rewards® program app?
Many users report being unable to log into the Fuel Rewards® program app due to persistent errors like "data couldn’t be read because it is not in the correct format," even after resetting passwords R1R7R9R10.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R6] Fuel Rewards® program 3/5 · US What it doesn’t do:: This app doesn’t load station prices. When the TMobile app loads points they do not display as active. Station hours would be nice for night travelers.
  2. [R27] Fuel Rewards® program 3/5 · US Always ask for location: App is pretty stable but always ask for my location when i gave it always allow while using app..iOS 26.4
  3. [R3] Fuel Rewards® program 3/5 · US App is being phased out: I guess the app is finally being phased out. It suddenly kicked me out and I couldn’t get back in. I will say I do remember getting emails stating to download the Shell App but the email didn’t have instructions on what to do since the app is being phased out. I will also say I didn’t like how the app always tried to force me to use my location when applying my discount re
  4. [R61] GasBuddy 1/5 · US NOT ACCURATE: I’ve given this app so many chances but I’m done. The app is NEVER updated. Always shows that there is cheap prices but when you drive there the prices are always way higher.
  5. [R2] Fuel Rewards® program 4/5 · US Confusing: Very confusing with offers
  6. [R15] Fuel Rewards® program 3/5 · US Great price needs to be applied correctly: Love the discounts, however I wish the price of the pump would correctly apply the discount!
  7. [R18] Fuel Rewards® program 3/5 · US Confusing App: The app is confusing, and I have not been able to use the reward discount from T-Mobile.
  8. [R19] Fuel Rewards® program 1/5 · US Big lie: Emails telling me about the 10, 20 and 30 cent discount for my next fillup. I got the app and the discount of 20 cents was not added to the app that had credentials from the other shell rewards app.
  9. [R1] Fuel Rewards® program 1/5 · US Continued crashing: The app in past 3 months keeps crashing and logging me out and will not allow me to log back in. I have uninstalled and reinstalled to help with issue but now I get an error and won’t even load or let me login. Even trying to go through Shell App it reacts the same. App is long overdue for an app refresh and stability improvements.
  10. [R7] Fuel Rewards® program 1/5 · US “The data couldn’t be read because it is not in the correct format.”: I reset my password and everything and my password still does not work. It keeps on throwing up the same error code any time i try to log in. FIX YOUR APP!!!
  11. [R9] Fuel Rewards® program 3/5 · US Log-in issues: It’ll tell me the data couldn’t be read because it isn’t in the correct format when logging in.
  12. [R31] Fuel Rewards® program 1/5 · US Not working: For at least 6 months now I haven’t been able to log in, it won’t even let me make a new password or anything. It’s been so annoying when I have T-life that sends me codes for money off gas and I can’t even use it. Fix yalls app please
  13. [R41] Fuel Rewards® program 1/5 · US Doesn’t work: It only gives an error when trying to login even after resetting password. Looks like developers needs to fix the bugs within mobile app
  14. [R71] GasBuddy 4/5 · US Prices/grades: The prices aren’t always accurate, and “ethanol free gas” is not an option.
  15. [R91] GasBuddy 1/5 · US Missing accurate prices of most stations missing prices of lots of stations: Installing this app was a waste of my time a lot of the gas stations didn’t have prices while others had inaccurate prices I don’t know what the point of this app is if they don’t have accurate data uninstalling. Additionally, any gas stations where you get cash back charges $.40-$.60 more than the average station. This a
  16. [R97] GasBuddy 1/5 · US Waste of time: Used this for a month every time I needed gas. The price was never accurate. What’s the point of this app?
  17. [R10] Fuel Rewards® program 1/5 · US Login function broken: unable to login using emailid and password as data as it give error for incorrect data format

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store