Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Kohl's vs Bath & Body Works | B&BW

Kohl's 4.8★ · Free to download 40
Winner Bath & Body Works | B&BW
Bath & Body Works | B&BW 4.9★ · Free to download 50

While both apps suffer from significant technical issues, Kohl's app is currently less functional for a broader range of users due to recent updates, making Bath & Body Works | B&BW the slightly better choice, despite its own flaws.

Full reviews: Kohl's · Bath & Body Works | B&BW

Both Kohl's and Bath & Body Works | B&BW apps are plagued by bugs, login issues, and poor performance, leading to user frustration. However, Kohl's recent update has rendered its app unusable for many users with older phones, a problem not as prevalent or severe with Bath & Body Works | B&BW.

Head to head

Features tieR1R5R6R12
Kohl's Kohl's users appreciate features like in-store pickup, browsing, and seeing item descriptions, as well as the ability to scan items in-store to check prices R5. The app also consolidates account information, rewards, Kohl's Cash, coupons, and sales . However, users report issues with viewing product reviews, filtering marketplace items, and problems with Kohl's Cash application R1R6R12. Some users also miss the ability to scan barcodes at home .
Bath & Body Works | B&BW Bath & Body Works | B&BW users value the app for accessing member cards, free items, and online shopping for delivery or in-store pickup . The app also has a loyalty program that users enjoy . However, several features are reported as broken or missing, including the inability to add gift cards, a missing 'save for later' or 'love it list' option (though some recent updates brought it back), and issues with applying promo codes at checkout R101. Users also complain about the app defaulting to shipping instead of in-store pickup R90.
Ease of Use tieR1R9R25R39
Kohl's Many Kohl's users find the app difficult to use due to frequent glitches, freezing, and crashing R1. Specific complaints include the app emptying shopping bags, blank screens when trying to read reviews, and slow performance during checkout R1R25. Some users also report difficulty confirming returns and redeeming points R9R39. The search filters are also criticized for not working effectively .
Bath & Body Works | B&BW Bath & Body Works | B&BW users experience significant usability issues, including the app constantly logging them out or requiring a refresh R64R75. The app is described as glitchy, slow to load, and prone to freezing and closing . Users also report problems with the checkout process, where items suddenly become unavailable, and the list resets . A minor but frustrating issue is the app pausing background music .
Reliability edge: Bath & Body Works | B&BWR1R2R4R10
Kohl's Kohl's app has severe reliability issues, particularly after recent updates. Many users with older iPhones (8+ or those unable to update beyond iOS 16) report being unable to use the app at all, as it requires iOS 18 or later and gets stuck in an update loop R2R4R10. Beyond this, general glitches, crashes, and freezing are common R1. Tracking online orders is also unreliable .
Bath & Body Works | B&BW Bath & Body Works | B&BW's app also suffers from significant reliability problems. Users frequently report being unable to log in, with the app either refreshing to a logged-out state or displaying error messages R61R64. The app often fails to sync with purchases or online orders R61. Checkout issues are prevalent, with items showing as available but then being out of stock during purchase . Shipping and order tracking are also unreliable .
Price/Value tieR8R18R20R30
Kohl's Kohl's users appreciate the app for finding good deals, discounts, and Kohl's Cash R20. Many find the quality of products to be good for the prices R8. However, some users feel the merchandise quality has declined R18 and that the point system for rewards is low R39. There are also complaints about Kohl's Cash not being applied correctly R30 and deceptive ad links .
Bath & Body Works | B&BW Bath & Body Works | B&BW users love the products for their amazing smells and quality . They appreciate the loyalty program and rewards . However, users report issues with free shipping not being applied correctly and frustration with the rewards system changing to exclude certain items . Some also complain about sales prices not being competitive .
Support tieR37R47R61R79
Kohl's Kohl's users report poor customer service experiences, including long wait times and unhelpful responses when trying to resolve app issues or order problems R37. Some users mention positive in-store associate experiences R47, but this doesn't extend to app support.
Bath & Body Works | B&BW Bath & Body Works | B&BW users frequently criticize customer service for being unhelpful with app issues, often suggesting repetitive troubleshooting steps like resetting passwords or reinstalling the app without success R61R79. There are reports of a known account system defect that has persisted for almost a year without effective resolution . However, some users have had positive experiences with customer service, particularly for lost packages and in-store assistance .
Pick Kohl's if

You have an up-to-date iPhone (iOS 18 or higher) and primarily use the app for in-store price scanning, browsing, and managing Kohl's Cash and coupons, accepting that you might encounter glitches or difficulty viewing reviews R5.

Pick Bath & Body Works | B&BW if

You are a frequent Bath & Body Works shopper who values their products and loyalty program, and you are willing to tolerate frequent login issues and general app instability, or you primarily shop in-store .

Evidence note: Both apps have a high lifetime rating, but recent reviews for both are heavily skewed negative, indicating a significant decline in app quality. The free-to-download nature means users have no monetary investment, making them more vocal about app frustrations.

Frequently asked

Does the Kohl's app work on older phones?
No, many recent reviews indicate that the Kohl's app no longer works on older iPhones, specifically those unable to update to iOS 18 or later, rendering it useless for a significant portion of its user base R2R4R19R28.
Can I view product reviews in the Kohl's app?
Many Kohl's users report that they cannot view product reviews in the app; clicking on reviews often leads to a blank screen or the reviews simply do not load R1R6R12R16.
Are there issues with logging into the Bath & Body Works | B&BW app?
Yes, numerous Bath & Body Works | B&BW users report persistent issues with logging into the app, often experiencing a loop back to the login page, error messages, or the app failing to sync with their account R61R64R75R79.
Does the Bath & Body Works | B&BW app support in-store pickup?
While the Bath & Body Works | B&BW app is supposed to support in-store pickup, users frequently report issues with its functionality, such as items showing as unavailable for pickup even when present in the store, or the app defaulting to shipping instead of pickup R66R90R96R101.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Kohl's 1/5 · US Always Glitching: It is infuriating to shop with this app. It constantly glitches. When I’m in the store for a pick up, it takes forever (and several closing out the app and reopening it) to get the location of my order. At home, it brings me to a blank screen when I want to read reviews. When I add things to my bag and am still working on making decisions, it automatically empties my bag with
  2. [R5] Kohl's 5/5 · US Keep Me Coming Back: This APP is so awesome I love to browse and shop until my cart is overflowing I especially like the pick up in store feature
  3. [R6] Kohl's 3/5 · US Reviews: You can never see the reviews on the app for some reason.
  4. [R12] Kohl's 3/5 · US No reviews?: Why don’t any of the reviews pop up? You click on the reviews of items and you get a blank page.
  5. [R9] Kohl's 3/5 · US Difficult to confirm returns.: It’s difficult to confirm returns.
  6. [R25] Kohl's 1/5 · US Checkout Screen Lags and Causes Phone to Overheat, Cannot Place Order: App is up to date. I tried placing an order pickup, however after entering my first name the page gradually gets slower and slower (waiting 10-15 seconds for the page to register one press on the keyboard) until it eventually freezes and stops working altogether. I tried to place an order three separate times over the course of
  7. [R39] Kohl's 3/5 · US Hard to use: The app is not easy to use when trying to redeem your points. Point system is very low when you spend a lot of money. I get a lot of discounts for items that I don’t need or want and never get deals on parts of the store that I have bought before. Like the home decor section. I like to shop in store and not on the app. The rewards are nice when I get them but I wish it was easier to u
  8. [R2] Kohl's 4/5 · US Help!: I’ve used the Kohls app for years. Loved using it. All of a sudden it tells me to update, so I did, won’t let me, says I need a 17 or higher phone?? I have an 8+. Disappointed that I couldn’t use for a 30% off on Sephora. I even tried deleting and reinstalling. Didn’t work. What can I do?
  9. [R4] Kohl's 1/5 · US Unable to use this app / no support for older phones: Your latest update requires iOS 18 or later. My iPhone 8 cannot update beyond iOS 16. You’ve rendered the app I’ve been using for years as now useless. Don’t tell me I need to buy a new phone. Any work around? Another version for us frugal shoppers who don’t need the latest phone?
  10. [R10] Kohl's 1/5 · US Update: I can’t update my Kohls app
  11. [R8] Kohl's 5/5 · US My favorite store: I love all the products!!! I get amazing quality for low low prices!!!
  12. [R18] Kohl's 3/5 · US Credit card totals: Merchandise not as good quality as before
  13. [R20] Kohl's 5/5 · US Discounts are great: Kohls
  14. [R30] Kohl's 3/5 · US Not so much!: This app has some issues it does not seem like it’s new and improved only a hungry algorithm pushing to place order when it doesn’t even want to take my Khols cash it keeps showing It’s available but will not place in cart really weird I shouldn’t have to call customer service to get it on my order it’s a glitch for sure because if it’s used and in cart already then stop showing avai
  15. [R37] Kohl's 1/5 · US Poor customer service and policy: Spent over three hours trying to place an order. Every time I hit submit, it asked for the three digit code on the back of the card. Filled it out countless times and the same thing kept happening. Called today and they wanted me to submit it again without sale prices or Kohl’s Cash. Was told that the sale prices and Kohl’s Cash weren’t available today and nothing
  16. [R47] Kohl's 5/5 · US Associate at Columbia, Mo 65201 store.: The associate named Theresa, I forgot her last name. Theresa helped me with an Amazon return. I’m old & not tech at all. I know she spent at least 10 minutes & maybe more helping me. She was so kind & such a pleasant Young Lady. Retail needs more young thoughtful people! Like Theresa! Please be sure the Manager of that store knows what a kind Young Lady Ther
  17. [R61] Bath & Body Works | B&BW 1/5 · US App not working: My app does not sync with my purchases and online orders anymore. I have to go to the website, log in to order. I’ve been in contact with customer service on multiple occasions, with no correction. They tell me to delete the app, re load it, etc. Nothing has worked yet. I’ve had my app for years and then this started last year.
  18. [R79] Bath & Body Works | B&BW 2/5 · US APP NOT WORKING: I haven’t been able to login to the app or use any of my rewards. Tried chatting with the help desk and they were useless. Telling me to reset my password over and over. Ridiculous! I am able to login online but my reward won’t work.
  19. [R19] Kohl's 1/5 · US App no longer works on older phones: The latest update doesn’t work on an older phone, whether using the app or website.
  20. [R28] Kohl's 1/5 · US No longer works: Now that Kohl’s was chosen to replace their APP with a version that requires ISO 18.0, I am not able use the APP. Not every one has phones that can be updated. Kohl’s should have the old version available along with the latest and greatest.
  21. [R16] Kohl's 1/5 · US Updates made it useless: After the most recent update, reviews are no longer visible and store/item locator just constantly says “Failed to load stores.”
  22. [R64] Bath & Body Works | B&BW 1/5 · US App Won’t Let Me Log In: I can log in on the website perfectly fine, on both my phone and desktop. The app itself will not log me in. I don’t even get an error message, it just goes right back to the login page. I’ve been trying on and off for a month and it won’t work. My phone is up to date, and I have deleted and redownloaded the app several times with no luck. Sucks because I’ve heard there ar
  23. [R75] Bath & Body Works | B&BW 3/5 · US Error on login: Last cell phone update does not allow a login - says Error but Logon to website works just fine.
  24. [R66] Bath & Body Works | B&BW 3/5 · US Can never just pick it up at the store: Every time I order something online, and I wanna pick it up at the store everything is unavailable to pick up at the store, but when I go to the store the same exact thing that I ordered is there. And if the items aren’t at the store, I shouldn’t have to pay extra money for shipping when you all can just ship the products to the nearest store and I can go pi
  25. [R90] Bath & Body Works | B&BW 3/5 · US Stop defaulting to shipping!: I love being able to put in an order and hit my local store to pick it up. But this app drives me crazy - if I click to SHOP IN STORE at the beginning, it should STAY that way. But no, you automatically default to shipping for every single item. I think that’s really shady because you’re hoping your customers won’t notice and checkout before they see the shipping fees
  26. [R96] Bath & Body Works | B&BW 3/5 · US Bugs and issues: Store pickup is broken and store locator doesn’t work either.
  27. [R101] Bath & Body Works | B&BW 5/5 · US What Happened??!: I haven’t used the app in a couple of months. Logged in today and I can’t find my favorites list, not the option to save for later. I don’t have the option to change from shipping to pick up in store.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store