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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Fuel Rewards® program vs Murphy Drive Rewards

Fuel Rewards® program 4.7★ · Free to download · ⚠ stale 55
Winner Murphy Drive Rewards
Murphy Drive Rewards 4.8★ · Free to download 60

Murphy Drive Rewards has a slight edge over Fuel Rewards program due to its more consistent reward delivery, despite both apps suffering from significant technical issues.

Full reviews: Fuel Rewards® program · Murphy Drive Rewards

Both Fuel Rewards program and Murphy Drive Rewards offer fuel savings, but user reviews indicate widespread technical problems with both apps, particularly concerning login and account access. Murphy Drive Rewards users report more consistent point accrual and redemption for gas and in-store items, while Fuel Rewards program users frequently encounter login errors and issues with discounts applying correctly.

Head to head

Reliability and Stability tieR1R7R9R10
Fuel Rewards® program Users frequently report the Fuel Rewards app crashing, logging them out, and preventing them from logging back in with various error messages like 'data couldn’t be read because it is not in the correct format' R1R7R9R10. Some users also mention issues with the app forcing location access R3 and not loading station prices R6.
Murphy Drive Rewards Murphy Drive Rewards users also experience significant reliability issues, including the app not opening, not sending verification codes for login or account creation, and displaying 'Server is too busy' messages . Some users found that turning off their VPN resolved app loading issues .
Reward Earning and Redemption edge: Murphy Drive RewardsR23R36R42R46
Fuel Rewards® program Users appreciate the weekly savings and discounts offered by Fuel Rewards, with some mentioning getting $.20 off per gallon R23R36R42R46. However, many users report issues with discounts not being applied correctly at the pump or not receiving anticipated rewards . There are also complaints about the app being confusing with offers R2R18.
Murphy Drive Rewards Murphy Drive Rewards offers points that can be used for free items like pop or cents off gas . Users generally like the savings and the 'rev up' feature for weekly points, although some report this feature stopping . Issues include points being stolen due to lack of a PIN and accounts being deleted or points lost R76R88R108. Some users also report limits on gas discounts, such as being cut off at 7 gallons instead of 20 .
User Experience and Interface tieR2R18R3R6
Fuel Rewards® program The Fuel Rewards app is described as confusing R2R18 and users report it being phased out in favor of the Shell App, with unclear instructions for transition R3. Some users also note the app doesn't load station prices or hours R6.
Murphy Drive Rewards Murphy Drive Rewards users report issues with the app's location services, showing stations hundreds of miles away instead of nearby ones . The app also has problems with updates, with some users unable to use it after updating . Some users desire more information on gas purchases, like a receipt copy R108.
Customer Support and Account Management tieR31R49R66R67
Fuel Rewards® program Users of Fuel Rewards report being unable to log in for extended periods, preventing them from using T-Mobile gas codes R31. There are also complaints about not being able to add payment cards R49.
Murphy Drive Rewards Murphy Drive Rewards users have significant issues with account verification codes not being sent, making it impossible to sign up or log in R66R67R72R73. Some users report their accounts and points disappearing, with unresponsive support when trying to resolve these issues R76R88R108.
Privacy Concerns tieR57R105
Fuel Rewards® program One user expressed concern about a class-action lawsuit alleging the app tracks user information and sells it to insurance companies to raise rates R57.
Murphy Drive Rewards One user suspects that completing surveys within the app leads to an overwhelming amount of scam calls, emails, and texts, suggesting the company sells user data R105.
Pick Fuel Rewards® program if

Pick Fuel Rewards program if you are a loyal Shell customer and are willing to navigate frequent app glitches and login issues for potential weekly savings on gas R23.

Pick Murphy Drive Rewards if

Pick Murphy Drive Rewards if you frequently visit Murphy or Casey's stations and value a rewards program that offers points for free items and gas discounts, provided you can overcome the initial login and verification hurdles .

Evidence note: Both apps have a high volume of recent negative reviews primarily focused on technical issues, particularly login problems and app instability. The lifetime ratings are high, but current user sentiment reflects significant frustration with app functionality. The comparison is based on the most frequently cited issues and benefits from the available reviews.

Frequently asked

Why can't I log into the Fuel Rewards app?
Many users report being unable to log into the Fuel Rewards app due to various errors, most commonly 'the data couldn’t be read because it is not in the correct format,' even after resetting passwords R7R9R10R13.
Why isn't the Murphy Drive Rewards app sending me a verification code?
Many Murphy Drive Rewards users report not receiving verification codes via phone or email, which prevents them from signing up or logging into their accounts R66R67R72R73.
Can I lose my points in Murphy Drive Rewards?
Yes, some Murphy Drive Rewards users have reported their accounts and accumulated points disappearing, with some claiming they had over 4,000 points or $.50 off per gallon before their account was gone or reset R76R88R108.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Fuel Rewards® program 1/5 · US Continued crashing: The app in past 3 months keeps crashing and logging me out and will not allow me to log back in. I have uninstalled and reinstalled to help with issue but now I get an error and won’t even load or let me login. Even trying to go through Shell App it reacts the same. App is long overdue for an app refresh and stability improvements.
  2. [R7] Fuel Rewards® program 1/5 · US “The data couldn’t be read because it is not in the correct format.”: I reset my password and everything and my password still does not work. It keeps on throwing up the same error code any time i try to log in. FIX YOUR APP!!!
  3. [R9] Fuel Rewards® program 3/5 · US Log-in issues: It’ll tell me the data couldn’t be read because it isn’t in the correct format when logging in.
  4. [R10] Fuel Rewards® program 1/5 · US Login function broken: unable to login using emailid and password as data as it give error for incorrect data format
  5. [R23] Fuel Rewards® program 5/5 · US Baldhead Preacher: Great weekly program incentive offer to be able to get $.20 off per gallon. Each week I look forward, in anticipation, to see just how much will be offered… Thanks…
  6. [R36] Fuel Rewards® program 4/5 · US Weekly: I enjoy the weekly savings I get.
  7. [R42] Fuel Rewards® program 5/5 · US I love this program: I’m so happy with saving every week program
  8. [R46] Fuel Rewards® program 5/5 · US Savings on Gas: I love saving on gas with this app.
  9. [R2] Fuel Rewards® program 4/5 · US Confusing: Very confusing with offers
  10. [R18] Fuel Rewards® program 3/5 · US Confusing App: The app is confusing, and I have not been able to use the reward discount from T-Mobile.
  11. [R3] Fuel Rewards® program 3/5 · US App is being phased out: I guess the app is finally being phased out. It suddenly kicked me out and I couldn’t get back in. I will say I do remember getting emails stating to download the Shell App but the email didn’t have instructions on what to do since the app is being phased out. I will also say I didn’t like how the app always tried to force me to use my location when applying my discount re
  12. [R6] Fuel Rewards® program 3/5 · US What it doesn’t do:: This app doesn’t load station prices. When the TMobile app loads points they do not display as active. Station hours would be nice for night travelers.
  13. [R31] Fuel Rewards® program 1/5 · US Not working: For at least 6 months now I haven’t been able to log in, it won’t even let me make a new password or anything. It’s been so annoying when I have T-life that sends me codes for money off gas and I can’t even use it. Fix yalls app please
  14. [R49] Fuel Rewards® program 1/5 · US Can’t add card on account: App will not let me add card, when I go to terms and conditions and accept them it gives me a blank screen. Cannot redeem points or use cards to do so
  15. [R66] Murphy Drive Rewards 3/5 · US Texting code to sign in: Since I have gotten this app, I have tried to login every day. Not once have you sent a code to my phone to enter. Ridulous
  16. [R67] Murphy Drive Rewards 1/5 · US Can’t log in: I signed up but I am not getting the verification code or email.
  17. [R57] Fuel Rewards® program 1/5 · US Tracking my info and selling it to insurance companies: The class action lawsuit where this app is specifically named as one who is tracking my info and selling it to insurance companies to RAISE MY RATES?! Absolutely not.
  18. [R105] Murphy Drive Rewards 3/5 · US Good for savings but…: Overall this is good for savings it’s a typical point system. The thing I’ve noticed though is that I can’t do any more surveys to get extra points you either have to fill up, buy something in store, or wait for the weekly rev up. Also after completing all the surveys I’ve noticed an overwhelming amount of scam calls, emails, and texts so I’m highly suspicious this company s
  19. [R13] Fuel Rewards® program 1/5 · US Unable to login: It’s saying the data can’t be read cause it’s not in the correct format
  20. [R72] Murphy Drive Rewards 3/5 · US verify account: It want me to verify my account but won’t send me code through my phone or gmail.
  21. [R73] Murphy Drive Rewards 1/5 · US Can’t sign up: Code never comes to verify account .. no way to contact for support
  22. [R76] Murphy Drive Rewards 1/5 · US Used to be OK.: Had account for YEARS. To the point of earning over 4,000 points. Servers had issue on May 15th…my spouse and I both had issue with app that day, so it wasn’t just me. App becomes functional again and my account is gone along with points. Tells me I never had an account. Sent 3 emails and 2 surveys for assistance. All went unanswered. Tried to call, was told I deleted the account w
  23. [R88] Murphy Drive Rewards 1/5 · US Cheated: I had $.50 off per gallon and they went and logged me out of my account and when I went to log back in, they said it was having trouble wait for later. I signed in later and they had taken away all of my cents off, and I only had nine points left.
  24. [R108] Murphy Drive Rewards 3/5 · US App should provide more information: App should provide more information about gas purchases like other app with like a receipt copy since sometimes information like that is useful for multiple reasons

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store