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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Docusign vs Jotform

Docusign 4.9★ · Free + IAP 75
Winner Docusign
Jotform 4.9★ · Free + IAP 60

Docusign is the better choice for straightforward document signing due to its generally easier user experience, while Jotform is better for building custom forms, despite its significant app stability and customer support issues.

Full reviews: Docusign · Jotform

Docusign excels in ease of use for signing documents, though it faces criticism for pricing and occasional glitches. Jotform offers powerful form building capabilities but is plagued by app instability, poor customer support, and aggressive subscription practices.

Head to head

Features and Functionality edge: JotformR5R8R10R12
Docusign Docusign is praised for its core functionality of signing and dating documents, with users finding it a fast and efficient way to handle paperwork R5R8. However, some users report issues with specific features like adjusting text size R10, difficulty with fill-in-the-blank options R12, and problems with checkmarks disappearing . Some also find the process of managing envelopes and categories confusing .
Jotform Jotform is highly valued for its extensive form-building capabilities, allowing users to create custom forms for various business needs, including surveys and consent forms . Recent updates, including AI integration, are seen as beneficial . However, users note missing features like an 'add to cart' option for multiple items in a single transaction .
Ease of Use edge: DocusignR5R6R9R11
Docusign Many Docusign users find the app user-friendly, intuitive, and easy for uploading PDFs, signing, and dating R5R11. However, a significant number of users report difficulties with the actual signing process, maneuvering text boxes, and general clunkiness, especially on iOS R6R9.
Jotform Jotform is generally considered easy to use for creating forms from scratch . However, many users describe the app as clunky, difficult to navigate, and not user-friendly, especially on mobile devices R61. Some struggle with account management across multiple Microsoft 365 accounts .
Reliability and Performance tieR4R7R26R36
Docusign Docusign users report frequent glitches, slowness, and unresponsiveness, especially on iPads and after updates R7R26. Issues include documents not being received R4, checkmarks disappearing , inability to upload PDFs , and server error messages R36. Some users cannot send documents from newer iPhones or are stuck in update loops . Deliverability of documents is also a concern for some .
Jotform Jotform suffers from significant reliability issues, with users reporting the app frequently hanging, crashing, or getting stuck on the logo screen R66. Users also experience problems with new form submissions not appearing without constant logging out and refreshing , forms not saving , and submitted forms not showing up consistently across devices .
Price and Value tieR1R3R14R27
Docusign Docusign is criticized for being expensive, with some users calling it a 'rip-off' at nearly $400/year R1. However, many users appreciate the free tier for basic signing needs, finding it a valuable alternative to paid subscriptions like Adobe R3R14R27.
Jotform Jotform offers a free tier that is appreciated by many . However, users find the jump from the free to paid plans to be very large and expensive, making it not worth the cost for some . There are also complaints about the free version capping storage before submission limits are reached and being lured into premium options .
Customer Support and Billing tieR1R4R16R58
Docusign Docusign's customer support is described as difficult and unhelpful, with long wait times and unresolved issues R4. Users also report unethical billing practices, such as refusing refunds on renewal day R1 and making it intentionally hard to cancel subscriptions, leading to unwanted charges R16. Some users cannot set up accounts due to verification email issues R58.
Jotform Jotform receives widespread criticism for its horrible customer support, with users reporting long response times, inability to speak to the same person, and a lack of live human interaction R63R67R91. There are serious accusations of automated account suspensions without warning R61R63R64 and fraudulent double-charging, with refusal to refund . Users also struggle to cancel subscriptions .
Pick Docusign if

You primarily need a reliable and easy-to-use solution for signing documents quickly, especially if you can utilize the free tier for basic needs R5R14.

Pick Jotform if

You need advanced form-building capabilities with customization options for your business, and are willing to tolerate significant app stability issues and poor customer support .

Evidence note: Both apps have a significant number of negative reviews, particularly recent ones, highlighting issues with app stability, customer support, and pricing. Docusign's lifetime rating is slightly lower than Jotform's, but Docusign has a much larger user base. The free vs. paid asymmetry is present, with free users of both apps often encountering limitations or friction that lead to negative reviews.

Frequently asked

Is Docusign free to use?
Yes, Docusign offers a free tier that many users find sufficient for basic document signing needs, allowing them to sign timesheets weekly or complete other paperwork without an expensive subscription R3R14R27.
What are common complaints about Jotform?
Common complaints about Jotform include frequent app crashes, hanging, or failure to load R66, extremely poor customer support with no live person to talk to R63R67R91, and issues with automated account suspensions or fraudulent billing practices R61R64.
Is Docusign expensive?
Yes, Docusign can be very expensive, with some users reporting annual costs of nearly $400 and finding it a 'rip-off' R1.
Does Jotform have good customer service?
No, Jotform is widely criticized for its horrible customer service, with users reporting long response times, an inability to speak to the same person, and a lack of live human support R63R67R91.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] Docusign 5/5 · US It is user friendly and so easy to get it done: It’s so easy to go through the app upload a pdf. And get it signed and dated!
  2. [R8] Docusign 5/5 · US Easysign: A very fast and efficient way of getting paperwork done easy!
  3. [R10] Docusign 1/5 · US Text: Need the old version back. I Can’t make the letters small anymore to fit
  4. [R12] Docusign 3/5 · US Fill in blank feature needed: Would be great and more user friendly to be able to fill or make fillable and or check instead of having to create a textbox for each block
  5. [R6] Docusign 3/5 · US Seems simple: Will not let me sign using the button even after I updated my information
  6. [R9] Docusign 3/5 · US Kathryn: I found trying to maneuver the actual signing process to be extremely difficult. I tried all kinds of ways for 3 days before I was able to actually sign the document regarding
  7. [R11] Docusign 4/5 · US Quick and easy: I never did this on my phone, was super quick and easy!
  8. [R4] Docusign 1/5 · US Customer support is difficult: Great when the app is working. Now people are not receiving my documents. Reach out to customer service, been over an hour, have got nowhere.
  9. [R7] Docusign 1/5 · US Glitchy and useless on IPad 13 inch screens: Used to be good before an update years ago. After that was slow and glitchy. Horrible at a point and useless to use on IPad 13 inch screens with Apple Pencil. If I was apple I was stop this download for 13 inch screen iPads. You place the initials in the box and send to sign, when it comes back initials are half an inch in the middle of the document rig
  10. [R26] Docusign 1/5 · US Seems like a terrible app: Maybe it’s just me, but this app seems unmanageable. I’m not sure why everyone else loves it so much. Maybe the desktop version or website is a lot more efficient and intuitive, but the app is absolutely not. There’s nothing intuitive about the iOS version of DocuSign, and it seems glitchy on top of that. How a platform with a modular interface can actually function dece
  11. [R36] Docusign 1/5 · US Server error message: Even though I pay for subscription, it keeps giving me error message 5 to 10 times each time. I’m trying to sign anything.
  12. [R1] Docusign 1/5 · US Rip-off: WAY too expensive for what it actually is, nearly $400/year now. And they will not honor a refund when you try to cancel on the day of renewal. I have never seen a company do that. Greedy, unethical people.
  13. [R3] Docusign 3/5 · US Excelente: Muy práctico y lo mejor es que es gratis
  14. [R14] Docusign 5/5 · US Fast & free!: I need to sign timesheets weekly and am currently very financially stretched. This solved my problem and works flawlessly. No need for expensive Adobe subscription. Thank you from the bottom of my heart!🌠🌠🌠🌠🌠
  15. [R27] Docusign 5/5 · US Muy buen servicio: Me encanta puedo hacer mis documentos por gratis
  16. [R16] Docusign 1/5 · US Purposefully makes it impossible to cancel subscription: Need this app/product monthly? Fantastic! It works okay and does what it advertises. Only need a few signatures one time but don’t need it again? Then you’re the customer they really want! They’ve done everything in their power to make it as hard as possible for you to cancel your subscription. You’ll just keep getting charged monthly withou
  17. [R58] Docusign 1/5 · GB Your verification emails aren’t sending.: Nothing received so can’t set up an account.
  18. [R61] Jotform 1/5 · US Not great: Very annoying. Not user friendly. Blocked my account bc I needed to build a form that required my clients ID. But they have no issues using ai to track what you do.
  19. [R63] Jotform 3/5 · US Horrible customer support: The form builder was great and I enjoyed it even paid for the silver plan. For whatever reason my account got disabled and now they are asking for legal documents? Why do they need this stuff. I am self employed and contract with organizations so I can’t provide my own legal documents. I contacted customer support and they take forever to respond. This would be the b
  20. [R64] Jotform 1/5 · US Automated Suspension!: I worked hours on a form and I just got suspended with no warning at all while I was working on the form! The fact that an automated system can just arbitrarily suspend me is scary. This is not a good model if you are counting on these for business.
  21. [R66] Jotform 3/5 · US Review: I rely on this app a lot but it’s buggy, it makes me sign in often. And after some time when I open the app I just get blank screen, Can’t see my forms or anything and no matter how many times I close the app and open it again I can’t get to my forms. I have to uninstall and reinstall completely to get the app to work, and navigating the site on mobile is a nightmare. Pls fix :(
  22. [R67] Jotform 1/5 · US Worst Customer Service Period: You can't talk to someone directly, they will email you back. what's even worse...you can't talk to the same person, so when the first person asks you a question or tries to help then asks you to do something a new person will come in to the conversation and you will have to start over since they don't read the whole conversation. a problem that could take 5 minutes
  23. [R91] Jotform 1/5 · US Terrible app: No real people to help you. Glitchy on platform

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store