Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

KeyBank Mobile Banking vs PNC Mobile Banking

KeyBank Mobile Banking 4.7★ · Free to download 60
Winner PNC Mobile Banking
PNC Mobile Banking 4.8★ · Free to download 70

PNC Mobile Banking is generally preferred for its reliability and ease of use, despite recent issues, while KeyBank Mobile Banking struggles with consistent performance and frustrating app glitches.

Full reviews: KeyBank Mobile Banking · PNC Mobile Banking

PNC Mobile Banking holds a slight edge over KeyBank Mobile Banking, with a higher lifetime rating and more positive feedback on its overall functionality, though both apps have faced recent complaints about performance and glitches. KeyBank users frequently report slow loading times and app crashes, while PNC users, particularly those migrated from First Bank, express frustration with new features and occasional unreliability.

Head to head

Features edge: PNC Mobile BankingR2R3R26R31
KeyBank Mobile Banking KeyBank users appreciate features like quick access to credit card balances and payments, and Zelle integration R2R52. However, some users report issues with Quick View not loading R26R31 and a desire for Zelle for business accounts . The app also lacks a Spanish language option R3 and landscape mode for tablets .
PNC Mobile Banking PNC users find the app convenient for sending and transferring money, including Zelle transactions . However, some complain about Zelle's limited functionality, such as not being able to send from multiple accounts or delete contacts easily R63R76R84. There are also complaints about the lack of early direct deposit and difficulty setting up autopay .
Ease of Use edge: PNC Mobile BankingR2R5R10R28
KeyBank Mobile Banking Many KeyBank users find the app quick and easy to use for basic tasks R2R5R28. However, a significant number of users report issues with Face ID not working R10R52 and persistent, unclosable pop-up ads for paperless statements or other promotions that hinder navigation . Some also find the interface complex R35.
PNC Mobile Banking PNC users generally describe the app as easy to use and navigate for mobile banking, transfers, and Zelle . However, some users find it clunky, complicated, or with limited functionality . There are also complaints about ads and promos cluttering the app .
Reliability tieR4R9R10R13
KeyBank Mobile Banking KeyBank's app is frequently criticized for being slow, freezing, or not loading at all R4R9R10R13. Users report needing to clear the app multiple times or being unable to access their accounts for days R4. Connectivity issues are also noted, especially away from home Wi-Fi .
PNC Mobile Banking PNC's app has also seen recent reliability issues, with users reporting it not loading, freezing, or being glitchy, especially after recent updates . Some users state it only works 'half the time' or has been unusable for weeks . However, other users praise its consistent availability and responsiveness .
Price/Value tieR1R23R29R35
KeyBank Mobile Banking KeyBank users express frustration with funds being put on hold R1R35, high overdraft fees R23, and issues with bill pay sending payments to the wrong recipient . Some feel the bank holds their money hostage or restricts spending R29.
PNC Mobile Banking PNC users, particularly those migrated from First Bank, complain about new fees for transfers that were previously free R96. There are also reports of double charging and accounts going negative , and slow transfer times for large sums, with Zelle limits being too restrictive R120. Some users also report checks being held hostage .
Support tieR5R7R8R16
KeyBank Mobile Banking KeyBank receives mixed reviews for customer service. Some users praise the helpful, professional, and kind staff, both in branches and over the phone, especially for resolving issues like account hacking R5R8R16. However, others describe it as the 'worst customer service' and report difficulty getting answers for payment issues R7.
PNC Mobile Banking PNC's customer service also receives mixed feedback. Some users report good help over the phone and friendly local branches . However, many users, especially those from First Bank, describe customer service as incompetent, unhelpful, or terrible, particularly when dealing with migration issues, Zelle problems, or setting up services R76R102.
Pick KeyBank Mobile Banking if

Pick KeyBank Mobile Banking if you value strong in-person branch support and have had positive experiences with their customer service for account issues .

Pick PNC Mobile Banking if

Pick PNC Mobile Banking if you prioritize a generally easy-to-use app for transfers and Zelle, and are not impacted by the recent migration issues from First Bank .

Evidence note: Both apps have a significant number of recent negative reviews concerning performance and glitches, which contrasts with their higher lifetime ratings. The recent acquisition of First Bank by PNC has heavily influenced negative reviews for PNC, as many users express dissatisfaction with the transition and changes to features and fees.

Frequently asked

Does KeyBank Mobile Banking support Face ID?
Yes, KeyBank Mobile Banking supports Face ID, but some users report that it often doesn't work correctly, requiring manual password entry R10R52.
Are there issues with Zelle in PNC Mobile Banking?
Yes, some PNC Mobile Banking users report issues with Zelle functionality, including limitations on sending from multiple accounts, difficulty deleting contacts, and restrictive daily/monthly transfer limits R63R76R84R120.
Do either of these apps have Spanish language options?
PNC Mobile Banking has some Spanish language support, with users praising it R81R113, but KeyBank Mobile Banking users specifically request the addition of a Spanish language option R3.
Why are there so many negative reviews for PNC Mobile Banking?
Many recent negative reviews for PNC Mobile Banking stem from the acquisition of First Bank, with migrated users expressing frustration over changes in app functionality, new fees, and poor customer service during the transition R64R96R102R114.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] KeyBank Mobile Banking 5/5 · US Quick and easy to use: The KeyBank Mobile App is very quick and handy. I’ve been able to quickly pull up my credit card balance, see relevant details, and make payments just as quickly.
  2. [R3] KeyBank Mobile Banking 3/5 · US Idioma: Les falta poner la opción ponerla en español gracias
  3. [R26] KeyBank Mobile Banking 5/5 · US Quick view: I love Key Bank I’ve been with them for over 20 years and I have always gotten great service my only complaint is I’m having trouble with Quick View loading on my phone other then that I’m very pleased with Key Bank.
  4. [R31] KeyBank Mobile Banking 1/5 · US Quick View not working: Multiple times I try to re-enable the feature, yet it inevitably stops working and can’t pull it back up, just a blank screen.
  5. [R5] KeyBank Mobile Banking 5/5 · US Ease of use: Love the app. KeyBank is always helpful in anything I need. Long time customer
  6. [R10] KeyBank Mobile Banking 1/5 · US Terrible: This app is extremely slow. Also the Face ID doesn’t work. I have it set up for all of my other apps however with Key Bank app, it acts as though it’s using Face ID but won’t open. I still have to enter my password manually. Then it takes forever to load once the login has been accepted. It’s very frustrating.
  7. [R28] KeyBank Mobile Banking 5/5 · US Great app: What’s to say. Simple to use and secure. Just what I want.
  8. [R4] KeyBank Mobile Banking 1/5 · US Makes me want to change Banks: If I could give this a zero star I would, NEVER loads anymore, have to clear out of the app and retry at least 20 times. Today I can’t even access my account, will more than likely be switching banks because I can’t even check my account via app at this point. Been going on for months. Worst app on my phone, people want to check and see their account and this app mak
  9. [R9] KeyBank Mobile Banking 3/5 · US Slowness: It takes a while to load if it’s wasn’t for it being slow and sometimes down your rate would have been a five star
  10. [R13] KeyBank Mobile Banking 2/5 · US So slow: I get really frustrated with how slow it is for my app to open or change pages.
  11. [R1] KeyBank Mobile Banking 1/5 · US Funds on hold: Legitimate payroll checks put on hold what a inconvenient start to a new checking account
  12. [R23] KeyBank Mobile Banking 1/5 · US Overdraft fee to much: They charged you first before getting notification
  13. [R29] KeyBank Mobile Banking 2/5 · US Key won’t let me spend my own money!: I receive four government pensions deposited to Key Bank. I have never written bad checks. Customer for decades. None the less my Key Bank credit card is often declined!
  14. [R35] KeyBank Mobile Banking 1/5 · US A very mediocre bank: Check remittances are often frozen, transfers take a long time, the interface is complex, and instant transfers require extra fees. Compared to Wells Fargo, the user experience is significantly worse. · translated
  15. [R7] KeyBank Mobile Banking 1/5 · US Worst customer service: Worst bank ever!
  16. [R8] KeyBank Mobile Banking 5/5 · US They take care of you: Best bank I have ever delt with middle finger to PNC bank
  17. [R16] KeyBank Mobile Banking 5/5 · US Love the service: Professionally done
  18. [R52] KeyBank Mobile Banking 5/5 · US Honest after using it 5+ years: Honestly good sleek easy to use interface. It uses Face ID so log in is easy. Zelle is implementing right into the app. However, it can be buggy and recently hasn’t even been loading properly. I have an iPhone 15 pro max too so idk what it is
  19. [R63] PNC Mobile Banking 3/5 · US Zelle on Pnc: Pnc only does Zelle on the phone. A very narrow method.
  20. [R76] PNC Mobile Banking 1/5 · US Zelle is horrible: Zelle is impossible to delete contacts and that opens a window to send money to wrong person. Well that happened to me and Zelle and PNC said they don’t care at all. They take no fault in their app capabilities and restrictions. Be careful choosing PNC.
  21. [R84] PNC Mobile Banking 1/5 · US Zelle: Zelle functionality is terrible. I cannot send from multiple accounts like I could with First bank. This is a huge loss for me.
  22. [R120] PNC Mobile Banking 1/5 · US Useless digital service: Have you ever wanted to send money to someone, but were limited to tiny increments well welcome to pnc Mobil banking. Pnc put the settlement money in my account instead of sending it to the correct recipient and now can only be transferred at a rate of 2k per day and 5k per week. Customer service had great ideas like use Zelle, which has a 1k per day 5k per month limit. Us
  23. [R81] PNC Mobile Banking 5/5 · US El mejor banco del mundo: No tengo ninguna queja son los mejores buen equipo de trabajo los felicito
  24. [R113] PNC Mobile Banking 5/5 · US Buenísima herramienta: Me evita pérdidas de tiempo me ayuda a mis transferencias, prontos pagos etc
  25. [R64] PNC Mobile Banking 1/5 · US Worst Possible Bank Ever! Very upset Firstbank sold to them.: PNC bank is horrible i dont know why everyone thinks its so great. Im very frustrated that Firstbank transferred/got sold into whatever this is, PNC is very slow and overall sucks. I miss Firstbank that company was so amazing and worked very well and fast i never had a problem with them in all my 3 yrs of being with them and Its been le
  26. [R96] PNC Mobile Banking 1/5 · US Why the hell did you have to buy First Bank???: Recently switched from First Bank to these dingalings. It’s awful. This app is incredibly slow and poorly optimized compared to First Bank. Not to mention the ridiculous fees for transferring! A smaller bank made it FREE. Absolute insanity how many things are now a cash grab!
  27. [R102] PNC Mobile Banking 1/5 · US Person: Thanks for costing me a whole lot of time and money on youur 1st Bank takeover.
  28. [R114] PNC Mobile Banking 1/5 · US Not a good experience: Being migrated from First Bank has been nothing but problems. They are still not resolved after hours on the phone and in branches. Horrible customer service experience

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store