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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Favor vs Favor Runner

Favor 4.8★ · Free to download 65
Winner Favor
Favor Runner 4.7★ · Free to download 20

Favor is the better choice for customers seeking a reliable delivery service, despite some issues, while Favor Runner is a poor option for drivers due to low pay and app problems.

Full reviews: Favor · Favor Runner

Favor, the customer-facing app, generally receives positive feedback for convenience and timely deliveries, though it struggles with app functionality and order accuracy. Favor Runner, the driver app, is widely criticized for extremely low pay, long distances, and persistent technical glitches that hinder drivers' ability to earn income.

Head to head

Features (Customer App) edge: FavorR1R2R9R12
Favor Favor users appreciate the convenience of ordering, especially from H-E-B, and the availability of various restaurants and deals R2R9. However, the app lacks basic functionalities like paste R1, the ability to save shopping carts R12, and a robust search engine for specific products R9. Users also desire the ability to modify or cancel orders without charge after placement and better transparency regarding item availability for groceries R21.
Favor Runner Favor Runner, as a driver app, focuses on facilitating deliveries. Drivers note that the app is generally easy to navigate but could be more advanced compared to competitors . Key missing features include showing exact pickup addresses before accepting an order and a 'double team' feature for multiple orders .
Ease of Use (Customer App vs. Driver App) tieR2R9R11R17
Favor Many Favor customers find the app easy and convenient to use R2R11R17. However, some report issues with the app not working, signing up, or refreshing, which can lead to cart items disappearing . The search function for groceries is also criticized for being difficult to navigate and inaccurate R9.
Favor Runner Favor Runner drivers describe the app as solid, intuitive, and user-friendly for the most part . Despite this, numerous complaints highlight significant technical issues, including lagging, getting stuck on loading screens, auto-declining orders, and general glitches that prevent drivers from working or impact their ratings .
Reliability & Service Quality edge: FavorR4R5R8R10
Favor Favor's delivery service receives mixed reviews. Many users praise the consistency, timeliness, and professionalism of drivers, often preferring it over competitors R5R8. However, a significant number of recent reviews report issues with orders being delivered to the wrong address, items missing or incorrect, cancellations, and long wait times R4R10R24. The shift of H-E-B deliveries to Favor is cited as a reason for declining reliability and speed .
Favor Runner Favor Runner drivers experience reliability issues with the app itself, such as glitches causing missed orders and deactivations due to false accusations . Drivers also report being sent on extremely long-distance orders R87 and facing penalties for not accepting all orders .
Price & Value (Customer vs. Driver Perspective) edge: FavorR5R6R7R15
Favor Favor customers have mixed opinions on pricing. Some find Favor offers more affordable pricing and lower fees compared to competitors R5. However, many complain about high delivery fees R6, lack of price transparency, and hidden service fees that lead to higher final charges than initially displayed R15R34R43R45. The mandatory upfront tipping is also a point of contention R7.
Favor Runner Favor Runner drivers overwhelmingly criticize the extremely low pay, stating that base pay is often as low as $3.95 for shopping 20-50 items and driving long distances R81R83R87. Many feel the pay does not compensate for distance, time spent shopping, or gas costs R64R83. Drivers also report issues with tips being stolen or delayed and a $2 fee for instant cash-out .
Customer Support tieR4R10R30R33
Favor Favor's customer support receives strong criticism. Users report unhelpful or unresponsive customer service, difficulty resolving issues like wrong deliveries or overcharges, and receiving generic, robotic answers R4R10R30R34. Some mention being offered small credits as a solution to significant problems R33.
Favor Runner Favor Runner drivers face severe issues with support. Many report that technical support is unresponsive or unable to resolve app glitches, leading to lost income and penalties . Drivers also state that support primarily focuses on customer needs, neglecting driver concerns, and that there is no proper online support within the app for drivers .
Pick Favor if

Pick Favor if you prioritize convenience for H-E-B grocery and restaurant deliveries, and value generally reliable and courteous drivers R2R5R8R9.

Pick Favor Runner if

Pick Favor Runner if you are looking for a side gig with flexible hours and are willing to tolerate low pay, long distances, and app glitches for the potential of extra income and occasional good tips .

Evidence note: The evidence for Favor Runner is heavily skewed negative, with many drivers expressing dissatisfaction with pay and app functionality. The customer app, Favor, has a more balanced set of reviews, but recent negative trends are noted.

Frequently asked

Is Favor reliable for grocery delivery?
Favor's reliability for grocery delivery is mixed; while some users report consistent and timely service, many others experience issues with missing or incorrect items, orders delivered to the wrong address, and items being unavailable after an order is placed R4R10R21R24.
Do Favor Runner drivers get paid well?
Favor Runner drivers generally report very low pay, with base pay often as low as $3.95 for shopping numerous items and driving long distances, which many feel does not adequately cover their time, effort, or gas expenses R64R81R83R87.
Are there hidden fees with Favor?
Yes, several Favor users report a lack of price transparency and being charged more than the final amount displayed at checkout, with additional service fees and adjusted totals appearing after delivery R15R34R43R45.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Favor 2/5 · US Its 2026. Surely your app should have a paste functionality. Web version usage only.: The fact I can't paste my delivery instructions from Doordash/UberEats into Favor and even using the text replacement on my phone wont work is the reason for my one star. The fact I had to open my laptop, paste my instructions in Gmail(see even Gmail has paste functionality) and then add it to Favor that way is c
  2. [R2] Favor 5/5 · US Convenient: So thankful for the opportunity to utilize this service, it’s easy & convenient!!
  3. [R9] Favor 3/5 · US it’s pretty alright: I really do like how convenient it is to order from HEB for delivery, it’s mainly what I use it for! however the search engine in place is extremely hard to navigate. I can’t look up specific products without the engine giving me products that don’t even relate to the item I’m looking for. I think if the search function was fixed I’d give it closer to a 5 star rating.
  4. [R12] Favor 3/5 · US Unable to save HEB cart: The service itself is awesome but I hate when I start an order then have to do something else and come back to an empty cart. I have to start shopping all over again and it’s time consuming.
  5. [R11] Favor 5/5 · US App: App is easy to use.
  6. [R17] Favor 5/5 · US Great service: Favor very convenient
  7. [R4] Favor 1/5 · US App is fine Favor service is awful: I really wanted to like Favor because it’s associated with H-E-B, and I even paid for Favor Gold, but my experiences have been consistently disappointing. The final straw was a recent grocery order worth over $160 that was delivered to a completely different address, not even on my street. I received none of the groceries. While the order was refunded, the cust
  8. [R5] Favor 5/5 · US Great Customer Service: Love the consistency of the individuals who deliver in a timely manner. Occasionally they are overwhelmed with orders but continue to communicate and each meal has been delivered hot. Prefer Favor over Uber and Door Dash, if you compare sites Favor offers more affordable pricing and freer fees. Always courteous when I greet them at door. Nicely done Favor team🩷🙏🩷. God ble
  9. [R8] Favor 5/5 · US Favor is My Favorite: I have used Favor since 2019ish when I lived in Houston! You are the most reliable and professional and I appreciate you for just doing your job and doing it better than the rest!
  10. [R10] Favor 1/5 · US Terrible Service - Delivery’s to Wrong Address or Just Get Cancelled: If you want to hire a service that delivers items (dinner) to other places other than your home, have your deliveries cancelled after extended periods of time for no reason or have items missing from the order that you placed and PAID FOR, then Favor is for you!! They are sadly undependable and unreliable and finally after many
  11. [R6] Favor 3/5 · US Expensive & Inaccurate: I’ve never had a bad runner, Favor has the best runners by far :) However the delivery fees are high in comparison and the accuracy of menu options and restaurant hours is not accurate.
  12. [R7] Favor 1/5 · US NO REASON FOR FAVOR IN 2026: The best thing about Favor was the fact that you tipped AFTER the service is rendered. That has now been changed to tipping BEFORE the service has been rendered. The end result is the quality of service has absolutely tanked. Night and day difference between the levels of customer service by the driver before and after this change. Additionally, the driver pay struct
  13. [R15] Favor 3/5 · US Lack of Price Transparency: Unlike every other app, the final amount given at checkout isn’t the final amount that includes exorbitant service fees (Uber manages to disclose this at the final checkout screen). They charge you the finalized amount, then post delivery are looking to charge through the full amount plus service fees and tip. Instead of taking the additional adjusted amount (like insta
  14. [R30] Favor 3/5 · US Wrong house!: This is my 4th time using this app and today was terrible. My delivery was left in the wrong house and as soon as I received the message I called my runner, no answer, I texted her, no answer. I go into the support area of the app and I was not satisfied with the answer I was given. So, I looked for the photo of my delivery and went up the street to see where my delivery was left (so
  15. [R33] Favor 3/5 · US Bad Time Estimates: This app frequently loses connection to the time estimate. It’ll just get stuck and I have no idea when my stuff is arriving. Not to mention that the drivers frequently forget something or can’t find something. At least every third order is messed up. And the solution is just to give me a credit which means I have to use the app again. I prefer to go through HEB’s main app.
  16. [R21] Favor 3/5 · US Told Items are unavailable after order placed when ordering groceries through the app: I don’t know why Shipt is able to show me if an item is low in stock or unavailable when I’m shopping on HEB through the app but Favor cannot. Every time I order HEB through Favor, I get notified by the shopper that at least 2 (usually more) of the items are out of stock so I’m stuck with a partial order. For e
  17. [R24] Favor 3/5 · US Accuracy issues: Favor used to be pretty consistent, but lately order accuracy has taken a huge hit. Favor HEB has always been wrong for me, missing and wrong items, and there’s not a lot they can do about it. The way they solve this is bad, too: they only refund the item amount. Hey, I need that, that’s why I favored it. Especially if it’s groceries. The problem is the time cost, the fact you’v
  18. [R64] Favor Runner 2/5 · US Distance:Time:Quality of life: Not one gig delivery app company pays us for distance or time spent going that distance nor do they pay us for actually shopping for the order, I’ve had to cut all my deliveries to a 5-7 mile radius from the store that’s shopped, factor in traffic/heat, 3-4 mile radius 230p-7p, mostly due to gas but the fact that they don’t GAF literally makes me sick to my stomach,
  19. [R81] Favor Runner 1/5 · US Extremely low Pay. Very demanding labor: They require you to shop for 20-50 items and you’re only paid $3.95 base pay plus whatever tip they can squeeze out of the customer. Try carrying 30+ items and a 48pack of water up stairs for just $8. CRAZY.
  20. [R83] Favor Runner 1/5 · US Inadequate pay: On numerous orders, the commute & time spent shopping on the orders do not equal the pay received. Multiple instances where it states an item is in stock but never is & the route it provides you while shopping is more time consuming/inconvenient!
  21. [R87] Favor Runner 1/5 · US Not what it used to be: Will try to send you to other cities to run, $8 to shop over 60 groceries and drive 10+ miles, new delivery window that they say won’t affect your contract but people have been let go for delivering late, we used to be able to pick up groceries to deliver but now we have to shop for those groceries for the same pay we were getting before. I’ve spoken on a panel with other r
  22. [R34] Favor 1/5 · US Horrible Customer Service: I’ve been over charged my original total is $25.55 and with a tip of $5.03 would make it $30.58 okay, so then I get charged $32.58 so they changed my tip amount this was yesterday 05/14/26 and today 05/15/26 the charges updated from $32.58 to $38.23 for what? I don’t even know and I’ve tried talking to 3 different customer service representatives and they’re no help or j
  23. [R43] Favor 1/5 · US Needs a Class Action lawsuit: It is really grimy to lie to customers about final pricing on orders. Favor does this thing where they tell you check out what your final price is and they do an authorization charge for more than that, then after delivery you see you’re charged an extra $2+ that wasn’t for sure listed on the final page of checkout. When it happened the first time support made it seem
  24. [R45] Favor 1/5 · US Worst food delivery app I’ve encountered: Gave me a random 20$ dollar credit and when I used it on a single item that was 25$ they tried to charge an extra 25 and then another 15 when that 25 was getting declined. When I complained they apologized and claimed it was mistake on their end and they payed what they said I owed because apparently I owe 40 dollars for a 25 dollar order that was covered

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store