U.S. Bank Mobile Banking vs Chase Mobile®

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R1] U.S. Bank Mobile Banking 1/5 · US Limited options: The online banking portal has very limited options. Cannot send international wires, cannot link investment accounts, etc.
2. [R4] U.S. Bank Mobile Banking 2/5 · US Internal transfers: When will US Bank add the option on internal transfers for a place to list the reason for the transfer? Other banks and even credit unions offer this option for their customers. It would be most helpful to be able to identify the specific transfer. Thanks for working to make this a reality.
3. [R65] Chase Mobile® 5/5 · US Good job: Very convenient and user-friendly.
4. [R66] Chase Mobile® 3/5 · US Travel Options need serious improvement: While I like the ability to manage the card, the travel feature of the app is AWFUL. The limited ability to search on hotels without being shown hotels over an hour away is ludicrous. You try to search on hotels and it shows you vacation homes when you didn’t ask for those. A basic search criteria is miles - 5, 10, 30 from the destination town entered -
5. [R3] U.S. Bank Mobile Banking 3/5 · US Has glitches: When working, it’s a good app. However it has issues with freezing up, being down for various reasons, etc.
6. [R6] U.S. Bank Mobile Banking 1/5 · US Bank statement missing $330 worth of multiple confirmed purchases: Ad supported mess. App crashes while trying to display ads Information not accurate. Information constantly obscured by ads and constant requests to rate the app. Ive watched as purchased items appear and disappear over time. App appears to be focused on self-validation and upselling products rather than assisting me manage my fina
7. [R90] Chase Mobile® 5/5 · US Easy: The chase app is so easy and convenient to use. I love that I can check my account on the go.
8. [R77] Chase Mobile® 4/5 · US Not always easy!: This is a great app although it isn’t always easy to find what I need. They’ve made good “fixes” but still some troubled areas.
9. [R73] Chase Mobile® 1/5 · US Changing app AGAIN: I can no longer see my balance. This is like the third time they have updated this app in the past year. Enough. It is no longer user-friendly.
10. [R85] Chase Mobile® 1/5 · US Useless: Terrible app that's laggy and logs you out after each use. Then tells you your password is wrong have to create a new one each time
11. [R87] Chase Mobile® 1/5 · US Predatory Fees: Chase has high predatory over draft fees.
12. [R111] Chase Mobile® 1/5 · US Greedy: Charging me $15 monthly service fee. I don’t have $15. Chase has billions and billions. Everything wrong with this country. Don’t let Chase invest your money and profit. Choose a local bank or credit union.
13. [R12] U.S. Bank Mobile Banking 5/5 · US Pleasant experience: My experience so far while using the app had been splendid and supportive. In a nutshell, it is mobile banking made easy.
14. [R89] Chase Mobile® 1/5 · US Horrible Customer service: The worst I’ve ever experienced!
15. [R76] Chase Mobile® 1/5 · US Useless customer service: I am trying to send money through Zelle and the app is making me verify my ID. It’s saying the camera is too shaky even when I have it still on my desk and my ID on a box so I’m not even holding the phone lol… customer service outright told me there’s nothing they can do to help me bypass the check so I guess I’ll just find another bank again…