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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Chick-fil-A vs Crumbl

Chick-fil-A 4.9★ · Free to download 75
Winner Chick-fil-A
Crumbl 4.9★ · Free to download 70

For a more reliable app experience and consistent service, Chick-fil-A has a slight edge, despite some recent app issues, while Crumbl excels in product quality but struggles with app functionality.

Full reviews: Chick-fil-A · Crumbl

Chick-fil-A and Crumbl both offer popular food items with highly-rated apps. Chick-fil-A's app is generally easy to use for ordering and rewards, though recent updates have caused glitches and some users find the interface busy. Crumbl's app is praised for its ease of use and tracking flavors, but many users report significant issues with account creation, particularly with phone number validation.

Head to head

App Functionality & Ease of Use edge: Chick-fil-AR3R7R11R12
Chick-fil-A Chick-fil-A's app is generally seen as easy to order and use, especially for rewards R11R24. However, recent updates have introduced significant problems, including the inability to select stores, search for locations, or add addresses, making the app inoperable for some users R15R39R47. Other complaints include a confusing or 'busy' interface R3, issues with the camera for mobile orders , and problems with gift card scanning . Some users also dislike the inclusion of games and unwanted ad notifications R7R12.
Crumbl Crumbl's app is frequently described as easy to use and convenient for ordering R62. Users appreciate its ability to track flavors and manage rewards . However, a major recurring issue for many users, especially those outside the US, is the inability to create an account due to phone number validation problems R64R67R70. Some users also report being forced to download the app from the website or to redeem gift cards .
Customer Service & Order Accuracy edge: Chick-fil-AR4R5R8R10
Chick-fil-A Chick-fil-A is widely praised for its outstanding service, kindness, and friendly staff, even during busy periods R5R8R18R20. However, some users report issues with order accuracy, receiving wrong or undercooked items R10. Problem resolution through the app's chat feature is described as poor, with unconfirmed refunds and technical glitches R4.
Crumbl Crumbl receives high praise for its in-store customer service, with staff described as energetic, enthusiastic, and helpful . There are no specific complaints in the reviews about order accuracy or in-app customer support, with most service comments being positive about the in-person experience.
Rewards & Value edge: Chick-fil-AR6R9R24R42
Chick-fil-A Chick-fil-A's rewards program is generally considered good, with users appreciating the awards and bonus awards R24R42. However, some users express dissatisfaction with changes to the points required for redemption, noting that more points are now needed for certain items R9. There are also complaints about inconsistencies in point redemption values for similarly priced items . Delivery through the app with DashPass may not apply perks unless a minimum order is met, and users cannot redeem Chick-fil-A rewards when ordering through DoorDash directly R6.
Crumbl Crumbl's app helps users keep track of flavors and offers great rewards . While the cookies are acknowledged as delicious, some users find them to be an expensive treat R63. There are no specific complaints about the rewards program's value or redemption mechanics.
Product Quality & Experience edge: CrumblR2R5R10R14
Chick-fil-A Chick-fil-A is consistently praised for its delicious, hot, and high-quality food R2R5R14R18. The food is often described as outstanding and a favorite R2R18. However, some recent reviews mention issues like crunchy biscuits, not-hot chicken, or undercooked items R10. The absence of specific menu items, like the jalapeño chicken sandwich, also leads to strong negative feedback from some users .
Crumbl Crumbl cookies are overwhelmingly praised for being delicious, amazing, fresh, soft, and having a great variety of flavors R62. Users consistently highlight the quality and taste of the cookies as a primary reason for their positive experience.
Delivery & Pickup Experience edge: Chick-fil-AR4R5R6R20
Chick-fil-A Chick-fil-A is praised for fast service, even with long lines R5R20. However, there are issues with the drive-thru process, where mobile order lanes can get stuck, leading to delays . Some users also report problems with delivery, including missing items, unfulfilled free delivery promises, and issues with DashPass perks R4R6. Registering a car for drive-thru is seen as inconvenient for business travelers .
Crumbl Crumbl delivery can take a bit R63. There are no specific complaints about pickup, but users desire more payment options, specifically cash at pickup or traditional credit cards, as current methods are all digital .
Pick Chick-fil-A if

you prioritize generally reliable app ordering, fast service, and a strong rewards program, and are willing to overlook occasional app glitches or minor order inaccuracies.

Pick Crumbl if

your main priority is delicious, high-quality cookies with a wide variety of flavors, and you don't mind potential friction with app account creation or digital-only payment methods.

Evidence note: Many reviews for both apps focus heavily on the quality of the food rather than specific app features. Crumbl's negative app reviews are almost exclusively about account creation issues, particularly phone number validation, which appears to be a significant barrier for some users.

Frequently asked

Are there issues with creating an account on the Crumbl app?
Yes, many users report significant problems creating an account on the Crumbl app, primarily due to invalid phone number errors, even when using correct numbers R64R67R70.
Does the Chick-fil-A app have issues after updates?
Yes, recent updates to the Chick-fil-A app have caused issues for some users, including the inability to select or search for stores, add addresses, or use the app for delivery R15R39R47.
Is Chick-fil-A's customer service good?
Chick-fil-A is widely praised for its outstanding and friendly customer service, with staff often noted for their kindness and efficiency even during busy periods R5R8R18R20.
Are Crumbl cookies worth the price?
Crumbl cookies are consistently described as delicious, amazing, and worth it by many users, though some acknowledge they are an expensive treat R62R63R79R109.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Chick-fil-A 3/5 · US Interface is confusing: There’s a lot of hidden parts and some aren’t clear unless you scroll but it’s not clear right away that you’re supposed to. The app just seems too busy.
  2. [R7] Chick-fil-A 1/5 · US Annoying and idiotic: How about you focus on making an app that works before you put stupid little games in the app
  3. [R11] Chick-fil-A 5/5 · US 5 ⭐️: So easy to order and use.
  4. [R12] Chick-fil-A 3/5 · US Ordering works, but can’t disable ad notifications: The app works well for ordering, however, I must deduct a few stars because like many apps these days, it is just assumed that we want ads sent as notifications. I disabled every notification type except for order updates and I still get multiple ads sent to me per week. I had to just give up and block notifications at the OS level to make it sto
  5. [R4] Chick-fil-A 2/5 · US Terrible chat for problem resolution: I used the app to do a delivery order and one of my items was missing and so the app directed me to use the chat feature. The resolution with the chat was not great because it promised to refund my money in 3 to 5 days. But I have no proof of that and no confirmation and while I was trying to chat with the chat bot. The text screen kept reloading every few sec
  6. [R5] Chick-fil-A 5/5 · US Outstanding service and kindness: Even though this place was extremely busy , our food was served within minutes. The servers kept coming around asking customers if they wanted refills on drinks. Plus, the food was outstanding. Great experience…. I wish I didn’t live four hours away.
  7. [R8] Chick-fil-A 5/5 · US Smiles: Matthew was an amazing greeter at the window. He had a nice smile and called me by my name. It is not taken for granted. The lady that took my order was so kind.
  8. [R10] Chick-fil-A 2/5 · US Check order before leaving drive thru: Ordered a spicy chicken deluxe for my sandwich. 15 minutes later and 10 miles down the road I reached for my sandwich. I ordered a spicy chicken deluxe and got a grilled deluxe with half cooked bacon. So check order before leaving drive thru
  9. [R6] Chick-fil-A 3/5 · US The Hidden Catch in Chick-fil-A DoorDash Orders: Chick-fil-A delivery is partnered with DoorDash. I enjoy Chick-fil-A, but I’m frustrated that even with DashPass, delivery through the Chick-fil-A app doesn’t apply the DashPass perks unless the order is a minimum of $12. When ordering Chick-fil-A through the DoorDash app, the DashPass perks apply, but you are unable to redeem Chick-fil-A rewards.
  10. [R9] Chick-fil-A 3/5 · US Ok: They changed it so you need 1000 points for a sandwich now
  11. [R24] Chick-fil-A 5/5 · US Quick and easy: Love the Chick-fil-A app!!! Gives great awards and sometimes a bonus award! Totally recommend!!!
  12. [R42] Chick-fil-A 5/5 · US Best rewards ever: This app and restaurant has the best customer service and reward system in the business
  13. [R2] Chick-fil-A 5/5 · US Fan of CHICK-FIL-A: I really love CHICK-FIL-A if I can only eat it everyday without getting fat I would
  14. [R14] Chick-fil-A 5/5 · US Great food!: Thank you for all of the quality food at this chic fil a! Everything is always hot and delicious! We love it!
  15. [R20] Chick-fil-A 5/5 · US South Lakeland Chick Fil A is the BEST: These people are so helpful and kind, even in the hottest conditions. Everyone knows even if the line is long, the food will come out faster than anywhere else you can drive thru.
  16. [R64] Crumbl 1/5 · GB Phone number: For some reason it’s not letting me take my phone number and saying that it isn’t valid (even though it is) I tried a few phone numbers and it still didn’t work, I hope they can do something about this
  17. [R67] Crumbl 1/5 · GB Phone number invalid????: Not letting me add my phone number, it keeps saying it’s invalid
  18. [R70] Crumbl 1/5 · GB Signing up: I installed the app and to this day am unable to create an account because it keeps saying my mobile number is invalid, which it’s not. So I tried various phone numbers from my friends too and they still won’t work.
  19. [R15] Chick-fil-A 1/5 · US Update broke the App: After the most recent updates you can’t select or search for stores.
  20. [R39] Chick-fil-A 1/5 · US App no longer works: This app used to be great - after this last update, all previous orders are gone, all stores are gone, and even when entering the address, mo stores show up in the list - using iphone 16 pro running latest ios. UPDATE - when this occurred, i was on cellular with a VPN active. When i got home on wifi without the VPN active the app was back to normal and everything returned. H
  21. [R47] Chick-fil-A 1/5 · US New Update is Trash: App already wasn’t the best. Most recent update made the app completely inoperable for delivery. Have used for years and now all my addresses are deleted and it won’t even let me add one back in. Annoyed. Fix it.
  22. [R18] Chick-fil-A 5/5 · US #1 costumer: My favorite restaurant ever everything is always so delicious and the service is amazing!
  23. [R62] Crumbl 5/5 · US Bestest sweet treats💗: 10/10! Easy, convenient, delicious
  24. [R63] Crumbl 3/5 · US Amazing: Cookies are great but it's such an expensive treat and the delivery takes a bit
  25. [R79] Crumbl 4/5 · US Amazing: The cookies there are amazingly good and their cakes are amazing. Also I love the red velvet one and I love the carrot cake one and for the cookies I love the original flavors and their new ones. and if you haven’t had them before, you should definitely try them.
  26. [R109] Crumbl 5/5 · US The best cookies: If you want different flavor cookies please go here. They are huge worth it.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store