Passport Parking

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R32] 5/5 · US Seamless, Reliable, and Actually Makes Parking Easy: Passport Parking is one of those rare apps that just works exactly how you need it to. It’s all fast, intuitive, and stress-free. No more running back to the meter or guessing if you have enough time left. The notifications and reminders are a game changer, and the interface is super clean and easy to navigate. Payments are smooth, receipts are
2. [R338] 5/5 · CA It takes the headache out of paid parking: Nobody likes paying for parking but this app works great and it makes paying for parking very convenient. I love the idea that you can extend your time without having to go out to your car.
3. [R344] 5/5 · CA Convenient and Easy to Use: Using the Passport App is free, easy to set up and saves me from overestimating my parking time on the high side. Now, I can estimate the time I need to park on the low side, remotely monitor how much time I have left or add additional time, if required. It also saves me from having to maintain a supply of coin to feed the meter. I find it great to use.
4. [R265] 5/5 · GB Works well: I realise that it is just a parking app and should be fairly hard to mess up, however have used others that don’t even do this simple task well. All the functions I’ve used seem to work smoothly and intuitively without an excessive amount of selections. The notifications and countdown timer are a good idea to. Simple but useful. Just what an app like this needs. I’m from uk and could d
5. [R369] 5/5 · CA So easy to use: Very easy to use, with useful features like countdown timer till your spot expires.
6. [R372] 5/5 · AU Works perfectly: Simple, fast, no problems, good reminders. Just what you expect
7. [R227] 5/5 · US So much better than other options!: Having changed cities to an area that uses a different system, i learned to appreciate how convenient this app is compared to other systems. It’s quick, easy, and I have never had any problems with it.
8. [R334] 5/5 · CA Fantastic!!: We were vacationing in Newport, Rhode Island, this week. I downloaded the app, followed the very simple instructions, slid the slider to how much time I wanted, added to it later after we got the time’s almost up alert, and then paid with Apple Pay. Couldn’t believe how simple and effective this app is. Well done.
9. [R355] 5/5 · CA Great app: Happy to pay the convenience fee to avoid trying to find change. This is an excellent idea!
10. [R365] 5/5 · CA Great - convenient !: Just what I needed - never any change !
11. [R367] 5/5 · CA No more hunting for coins: Once it's set, so easy!
12. [R1] 1/5 · US Not Working after latest patch…: Usually works great and now it won’t even open up on my phone. Maybe revert back to an earlier build that actually works… I mean just think of all the convenience fees you’re missing out on.
13. [R2] 1/5 · US Cannot open app: I’m their latest update I can no longer even open the app. Now I’ll be stuck with a parking ticket. Thanks!
14. [R59] 1/5 · US App will not allow me to log in: After the latest update i cant login. It wont allow me to get past entering my phone number to then get a code! There is no "NEXT" selection on the app to continue to login. I have exchanged a few emails to the app support and they simply advised me to use the web version for now which is a tedious task in itself, log in everytime i park with an authentication code
15. [R60] 1/5 · US awful - couldnt even log in: exactly what the title says. utterly ridiculous.
16. [R7] 1/5 · US Won’t accept a payment method for MONTHS: For MONTHS this app won’t save a payment method. Not the kind of thing you want to deal with when you’re parking to go to an appointment. The thing is, the developer KNOWS this problem exists, and as I write this, the app hasn’t been updated for 4 MONTHS. They claim it only happens on “newer phones”, and they claim it’s Apple’s problem, not theirs. I’m goi
17. [R15] 1/5 · US Can’t update payment: My old card expired and the app won’t let me update my payment. I’ve tried everything- close/reopen. WiFi in/off. Reinstall. Nothing works.
18. [R18] 1/5 · US Unreliable app does not let me use my saved payment methods: It was convenient getting to save my vehicle and common parking zones, but impossible to pay using a saved card. It makes me enter the card information every time I tried to check out, then flagged it as being identical to an already saved card. Deleted the app, use the website instead
19. [R20] 1/5 · US Payment: Horrible app. Tremendously slow load times even though I have perfect internet connection. The slider to choose the time is a horrible design. The app is bugged, when I put in both my cards to pay it kept giving me an error message and after countless times trying it went through. Fix it.
20. [R51] 1/5 · US Where's the Save button?: Tried to enter a second vehicle. Entered the tag number, state and nickname but there's no "SAVE" button.
21. [R58] 1/5 · US Useless app: From time to time developers should check their apps for compatibility with new phones. On my Iphone 17 Air save buttons just disappear after keyboard pops up. I couldn’t save anything. And of course web interface is also cheap useless peg leg.
22. [R67] 3/5 · US iOS UI buttons missing: Can't see numbers as I type space number. IOS problem compounded by non universal design. Tried to add a car today. There is no SUBMIT button showing on the form. Pressing RETURN on keyboard doesn't submit form. App has not been updated for iOS 26. Is there nobody working? What do they do with the money they are making? Submit button shows during iPhone mirroring, so that m
23. [R75] 1/5 · US Literally not usable: The button to choose zone is completely gone. Nowhere to click “Done” or “save” after adding a car info either
24. [R8] 1/5 · US A doggone racket: Be prepared to pay and still get a ticket. Useless app.
25. [R31] 1/5 · US Doesn’t work: Used the app to pay for parking. The location said it accepted the app and the app recognized the location. After paying for a parking space, I still received a ticket even though I paid through the app. So I paid for parking and still received a $15 parking ticket. The app clearly showed the spot was paid for during the time I was ticketed.
26. [R44] 1/5 · US App glitches lead to tickets: I sat in my car (not hurried), ensured the proper zone and plate numbers were entered, updated my card and set it as my primary card. Reserved the max time. When almost two hours had passed, I entered a new session to make sure I was covered. I came out to my car to find a ticket. I was very confused and frustrated. After investigating and contacting the app, my first
27. [R49] 1/5 · US Trickery: First time user, make sure you pre select how long you want to park for or else they notify the local parking people and they give you a ticket within minutes. They also don’t warn you via anything your time will expire.
28. [R26] 1/5 · US Buggy, Terrible, Unusable: It’s a simple concept to mess up. I type in the number on the sign post here in Florida. It shows I’m trying to park on a mountain in Tibet… no quick response. Fingers crossed I don’t get a boot.
29. [R30] 2/5 · US Functional but awful: This app (kind of) works as it should, but is mostly hot garbage. Parking lots show up in incorrect locations, if at all, so searching via the map is 50/50 at best.
30. [R39] 1/5 · US Can’t see the entry prompt for the number entry in the app: Used to work great now it’s useless
31. [R48] 1/5 · US Terrible experience: The app demands that the user enter the passport parking zone, but there is no such thing as a parking zone listed on any of the signage in the area in downtown Saint Paul. It will not accept the number of individual parking spaces, which are what are on the signs, because it is demanding the nonexistent parking zone. I don’t know whether this is the fault of the app or of the
32. [R14] 4/5 · US Wanting for better support when app malfunctions: When app malfunctions, little to no ownership is taken by Passport. Limited support/coordination with local parking authorities, even for simple issues, makes for a frustrating experience, especially given that this has become a more popular payment option.
33. [R41] 1/5 · US Chat support is a lie: It has a “chat with us” button. The “us” doesn’t exist. It’s an unhelpful bot that, when links to FAQ pages don’t solve your problem, then tells you there is actually no live chat. Don’t call it “chat” or else let people know when they start that you don’t provide agents or actual support. Have issues paying for parking? You’re on your own.
34. [R54] 1/5 · US Garbage: Keeps declining all payment methods. This has been a problem since September of LAST YEAR for everyone in my city and yet no one has done anything about it. Customer service is a joke. I’ve reached out multiple times and no one has gotten back to me. Those in my city who have managed to get a hold of someone have just been told that it must be an issue with their credit cards. Sure. 🙄At o
35. [R63] 3/5 · US Can’t save a new vehicle: Edit: after reaching out Twice through the app, this review and once through the website, I finally heard back from somebody. They did help me resolve the issue so I am changing my review from one star to three stars. When that app works it’s great. But very difficult if it does not. Especially since my city has disabled all the meters so that app is the only option to pa
36. [R120] 3/5 · US A racket: Why is there a “convenience fee” if THIS IS THE ONLY WAY TO PAY FOR PARKING AVAILABLE!!!
37. [R212] 3/5 · US Irrelevant convenience fee: My train station parking lot uses this app and no longer uses the parking space slots for cash. I think it’s ridiculous that you have to pay a convenience fee when this is the only option for me to pay for parking. I know it’s only 35 cents but it add up when you have to ride the train multiple times a week.
38. [R226] 3/5 · US Extra $1.10 charges: There is a .55c convenience fee, however, when you try to extend(and this happened twice now), it declines my card. But two minutes later when the session is over, my card works just fine and I’m able to book the parking space for another two hours but I have to pay the $.55 convenience charge again that wouldn’t have been applied the first four times my card was rejected whil
39. [R360] 3/5 · CA Works but at a price: Every town charge their own “convenience fee” 35cents on top of what it cost for parking and every transaction you get hit. Even to add time ! I think we pay enough asit is. Also the timer starts as soon as you open the app. So you havent paid yet and the clock is already ticking . My forst time took me 5 minutes to figure it out then realized i needed to add time as i wasted
40. [R22] 2/5 · US Payment options: I wish they add Apple pay so I can use any card I want instead of putting my card info and might get stolen by cyber attack or bug on the App It would be safer then giving all my card info and faster to pay
41. [R28] 1/5 · US Junk: OmidD mentioned the problem. Well one problem. If you have a saved payment type and it’s expired, the app doesn’t tell you that or offer to update it. Instead it shows no payment types. Then you enter in the payment info and it says it already exists. At no time telling you the actual problem. Next: it is CRAZY that this app doesn’t support Apple Pay. That is nuts. I’m parking and want to g
42. [R38] 1/5 · US inconvenient: lack of apple pay or autofill CC info is a pita
43. [R43] 1/5 · US Parking App Review: Impressively bad, super slow and insane that you can’t do Apple Pay.
44. [R3] 1/5 · US Unnecessarily limiting passkey choice: Don’t tell me what my passkey can or cannot be. It’s 4 digits and I should be able to select whatever 4 digits I want. Introducing frivolous rules and restrictions on my selection is annoying
45. [R19] 1/5 · US Horrible security principles: On a mobile phone, on an app tied to your number or email, they do not allow pins that have the same number in it twice. Get out of my life. Absolutely dumb software design. I’ll use whatever pin I want, or any other app I want, but no. These people have monopolies over towns in many cases. Absolute trashware
46. [R46] 1/5 · US Come ON: Why do you take your PIN-setting guide guidelines so seriously? It’s a parking app, not Fort freaking Knox. I refuse to use this stupid app that’s going to insist I use a PIN I will never remember.
47. [R11] 1/5 · US Getting worse: I work odd hours that often run into the very early morning (2-4AM.) In my neighborhood, parking is very sparse, especially the night before morning street sweeping, and this app used to be a real boon on such nights when I'd get home only several hours before the meters come online, as I could prepay for my spot when I park their after arriving that night. Now, for some unfathomabl
48. [R266] 3/5 · CA Good not great (PLZ ADD PREPAY OPTION)!!!!: The app isn’t bad, decent functionality, although it has the occasional glitch (you just need to restart app so no big deal.) However, the one thing that is SO annoying is that you cannot pay for parking until the exact time that parking is being charged for. E.g. I go to pilates class and it starts at 8am, coincidentally, the parking only starts being p
49. [R52] 3/5 · US Stuck in a loop: Just installed on older iPhone Se first gen, 15.8.6 iOS. As others reported- once app loads doesn’t even give a chance to enter any credentials, goes straight to “sorry cannot verify”. App then sits there and does nothing with a mostly blank screen. Using latest version from App Store Update, just kept trying the app and even did a few phone restarts. Randomly it started to work
50. [R53] 1/5 · US Doesn’t load: App does not load zone or typing. I’m on latest phone and software and app update. App stopped working and is buggy.
51. [R33] 1/5 · US Waste of time: Literally will not allow me to pay for my parking. If you’re reading this JUST USE ANOTHER APP OR PAY AT METER, like I should have done. “Payment failed” no matter how many new cards I add. Default payment method not working. Checked all card info, it’s all valid and correct. App is updated. Still can’t process my payment. Do not waste your time with this app.
52. [R40] 1/5 · US App does not work. Use their website apparently: I cannot get my new payment method to take. I have tried everything their rude customer service rep Rob suggested, and a few things he didn’t suggest. Still can’t get it to work. The last word from Passport was to use the website to pay for my parking. Not sure why they even built an app if you can’t use it.
53. [R62] 1/5 · US Not working in iOS 26: Haven’t been able to use the app on my 14PM running latest iOS 26. I get a blank entry screen when trying to choose the zone. I had to use the web app to start a parking session this past weekend. Is the app no longer usable?