Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Amazon Music vs Spotify

Amazon Music 4.7★ · Free + IAP 60
Winner Spotify
Spotify 4.8★ · Free to download 75

Choose Spotify for a more user-friendly experience and better free tier options.

Full reviews: Amazon Music · Spotify

Spotify edges out Amazon Music with its superior user experience, extensive library, and more favorable free tier. While Amazon Music has its strengths, including no ads for paid users, many users report significant issues with reliability and navigation.

Head to head

features edge: SpotifyR22R40R65R70
Amazon Music Amazon Music offers features like offline listening and no ads for paid users, but users often complain about playlist issues and missing songs.
Spotify Spotify provides a vast music library and playlists but limits free users with ads and skips.
ease of use edge: SpotifyR39R40R62R66
Amazon Music Users find Amazon Music's interface confusing and often report lag and crashes.
Spotify Spotify is generally praised for its user-friendly interface, though some users note issues with ads and skip limitations.
reliability edge: SpotifyR25R49R75R114
Amazon Music Amazon Music is criticized for frequent crashes and slow performance, especially after updates.
Spotify Spotify has its share of bugs but is generally seen as more reliable overall.
price/value tieR14R28R70R91
Amazon Music Amazon Music offers a free tier with ads, but many features require a paid subscription, which some users find expensive.
Spotify Spotify's free tier is heavily ad-supported and limits skips, but many users find it worth it for the extensive library.
support tieR24R43R103R117
Amazon Music Users report poor customer support experiences with Amazon Music, often unable to resolve issues.
Spotify Spotify users also express frustration with support, especially regarding account issues.
Pick Amazon Music if

you prefer an ad-free experience and already have an Amazon Prime membership.

Pick Spotify if

you want a more reliable app with better navigation and extensive music options.

Evidence note: While both apps have positive and negative reviews, Amazon Music's recent issues with reliability and user experience skew the evidence against it.

Frequently asked

Is Amazon Music free?
Yes, Amazon Music offers a free tier with ads, but many features require a paid subscription, which is $9.99 per month for Amazon Music Unlimited.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R22] Amazon Music 2/5 · US Not as good as Spotify: People,just get Spotify. It’s so much better. The only way Amazon Music is good is if you have Amazon Music unlimited and who wants to pay for that? Just get Spotify, it’s way easier.
  2. [R40] Amazon Music 1/5 · US Worst music streaming app by far: So much slowdown on an iphone 14 it’s unbelievable, crashing, slow scrolling, slow loading times. Just overall a bad experience with the only singular plus side being audio quality. Just a general bad user experience from interacting to song scrolling.
  3. [R65] Spotify 5/5 · US Faithful user of 7 years: This app never let me down, through highschool and into my adult life this is still quite amazing
  4. [R70] Spotify 1/5 · US What a bunch of greedy rich: After every song they put 3-6 ads, and the only way you can avoid them is to pay. Most people don’t have that money. And to listen to some music? What a joke. Not to mention, you only get to skip a song 6 times every hour, which is ridiculous, because they’re basically putting up a fee for nothing. This app isn’t worth it. Don’t even bother giving it your money or your
  5. [R39] Amazon Music 3/5 · GB Not user friendly: I find it a lot harder to navigate than Spotify
  6. [R62] Spotify 4/5 · US Skips: Great app! Has all the songs you could possibly imagine. Only thing that is missing is that 6 skips is little, like just because I don’t have premium I only have 6 skips..
  7. [R66] Spotify 3/5 · US Ok: I hate that on our free subscription. I can’t pick what order my songs playing on my playlist. Also, I hate you only get six skips and then at a certain point you guys just start playing the full track and I don’t wanna listen to all that.
  8. [R25] Amazon Music 1/5 · US Very unreliable: The app kicks me out every 5 minutes or so and I have to start over.
  9. [R49] Amazon Music 1/5 · US Glitchy: It was good until around a month ago and now it’s slow to load the app and play songs.
  10. [R75] Spotify 3/5 · US Lagging: At times the application freezes up. It’s super cool that Spotify has added more videos for songs as we greatly enjoy it however this also tends to lag. Fix those issues and you are golden!
  11. [R114] Spotify 3/5 · GB Good but now it’s slow: Suddenly it takes ages to load. What’s up ?
  12. [R14] Amazon Music 5/5 · US Good quality!: There’s no ads which I love and you don’t have to pay for it because there’s no ads, unlike other music playing platforms. I love the song variety and all of the abilities such as Queues, and Play Next.
  13. [R28] Amazon Music 2/5 · US Ads: Literally said add free when I get ads after TWO SONGS. Stop false advertising.
  14. [R91] Spotify 2/5 · US Biggest fall off: So Spotify just introduced ads, you can’t swipe to a part of the playing song that you like and free users are forced to have the shuffle mode enabled. Why Spotify why?!
  15. [R24] Amazon Music 3/5 · US Needs improvement: I bought the latest fire tablet just to use for the Amazon Music app. It would spin and hang up, not update or delete play lists etc. customer service didn’t know what the problem was.I would have to reset it and start over. I got tired of it and don’t use it anymore. My iPhone and iPad work better but still does crazy things sometimes like the app will just close in the middle
  16. [R43] Amazon Music 1/5 · US Terrible, Awful, No-Good, Very Bad: I don’t think this app could possibly be worse. So many steps to find your own purchased music, constant push of product and content by the app itself, unbelievably difficult to navigate, bugs and problems when trying to create playlists, it’s almost as if it was made bad on purpose. I regret purchasing any music through Amazon.
  17. [R103] Spotify 1/5 · US Lost play list: No way to talk to Spotify I have lost my playlist and my Spotify account seems to be corrupted. However I have my Spotify on my iPad and it is working How can o grout transfer from my iPad to my iPhone. and who can help me. Please
  18. [R117] Spotify 3/5 · GB Can you fix this: I’ve been using Spotify for a while but sometimes it puts me on offline mode while I have full WiFi and mobile data and it gets really annoying but except from that I really love the app and I defo recommend premium family plan

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store