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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Regal vs Marcus Theatres & Movie Tavern

Regal 4.6★ · Free to download 40
Winner Marcus Theatres & Movie Tavern
Marcus Theatres & Movie Tavern 4.7★ · Free to download 50

Marcus Theatres & Movie Tavern has a slight edge over Regal, primarily due to fewer critical issues with basic app functionality, despite both apps suffering from significant bugs and user frustrations.

Full reviews: Regal · Marcus Theatres & Movie Tavern

Both Regal and Marcus Theatres & Movie Tavern apps are plagued by login issues, payment problems, and buggy reward systems, making for a frustrating user experience. Marcus Theatres & Movie Tavern, however, appears to have slightly fewer widespread critical login failures compared to Regal.

Head to head

Login and Account Access edge: Marcus Theatres & Movie TavernR1R4R8R11
Regal Regal users frequently report being unable to log in, reset passwords, or create new accounts, with the app often getting stuck or not recognizing credentials that work on the website R1R4R8R11. Some users also experience issues with their Regal Unlimited membership not showing up in the app R42.
Marcus Theatres & Movie Tavern Marcus Theatres & Movie Tavern users also face login difficulties, including crashes when signing in with Apple and issues with password resets . Some members report their Movie Club membership not appearing correctly or requiring frequent sign-ins and outs to access benefits .
Ticket Purchasing and Management edge: Marcus Theatres & Movie TavernR10R18R21R23
Regal Regal users report issues with credit card payments not working R10, the purchase ticket icon being grayed out R21, and an inability to view purchased tickets in the app R18. There are also complaints about service fees for app purchases R23R25R31.
Marcus Theatres & Movie Tavern Marcus Theatres & Movie Tavern users find ticket purchasing generally simple , but some report issues with Apple Pay for tickets no longer being supported or not working for food orders R84R93R101R114. Hidden fees are also a concern R118.
Rewards Program Functionality tieR3R6R9R12
Regal Regal app users frequently complain about points not uploading R6, visits not counting towards status R12, difficulty redeeming points R24R28, and unclear display of points balance R15. Unlimited subscribers feel left out of the gem status program R3 and wish for better tracking of movies watched and more rewards R9.
Marcus Theatres & Movie Tavern Marcus Theatres & Movie Tavern users struggle with rewards not linking or appearing correctly in the app . Some report issues with accessing movie club benefits, sometimes requiring signing in and out R102.
App Performance and Stability tieR4R7R11R16
Regal Regal users describe the app as slow R4, glitchy R11, prone to crashing , and having issues after updates R7R16. Some report memory leaks causing phone overheating and problems with VPN usage .
Marcus Theatres & Movie Tavern Marcus Theatres & Movie Tavern users also report the app being slow , crashing , particularly when clicking notifications or benefits . Updates sometimes introduce bugs that are later fixed .
User Interface and Features tieR9R15R27R32
Regal Regal's app is criticized for an outdated design R15, lack of clarity in points display R15, and poor accessibility for visually impaired users . Users also wish for features like tracking movies watched R9, showing connected seats R32, and adding tickets to Apple Wallet R27.
Marcus Theatres & Movie Tavern Marcus Theatres & Movie Tavern's app is described as not user-friendly , clunky , and having issues with accessibility for large fonts . Users desire features like saving payment information R93R114, adding tickets or rewards cards to Apple Wallet R101, and better food ordering integration R84R114. The app also displays full-screen ads upon opening .
Customer Support and Service tieR6R29R42R102
Regal Regal users report difficulty reaching customer service, with emails not going through R6 and a lack of live support R42. Some describe support responses as copy-pasted and unhelpful R29.
Marcus Theatres & Movie Tavern Marcus Theatres & Movie Tavern users mention unhelpful and rude customer support and a lack of response to emails R102. There are also reports of the app crashing when attempting to cancel memberships, which users perceive as a deliberate feature .
Pick Regal if

Pick Regal if you are a casual moviegoer who primarily uses the app for basic showtime information and seat selection, and you are prepared to use the website for any account-related or payment issues .

Pick Marcus Theatres & Movie Tavern if

Pick Marcus Theatres & Movie Tavern if you frequently visit their theaters and value the ability to pre-order food and tickets, despite potential frustrations with payment methods and reward syncing .

Evidence note: Both apps have significant negative reviews, particularly regarding core functionality like login and rewards. The slightly higher lifetime rating for Marcus Theatres & Movie Tavern is not strongly reflected in recent reviews, which highlight similar frustrations across both apps. The free-to-download nature means many negative reviews stem from friction with features that are expected to work seamlessly.

Frequently asked

Are there issues with logging into the Regal app?
Yes, many Regal users report significant issues logging into the app, resetting passwords, or creating new accounts, often finding that credentials that work on the website do not work in the app R1R4R8R11.
Can I use Apple Pay for food orders in the Marcus Theatres & Movie Tavern app?
While you can sometimes use Apple Pay for tickets, many Marcus Theatres & Movie Tavern users report that Apple Pay is not available for concession or food orders, requiring manual credit card entry every time R84R93R101R114.
Do these apps charge extra fees for buying tickets?
Yes, Regal charges a service fee for purchasing tickets through its app R23R25R31, and Marcus Theatres & Movie Tavern users have also reported hidden fees being added to ticket purchases R118.
Are there issues with rewards programs in either app?
Both apps have significant issues with their rewards programs; Regal users report points not tracking or being difficult to redeem R6R12R24R28, while Marcus Theatres & Movie Tavern users struggle with rewards not linking or appearing correctly, sometimes requiring frequent log-ins and outs .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Regal 1/5 · US App doesn’t work: App doesn’t even work what a joke. Can’t reset password or create a new account
  2. [R4] Regal 1/5 · US Slow app: Cannot sign into the app multiple times and it is very slow
  3. [R8] Regal 4/5 · US Password: Good app once your on. But I seem to have forgotten my password. Tried to reset it and you cannot do it from the app. Will not let you hit the send button for the link. Then I reset it and it is now telling me it’s wrong.
  4. [R11] Regal 4/5 · US Works good overall just not sometimes: App was working well until I got logged out and forgot to save my password (my fault ikkk) but when I was going to forgot password the app isn’t good! It’s too glitchy, when I try to put in my email so it can send it for the forgot password, I click send and doesn’t do anything…
  5. [R10] Regal 1/5 · US Doesn’t take credit cards: We tried multiple credit cards. It doesn’t work.
  6. [R18] Regal 3/5 · US Can’t See Purchased Tickets: Overall the app works fine, but for nearly a year now I have been unable to view my purchase tickets. I’ve tried updating the app, deleting a redownloading, signing out, but nothing works (my wife has the same issue with hers). Just annoying to have to pull up an email every time we go to the theater. I also think the OS isn’t as good as Cinemark’s app, which easily al
  7. [R21] Regal 3/5 · US Regal: Issues. Won’t let me order a ticket. I get as far as “purchase ticket” and the icon is gray. Acts like my payment info isn’t there, but it is. I even tried to add another form of payment. Always have to go to the website. My phone is up to date and I’ve shut down numerous times. Annoying.
  8. [R23] Regal 4/5 · US It’s fine, could be better: Functionality is fine, easy to find locations, movies and seats with all important information. As a Regal club member I am disappointed with the .50 user charge as I already pay a monthly fee. Some updates I would love to see: When I purchase a friend or family ticket using their regal club number , the ticket should show in their app as well. When purchasing a ticket
  9. [R3] Regal 3/5 · US Great app, but Regal Unlimited subscribers are left in the dark: Pretty great app, and I’ve used it for years! But once I upgraded to Regal Unlimited, the experience actually downgraded. The app completely strips away your gem status levels with no way to participate in them anymore. While there is a separate rewards program for Unlimited subscribers, the app doesn't reference it at all. As an Unl
  10. [R6] Regal 3/5 · US Fails to upload points: I want to love app but it continuously miss adding points from purchases of tickets and concession food on the app. And the email does not go through to customer service. There is no way to add an app receipt number to manually upload either.
  11. [R9] Regal 3/5 · US Needs improvements: I love the unlimited subscription pass, but i wish the app actually kept track of all the movies you watch throughout the year! Also there needs to be more rewards for subscription members. Maybe first access to buy tickets for movies coming out. I also, would love to be able to update my picture!
  12. [R12] Regal 3/5 · US Ruby/Diamond visit issues: The app continuously erases some of my visits towards diamond status. It’s annoying. Other than that it’s great.
  13. [R7] Regal 1/5 · US Recent update borked things: The recent update gave incorrect movie times for the theater I gone to and it will not allow me to log into my account. I had to use my mobile browser to use my rewards and earn rewards. This update was clearly not properly tested.
  14. [R16] Regal 2/5 · US Update fail: After latest update I can’t use the app
  15. [R15] Regal 3/5 · US The app is a mess: This whole app needs to be fixed. It’s easy to use but needs some serious reconstruction. Whoever they used as a designer did a terrible job. Looks so outdated, when you go to your points there’s no clear way of telling how many points you currently have because of the lifetime points they added in large which is not useful. When you redeem your points, it’s all unorganized. Doe
  16. [R27] Regal 3/5 · US Cannot Download Regal Rewards Card: App overall works well. However, I cannot download regal card to apple wallet. Please fix.
  17. [R32] Regal 4/5 · US Connected seats: App is great overall, only improvement suggestion would be to show which seats are connected to each other
  18. [R29] Regal 5/5 · US AMC A List, their app, and customer service are better: At Regal they believe it is a better use of company resources to pay multiple people to not read customer support emails before responding to them with copy pasted messages than to have kept an app programmer on board to make sure their app works for their patrons. As such you cannot manage your own subscriptions without 24-48 hour delays at
  19. [R42] Regal 1/5 · US App doesn’t show my regal unlimited membership: App doesn’t show my regal unlimited membership I was able to purchase one ticket through the app without a problem when I went to go and pick another movie for a different day. It wasn’t showing my Regal Unlimited membership. There’s no live support for this app which is another thing and it runs extremely slow. You guys need to get a live person to
  20. [R102] Marcus Theatres & Movie Tavern 3/5 · US Please fix it: Became a movie club member and paid for the year. Which would be great but it took me several months to realize to use the benefit I have to sign in and out of the app. That is annoying. I also emailed the company and 3 months later nothing. Love Marcus theaters but the process that should make you feel a little special seems like they don’t even care about you.
  21. [R84] Marcus Theatres & Movie Tavern 3/5 · US Need Major Improvement - Concession Snack Ordering: While purchasing a ticket is a fairly simple and easy process for this app, the checkout process for food / concession ordering needs major improvement. It’s Nov 2025 how is autofill not available for checkout or Apple Pay? Why must I manually enter all my credit card information for checking out my food yet I can buy my tickets with Apple Pay?
  22. [R93] Marcus Theatres & Movie Tavern 3/5 · US Good but needs work: This app is great for movies at Movie Tavern or Marcus Theaters minus a few issues. No way to save payment makes buying tickets or food a hassle. I was able to use Apple Pay for tickets recently but still won’t allow for food. It also doesn’t show rewards points correctly or show purchases made on the website at all. I wish they would sync up the rewards website with the app a
  23. [R101] Marcus Theatres & Movie Tavern 4/5 · US Almost 5 Stars: The only thing holding this app back is it will not allow me to add purchased tickets to my Apple wallet and it does not allow purchase of food with Applepay. Otherwise it is fantastic. Easy to buy tickets. Easy to purchase food.
  24. [R114] Marcus Theatres & Movie Tavern 3/5 · US Request!: Please please please let us use Apple Pay or a saved payment method or something when ordering food like you do when ordering tickets. Having to type in card information every single time is driving me bonkers!
  25. [R25] Regal 2/5 · US Unnecessary Fees: They charge a service fee for purchasing tickets through the app. I’ll just buy my tickets at the theater.
  26. [R31] Regal 2/5 · US Booking Fees?: App is fine. Functions like any app should in 2026. But you’re charging me a booking fee to purchase tickets on your own platform? Come on.
  27. [R118] Marcus Theatres & Movie Tavern 2/5 · US Watch out for surprise fees and wrong dates: Ordered 10 tickets, they tacked on another $20 in hidden fees. Also, the app doesn’t keep track of what day you picked. Watch carefully for the confirmation email and ask for a refund ASAP if they gave you the wrong date. Marcus owns all of the theaters in my town and has converted all but one into their expensive lounge theaters. Going to a theater a
  28. [R24] Regal 3/5 · US Credits: I update the app every time and can’t redeem my credit points. What’s going on? Every time I try to redeem it says I need to update the app, but it is.
  29. [R28] Regal 1/5 · US Redeeming points: Can’t redeem points even after updating the app several times

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store