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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

City National Bank of Florida vs CNB Mobile Bank

City National Bank of Florida 4.9★ · Free to download 60
Winner CNB Mobile Bank
CNB Mobile Bank 4.8★ · Free to download 75

CNB Mobile Bank (App B) is generally the more reliable choice due to its better-functioning core features and higher volume of positive feedback, despite recent update issues, while City National Bank of Florida (App A) struggles with consistent functionality.

Full reviews: City National Bank of Florida · CNB Mobile Bank

City National Bank of Florida (App A) receives mixed reviews, with users praising its ease of use for basic functions but frequently encountering issues with mobile deposits, Zelle, and overall reliability. CNB Mobile Bank (App B), while also facing recent update and iOS compatibility problems, is generally lauded for its convenience, mobile deposit feature, and excellent customer service.

Head to head

Features edge: CNB Mobile BankR5R10R12R13
City National Bank of Florida App A is praised for making bill paying easier and allowing users to see account information, history, and transfer funds R5. However, it is frequently criticized for lacking essential features like reliable mobile check deposit, the ability to set up new online payments, or view check images R10R12R13R15. Some users also note its incompatibility with finance management tools like Quicken .
CNB Mobile Bank App B is highly valued for its mobile check deposit feature and the ability to send money via Zelle R74. Users appreciate being able to do all their banking online and receive alerts for unusual purchases . However, some users find the mobile deposit limit of $2500 annoying and note the inability to edit payees in bill pay, requiring calls to the bank . It also lacks a function to turn off or report lost/stolen cards within the app .
Ease of Use tieR1R2R23R26
City National Bank of Florida Users describe App A as easy to use, clear, intuitive, and having a clean, simple look R23. Many find it straightforward for checking balances, viewing transactions, and transferring money R26. However, some complain about poor technology, a lack of user-friendliness, and difficulty finding accounts for transfers R1R2.
CNB Mobile Bank App B is frequently described as easy to use, convenient, and intuitive . Users appreciate the ability to deposit checks via the app R74. However, some find the check deposit feature difficult to use and wish the camera button was more obvious .
Reliability edge: City National Bank of FloridaR3R4R6R7
City National Bank of Florida App A suffers from significant reliability issues. Users report frequent crashes, especially with the Zelle tab R3R6R13. Mobile deposit is often cited as terrible, only working about 20% of the time R10. There are also reports of the app and website being down every Friday, and face recognition failing R4R7. Some users state that "something is always broken on this app" R6.
CNB Mobile Bank App B has recent, severe reliability problems related to updates and iOS compatibility, with many users trapped in a forced update loop or unable to use the app without iOS 17 R50R53R56. Beyond these update issues, some users report notifications stopping , transactions taking too long to load , and the app crashing frequently . However, many long-term users describe it as reliable and working perfectly .
Price/Value edge: CNB Mobile BankR1R12R15R74
City National Bank of Florida Both apps are free to download. App A users find it useful for basic banking needs but feel it lacks functionality compared to other bank apps, making it less valuable for those seeking comprehensive features R12R15. Some users moved from larger banks hoping for a more personal experience but found the technological shortcomings not worth it R1.
CNB Mobile Bank Both apps are free to download. App B provides significant value through its convenience and ability to perform most banking tasks online, including mobile deposits and Zelle R74. Users appreciate the "small town feel" of the bank combined with the mobile convenience .
Support edge: CNB Mobile BankR6R20R54R63
City National Bank of Florida App A users report that when they call about issues, they are sometimes told to "try tomorrow" R6. However, some users praise the bank's support, stating that CNB offers great support for technically challenged individuals R20.
CNB Mobile Bank App B users consistently praise the bank's customer service, describing staff as helpful, courteous, going "above and beyond," and always available R54R63. The bank also proactively warns customers about scams and provides updates R63.
Pick City National Bank of Florida if

you prioritize a simple, clean interface for basic balance checks and transfers, and are willing to tolerate frequent bugs and missing advanced features like reliable mobile deposit or Zelle R23R26.

Pick CNB Mobile Bank if

you need mobile check deposit and Zelle functionality, value strong customer service, and are using an up-to-date iOS device that avoids recent update issues R54R63.

Evidence note: App A has a much smaller number of reviews (3,311) compared to App B (26,748), which means the issues reported for App A, while consistent, represent a smaller user base. App B's recent negative reviews are heavily skewed by a specific, critical update issue related to iOS compatibility, which impacts its reliability score disproportionately.

Frequently asked

Do these apps support mobile check deposit?
CNB Mobile Bank (App B) generally supports mobile check deposit, with many users praising its convenience, though some find the process difficult or have a $2500 limit R74. City National Bank of Florida (App A) has inconsistent support for mobile check deposit; some users report it working well, while many others state it's terrible, only works 20% of the time, or is missing entirely R10R12R15R17.
Are there issues with app updates or compatibility?
CNB Mobile Bank (App B) has significant recent issues with forced updates and iOS compatibility, with many users unable to access the app unless their phone is updated to iOS 17, leading to a frustrating update loop R50R53R56. City National Bank of Florida (App A) has reports of the app not working after upgrades and connectivity issues R13.
How is customer support for these banking apps?
CNB Mobile Bank (App B) is highly praised for its excellent customer service, with users consistently mentioning helpful, friendly, and available staff who go above and beyond R54R63. City National Bank of Florida (App A) has mixed reviews for support, with some users finding it great for technical help, while others report being told to "try tomorrow" when reporting issues R6R20.

What reviewers actually said

Built only from these 99 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] City National Bank of Florida 5/5 · US Review: Have made paying bills so much easier
  2. [R10] City National Bank of Florida 2/5 · US Mobile deposit is terrible: Your mobile deposit is soo bad. It only accepts the check like 20% of the time. Other bank site are so much better. I’ve tried to tell the bank but nobody cares.
  3. [R12] City National Bank of Florida 3/5 · US Functional but Lacking: This app is very good for checking your balances and paying bills. It is way behind most of the apps for other banks which have much more functionality. This app cannot be used to deposit checks or set up new online payments. The web site works very well on an iPad and using this app is optional.
  4. [R13] City National Bank of Florida 1/5 · US crash, cannot connect internet: after the upgrade, app is not working and cannot connect internet either on wifi or 4G. will be solid app if CNB can add check deposit through this app like the other banks.
  5. [R1] City National Bank of Florida 2/5 · US Poor technology: The technology and online/app are soooo poor and not user friendly it’s ridiculous. Maybe this bank is good for people with a lot of money or big businesses. But not for the average or even slightly above average person. I moved to City from Wells Fargo hoping for a more personal experience which was a little bit but the shortcomings in every other way are definitely not worth it.
  6. [R2] City National Bank of Florida 4/5 · US Online banking: Need a search bar to find accounts quickly when doing transfers
  7. [R23] City National Bank of Florida 5/5 · US Easy and clean.: Easy app to use very clear and intuitive, a clean a simple look to the app has added a lot of visual comfort as well. Big fan of the Touch ID login.
  8. [R26] City National Bank of Florida 5/5 · US It has the basics down well: The app works well to check balances, transaction history, locate ATMs and transfer money to different accounts (and doesn't crash). I would like to see additional features such as bank deposit (I lose checks because it takes me so long to get to a branch) to make the app a 5 star.
  9. [R3] City National Bank of Florida 3/5 · US Zelle crashing: I will update review when they fix this problem, but every time I try to open the Zelle tab the app crashes. It’s happening on my IOS, because the Android version is working fine…
  10. [R4] City National Bank of Florida 1/5 · US Friday Tradition: Every Friday both the mobile app and website are always down. Most deals involving withdrawals and transfers that would normally take place are on hold because of this recurring issue. Perhaps attempting to update any system upgrades overnight would be better.
  11. [R6] City National Bank of Florida 3/5 · US Weak App: Something is always broken on this app. Zelle is down 25% of the time. After you take picture of deposit it asks you to look at picture 3 times. When I call they tell me to try tomorrow.
  12. [R7] City National Bank of Florida 2/5 · US Face recognition doesn’t work anymore: Face récognitions doesn’t work and I can’t see the message I’m writing.
  13. [R15] City National Bank of Florida 3/5 · US Functional, but lacking features.: The app is functional and easy to use, however, it lacks basic features like mobile check deposit. Also, I have several accounts and it does not allow me to see the account names (only #'s). Since I do not have my account numbers memorized, this gets very confusing for me. I really want to give this app a five star, but without these features I believe it only de
  14. [R74] CNB Mobile Bank 5/5 · US Fast, easy, convenient.: The biggest aspect is that I can deposit checks via app. Also, I can send money to my kids via Zelle.
  15. [R20] City National Bank of Florida 4/5 · US Great support: I am technically challenged, but CNB offers great support. I’ve got a handle on depositing checks and may attempt bill payer next. The app is easy to use and provides all the info I need.
  16. [R54] CNB Mobile Bank 5/5 · US Great Bank: I have been with this bank since it opened and the tellers and Manager Kate are great. Kate has went above and beyond to take care of us. Thank you
  17. [R63] CNB Mobile Bank 5/5 · US Amazing: I have been a proud customer of City National Bank for about 13 years or so now, I absolutely love their services, they have done a lot of updates since I first began banking with them, also love that when you need to talk with someone, always seems to be someone available at all times, they warn you constantly about any new types of scams that may be currently going around, as well as le
  18. [R17] City National Bank of Florida 5/5 · US Remote Check Deposit: RDC is very convenient and easy to use. I wish the were a little more flexible on the amount you can deposit so I don’t have to run to the bank or wait. But overall, the service is good and the people at the branches very kind.
  19. [R50] CNB Mobile Bank 1/5 · US I shouldn’t have to update everything to use an app: i’ve had the app for about a year now and everything was great, and then suddenly we decide that we HAVE to have “bug fixes” that require you to update your entire phone to use 1 SINGULAR app. I can’t use it now, and apple doesn’t care about its customers either so I don’t have anywhere near enough storage space to update my phone itself. Maybe
  20. [R53] CNB Mobile Bank 1/5 · US 🔄⌛️Don’t bother if don’t have current iOS for current version: Hope this saves someone’s time & they get to do something actually productive! Says you can successfully use best version of this App pre-iOS upgrade (which I can’t without wifi that’s not hotspot, Thanks Apple!)… But did that & it won’t open without downloading latest iOS & app updates🔄⌛️
  21. [R56] CNB Mobile Bank 1/5 · US Trapped in forced update loop: The app immediately pops up a forced 3.34.1 update prompt which takes me to the App Store. I am already updated to 3.34.1 and opening the app from the store takes me back to the update prompt. The app cannot be used.

Synthesized from 99 recent App Store reviews · updated July 2026 · View on the App Store