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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

City National Bank of Florida

65
User verdict / 100 High confidence Divided

The City National Bank of Florida app generally provides essential banking functions like checking balances, viewing history, and transferring funds, but it frequently suffers from technical issues, especially with Zelle and mobile check deposits, and lacks advanced features found in larger bank apps.

4.9★ lifetime (3,311) Free to download since 2011 by City National Bank of Florida updated 0.2 mo ago recent negative 10% 49 reviews across 1 regions
Ease of Use Technical Issues Feature Gaps Mobile Deposit
5★37
4★2
3★5
2★3
1★2
recent reviews across 1 regions, vs the 4.9★ lifetime average

The City National Bank of Florida app is praised for its ease of use, clear interface, and ability to handle basic banking tasks like checking balances and paying bills. However, a significant number of recent users report frequent technical problems, including Zelle crashes, unreliable mobile check deposits, and occasional app downtime, particularly on Fridays. While some users find it comparable to larger bank apps, others note its lack of advanced features.

What users like

  • Easy to use and navigate with a clear, intuitive interfaceR19R29R35R48
  • Effective for checking balances, viewing transaction history, and transferring fundsR17R24R32
  • Simplifies bill paymentsR4R23R33
  • Mobile check deposit feature is available and works well for some usersR12R17R21
  • Offers Touch ID/Face Recognition login for convenienceR19

What users complain about

  • Frequent crashes, especially when trying to access ZelleR2R10
  • Mobile check deposit is often unreliable and difficult to use for manyR10R16R23
  • App and website experience recurring downtime, particularly on FridaysR8
  • Lacks advanced features common in other banking apps, such as viewing check images or creating new online paymentsR13R23R25
  • Face recognition feature is reported as not working for some usersR9
  • Not compatible with some finance management tools like QuickenR14
  • Difficulty distinguishing between multiple accounts due to only showing account numbers, not namesR25

Latest update · v2026.04.02

What the developer says changed (the verdict above weighs this against what reviewers report):

This update includes general improvements, enhancements, and bug fixes to provide you with the best possible experience.

Recurring themes

Technical Issues negative
Many users report frequent app crashes, especially when using Zelle, and issues with mobile check deposits. There are also complaints about the app and website being down regularly, particularly on Fridays. This contradicts the developer's notes about bug fixes.R2R8R9R10
Feature Gaps negative
While the app covers basic banking needs, several users point out that it lacks more advanced features available in apps from larger banks, such as viewing check images, setting up new online payments, or better integration with financial management tools.R13R14R23R25
Ease of Use positive
A significant number of users find the app user-friendly, intuitive, and easy to navigate for core functions like checking balances and transferring funds.R17R19R29R35
Mobile Deposit mixed
Mobile check deposit is a contentious feature; some users find it convenient and easy to use, while others report it as terrible, unreliable, and only accepting checks a small percentage of the time.R12R16R21R23

Who it's for

This app is for existing City National Bank of Florida customers who need a functional tool for basic banking tasks like checking balances, viewing history, and paying bills R4R24R32. It might be less suitable for users who rely heavily on advanced mobile banking features, expect flawless technical performance, or need robust third-party financial tool integration R14R23.

Evidence note: The recent reviews skew negative, with a 0.102 recent-negative signal, which contrasts with the lifetime rating of 4.86. The verdict and score reflect this trajectory, acknowledging the historical positive sentiment while highlighting current frustrations. The developer's notes mention 'bug fixes,' but recent reviews directly contradict this, especially regarding Zelle crashes and general app instability R2R8R10.

Frequently asked

Does the City National Bank of Florida app support mobile check deposit?
Yes, the City National Bank of Florida app does support mobile check deposit, with some users finding it convenient and easy to use, though others report it as unreliable and frequently failing to accept checks R12R16R21R23.
Are there issues with Zelle in the CNB app?
Yes, several users report that the Zelle tab in the app frequently crashes, particularly on iOS devices R2R10.
Does the app have recurring downtime?
Yes, some users experience recurring downtime with both the mobile app and the website, often on Fridays R8.
Can I view check images or set up new online payments through the app?
No, the app currently lacks features like viewing images of checks and deposits, and it cannot be used to set up new online payments R13R23.

What reviewers actually said

Built only from these 49 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R19] 5/5 · US Easy and clean.: Easy app to use very clear and intuitive, a clean a simple look to the app has added a lot of visual comfort as well. Big fan of the Touch ID login.
  2. [R29] 5/5 · US User friendly: Very user friendly app.
  3. [R35] 5/5 · US Awesome app: I am a client of CNB and a big bank. The CNB app is just as good as the big bank app I use. In some ways it's better. It's simple and easy to use. Just got CNB's iPad app and it's better than the big bank app I use. Considering the great personal service I get at CNB the bank is a clear winner that also offers me all the 'stuff' my big bank does.
  4. [R48] 5/5 · US Great to finally have an app for CNB!: Functionality worked perfectly! App is vibrant, user friendly, and extremely convenient.
  5. [R17] 5/5 · US My Bank App: This is a really nice app. Let's you see all your account information. Easy to navigate. See your account history, transfer funds and make deposits of checks.
  6. [R24] 5/5 · US It has the basics down well: The app works well to check balances, transaction history, locate ATMs and transfer money to different accounts (and doesn't crash). I would like to see additional features such as bank deposit (I lose checks because it takes me so long to get to a branch) to make the app a 5 star.
  7. [R32] 5/5 · US Great App: Very easy to check balances, see withdrawals, and transfer money. Thanks City National
  8. [R4] 5/5 · US Review: Have made paying bills so much easier
  9. [R23] 3/5 · US Functional but Lacking: This app is very good for checking your balances and paying bills. It is way behind most of the apps for other banks which have much more functionality. This app cannot be used to deposit checks or set up new online payments. The web site works very well on an iPad and using this app is optional.
  10. [R33] 5/5 · US Good App CNB but missing check deposit by phone: The App for CNB Bank is easy and convenient but its missing a very important part being able to deposit a check by taking picture (mobile check deposit). Overall great you can also pay bills.
  11. [R12] 5/5 · US Remote Check Deposit: RDC is very convenient and easy to use. I wish the were a little more flexible on the amount you can deposit so I don’t have to run to the bank or wait. But overall, the service is good and the people at the branches very kind.
  12. [R21] 5/5 · US CNB banking ap: For not being a tech savvy consumer just made my first check deposit and was surprised at how functionally easy it was.
  13. [R2] 3/5 · US Zelle crashing: I will update review when they fix this problem, but every time I try to open the Zelle tab the app crashes. It’s happening on my IOS, because the Android version is working fine…
  14. [R10] 3/5 · US Weak App: Something is always broken on this app. Zelle is down 25% of the time. After you take picture of deposit it asks you to look at picture 3 times. When I call they tell me to try tomorrow.
  15. [R16] 2/5 · US Mobile deposit is terrible: Your mobile deposit is soo bad. It only accepts the check like 20% of the time. Other bank site are so much better. I’ve tried to tell the bank but nobody cares.
  16. [R8] 1/5 · US Friday Tradition: Every Friday both the mobile app and website are always down. Most deals involving withdrawals and transfers that would normally take place are on hold because of this recurring issue. Perhaps attempting to update any system upgrades overnight would be better.
  17. [R13] 5/5 · US Review specifics for checks and deposits: The app would be much more useful if I could view the images of checks and deposits like I can with Bank of America.
  18. [R25] 3/5 · US Functional, but lacking features.: The app is functional and easy to use, however, it lacks basic features like mobile check deposit. Also, I have several accounts and it does not allow me to see the account names (only #'s). Since I do not have my account numbers memorized, this gets very confusing for me. I really want to give this app a five star, but without these features I believe it only de
  19. [R9] 2/5 · US Face recognition doesn’t work anymore: Face récognitions doesn’t work and I can’t see the message I’m writing.
  20. [R14] 5/5 · US App and online banking: It is not compatible with many of the finance management tools out there such as Quicken. This app/online banking is definitely inferior to some of the bigger banks like Bank of America or TD bank.

Synthesized from 49 recent App Store reviews · updated July 2026 · View on the App Store