Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Ent Mobile Banking vs Citizens Bank Mobile Banking

Ent Mobile Banking 4.8★ · Free to download 45
Winner Citizens Bank Mobile Banking
Citizens Bank Mobile Banking 4.8★ · Free to download 60

Citizens Bank Mobile Banking has a slight edge due to its generally more stable performance and positive feedback on recent UI updates, despite some persistent glitches, while Ent Mobile Banking is struggling with widespread negative reactions to its recent major update.

Full reviews: Ent Mobile Banking · Citizens Bank Mobile Banking

Ent Mobile Banking is currently facing significant user dissatisfaction due to a recent major update, with many reporting decreased functionality and usability. Citizens Bank Mobile Banking has also undergone updates, receiving mixed feedback, but generally maintains better core functionality and customer service satisfaction.

Head to head

Features and Functionality edge: Citizens Bank Mobile BankingR1R4R10R12
Ent Mobile Banking Ent Mobile Banking users are highly critical of recent updates that removed or complicated key features like quick balance, pending transactions, and simplified transfers R1R4R10R12. Some users appreciate new features like Card Controls, but find them difficult to locate . There are also complaints about the lack of dark mode and Face ID .
Citizens Bank Mobile Banking Citizens Bank Mobile Banking users appreciate features like easy check deposits for businesses and fraud prevention . However, some users report issues with Face ID functionality, the disappearance of pending balance views, and the lack of a quick balance widget or text alerts R81. There are also complaints about not being able to make car payments through the app .
Ease of Use and User Interface (UI) edge: Citizens Bank Mobile BankingR1R3R4R5
Ent Mobile Banking Many Ent Mobile Banking users describe the new UI as 'horrible,' 'overly complex,' and 'not intuitive,' requiring more steps for common tasks R1R4. The quick balance feature was replaced by a widget that is criticized for being too large and lacking privacy R3R10. Some users, however, found the new interface faster and an improvement after getting used to it R5.
Citizens Bank Mobile Banking Citizens Bank Mobile Banking has received mixed reviews on its UI. Some users praise the new design as 'sleek,' 'cleaner,' and 'easier to navigate,' with improved login speed R77. Conversely, others find the new app 'slow and clunky,' a 'step backwards,' and report issues with navigation and layout .
Reliability and Performance tieR6R9R15R18
Ent Mobile Banking Ent Mobile Banking users report frequent issues with the app freezing, crashing, and being slow to load, especially after recent updates R6R9R15R18. There are also complaints about pending transactions being delayed or not showing up correctly R36.
Citizens Bank Mobile Banking Citizens Bank Mobile Banking users experience glitches, freezing, and slow loading, particularly with check deposits and login R63. Some users report being logged out unexpectedly, even in the middle of transactions . There are also specific issues with the app not working on Wi-Fi for some users .
Customer Service and Support edge: Ent Mobile BankingR5R26R29R36
Ent Mobile Banking Ent Mobile Banking users generally praise the customer service, describing staff as helpful, kind, and professional, especially when assisting with app issues R5R26R29. However, one user noted that the 'start a chat' support function within the app did not work R36.
Citizens Bank Mobile Banking Citizens Bank Mobile Banking users have mixed experiences with customer service. Many commend the staff for being professional, personable, and helpful with fraud prevention and account issues . However, some users report terrible customer support, difficulty with login assistance, and even being lied to about overdraft protection .
Pick Ent Mobile Banking if

You prioritize strong customer service and are willing to adapt to a recently updated app that some users find improved after an initial adjustment period R5.

Pick Citizens Bank Mobile Banking if

You value a mobile banking app with generally stable core functionality, even with occasional glitches, and appreciate modern UI updates that many users find sleek and efficient R77.

Evidence note: Ent Mobile Banking's reviews are heavily skewed by recent negative feedback regarding a major app update, often linked to a merger. While some users eventually adapt or find improvements, the immediate impact on user experience is clearly negative and widespread. Citizens Bank Mobile Banking also has recent update issues, but the negative feedback is less concentrated and balanced by positive comments on UI improvements.

Frequently asked

What are the main complaints about the Ent Mobile Banking app?
The main complaints about the Ent Mobile Banking app revolve around a recent major update, with users reporting a 'horrible' and 'overly complex' interface, increased steps for common tasks like bill pay and transfers, the removal or poor implementation of the quick balance feature, frequent freezing and crashing, and the absence of dark mode and reliable Face ID R1R4R6R10.
Does Citizens Bank Mobile Banking have Face ID or a quick balance widget?
Citizens Bank Mobile Banking has Face ID, which some users find works well, but others report it only functions about 10% of the time or gives error messages when trying to enable it R77R81R93. The app does not currently offer a quick balance widget, which is a feature users have requested R81R90.
Are there any issues with depositing checks or transferring money in either app?
In Ent Mobile Banking, transfers are described as 'slow and slower,' and some users report issues with remote deposits being unavailable due to 'maintenance' R15R24. For Citizens Bank Mobile Banking, the check deposit feature is reported to glitch and freeze, taking a long time to deposit multiple checks R63.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Ent Mobile Banking 1/5 · US Broken Wings: After the Wings merger/buyout the app and website interface is horrible. Overly complex, requiring three separate screens just to verify if you want to pay a bill. The app used to show accurate account balance information and now…omg. If it worked perfectly, why would you change it?!!!
  2. [R4] Ent Mobile Banking 1/5 · US Hate hate hate the new updates.: Since the new update this June, this has been a nightmare. Transferring money used to take 3 steps. Now it takes 8. We counted. It reset all my bill pay dates to several days before my pay check. I had to reset every one of them individually. Then it doubled the payments, so I tried to delete one series….. every single payment new and old was deleted. Speakin
  3. [R10] Ent Mobile Banking 1/5 · US Ent since 2007: I’ve been with Ent for nearly 20 years now. This new app is horrendous. Why take away the ‘quick balance’ option? It was perfect the way it was. The “quick balance” in widget form is NOT discreet at all, and it doesn’t even update the balance. I have to log in to the app in order for the widget to update my balance. Which is counterproductive and pointless.
  4. [R12] Ent Mobile Banking 3/5 · US Quick balance feature has disappeared!: Just updated the Ent app on my iPhone, only to find there’s no way to check my balance quickly without going through the full login procedure. Please fix this ASAP!
  5. [R3] Ent Mobile Banking 3/5 · US App update: The new app update is great with one exception. I want quick balance back the way it was before. I don’t like that I have to now add a widget to my screen. And I especially do not like that the widget option is only one size. I do not want the widget taking up a fourth of my screen and that my balance will be visible to anyone near me. Change it back please or at least give different s
  6. [R5] Ent Mobile Banking 5/5 · US Mobile app: Got used to it wasn’t too happy about it at first. I’m a Gen X so I don’t like change very much the good thing that I called in and asked for help. I really like customer service. They were very helpful and showed me step-by-step but now that I’m used to it seems to be OK.
  7. [R6] Ent Mobile Banking 3/5 · US Used To Be Great: Every since the app update to include Wings and all the changes the app constantly freezes and doesn’t work! Really frustrating considering everything was fine for over 16 years before you updated the app and made whatever changes in 2026. Doesn’t help to delete the app and reload it!
  8. [R9] Ent Mobile Banking 3/5 · US WTF!: What the...!!! App was "updated" and and now I just get a screen telling me: "Coming Soon Our new banking app is not yet available. Please try again later." The app updated and was not working for a few hours. It is now functioning fine but to update an app and then get that message was quite bothersome as I had no access and I had no idea when, or even if the app would come back online.
  9. [R15] Ent Mobile Banking 3/5 · US Transfers: Slow and slower
  10. [R18] Ent Mobile Banking 3/5 · US The newest update: The newest update sucks it takes forever to load, and I’m not the only one having this problem! don’t have the quick balance anymore wish it would go back to how it was before
  11. [R26] Ent Mobile Banking 5/5 · US Best Bank: I love Ent! They are always so helpful and kind!
  12. [R29] Ent Mobile Banking 5/5 · US You should be a member of ENT: Helpful and friendly, they actual are their to help you with your questions and concerns.
  13. [R36] Ent Mobile Banking 1/5 · US Super disappointed with the new update: Major downgrade from the previous app. I guess due to the changeover to Wings, there is nothing to be done. The “start a chat” support function does not work, my password has been rejected multiple times, despite being reset, and all my pending transactions are 24 hours plus behind, which is my biggest issue. Today is my payday, but now it looks like I won’t
  14. [R77] Citizens Bank Mobile Banking 5/5 · US New app is great!: Thank you SO much for finally fixing your login screen!! What a breath of fresh air to be able to easily and instantly log in with my FaceID and no longer spend 5 minutes trying to get it to work. Thank you so much!!!
  15. [R81] Citizens Bank Mobile Banking 3/5 · US Please Enable Face ID login…: Ever since the new update, only Touch ID is available for a speedy login. Any time I try to enable it on the app, I get an error message. Please, enable Face ID login. And please allow us to have the quick balance widget again!
  16. [R90] Citizens Bank Mobile Banking 3/5 · US No Widget?: How is it that a bank doesn’t have a widget option in 2026. I was hoping that with the new app we’d get one but alas still no widget.
  17. [R93] Citizens Bank Mobile Banking 3/5 · US Face ID works maybe 10% of the time: What’s the point of setting up Face ID if I can’t use it? I don’t want to enter in my login info all the time.
  18. [R24] Ent Mobile Banking 3/5 · US Fix the remote deposits: Takes forever to login, and remote deposits are sometimes unavailable because of “maintenance” the interface is pretty unpleasant to interact with. It is good however at keeping up with pending purchases and overall everything else works well.
  19. [R63] Citizens Bank Mobile Banking 3/5 · US Glitches: Ever since the new update the deposit checks feature glitches and freezes. It takes forever to deposit multiple checks. If I click the money to put amount it freezes. Then every time I click the account I want to deposit in it opens up the amount again and I have to click the account like 4-5 times before it recognizes it and opens it. Check depositing is horrible now. I’ve tried on mult

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store