Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

ESL Mobile Banking vs Chase Mobile®

ESL Mobile Banking 4.8★ · Free to download 40
Winner Chase Mobile®
Chase Mobile® 4.8★ · Free to download 75

Chase Mobile® is generally preferred for its reliable core banking functions and better customer service accessibility, while ESL Mobile Banking struggles with frequent app glitches and a recent problematic update.

Full reviews: ESL Mobile Banking · Chase Mobile®

Chase Mobile® offers a more stable and user-friendly banking experience with strong customer support, despite some complaints about fees and forced updates R74R103. ESL Mobile Banking, while appreciated by some for convenience, is plagued by numerous issues following a recent update, including login problems, crashing, and difficulty with transactions R6R13R18R25.

Head to head

Features and Functionality edge: Chase Mobile®R3R6R7R10
ESL Mobile Banking ESL Mobile Banking users report significant issues with core functionalities after a recent update, including problems with viewing pending transactions, transferring money, making loan payments, and depositing checks R3R6R7R12. Some users also complain about needing multiple apps for accounts and a poor user interface R10.
Chase Mobile® Chase Mobile® users generally find the app easy to use for managing finances and transactions . However, some users express frustration with the inability to add new cards, clunky Ultimate Rewards redemption, and a lack of search options by payee . There are also complaints about issues with auto-pay and the absence of a clear 'statement balance' option for payments .
Ease of Use and User Interface edge: Chase Mobile®R5R6R9R10
ESL Mobile Banking Many ESL Mobile Banking users find the recent app update has worsened the user experience, making it harder to see available vs. total funds, navigate, and access statements R6R9. Some find the app convenient and easy to use R5, but others report issues with text being too close together and buttons being inaccessible R10R12R19.
Chase Mobile® Chase Mobile® is widely praised for being easy to use, with clear prompts and simple navigation . However, some users dislike the increasing font size with updates and the constant prompts to go paperless .
Reliability and Performance edge: Chase Mobile®R6R13R18R21
ESL Mobile Banking ESL Mobile Banking users frequently report critical reliability issues, including the app crashing, not opening, login glitches, application errors, and accounts not loading R6R13R18R21. Some users mention that the app used to be great but became problematic after recent updates .
Chase Mobile® Chase Mobile® users generally report a reliable experience, with many stating they have not had problems for years R74. However, some users experience login issues when traveling, Face ID problems, and the app going dark on certain devices . A significant concern for some is the app dropping support for older devices and iOS versions, forcing users to buy new phones R73R86R96R100.
Price and Value edge: ESL Mobile BankingR8R11R69R76
ESL Mobile Banking ESL Mobile Banking is free to download, and reviews do not directly discuss app-related costs. Some users praise ESL for its loan services and being a 'real bank' R8R11.
Chase Mobile® Chase Mobile® is also free to download. However, some users complain about high annual fees, overdraft charges, and service fees R69R100. There are also complaints about credit limit reductions and not receiving promised benefits R76.
Customer Support edge: Chase Mobile®R1R2R4R8
ESL Mobile Banking ESL Mobile Banking users appreciate the in-person customer service at ESL branches R2R8. However, some report difficulty communicating by phone, especially in Spanish , and staff being unable to support online banking issues R25. There are also frequent complaints about persistent in-app review requests R1R4.
Chase Mobile® Chase Mobile® users frequently praise Chase's customer service, noting that staff are friendly, professional, and helpful, and that it's easy to get ahold of real people who quickly solve issues R65R71R74. However, some users desire a live chat service with human agents instead of bots .
Pick ESL Mobile Banking if

Pick ESL Mobile Banking if you value a local bank with good in-person service and are willing to tolerate frequent app glitches and a less polished mobile experience, especially if you primarily use the app for basic check-ins and are not heavily reliant on advanced features R2R8.

Pick Chase Mobile® if

Pick Chase Mobile® if you prioritize a highly reliable and generally easy-to-use mobile banking app with strong customer support and a wide range of features R74R103. It's also a better choice if you need consistent access to your accounts without frequent technical issues.

Evidence note: The reviews for ESL Mobile Banking are heavily skewed by negative feedback regarding a recent app update, leading to numerous complaints about functionality and reliability. Chase Mobile® has a much larger volume of reviews, with a mix of positive feedback on usability and customer service, alongside specific complaints about fees and device compatibility.

Frequently asked

Is ESL Mobile Banking reliable?
Recent reviews indicate that ESL Mobile Banking has significant reliability issues, with users reporting frequent app crashes, login glitches, and problems with core functionalities like transferring money and making payments, particularly after a recent update R6R13R18R25.
Does Chase Mobile® support older phones?
Some Chase Mobile® users report that recent app updates have dropped support for older devices and iOS versions, forcing them to purchase new phones to continue using the app R73R86R96R100.
Are there any issues with making payments on ESL Mobile Banking?
Yes, several ESL Mobile Banking users have reported issues with making payments, including difficulty hitting the submit button for loan payments, problems with money transfers not being taken out automatically, and the inability to pay car loans through the app after an update R7R12R19R25.
How is Chase Mobile® customer service?
Chase Mobile® customer service is generally highly praised by users for being friendly, professional, and responsive, with many noting that it's easy to reach real people who can quickly resolve issues R65R71R74R103.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] ESL Mobile Banking 3/5 · US Needs option: I wish you’d show pending transactions as far as income into my account. Generations used to provide that & it’s the one thing I miss.
  2. [R6] ESL Mobile Banking 3/5 · US New changes: Theres new changes and honestly i think its worse- before you could easily see available vs total $ in your accounts, now its just the total/Net amt showing until you click. Plenty of times when I need to access this app, theres always some issue, and now with the new updates it keeps saying application error and that it cant display my location- i tried logging in on multiple device
  3. [R7] ESL Mobile Banking 2/5 · US Money transfer: I just don’t like the fact that the money is on the account and it doesn’t get taken out unless you do it manually. It’s just sit there and then I get a late fee.
  4. [R10] ESL Mobile Banking 1/5 · US Review: Worst banking app I have used plus have to have multiple apps for my accounts texts are to close to each other clicking on wrong spots and deposits are the worst on your apps
  5. [R5] ESL Mobile Banking 5/5 · US Funciona: Para mi funciona muy bien es cuestión de buscarle dentro de la misma app. Obvio mucho mas fácil desde una computadora pero aja a mi Me funciona perfectamente.
  6. [R9] ESL Mobile Banking 3/5 · US Recent update is meh: Coming here to agree with others that the app works fine but was nicer before the Big Upgrade that was much advertised. It's not bad but I prefer the previous version.
  7. [R13] ESL Mobile Banking 1/5 · US Log in glitch needs to be fixed: I’m so tired of being told my login credentials are invalid when I need to see how much money is in my bank account….this glitch NEEDS to be fixed, it’s extremely stressful. You guys can’t be playing with peoples money like this, I have rent due and need to know how much I can spend on groceries.
  8. [R18] ESL Mobile Banking 3/5 · US Keeps crashing: After whatever update I can’t send money to my children or bf. It deleted my contacts and doesn’t allow me to see my balance
  9. [R21] ESL Mobile Banking 3/5 · US App needs restarting before you can use it: Once I log in to the app. Nothing shows up. I have to close out and restart it every time to access my account in the app. Web based seems to work fine.
  10. [R8] ESL Mobile Banking 5/5 · US Love it: Love the people always there to greet you when you come in I also love that they keep your information private and I like that they are real Bank it’s not fake I recommend ESL to you It’s so way to start a new life.
  11. [R11] ESL Mobile Banking 5/5 · US Review: Great loan service
  12. [R69] Chase Mobile® 3/5 · US Too much Annual fees: $150 annual fees is a lot not worth using it. I will Close the account before next annual charge.
  13. [R76] Chase Mobile® 1/5 · US Lied: You guys said I would get zero APR zero balance transfers and then when I went through the thing, I did not accept it because you only gave me a 500 credit limit and you said I had an APR on both of those so I thought I was not accepting this and you guys gave me the card anyway
  14. [R1] ESL Mobile Banking 1/5 · US Stop: Stop asking. Sucks
  15. [R2] ESL Mobile Banking 5/5 · US Great: This bank is very helpful and accommodating.
  16. [R4] ESL Mobile Banking 1/5 · US Annoying: I’m going to start reading this app a one star because every single time I log on it asked me to review it and that’s annoying
  17. [R25] ESL Mobile Banking 1/5 · US App is very broken: Cannot transfer money within my own account. It worked once. Staff cannot support, this online banking very broken.
  18. [R73] Chase Mobile® 1/5 · US My device not supported?: Wow, how tf am I supposed to make payments.. app was my second factor. I can’t get latest apple os because of ai nonsense and web app not loading either. I want to pay cc but can’t - please help. There can’t be any good reason to drop support for my device. All you’ve done in the last 5 years in this app is cram more ads in.
  19. [R86] Chase Mobile® 1/5 · US Unfair: Not fair to change the app to 17.4! After many years of being a client I can't use it. Time to go...
  20. [R96] Chase Mobile® 1/5 · US Have to buy a new phone to continue using your app: Always had chase as my bank. Its a shame i can no longer use a simple banking app on my phone due to advanced ios requirements. I wish you allowed functionality for your customers who aren’t constantly buying the newest phone and might be perfectly happy with the old one that still works. Im not sure what advanced features the app has that requir
  21. [R100] Chase Mobile® 1/5 · US App: Loved the app but now since the latest update I have to buy a whole new phone just to check my account, not to mention when I first opened an account I was told if I go direct deposit with my check then I won’t have a service fee LOL what a load of garbage I get charged $25 a month just because they can
  22. [R12] ESL Mobile Banking 3/5 · US Not impressed: When paying a loan payment I have to scroll up to hit “transfer” but the screen will go back up and the transfer button disappears. I had to try to click on it fast before it scrolled back down again. I’m not playing a game here, I’m trying to pay a bill. Please fix this.
  23. [R19] ESL Mobile Banking 1/5 · US Submit button: I can’t hit the submit button to make a payment!!!!!
  24. [R65] Chase Mobile® 5/5 · US My favorite bank ❤️: The most decent bank is CHASE , the bank with digitally, my branch in RIVERDALE the cashiers dressed like air hostess so beautiful and classy, there attendance is absolutely amazing, happy people with respect , keep it up guys ❤️❤️❤️❤️❤️
  25. [R71] Chase Mobile® 5/5 · US Chase is amazing: Chase staffs a friendly qualified professional staff. I love the speed and accuracy of the kiosk, I’m impressed that it’s always clean the screen is kept wiped there’s no trash around its well lit I feel safe no matter what time I bank. When I occasionally do go inside the bank my branch I began with they always remember my name, impressive! I like that they always speak you are
  26. [R74] Chase Mobile® 5/5 · US Great App: I been using it for years and have not had a problem, I feel safe and the customer service is great!!!!!
  27. [R103] Chase Mobile® 5/5 · US Checking: I am very satisfied with my Chase checking account. If you have an issue they are easy to get ahold of (real people) and they quickly solve your issue.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store