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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Fuel Rewards® program vs Chevron

Fuel Rewards® program 4.7★ · Free to download · ⚠ stale 40
Winner Chevron
Chevron 4.9★ · Free to download 75

Chevron's app is the better choice due to its more reliable functionality and consistent application of discounts, despite some user complaints about high upfront charges and occasional reward issues.

Full reviews: Fuel Rewards® program · Chevron

The Chevron app generally offers a more stable experience for users, with many appreciating its convenience for payments and consistent reward application. In contrast, the Fuel Rewards® program app is plagued by widespread login issues, frequent crashes, and problems applying discounts, leading to significant user frustration.

Head to head

Features edge: ChevronR2R3R6R18
Fuel Rewards® program Users appreciate the weekly savings and various ways to earn rewards, including through programs like T-Mobile, but some find the offers confusing and the app lacks features like displaying station prices or hours R2R6R18R23. There are also complaints about the app forcing location usage R3R27.
Chevron Chevron users value the convenience of paying at the pump without swiping cards and the ability to earn points through games and purchases . However, some users note the app doesn't show gas prices R108 and there are issues with gift card integration .
Ease of Use edge: ChevronR2R18R27R53
Fuel Rewards® program Many users find the Fuel Rewards app confusing, especially with offers, and report issues with location services constantly requesting access R2R18R27. The app is also described as a "PITA" (pain in the ass) due to frequent problems R53.
Chevron Chevron users generally find the app convenient and easy to use for paying at the pump . However, some experience delays in the app connecting at the pump or difficulty finding station locations .
Reliability edge: ChevronR1R3R7R9
Fuel Rewards® program The Fuel Rewards app suffers from severe reliability issues, including frequent crashing, logging users out, and persistent login errors related to "incorrect data format" R1R3R7R9. Users report being unable to log in for months, even after reinstalling or resetting passwords R1. There are also reports of discounts not being applied correctly or at all .
Chevron The Chevron app is generally more reliable, with users praising its consistent performance . However, some users report connectivity issues at the pump, leading to the app not working or freezing . There are also instances where discounts or points are not applied as expected .
Price/Value edge: ChevronR12R17R23R30
Fuel Rewards® program Users appreciate the discounts and savings on gas, with some mentioning weekly incentives like $.20 off per gallon R17R23. However, some feel the discounts are insufficient R12 or that other stations are still cheaper R30. There are also concerns about the app tracking and selling user data, potentially raising insurance rates .
Chevron Chevron users value the rewards points and discounts, with some mentioning saving up to $.50 off a gallon . However, some users are unhappy with the high upfront charge of $150 when linking payment methods like PayPal R63 and feel the rewards have become weaker or take too long to earn .
Support tieR1R3R41R53
Fuel Rewards® program Users report that the app is "long overdue for an app refresh" and stability improvements R1. There are also mentions of emails suggesting users download the Shell App, implying a phasing out of the Fuel Rewards app, but without clear instructions R3. The app's developers are criticized for not fixing bugs R41R53.
Chevron Some users mention helpful and nice staff members at Chevron stations . However, there are complaints about terrible customer service regarding gift cards and employees not knowing how to apply promo codes . Users also report issues with money being held on their accounts R92.
Pick Fuel Rewards® program if

You are a loyal Shell customer who consistently uses their rewards program and are willing to tolerate significant app instability and login issues for potential savings .

Pick Chevron if

You prioritize a more reliable app experience for paying at the pump and consistently receiving fuel discounts, even if there are occasional issues with reward application or high upfront charges .

Evidence note: The Fuel Rewards® program app has a significant number of recent negative reviews focusing on critical login and functionality issues, which heavily influenced its score despite a higher lifetime rating. Many positive reviews for Fuel Rewards are generic or simply state satisfaction with the rewards program itself, rather than the app's performance.

Frequently asked

What are the main issues with the Fuel Rewards® program app?
The main issues with the Fuel Rewards® program app are frequent crashing, logging users out, and persistent login errors stating "data couldn't be read because it is not in the correct format" R1R7R9R10. Users also report problems with discounts not being applied correctly or at all .
Does the Chevron app have any payment issues?
Yes, the Chevron app has some payment issues, including a high upfront charge of $150 when linking payment methods like PayPal R63 and occasional problems with the app not processing payments or holding money on accounts R92R104R112.
Can I see gas prices in the apps?
The Fuel Rewards® program app does not load station prices R6, and the Chevron app also lacks the feature to show gas prices before driving to the station R108.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Fuel Rewards® program 4/5 · US Confusing: Very confusing with offers
  2. [R3] Fuel Rewards® program 3/5 · US App is being phased out: I guess the app is finally being phased out. It suddenly kicked me out and I couldn’t get back in. I will say I do remember getting emails stating to download the Shell App but the email didn’t have instructions on what to do since the app is being phased out. I will also say I didn’t like how the app always tried to force me to use my location when applying my discount re
  3. [R6] Fuel Rewards® program 3/5 · US What it doesn’t do:: This app doesn’t load station prices. When the TMobile app loads points they do not display as active. Station hours would be nice for night travelers.
  4. [R18] Fuel Rewards® program 3/5 · US Confusing App: The app is confusing, and I have not been able to use the reward discount from T-Mobile.
  5. [R27] Fuel Rewards® program 3/5 · US Always ask for location: App is pretty stable but always ask for my location when i gave it always allow while using app..iOS 26.4
  6. [R53] Fuel Rewards® program 1/5 · US You ruin with your updates devs: Everytime the devs send an update, it signs me out of the app and I always fight to log back in because it says this app is not available from your location. Come on. This app is a PITA. FIX IT!!!!!!
  7. [R1] Fuel Rewards® program 1/5 · US Continued crashing: The app in past 3 months keeps crashing and logging me out and will not allow me to log back in. I have uninstalled and reinstalled to help with issue but now I get an error and won’t even load or let me login. Even trying to go through Shell App it reacts the same. App is long overdue for an app refresh and stability improvements.
  8. [R7] Fuel Rewards® program 1/5 · US “The data couldn’t be read because it is not in the correct format.”: I reset my password and everything and my password still does not work. It keeps on throwing up the same error code any time i try to log in. FIX YOUR APP!!!
  9. [R9] Fuel Rewards® program 3/5 · US Log-in issues: It’ll tell me the data couldn’t be read because it isn’t in the correct format when logging in.
  10. [R12] Fuel Rewards® program 3/5 · US Cheaper Gas: Please lower the price of gas a lot more!!!
  11. [R17] Fuel Rewards® program 5/5 · US Great App!!: Awesome discounts!!!
  12. [R23] Fuel Rewards® program 5/5 · US Baldhead Preacher: Great weekly program incentive offer to be able to get $.20 off per gallon. Each week I look forward, in anticipation, to see just how much will be offered… Thanks…
  13. [R30] Fuel Rewards® program 3/5 · US Price: Insufficient Shell stations available in my area and a lot of times still cheaper at other stations
  14. [R41] Fuel Rewards® program 1/5 · US Doesn’t work: It only gives an error when trying to login even after resetting password. Looks like developers needs to fix the bugs within mobile app
  15. [R10] Fuel Rewards® program 1/5 · US Login function broken: unable to login using emailid and password as data as it give error for incorrect data format
  16. [R63] Chevron 3/5 · US Upfront charge too high: Love the app but hate that when it’s linked to my PayPal it charges $150 first that’s too high
  17. [R92] Chevron 1/5 · US The app is trash: Why are you all still holding my money!!! It’s a shame like people don’t have things to do or bills to pay!!! What’s the point of using the app if you place a hold on my account everytime it’s silly
  18. [R104] Chevron 1/5 · US Rip off: I just used the Chevron app at the Chevron gas station in Tampa. The price posted was not what I paid; it was 10 cents per gallon higher, and I didn't get a discount like the email said I would. I have the Chevron app and I was supposed to give my pump number. Also, 20 minutes after I left this Chevron gas station tried to charge my credit card $250! Which I stopped.
  19. [R112] Chevron 1/5 · US App Malfunctions: Right now I’m not very happy with the app. It sometimes doesn’t process payments. Regardless of what payment type I use, or if I travel to a different gas station. It’s been a very busy week for me and I haven’t been able to go to the gas stations I like due to their prices and so I’ve been having to look for random Chevron gas stations that have way higher price points and right
  20. [R108] Chevron 1/5 · US The lack of price shown in the app: Other gas apps like 76 show the price before driving to the gas station. In California, finding the lowest price help us save money at the pump. 1 stars for not having the price in the app.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store