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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Fifth Third vs Wells Fargo Mobile®

Fifth Third 4.8★ · Free to download 60
Winner Wells Fargo Mobile®
Wells Fargo Mobile® 4.9★ · Free to download 80

Wells Fargo Mobile® generally offers a more reliable and user-friendly experience compared to Fifth Third, despite some shared issues with Zelle and customer service.

Full reviews: Fifth Third · Wells Fargo Mobile®

Wells Fargo Mobile® is praised for its ease of use, reliability, and Zelle functionality, though some users report issues with Zelle limits and customer service. Fifth Third, while having positive feedback for its ease of use, faces significant criticism regarding recent app updates, login problems, and customer support.

Head to head

Features (Zelle, Transfers, Bill Pay) edge: Wells Fargo Mobile®R7R15R10R38
Fifth Third Fifth Third users report issues with Zelle, including a low daily auto limit of $250 R7. Some also dislike not being able to transfer money between accounts after midnight R15 and find the mortgage payment process complicated after updates R10R38. There are also complaints about missing critical information like credit card due dates and confirmation numbers for payments .
Wells Fargo Mobile® Wells Fargo Mobile® users generally find Zelle easy to use and helpful R65R109. However, some express dissatisfaction with Zelle limits R67 and report technical issues specifically when Zelle is involved . There are also complaints about not being able to find instant transfer options after updates .
Ease of Use & App Reliability edge: Wells Fargo Mobile®R2R21R23R25
Fifth Third Fifth Third receives mixed reviews. Many users find it easy and hassle-free R2R21R23R25. However, a significant number of recent reviews highlight severe issues with logging in after updates R9R12R13. Some also find the app confusing or awful .
Wells Fargo Mobile® Wells Fargo Mobile® is widely praised for being simple, easy to use, fast, and reliable with minimal bugs . However, some users report frequent updates and occasional technical issues preventing sign-in . One user also found it less user-friendly than Chime .
Customer Service & Support tieR34R60R12R32
Fifth Third Fifth Third's customer service receives strong criticism, with users calling it terrible R34R60 and unhelpful, especially after app updates R12R32. Some report being rushed off the phone R12 or experiencing interruptions during calls . There are also positive mentions of good service .
Wells Fargo Mobile® Wells Fargo Mobile® also has mixed reviews for customer service. Some users praise it as good , while others describe it as atrocious or unhelpful, particularly with fraud claims R70R78.
Fees & Account Management tieR4R6R28R56
Fifth Third Fifth Third users complain about various fees, including an "obscene" $13 charge for immediate check funds R4 and ridiculous overdraft fees R6R28. Some also report unexpected charges like a $30 expedited card fee R56 and accounts being closed over small negative balances .
Wells Fargo Mobile® Wells Fargo Mobile® users complain about account maintenance fees R73 and high credit card interest rates . Some also report issues with negative balances appearing unexpectedly .
Security & Fraud Protection tieR3R47R78R70
Fifth Third Fifth Third users report issues with the fraud department placing blocks on cards at inconvenient times R3. However, some users appreciate that the bank catches suspicious activity quickly R47.
Wells Fargo Mobile® Wells Fargo Mobile® users express concerns about fraud R78 and report that the fraud department was unhelpful with claims R70. On the other hand, some users appreciate the security measures . There are also concerns about the bank's privacy policy and data collection .
Pick Fifth Third if

You are an existing Fifth Third customer who has not experienced recent app issues and values the in-person service or specific features that work well for you R2.

Pick Wells Fargo Mobile® if

You prioritize a generally reliable and easy-to-use mobile banking app for everyday transactions, including Zelle, and are comfortable with a large, established bank R109.

Evidence note: Fifth Third's recent reviews show a strong negative trend related to app updates and login issues, which contrasts with its higher lifetime rating. Wells Fargo Mobile® has a much larger volume of reviews, which can dilute the impact of negative feedback.

Frequently asked

Does Fifth Third's app have login problems?
Yes, many Fifth Third users have reported significant issues with logging into the app, especially after recent updates, with some stating the app no longer works at all R9R12R13R32.
How do the Zelle services compare between Fifth Third and Wells Fargo?
Wells Fargo's Zelle is generally praised for being easy to use and reliable R65R109, though some users find its limits restrictive R67. Fifth Third's Zelle service is criticized for a low daily auto limit of $250 R7 and is generally considered 'trash' by some users R7.
Are there common complaints about fees for either bank?
Both banks receive complaints about fees; Fifth Third users mention a $13 fee for immediate check funds R4 and high overdraft fees R6R28, while Wells Fargo users complain about account maintenance fees R73 and high credit card interest rates .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R7] Fifth Third 1/5 · US Zelle trash: Auto limit of 250 daily on Zelle when u need to do 500 in DD transfers #BOGUS
  2. [R15] Fifth Third 3/5 · US No transfer after a certain time: I’ve had a good experience with the bank and the banking services but I do not like that I can’t transfer my money from checking to savings or vice versa after midnight.
  3. [R10] Fifth Third 1/5 · US Horrible: The last mortgage update really sucked. I use to pay extra every month. It was really simple , now it is too complicate to do so.
  4. [R38] Fifth Third 1/5 · US Making payments online DIFFICULT: Ever since you updated your website it has been very difficult to pay my mortgage. I often have to call due to the frustration of trying to get a payment through. Even now it says it can’t load my info but if I click on documents I can see my current statement. It’s very stressful trying to make a payment.
  5. [R2] Fifth Third 5/5 · US It’s easy, hassle free, and my wife can easily check my account!: Wow am I impressed with the fifth third work ethic these past few months! Way to go !
  6. [R21] Fifth Third 5/5 · US 53 mobile banking: Has been super easy to work with and find thing I need to help me be more successful
  7. [R23] Fifth Third 5/5 · US Ease of use: Love this bank everything is simple and easy
  8. [R25] Fifth Third 5/5 · US Online banking: Great and easy to use online banking!
  9. [R34] Fifth Third 1/5 · US Customer service is terrible: Just bank somewhere else. Consolidate this loan into another and leave this place. It’s terrible here.
  10. [R60] Fifth Third 1/5 · US Customer: Customer
  11. [R12] Fifth Third 3/5 · US App hasn’t worked since recent update: I updated my Mobile app this morning. And ever since it was updated will not let me login. I even called Customer Service and basically was told there was nothing they could do. And felt like I was rushed off the phone. I don’t know if I’m the only one that’s having the issue but it’s damn annoying. I’m legally blind and handicap so I’ve depend on this app to
  12. [R32] Fifth Third 1/5 · US 5th 3rd app: App sucks after last update and does not work at all and your foreign personnel support also suck as they do not think but read from a prepared script. Looking for a new bank now.
  13. [R4] Fifth Third 1/5 · US Cash check: $13 to have funds immediately available is obscene.
  14. [R6] Fifth Third 3/5 · US Overdraft: Every time I turn around if I don't have no money in my account, y'all take money on my account. I don't like that.
  15. [R28] Fifth Third 2/5 · US Fees: The fees are ridiculous!!
  16. [R56] Fifth Third 1/5 · US Debit card: I had ordered a debit card to be sent to my second address. They sent it twice to my other address. Finally the third time the representative told me he would order it to be sent expedited due to so many issues getting it to the correct address. He never mentioned that they would charge me $30 to send it expedited. When I called about it and explained that I never asked for expedited a
  17. [R3] Fifth Third 3/5 · US Why??: Your fraud department keeps putting blocks on my card during my most desperate moments causing me to use my credit card it’s very annoying
  18. [R47] Fifth Third 5/5 · US I truly loved my bank. It is safe and it keeps a watchful eye on my account.: If something seems fishy my my bank catches it quickly and informs me.
  19. [R78] Wells Fargo Mobile® 1/5 · US Fraud: Lots of fraud with this bank and calling the fraud department was 0 help.
  20. [R70] Wells Fargo Mobile® 1/5 · US Worst Bank: I had a company lie about a membership and charge my card more than what I subscribed to and I opened a claim, the claim took a while and they never asked me if I had any proof they sided with the company and I was out of money for something I didn’t agree to pay.
  21. [R9] Fifth Third 3/5 · US Used to be a 5⭐️: As of late this app having issues with logging in. Beware..
  22. [R13] Fifth Third 1/5 · US Poor web and app experience: This is now the third month in a row that I cannot make a payment online because of a pop-up that won’t go away via mobile app and mobile the fact that your product team can’t get this rectified easily is not a good sign. In addition to that to make things even more complex about your whole process, I tried to login from a desktop and putting in all the correct informa
  23. [R65] Wells Fargo Mobile® 5/5 · US I love Zell: I’m a baby boomer and Zell has saved me on so many occasions. It is easy to use and never gives me any problems! It terrific!!
  24. [R109] Wells Fargo Mobile® 5/5 · US Satisfied: Love the app and the Zelle side of it as well easy transfers to wife and kids without a zillion little fees
  25. [R67] Wells Fargo Mobile® 2/5 · US Zelle: The zelle limits are ridiculous and should be increased.
  26. [R73] Wells Fargo Mobile® 1/5 · US Mala: Me cobran 15 dólares por mes en Wells Fargo y ya pregunté en otros bancos y no me cobran nada

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store