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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Postmates vs Uber Eats

Postmates 4.8★ · Free to download 60
Winner Uber Eats
Uber Eats 4.8★ · Free to download 65

While both apps face similar criticisms regarding pricing and customer service, Uber Eats has a slight edge due to its larger user base and slightly more consistent positive feedback on delivery speed and deals, despite its predatory subscription practices.

Full reviews: Postmates · Uber Eats

Postmates and Uber Eats, both free to download, are popular food delivery apps with similar offerings and user complaints. While Postmates users praise its discounts and ease of use, many report issues with inaccurate pricing, poor customer service, and unfulfilled refunds. Uber Eats, with a much larger user base, also faces criticism for high fees, predatory subscription tactics, and unhelpful customer support, but some users find it fast and reliable with good deals.

Head to head

Features & Selection tieR8R12R24R37
Postmates Postmates users appreciate the ability to order almost anything with little wait time and some mention advanced features like Uber Waymo delivery carts R8R24. However, some users note a lack of updated food spot choices and missing condiment options on menus R12R37.
Uber Eats Uber Eats is praised for its ease of navigation and ordering . Users also highlight the availability of many deals and promotions R80. However, some users desire better promotions tailored to their ordering habits and more comprehensive allergy information .
Ease of Use tieR9R20R38R46
Postmates Many Postmates users find the app straightforward and easy to use R20R38R46. However, some report a buggy experience, requiring constant profile updates and unnecessary authentication that delays orders R9.
Uber Eats Uber Eats is generally seen as simple and easy to navigate R80. Some users, however, experience checkout glitches, needing multiple attempts to place an order .
Reliability & Delivery tieR12R13R16R19
Postmates Postmates users report mixed experiences, with some praising fast and speedy delivery and drivers who go out of their way R16. However, many complain about inaccurate delivery times, orders taking much longer than advertised, and drivers stacking orders R13R19. Issues with GPS accuracy leading drivers to wrong locations are also noted R12.
Uber Eats Uber Eats is often commended for fast and accurate orders . However, numerous users report orders being delivered to the wrong address, drivers not matching app pictures, and long wait times, sometimes over two hours . Some also mention drivers dropping or stealing food .
Price & Value tieR2R3R6R10
Postmates Postmates users frequently complain about high prices, stating that food is grossly overpriced on the app, sometimes $15 more than in-store prices, not including fees or tips R6R10R39. Many also mention outrageous junk fees, delivery fees, and service fees R3R49. Discounts and promotions are highly valued by some users, with 50% off deals being a significant draw R2R32.
Uber Eats Uber Eats users find the service expensive, with high fees and delivery costs, sometimes amounting to 30% of the total order R80. Many express frustration with predatory practices that try to trick them into subscriptions or add fees subtly at checkout . Uber One membership is often criticized for still having delivery fees and high minimum spends for free delivery . However, some users appreciate the availability of good deals and promotions R68R80.
Customer Support tieR7R17R21R23
Postmates Postmates customer service is widely criticized as horrible and unhelpful R21R25. Users report issues with receiving wrong or missing orders and being denied refunds, even with proof R21R23. Some mention long wait times for responses or being told to wait 48 hours for issues R23. There are also complaints about being charged for orders never received or for cancelled orders R7R17.
Uber Eats Uber Eats customer support is frequently described as awful, unhelpful, and non-existent, often relying on AI with no human interaction R79. Users report being stuck in loops with AI, receiving copy-paste messages, and being unable to resolve issues like wrong orders, missing items, or unauthorized charges .
Pick Postmates if

Pick Postmates if you frequently find good discount codes and promotions, as many users highlight these as a major benefit R2R32. It might also be a good choice if you appreciate a straightforward app interface R20R38.

Pick Uber Eats if

Pick Uber Eats if you prioritize a wide selection of restaurants and the potential for frequent deals, and are willing to navigate its pricing structure and potentially unhelpful customer support R80. It's also a strong option if you value generally fast and accurate deliveries .

Evidence note: Both apps receive a significant number of negative reviews, particularly concerning pricing, fees, and customer service. The evidence for customer service issues is particularly strong and consistent across both platforms. Uber Eats has a much larger volume of reviews, which might skew its overall rating slightly higher due to a broader user base, but the complaints are very similar in nature.

Frequently asked

Are Postmates and Uber Eats expensive?
Yes, both Postmates and Uber Eats are frequently criticized for being expensive, with users reporting high fees, delivery charges, and inflated menu prices compared to in-store costs (R6, R10, R39, R49 for Postmates; , , , for Uber Eats).
Which app has better customer service, Postmates or Uber Eats?
Neither Postmates nor Uber Eats is consistently praised for good customer service; both receive widespread complaints about unhelpful support, difficulty resolving issues, and lack of refunds for wrong or missing orders (R21, R25, R59 for Postmates; R79, , for Uber Eats).
Do Postmates and Uber Eats offer discounts?
Yes, both Postmates and Uber Eats offer discounts and promotions; Postmates users frequently mention 50% off deals R2R32, while Uber Eats users also highlight good deals and free money offers R68R80.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R8] Postmates 5/5 · US goated: LIKE WE ARE IN SUCH A FUTURE WITH THIS UBER WAYMO DELIVERY CARTS I LOVE POSTMATES IT SAVED MY LIFE AGGG
  2. [R12] Postmates 3/5 · US Could be better: App is great but could use some improvements, like the gps accuracy for the delivery needs to be improved a lot!!! So many times the drivers end up in the apartment next to mines instead of my actual apartment complex which is frustrating. Also you guys could use more updated food spot choices, there are so many businesses not included in the app!!!
  3. [R24] Postmates 5/5 · US Great app!: You can buy almost anything with little wait time. You can even uber!!!
  4. [R37] Postmates 2/5 · US missing options: many stores do not have condiments as an option on the menu.
  5. [R9] Postmates 3/5 · US Buggy but works: Recent app for food ordering but annoying in the way they set up the process. You have to constantly update your profile and you put it in order and they require authentication. I missed the authentication process which is unnecessary given I’ve ordered over 40 times from this app and yet it delayed my order by 45 minutes the needless system of authentication. Doordash is much sim
  6. [R20] Postmates 5/5 · US Pretty happy: Not a big tech user but have found this app to be straight forward to use and the biggest plus is that it’s easy to resolve issues.
  7. [R38] Postmates 5/5 · US Customer service: The service in this app and functionality is just very precise and easy to use
  8. [R46] Postmates 5/5 · US !: Easy to use . Simplicity. I stopped useing DoorDash due to service issues and food always missing. We will see how this goes. Lost faith in food delivery apps after that .
  9. [R13] Postmates 2/5 · US Done with delivery apps: I wish delivery apps were honest about the time food will arrive. If you advertise something will take 15 minutes to get to you, honor it. But adding on time without any regard to the customers expectations is selfish. There’s no reason something says 15 minutes to order and get there when in reality it takes an hour. It takes an hour because you guys allow your drives to
  10. [R16] Postmates 5/5 · US Crazybikelady: Ordered some food and a lady on a bike with a cape showed up, handled my food with care tho 10/10
  11. [R19] Postmates 1/5 · US Inaccurate delivery times: Postmates consistently provides inaccurate delivery windows. The other apps are much better and more reliable.
  12. [R2] Postmates 5/5 · US Fooooodd: Yeeee I just got my food with that 50% off discount yuhhh Id buy more if they gave me a 60% off discount or a $20 discount with a minimum $20 purchase 😎😎
  13. [R3] Postmates 3/5 · US i just wanted mcdoanlds: why are my midnight cravings ($3 fries) rounding up to 12 dollars for shipping (i’m young i can’t get a job help)
  14. [R6] Postmates 3/5 · US Prices: Most of us are aware that we are being charged more simply to use this platform but some prices are so egregious that it interferes with being able to tip the delivery person. That is awful. But you don’t care about that at all.
  15. [R10] Postmates 1/5 · US Restaurant Grade & Pricing: I’m giving this app a low rating because food is grossly overpriced on the app. I recently went inside a see restaurant to see actual prices vs the app, it was $15 more on the app not including, their fees or the tip. I was also disappointed to see the restaurant had a “C” rating. I think it’s important to include the restaurants current rating to help people make an in
  16. [R7] Postmates 1/5 · US Scammed: Got charged for order I never received
  17. [R17] Postmates 1/5 · US Postmates stole my money: I placed an order for $38 including tip. The order went through, when I looked at the app. It asked me if I wanted to pay $1.49 for expedited delivery. I accepted this $1.49 charge. I then get a notification that I was charged $57. I called to get this corrected and was told there was nothing she can do. I asked to speak to a manager and was told they would call me in 2 t
  18. [R21] Postmates 1/5 · US Support is horrible!: I’ve had multiple wrong orders with images of the food and receipts. Even the images from the dasher themselves. Postmates won’t refund the wrong or missing items. They just have it listed as “your order isn’t eligible for a refund.” At least DoorDash refunds you if it’s wrong!
  19. [R23] Postmates 1/5 · US Don’t expect quality orders: My order of ice cream came leaking through the bag and yet they claimed it was fine and refused to give a refund. Additionally had to contact them nearly 5 times to even get an answer.
  20. [R39] Postmates 1/5 · US Just complaining: This system in general is super expensive and you guys don’t even do point rewards to get some free after like 10 orders. Some type of balance towards the customers would be nice. I go to the restaurants and order the same plate for like 50% less. Look I get it but this system needs more rewards…
  21. [R49] Postmates 1/5 · US Outrageous Fees: The junk fees added are absolutely ridiculous. Greedy company.
  22. [R25] Postmates 1/5 · US Terrible customer service.: Such bad treatment that on principle, I cannot justify spending another cent with them or uber as a parent company. Hot tip!… Respect your customers and learn how to treat people better.
  23. [R59] Postmates 1/5 · US HORRIBLE.: Received a $3 refund for a $35 order that was COMPLETELY WRONG. Could not get access to an agent and was stuck in a loop with AI. I will be disputing the charge with my bank, lazy service and so pathetic after being a loyal customer for years. This is how they treat you!
  24. [R79] Uber Eats 1/5 · US Terrible app with no customer support: Uber Eats Help service is always conveniently broken from errors on their end. Terrible app, terrible service.
  25. [R32] Postmates 5/5 · US Best discounts ever!!: Always giving me 50% off when it’s most needed
  26. [R68] Uber Eats 5/5 · US Uber Eats: It’s very simple and they give free money, cause they’re goated!!
  27. [R80] Uber Eats 5/5 · US The app is very good: Uber Eats is actually an amazing and easy way to get food delivered to you, a little expensive ( depending on where you order from) but even though some places are expensive it’s very easy to get a lot of GOOD deals for atleast below 15 dollars.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store