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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

FollowMyHealth® vs healow

FollowMyHealth® 4.8★ · Free to download 65
Winner FollowMyHealth®
healow 4.7★ · Free to download 60

FollowMyHealth® has a slight edge over healow due to its more consistent performance in displaying medical information and facilitating communication, despite both apps facing significant user complaints regarding usability and technical issues.

Full reviews: FollowMyHealth® · healow

Both FollowMyHealth® and healow are free patient portal apps that allow users to manage their health information, appointments, and communicate with providers. While both suffer from frequent complaints about bugs and difficult navigation, FollowMyHealth® appears to be more reliable for viewing results and messaging doctors, though recent updates have introduced new problems.

Head to head

Features and Information Access edge: FollowMyHealth®R1R2R4R5
FollowMyHealth® FollowMyHealth® users appreciate being able to check meds, appointments, vitals, and track progress R5. Many find it helpful for seeing medical records, lab results, and past surgeries R59. However, a significant number of users report issues viewing results, with links often missing or non-functional R1R4. Some also desire the ability to view actual image files like MRIs R2 and note limited information or inability to see bills . Recent updates have reportedly removed the ability to send messages or request refills for some users R13R20.
healow healow users find the app helpful for communicating with providers and accessing medical history . However, many struggle to find specific information like lab or X-ray results, noting a lack of clear categories . Users also report issues with medication lists, including duplicates and expired entries , and a lack of features like attaching documents to messages or making notes . Some find the information impossible to find .
Ease of Use and Navigation tieR4R7R10R21
FollowMyHealth® FollowMyHealth® receives mixed reviews on ease of use. Some users find it easy to use and understand R21, while others describe it as very difficult to use, hard to navigate, and confusing R4R32. Specific complaints include problems with password resets R10 and the inability to find or connect with their doctors within the app R7.
healow healow also has a polarized user experience regarding ease of use. Many users praise it as simple, easy to navigate, and convenient . Conversely, a significant number find it extremely difficult, frustrating, complicated, and not user-friendly . Issues include difficulty selecting providers R61, problems creating or saving passwords , and a poorly designed interface .
Reliability and Performance tieR2R3R13R24
FollowMyHealth® FollowMyHealth® users report frequent technical problems, including the app not loading or crashing R46, sign-in issues , and features like prescription refills or emailing doctors being unavailable R3R13. Some describe constant problems and errors R24. However, many users also state that the app 'works like a charm' or 'works very well' R3R2.
healow healow also suffers from significant reliability issues. Users frequently report the app being glitchy, kicking them out , or being unable to access health records after logging in . There are also reports of the app not opening, just spinning indefinitely , and login errors . Some users mention that the app simply doesn't work for them .
Communication and Support edge: FollowMyHealth®R6R12R13R14
FollowMyHealth® FollowMyHealth® is praised by some for easy communication with doctors and quick responses R14R59. However, a major recurring complaint is the inability to reply to messages, send new messages, or request refills, especially after recent updates R12R13R20. Users also report a lack of external notifications R6 and very slow or non-existent support, with responses taking weeks R24R32R46.
healow healow users report significant communication problems. Many state they cannot send messages to their providers or that communication is one-way . Issues with prescription refills not going through are also noted . Users struggle to get ahold of people by phone, with long wait times . The help system is described as a bot R61, and there's no easy way to provide feedback to developers .
Pick FollowMyHealth® if

You prioritize having your medical records, appointments, and test results readily available, and value direct communication with your doctor, understanding that recent updates might introduce temporary messaging issues R5R59.

Pick healow if

You need a basic patient portal that some users find simple and easy for general communication and accessing medical history, and your provider specifically recommends it .

Evidence note: Both apps are free, so there is no free-vs-paid asymmetry. Reviews for both apps are heavily skewed negative, indicating widespread frustration with patient portal apps in general, rather than a clear superiority of one over the other based on recent user experience. Many positive reviews are short and generic, while negative reviews are detailed and highlight specific issues.

Frequently asked

Can I view my test results on these apps?
FollowMyHealth® allows users to view test results, though some report issues with links being non-functional or missing, and a desire to view actual image files like MRIs R1R2R4R59. healow users struggle to find lab or X-ray results due to a lack of clear categories .
Is it easy to communicate with my doctor using these apps?
FollowMyHealth® is praised by some for easy communication and quick responses from doctors R14R59, but many users report recent updates have removed the ability to reply to messages or send new ones R12R13R20. healow users frequently report being unable to send messages to their providers and describe communication as one-way .
Do these apps have good customer support?
FollowMyHealth® users report very slow or non-existent support, with responses taking weeks R24R32R46. healow users find the help system to be a bot and report long phone wait times when trying to reach support R61.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] FollowMyHealth® 2/5 · US Can’t View Results: Well part of this is useful. You can request refills. You can make appointments. But viewing any results is iffy at best. There are instructions to “click on the link above to review results”. Except there usually is no link. Occasionally there is a link but no way to click it because it’s non-functional.
  2. [R2] FollowMyHealth® 4/5 · US It's very good; I’m just asking for this one improvement 🙏🏽: It’s an excellent app that works very well, but I would LOVE an update that allows opening and viewing the actual test result files (images), such as MRIs, CT scans, and X-rays, instead of just the written description.
  3. [R4] FollowMyHealth® 1/5 · US Very difficult to use: Not easy to read or see documents, labs and imaging.
  4. [R5] FollowMyHealth® 5/5 · US Working towards being healthy: This app helps me to check my meds, appt , and vitals. My goal is track to progress.
  5. [R7] FollowMyHealth® 1/5 · US Worst app ever: The app does not work. It will not allow me to connect with my doctor, who doesn’t even show up in the list of providers even though he is affiliated with Northwell Health. His office sends me emails saying I have a new message but nothing is ever there. I have tried everything over the past few months, deleting my profile and signing in with a new email and password but nothing wo
  6. [R10] FollowMyHealth® 2/5 · US Taking 6 digit passcode from email back to App has erased that page on App.: When going thru the Follow my Health App for a new password after completing new password-then you receive code back in email-then you go back to app and find out that page is gone. Very frustrating. I am working from my IPhone 13, my Follow my Health App is up to date. Pls fix!
  7. [R21] FollowMyHealth® 5/5 · US Not a bad app: Displays the information I need it to and easy to use. I couldn’t ask for more
  8. [R3] FollowMyHealth® 3/5 · US Needs bug fix update: Usually the app works like a charm, but today I was unable to renew any prescriptions and also unable to email doctor. Not sure what’s wrong, but would be nice if app support Would make it right again.
  9. [R13] FollowMyHealth® 2/5 · US Inconsistent: App has gotten pretty bad lately. No option to reply to messages, send a message or request a refill. I have to waste time calling the MD office. Not good
  10. [R24] FollowMyHealth® 1/5 · US Constant Problems: Talk about constant problems & errors… too many to list. And when we contact “support”, the response is a minimum of a week, if not weeks later. Just now, I went to the support desk and it’s having technical difficulties and is unable to assist. #BeyondDisappointing
  11. [R6] FollowMyHealth® 3/5 · US No notifications: I like what this app has to offer, but I am removing two stars because notifications outside of the app are not available. I have to actually open the app to see if there’s something new or if my doctors office has messaged me.
  12. [R12] FollowMyHealth® 3/5 · US Messages: Needs a way to reply back to a message
  13. [R14] FollowMyHealth® 5/5 · US Great app: Great for communication with my doctor
  14. [R59] FollowMyHealth® 5/5 · US Communication: I love follow my health because I can get on and see my test results EASILY! I also really like that I can communicate with my Dr. and know that I am going to get a quick response! This is a GREAT app!!!
  15. [R20] FollowMyHealth® 2/5 · US Can’t message anymore since update: The app was great. No longer so. My wife’s doc no longer shows up on her app and mine won’t let me message
  16. [R32] FollowMyHealth® 1/5 · US Follow My Health: This app is absolutely terrible. It’s impossible to navigate, the support or help offered is really non existent and good luck to you if you really need to access your info. I get daily emails telling me my records have been updated, log in to see what has been added, but the answer is nothing. My doctor suggested me using it, I told him I did and it’s awful and he apologized and
  17. [R46] FollowMyHealth® 1/5 · US Unusable: With my correct password and user name I get nothing but messages like “sorry something’s gone wrong” with no next step to help. Using the contact form the same thing happens. And no one answers the phone number provided. Completely useless. Im waiting for important information thats posted to my account that I can’t access. This app is a joke and the company obviously doesn’t want to h
  18. [R61] healow 2/5 · US Needs Instructions: No instructions on selecting provider or Facility. Has you scroll through hundreds of names with no way to select. Name of provider stated Psu. What is that? Md’s office said to go to help on the website which is a Bot!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store