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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Passport Parking vs MPLS Parking

Passport Parking 4.7★ · Free to download 30
Winner MPLS Parking
MPLS Parking 4.7★ · Free to download 65

MPLS Parking is generally more reliable and easier to use for its specific city, despite frequent logout issues, while Passport Parking suffers from widespread critical bugs and poor customer support.

Full reviews: Passport Parking · MPLS Parking

MPLS Parking offers a mostly convenient experience for users in Minneapolis, though many are frustrated by constant logouts. Passport Parking, a broader app, is plagued by critical bugs, payment processing failures, and unresponsive customer service, making it unreliable for many users.

Head to head

Features edge: MPLS ParkingR5R8R14R17
Passport Parking Passport Parking offers notifications and reminders, which users find helpful, and a clean interface R5R14. However, it lacks a map feature to easily locate parking spaces or zones R8R17. Some users also report issues with pre-paying for parking and being unable to end sessions early R39.
MPLS Parking MPLS Parking allows users to extend parking time remotely and store multiple vehicles . It also recently brought back live activities . However, it no longer allows users to reserve parking spots ahead of time . Some users also wish for a feature to end the timer early and get a refund, or a pay-as-you-stay option R84.
Ease of Use edge: MPLS ParkingR1R3R4R5
Passport Parking When Passport Parking works, users describe it as fast, intuitive, and stress-free R5R14. However, many recent reviews highlight significant usability issues, including the app not opening, getting stuck in loops, or having missing UI buttons R1R3R4. Users also complain about restrictive passkey rules and the inability to save new vehicles or update payment methods R18.
MPLS Parking MPLS Parking is generally described as super slick, easy, and convenient to use, especially for entering space numbers and selecting duration . However, a pervasive issue is that the app frequently logs users out, requiring them to sign in every time they use it, which is frustrating and time-consuming R61R63R69R73. Users also wish for a numeric keypad when entering spot numbers instead of a full keyboard R73.
Reliability edge: MPLS ParkingR1R4R11R13
Passport Parking Passport Parking is highly unreliable, with numerous reports of the app not working, crashing, or failing to process payments R1R4R11R18. Users frequently receive tickets despite paying through the app, indicating payment failures or system miscommunication R13. There are also instances of incorrect parking zone identification and issues with verification codes .
MPLS Parking MPLS Parking generally works well for many users and is described as glitch-free and never failing . However, a significant number of users report frequent app crashes, especially at checkout, and payment processing failures, particularly with Apple Pay . Some users also report being unable to park for extended periods due to app issues .
Price/Value edge: MPLS ParkingR15R16R27R33
Passport Parking Passport Parking charges a 'convenience fee' even when it's the only payment option, which users find to be a 'racket' R15R16. There are also reports of being charged for parking on free days or being shorted on paid time R33. The app's payment structure can be confusing, with some users having to pay for full clock hours even if they only need a portion of it R27.
MPLS Parking MPLS Parking charges $0.25 per reservation, which many users find well worth the cost for the convenience . There are no widespread complaints about hidden fees or unfair charges, though one user wished for a pay-as-you-stay model to avoid overpaying R84.
Support tieR2R6R18R39
Passport Parking Passport Parking's support is widely criticized as unhelpful and unresponsive. Users report little to no ownership taken by Passport when the app malfunctions R2. Customer service often refers users to local parking authorities R2R39. The in-app chat is described as an unhelpful bot with no live agents . It can take a long time to get issues resolved, if at all R6R18.
MPLS Parking MPLS Parking's support staff are described as nice but sometimes clueless, especially regarding basic information like holidays affecting parking . Customer service is only available on weekdays during work hours, which can be problematic for users locked out of their accounts .
Pick Passport Parking if

you are in an area where Passport Parking is the only option and you are willing to risk potential app glitches and payment issues R15.

Pick MPLS Parking if

you primarily park in Minneapolis and value an app that is generally easy to use for parking, despite the frequent need to log in .

Evidence note: Passport Parking has a significantly higher number of negative reviews recently, indicating a decline in app quality and reliability compared to its lifetime rating. Many reviews for Passport Parking are critical of core functionality, while MPLS Parking's main recurring complaint is the login issue.

Frequently asked

Does Passport Parking support Apple Pay?
No, Passport Parking does not support Apple Pay, which is a common complaint among users who wish for faster and more secure payment options R32R38R47R52.
Why does MPLS Parking keep logging me out?
MPLS Parking frequently logs users out after payment or when switching away from the app, requiring them to sign in every time they want to use it, which is a major source of frustration for many users R61R63R69R73.
Can I get a refund if I leave my parking spot early with MPLS Parking?
No, MPLS Parking does not currently allow users to end their timer early and get a refund for unused time, nor does it offer a pay-as-you-stay option R84.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] Passport Parking 5/5 · US Seamless, Reliable, and Actually Makes Parking Easy: Passport Parking is one of those rare apps that just works exactly how you need it to. It’s all fast, intuitive, and stress-free. No more running back to the meter or guessing if you have enough time left. The notifications and reminders are a game changer, and the interface is super clean and easy to navigate. Payments are smooth, receipts are
  2. [R8] Passport Parking 4/5 · US Upgrade: Pay your amount awesome! There should be a map in the app so you can easily access the location of the your parking space. This way when you forget to grab the number on the parking meter, you can search your location instead of running back to where you parked
  3. [R14] Passport Parking 5/5 · GB Works well: I realise that it is just a parking app and should be fairly hard to mess up, however have used others that don’t even do this simple task well. All the functions I’ve used seem to work smoothly and intuitively without an excessive amount of selections. The notifications and countdown timer are a good idea to. Simple but useful. Just what an app like this needs. I’m from uk and could d
  4. [R17] Passport Parking 3/5 · US Map?: What kind of parking app doesn’t provide a way to find the zone using the app?
  5. [R1] Passport Parking 1/5 · US Not Working after latest patch…: Usually works great and now it won’t even open up on my phone. Maybe revert back to an earlier build that actually works… I mean just think of all the convenience fees you’re missing out on.
  6. [R3] Passport Parking 3/5 · US Stuck in a loop: Just installed on older iPhone Se first gen, 15.8.6 iOS. As others reported- once app loads doesn’t even give a chance to enter any credentials, goes straight to “sorry cannot verify”. App then sits there and does nothing with a mostly blank screen. Using latest version from App Store Update, just kept trying the app and even did a few phone restarts. Randomly it started to work
  7. [R4] Passport Parking 1/5 · US Cannot open app: I’m their latest update I can no longer even open the app. Now I’ll be stuck with a parking ticket. Thanks!
  8. [R11] Passport Parking 4/5 · US Please fix it: Have used it for the past year, very convenient and easy to use except for the past week it messages we have encountered a problem and asks to validate but it still doesn't work after entering thr validation code.
  9. [R13] Passport Parking 2/5 · US Bad app: This app is awful. I normally use ParkMobile in my neighborhood towns. Unfortunately north shore mass uses this app. It is so bad. It doesn’t remember your parking time enough to realize you haven’t used up the allotted max parking time in a zone. So it won’t let you re park in the same zone when you expire even though you have not parked the maximum time. ParkMobile remembers this. It’
  10. [R15] Passport Parking 3/5 · US A racket: Why is there a “convenience fee” if THIS IS THE ONLY WAY TO PAY FOR PARKING AVAILABLE!!!
  11. [R16] Passport Parking 1/5 · US Not a real app: Warning. Scam company. They attempt to steal your money through deceptive practices. Make very sure you read all of their fine print before you park in one of their spots.
  12. [R27] Passport Parking 1/5 · US Who charges parking by the clock hour?: Awful. Forced to use this when visiting seaside. Wanted to pay for an hour of parking but the payments were by the clock hour so because it was 6:40. I had to pay for the rest of the 6pm hour and then the full 7pm hour. I have never seen parking work like this. Avoid if you can but of course you can’t because we are stuck with these parking companies that ci
  13. [R33] Passport Parking 1/5 · US Be careful...Misleading: Be careful with this app. They say that they offer updated parking fees even on days that parking is free. This is not the case. They have no control on this feature and is misleading and false advertising.
  14. [R2] Passport Parking 4/5 · US Wanting for better support when app malfunctions: When app malfunctions, little to no ownership is taken by Passport. Limited support/coordination with local parking authorities, even for simple issues, makes for a frustrating experience, especially given that this has become a more popular payment option.
  15. [R6] Passport Parking 3/5 · US Can’t save a new vehicle: Edit: after reaching out Twice through the app, this review and once through the website, I finally heard back from somebody. They did help me resolve the issue so I am changing my review from one star to three stars. When that app works it’s great. But very difficult if it does not. Especially since my city has disabled all the meters so that app is the only option to pa
  16. [R18] Passport Parking 1/5 · US Won’t accept a payment method for MONTHS: For MONTHS this app won’t save a payment method. Not the kind of thing you want to deal with when you’re parking to go to an appointment. The thing is, the developer KNOWS this problem exists, and as I write this, the app hasn’t been updated for 4 MONTHS. They claim it only happens on “newer phones”, and they claim it’s Apple’s problem, not theirs. I’m goi
  17. [R39] Passport Parking 1/5 · US Non helpful customer service: Customer service refers you to the company who owns the parking lot. “States first hour free” but yet you still pay for all day parking. No option to cancel no option to stop it once you leave within first hour.. Only reason not disputing is because the money goes towards a church. Be aware of the Parking lot rules before you put your cc information. First and last ti
  18. [R32] Passport Parking 2/5 · US Payment options: I wish they add Apple pay so I can use any card I want instead of putting my card info and might get stolen by cyber attack or bug on the App It would be safer then giving all my card info and faster to pay
  19. [R38] Passport Parking 1/5 · US Junk: OmidD mentioned the problem. Well one problem. If you have a saved payment type and it’s expired, the app doesn’t tell you that or offer to update it. Instead it shows no payment types. Then you enter in the payment info and it says it already exists. At no time telling you the actual problem. Next: it is CRAZY that this app doesn’t support Apple Pay. That is nuts. I’m parking and want to g
  20. [R47] Passport Parking 1/5 · US inconvenient: lack of apple pay or autofill CC info is a pita
  21. [R52] Passport Parking 1/5 · US Parking App Review: Impressively bad, super slow and insane that you can’t do Apple Pay.
  22. [R61] MPLS Parking 1/5 · US Logs me out: Every time I use the app I have to rush before it logs me out…. EVERYTIME.
  23. [R63] MPLS Parking 3/5 · US Easy to use, but logs me out: The app is very easy to use, however, every time I pay for a spot, it logs me out. Because of this, I have to go back into the app to double check if my payment was accepted.
  24. [R69] MPLS Parking 3/5 · US Why am I being logged out?: When I pull up to park somewhere and I open the app, I am prompted to log in each time. I can understand this kind of security for a banking app, but a parking app? I want to be able to park quickly without going through the hoop of logging in each time.
  25. [R73] MPLS Parking 2/5 · US Frustrating: This app is frustrating to use when you’re actually trying to park. It logs me out far too often, which is the last thing you want when you’re rushing to pay for parking before heading to an appointment or event. Having to sign back in every time wastes valuable time. Another major usability issue is that when entering a parking spot number, the app brings up the full keyboard instea
  26. [R84] MPLS Parking 3/5 · US Over paying: It would be really nice if this app allowed people to end its timer if they go back to their car before they finish the estimated time they initially punched in. Now that we no longer have physical machines on the street I can’t see why this feature couldn’t become available. Or something like a taxi timer where you pay as long as you stay. Might create more trust

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store