Head-to-head
MyBlock vs TaxCaddy
MyBlock
40
Winner
MyBlock
TaxCaddy
35
MyBlock is better for users who want to file their taxes directly through an app, despite its many technical issues, while TaxCaddy is better for those who work with a tax professional and need a secure document exchange platform.
MyBlock, despite its numerous bugs and poor user experience, allows users to file taxes directly, which TaxCaddy does not. TaxCaddy, while also having technical issues, focuses on document organization and communication with a CPA.
Head to head
MyBlock MyBlock allows users to file federal and sometimes state taxes directly through the app, and some users appreciate the ability to manage their tax returns and even use services like Emerald Card, though these features often suffer from glitches R2. However, many users report being forced to use a web browser for basic functions or state filing, and the app often fails to provide essential links or options for editing returns R1R3R5.
TaxCaddy TaxCaddy is primarily a document collection and communication tool for tax professionals, not a direct filing app . It allows users to upload documents, often with camera features, and communicate with their CPA . However, it lacks direct tax filing capabilities and users cannot review or sign tax forms within the app .
MyBlock MyBlock users frequently complain about the app's poor navigation, broken links, and unintuitive interface R3R5R19. Many find it difficult to edit returns, add documents, or even access basic information, often forcing them to switch to a web browser R1R5R19.
TaxCaddy TaxCaddy receives mixed reviews on ease of use. Some users find it easy and intuitive, especially for uploading documents . However, many others describe it as not intuitive, clumsy, difficult to navigate, and hard to review or change entered information .
MyBlock MyBlock is plagued with reliability issues, including frequent crashes, freezing, login problems, and links that don't work R6R12R13. Users report issues with W2 picture verification, FaceID, and the app constantly logging them out R9R13. Some even experienced incorrect tax calculations or returns being filed prematurely R7.
TaxCaddy TaxCaddy also suffers from bugs and performance issues, with users reporting the app crashing, freezing, and documents being lost or not saving properly . Login problems, issues with verification codes, and Smart Links malfunctioning are also common complaints . Uploading documents can be problematic, with timeouts and limited file types .
MyBlock Many MyBlock users feel the app is a 'racket' and 'scammy,' complaining about high fees, unexpected charges, and being forced into paid tiers or tax professional services R4R15R20R30. Some allege that the company lobbies against free filing services and that the free tier is intentionally difficult to use .
TaxCaddy TaxCaddy is free to download, but its value is tied to its use with a tax professional. Users appreciate its role in streamlining document exchange with their CPA . There are no direct complaints about hidden fees within the app itself, but its utility is limited without a CPA's invitation .
MyBlock MyBlock users report extremely poor customer support, with useless bots, unhelpful local offices, and tech support unable to resolve glitches R20R25R33R44. Some long-term customers feel ignored .
TaxCaddy TaxCaddy users also experience issues with customer support, noting that help numbers don't work, messages and chats are limited, and responses are inaccurate or lack resolution .
Pick MyBlock if
You want to attempt to file your taxes directly through a mobile app and are willing to navigate numerous bugs and potential upsells R2.
Pick TaxCaddy if
You work with a tax professional and need a secure, organized way to exchange tax documents and information with them .
Evidence note: MyBlock has significantly more reviews, and a higher proportion of recent negative reviews, indicating a decline in user satisfaction despite a higher lifetime rating. TaxCaddy's reviews are fewer and also show a mix of positive and negative experiences.
Frequently asked
Can I file my taxes for free with MyBlock or TaxCaddy?
MyBlock is free to download and offers some free filing options, but many users report being forced into paid tiers or professional services for features that should be free, or facing high fees for filing R4R15R20R30. TaxCaddy is free to download and use for document organization, but it does not offer direct tax filing and is primarily used in conjunction with a paid tax professional .
Are these apps reliable for tax filing?
Both apps suffer from significant reliability issues; MyBlock users frequently report crashes, login problems, broken links, and even incorrect tax calculations or premature filing R6R7R12R13. TaxCaddy also has bugs, including freezing, documents being lost, and issues with Smart Links and verification codes .
Do these apps provide good customer support?
Neither MyBlock nor TaxCaddy are praised for their customer support; MyBlock users describe support as unhelpful, with useless bots and local offices unable to resolve issues R20R25R33R44. TaxCaddy users also report that help numbers don't work, and chat or message responses are limited or inaccurate .
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R1] MyBlock Pseudo sincerity: You should know, they will overhype their app, keeping it up to date FOR security, etc, but even the most basic functions (e.g. changing your hone address), they force you to the browser to do so.
- [R2] MyBlock I Highly Recommend: I have been with Turbo Tax since 2014, but they became so greedy and deceitful the last two years. I didn’t receive my full federal refund for 23, 24 due to some tech problems they had; this year they required extra $200, besides their expensive fees, so their “expert” reviews my health insurance information. I abandoned them and turned to H&R. I hope I will not be disappointed
- [R3] MyBlock Doesn’t fully work…: None of the “Learn more” links, or any other links for that matter, open up so you can actually read them. The “Print return” button at the end also doesn’t open. So…. You inevitably have to login to your laptop or login via a web browser outside of the app to download any paperwork. It filed successfully, so 3 stars. But it doesn’t work 100%
- [R5] MyBlock Sucky Control Features: Still in progress of editing my taxes but cannot add other documents like going back to add 1099-DIV & 1095-C. The links are all dead or not available. Thumbs down! 👎
- [R19] MyBlock Disappointed: I’ve used this app for several years and this (by far) was the worst experience. Most links didn’t work if I needed more information. Leaving my tax return and coming back to it was a nightmare. I either had to start over or spent a lot of time hitting the back button. I’ve always paid my taxes through the app and this year I couldn’t, which is fine, but it was not clear whether I ha
- [R6] MyBlock 2026: Can’t log in due to glitch and failure to load. Tried all the basic fixes): restart, on/off, etc. No help.
- [R7] MyBlock Faulty H&R Block Product: I’m a disappointed regular customer. I filled my 2025 taxes with H&R Block and paid to utilize their product. I received a notice from the IRS indicating that I was receiving a penalty for ‘failing to pay 2025 estimated amount’. Long story short I found that even though I had manually inserted the correct numbers from our W2’s, H&R Block’s product generated and utilized
- [R9] MyBlock Nice but always forgets device: Convenient to drop files into but ALWAYS forgets device. I can navigate away to my email for less than a minute to retrieve a document and I’ve got to restart entire process with text code AND answering personal questions. Really annoying
- [R12] MyBlock App crashes: This app rarely works. More times than I care to count I will open app and it won’t load. It’ll go three to five days not loading and then all the sudden it will open. I have to continually delete app and reinstall constantly to get it to work. The log in with fingerprint never works. When this app works it works it’s great.
- [R4] MyBlock Racket: Trying to charge me to access my own tax returns
- [R15] MyBlock Cost to much to file: Had to pay 222 dollars even after a 50 dollar discount
- [R20] MyBlock Horrible: First year filing online with H&R and I’d just like to say I’m never doing it again. I don’t have the money to hire a tax professional but there’s no way to downgrade to file yourself if you accidentally upgrade, the site tells you to call and the bot is useless and gives you false information. I called my local H&R Block and they have no idea how to do anything either! I’m tight on time
- [R30] MyBlock Broken links: The app is decent but every green link does absolutely nothing when you click it. It has made my tax experience significantly longer than it needed to be because I have to go out of my way to go research what something means instead of just simply clicking the link that is supposed to help but doesn’t even open a page. It also forced me to pay $100 to review my investment forms but a
- [R25] MyBlock Nimrod: I went into this experience hoping to get some assistance with my 2024 taxes done. The man named Don in the Hawaiian shirt wasn’t able to assist me in any way what so ever. Don was only able to refer me to phone numbers that ultimately lead me nowhere. Don seems too be only able to make light of a situation that to others can be a stressful situation. Dons’ repetitive and undesired jokes m
- [R33] MyBlock Garbage: I’ve used this app and service for baby years and this newest showing is straight up garbage. The interface is unintuitive. I had simple question and was passed off to 3 people who didn’t know squat.
- [R44] MyBlock Tech support is terrible!: There is a system glitch that would increase my tax liability by several thousand dollars if I didn’t catch it. Three chats and a phone call later no one is able to help, they just tell you to delete your entries and start over, which does not resolve the issue.
- [R13] MyBlock Horrible app: I’m honestly debating doing my taxes somewhere else because this app is such a pain. It makes me put my password in and then I have to also send a text message or an email with a code and even if I choose and not put my password in and do the email or the text message. It still makes me put my password after. You can’t transfer funds out and I tried to add a linked account four times
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store