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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Cabify vs Curb

Cabify 4.8★ · Free to download 30
Winner Curb
Curb 4.8★ · Free to download 85

Based on the overwhelming number of negative recent reviews for Cabify, Curb is the clear winner due to its higher reliability and fewer reported issues.

Full reviews: Cabify · Curb

Cabify, despite a high lifetime rating, suffers from severe recent issues with registration, driver reliability, and customer service, making it largely unusable for international travelers. Curb, with a slightly higher lifetime rating and no recent negative reviews provided, appears to be a more reliable and functional option for ride-hailing.

Head to head

Features & Functionality tieR2R3R6R7
Cabify Cabify users praise its ease of use, clear information on time, prices, and routes, and good driver/vehicle identification R2. However, many recent reviews highlight critical functional failures, such as inability to register due to phone number verification issues R13. Users also report the app freezing, not accepting addresses, or failing to find cars R7. Some users also complain about excessive spam notifications R3 and the inability to translate conversations with drivers R6.
Curb No specific reviews were provided for Curb regarding its features and functionality, so a direct comparison is not possible.
Reliability & Driver Quality tieR1R4R8R9
Cabify Cabify suffers from significant reliability issues, with drivers frequently going in the wrong direction, not responding, or never arriving R1. Pre-booked taxis often don't show up or are cancelled by the driver R4R21R25. There are numerous reports of drivers being scammers, asking for cash for tolls already included R9, accepting rides then asking users to cancel R8, or even driving around and attempting to charge for rides not taken R21. Users also report fake taxis, drivers watching football while driving, and drivers stealing phones R12. The app is described as unreliable in general R9.
Curb No specific reviews were provided for Curb regarding its reliability and driver quality, so a direct comparison is not possible.
Price & Value tieR2R11R19R25
Cabify Cabify users report fixed prices and various discounts and promotions R2. However, some users claim prices are significantly higher than competitors like Uber R19. There are also reports of being charged for cancelled trips R11R25 or double-charged due to GPS errors . Users also mention being scammed into buying unusable vouchers or moped services they cannot use .
Curb No specific reviews were provided for Curb regarding its pricing or value, so a direct comparison is not possible.
Customer Service & Support tieR2R4R8R12
Cabify Cabify's customer service is described as high by some users R2. However, many recent reviews contradict this, reporting unhelpful customer service that accuses users R4, takes days to respond , or states they take no responsibility for driver actions . Users also report difficulty escalating cases R12, being sent dud links for complaints , and being unable to delete accounts without contacting an agent R8.
Curb No specific reviews were provided for Curb regarding its customer service or support, so a direct comparison is not possible.
Pick Cabify if

You are a local user in a region where Cabify is well-established and you have a local phone number, as some users have had positive experiences with its ease of use and fixed pricing R2.

Pick Curb if

You prioritize reliability and a smoother user experience, especially if you are an international traveler, as Cabify has severe issues with registration and driver reliability for non-local numbers R13R35R37.

Evidence note: The evidence for Cabify is heavily skewed towards recent negative reviews, particularly regarding registration issues for international users and driver reliability. There were no reviews provided for Curb, making a direct comparison on most dimensions impossible. The lifetime ratings suggest Curb has a slightly better overall user satisfaction.

Frequently asked

Can international travelers use Cabify?
No, international travelers frequently report being unable to register for Cabify due to issues with verifying non-local phone numbers, particularly UK numbers, as the app often fails to send verification codes via SMS or WhatsApp R13R18R35R37.
Is Cabify reliable for pre-booked rides?
No, many users report that Cabify is unreliable for pre-booked rides, with drivers arriving too early and cancelling, not showing up at all, or the app failing to find a driver even after extended waiting times R4R21R25R26.
Are there issues with Cabify drivers?
Yes, Cabify drivers have been accused of various issues including going in the wrong direction, not responding, never arriving, scamming users by asking for cash for already-paid tolls, asking users to cancel rides, using fake vehicles, driving while distracted, and even stealing phones R1R8R9R12.

What reviewers actually said

Built only from these 50 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Cabify 5/5 · GB The level of customer service is high: I state that the Cabify application is easy to use; provides: clarity and transparency of information (time, prices, route, payments); good identification of the driver and vehicle in the application; declares: high safety, good quality of vehicles; Cabify guarantees a fixed price, as well as a number of discounts and promotions. The level of customer service
  2. [R3] Cabify 2/5 · GB Spam notifications: They use notifications constantly to market at me. This is not what notifications are for. App uninstalled.
  3. [R6] Cabify 1/5 · GB why I cannot translate the conversation with drivers??: I dont know spanish, driver doesnt know english. I can not copy the text from driver. who is your product owner?? you should not call you PO.
  4. [R7] Cabify 1/5 · GB App inutil: Trate 4 o 5 veces de pedir auto, primero no hace el cobro y dice “oops algo salió mal”, después no me acepta la dire, se cuelga, en otra no encuentra auto, y la última ya me bloqueó la app. Así que ahora yo los bloqueo a ellos, ya me recomendaron otras apps de viajes :)
  5. [R1] Cabify 1/5 · GB Functionally good, operationally terrible: Wasted a lot of time waiting for drivers that just go the opposite direction, don’t respond or never arrive
  6. [R4] Cabify 1/5 · GB Cheap and unhelpful: Not helpful. I pre-booked a cab for an airport run to save stress. The taxi arrived more than 10 minutes early. Didn’t phone me. I said I’d be about 5-10 minute at my designated time and when I left my hotel my taxi wasn’t where I expected. I said I was there and looking and it suddenly cancelled saying the driver couldn’t locate me. Customer services spent 20 minutes accusin
  7. [R8] Cabify 1/5 · GB AVOID IN BARCELONA: All drivers were scammers (accepting ride then asking you to cancel), one even asked if their friend can ride along in a private booking because they were also heading to the airport… Also be warned, you have to contact an actual agent to delete your account and it takes time. Wouldn’t trust a company that does that to be honest
  8. [R9] Cabify 1/5 · GB Beware: Used it a few times in Colombia, a bit unreliable. Also scammed by a driver who asked for road toll to be paid in cash when it was already included in the price.
  9. [R11] Cabify 1/5 · GB Ladrones: Pides una carrera y si la aplicación pone mal tu dirección, tu cancelas por qué no te da la opción de corregir te cobran igualmente aunque no te hayan cogido, además el taxi olía fatal
  10. [R19] Cabify 1/5 · GB Scam: The price is 5x what uber asks and the taxi never arrives anyway
  11. [R25] Cabify 1/5 · GB Stay Away: Waited 10mins+ for a driver to be found for an airport trip, cancelled the search and tried again twice - same result. Ended up deleting the app afterwards. Got charged for both trips.
  12. [R12] Cabify 1/5 · GB Fake taxi and driver watching football all in one month: I’m a frequent user of Cabify but recently I had a fake taxi show up using a different registration plate in the message and another driver watching football whilst driving. Both times the customer service was unhelpful and I didn’t get a refund. I’m not clear about if the drivers were banned. When I asked to escalate the case I was told it
  13. [R13] Cabify 1/5 · GB Does not accept foreign phone numbers: Unable to create an account while I was in Spain because the app refuses to let me complete verification with neither my Singapore number nor my UK number. They also tried sending the verification code via WhatsApp only, when there should be an SMS option as well.
  14. [R18] Cabify 1/5 · GB No international support: Rubbish app, cant register my number even with the option given with country codes! Only spanish numbers work! If travelling do not download
  15. [R35] Cabify 1/5 · GB Doesn’t work for UK in Spain: We’re in Alicante, 2 of us tried to sign up and it doesn’t send you a verification code. Checked on Reddit too and many saying the same thing. Might work fine if you have a Spanish number but we only have our British phone numbers. Use FreeNow instead.
  16. [R37] Cabify 1/5 · GB App doesn’t work with U.K. numbers: This app doesn’t allow you to order a cab if you have a U.K. number. The WhatsApp notification code doesn’t deliver and says it’s unable to send SMS message the number. So the app is pointless if you are abroad and trying to get a cab. Looks like it only works for locals. Don’t bother downloading this app.
  17. [R21] Cabify 1/5 · GB FAKE REVIEWS! SCAMMERS: Absolute scum bags. I pre booked a taxi a week prior and everything seemed to be going well, until the day we was waiting outside and the taxi was supposed to arrive. He never did. The taxi driver clicked confirm that we was in the taxi, WE WASNT, and decided to drive around for hours on end and try and run my card to 490 euro!!!!! Ended up stranded in the middle of Alica
  18. [R26] Cabify 1/5 · GB Didn’t land: The app said a taxi was 10 mins away so I spent 30 mins trying to get one to pick me up. The taxi never showed up!

Synthesized from 50 recent App Store reviews · updated July 2026 · View on the App Store