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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

myQ Garage & Access Control vs Latch App

myQ Garage & Access Control 4.8★ · Free to download 70
Winner myQ Garage & Access Control
Latch App 4.7★ · Free to download 55

myQ Garage & Access Control is generally more reliable for its core function of opening garage doors, despite significant usability complaints, while Latch App suffers from more frequent and critical failures that can lock users out of their homes.

Full reviews: myQ Garage & Access Control · Latch App

myQ Garage & Access Control is a dedicated garage door opener app with a higher lifetime rating and generally reliable core functionality, though it faces strong criticism for intrusive ads, review prompts, and audio hijacking. Latch App, used for apartment access, is praised for convenience when it works, but is plagued by connectivity issues, slow performance, and critical bugs that can prevent users from entering their homes.

Head to head

Features & Integrations tieR1R9R12R21
myQ Garage & Access Control myQ users desire Apple CarPlay integration and Siri/HomeKit shortcuts, noting its absence as a significant inconvenience R1R9R27R35. Some also wish for more granular notification controls, like alerts for a garage door remaining open for a certain time without also being notified of it closing R12R21. The app does allow remote operation for guests .
Latch App Latch App users also frequently request Apple CarPlay integration for garage access . Many users highlight issues with widgets, stating they are broken, unreadable in clear mode, or reset frequently R76. The app offers guest login features which some users find helpful .
Ease of Use tieR7R11R13R15
myQ Garage & Access Control myQ is generally considered easy to use for its primary function of opening and closing doors R11. However, users are frustrated by the app's slow loading times R13R15R31, frequent and intrusive review prompts R7R16, and promotional ads that slow down the process R15R25R28R31. Some find managing schedules difficult due to buried menus .
Latch App Latch App has a mixed reception regarding ease of use. Some users find it convenient and easy once they get past initial frustrations . However, many complain about slow unlocking times R79, difficulty connecting via Bluetooth R91, and poor organization of doors in large complexes . Users also dislike being forced to update at inconvenient times .
Reliability & Performance edge: myQ Garage & Access ControlR1R3R4R6
myQ Garage & Access Control myQ generally works well for opening and closing garage doors R6. However, some users experience intermittent connection drops , the app not responding R31, or showing incorrect door status . A major, recurring complaint is the app hijacking or pausing audio playback every time it opens R1R3R4R6. Issues with connecting to new routers have also been reported .
Latch App Latch App suffers from significant reliability issues. Users report being locked out of their apartments due to app failures R61R76. The app is frequently described as glitchy R63, slow to connect and unlock doors R79, and randomly logs users out R76. Bluetooth connection is often described as spotty R91.
Price & Value tieR15R25R28R31
myQ Garage & Access Control myQ is free to download, but users complain about constant ads for other products and services within the app R15R25R28R31. There's also a complaint about having to pay a subscription fee to access recorded videos from cameras, only allowing live viewing otherwise .
Latch App Latch App is free to download, but some apartment complexes charge a monthly fee for its use, such as $25/month . Many users feel it's not worth the hassle, especially when it fails and locks them out, preferring physical keys .
Support tieR9R55R83R91
myQ Garage & Access Control One user noted that troubleshooting required a factory reset of the garage door opener, a step not included in the app's troubleshooting, suggesting a lack of comprehensive in-app support R9. Another user mentioned a notification issue they couldn't resolve R55.
Latch App Users have expressed frustration with a lack of help, specifically regarding adding main entrances to a list R83. The app also lacks 2-factor authentication, raising security concerns for some R91.
Pick myQ Garage & Access Control if

You need a dedicated app for garage door control and prioritize generally reliable opening/closing functionality over a perfect user experience, and you are willing to tolerate frequent review prompts, in-app ads, and audio interruptions R6R11R16.

Pick Latch App if

You live in a building that mandates its use and you value the convenience of keyless entry when the app works, especially features like guest access .

Evidence note: Both apps are free to download, so the free-vs-paid asymmetry rule is not directly applicable. However, Latch App users often feel forced to use it by their landlords, which contributes to negative sentiment when the app underperforms R79. myQ's negative reviews are heavily skewed towards recent usability issues (audio hijacking, ads, review prompts) rather than core functionality failures.

Frequently asked

Does myQ Garage & Access Control support Apple CarPlay?
No, myQ Garage & Access Control does not currently support Apple CarPlay, which is a frequent request from users who find it inconvenient to use their phone directly while driving R1R9R27R35.
Why does myQ Garage & Access Control pause my music?
The myQ Garage & Access Control app has a bug where it sends a media pause command every time it opens or returns to the foreground, interrupting music, podcasts, or audiobooks even when no garage operation is initiated R1R3R4R6.
Is Latch App reliable for unlocking doors?
Latch App's reliability is inconsistent; while some users report it works flawlessly, many others experience frequent glitches, slow connection times, and critical failures that can prevent them from unlocking doors and entering their homes R61R63R76R79.
Are there ads in the myQ Garage & Access Control app?
Yes, the myQ Garage & Access Control app frequently displays promotional ads and asks for reviews, which users find annoying and disruptive to the process of quickly opening their garage door R7R15R16R25.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] myQ Garage & Access Control 1/5 · US Frustrated: Why in the world does it pause my music in Apple CarPlay when I load the app and why don’t you figure out to put the app as usable in CarPlay?
  2. [R9] myQ Garage & Access Control 3/5 · US Needs Apple CarPlay: It needs to add the troubleshooting step of factory resetting the garage door opener. It took me way too long to set this up after searching the internet for that easy solution. I was setting it up after someone else had previously used it. It also desperately needs to work with Apple CarPlay. Seems like an obvious feature but having to get my phone out and waiting for the a
  3. [R12] myQ Garage & Access Control 3/5 · US Nice but ……: The app works nicely but, it would be nice to have a feature that allows a notification that garage door remains open for an certain amount of time without having to also be notified that it was closed for the same time. The notices don’t work independently.
  4. [R21] myQ Garage & Access Control 3/5 · US schedules not visible: schedules for automatic closing are not visible in app.. a feature which alerts garage is open after custome set time is very beneficial.
  5. [R7] myQ Garage & Access Control 1/5 · US Review spam: App keeps asking me to review it with a review button that comes up maybe 10 times in a row. So. Fine.
  6. [R11] myQ Garage & Access Control 5/5 · US Owner: Great product!
  7. [R13] myQ Garage & Access Control 1/5 · US Slow app: Slow to load and force prompts to enter rating and feedback
  8. [R15] myQ Garage & Access Control 3/5 · US Good app: It’s fine for opening and closing the doors but holy cow there are a lot of ads. I figured they were best just ignored until I accidentally clicked on one and not realizing what I had done I thought I was completing a purchase through kickstarter earlier in the day with Apple Pay and bought something from the app. Grrr. Add to that the time it takes to load I’m usually waiting outside my
  9. [R3] myQ Garage & Access Control 3/5 · US App hijacking audio: The app works fine, but it's recently started highjacking my audio when I open it. I get in my car, get my music going, open the app.. my music stops. Close the app, music didn't start back up I have to hit play again. What is the reason a GARAGE DOOR app needs to shut down my audio?
  10. [R4] myQ Garage & Access Control 1/5 · US Bug hasn’t been fixed: The myQ iOS app sends a media pause command every time it opens or returns to the foreground. Spotify playback is paused even when no garage operation is initiated. This happens after reinstall and with all audio outputs. If MyQ is left open and the user returns to Spotify to resume, then switching to MyQ pauses the output even without actions being requested. The app is cal
  11. [R6] myQ Garage & Access Control 3/5 · US It works: It works, but why does this app stops my media when I open it to open my garage
  12. [R25] myQ Garage & Access Control 2/5 · US If you like Ads: I just want to close my garage door. Stop pushing your ads that slow the process. Enough already. I already have your product… but of you keep it up, will look for a different one.
  13. [R28] myQ Garage & Access Control 1/5 · US Add: Tired of the add popping up
  14. [R31] myQ Garage & Access Control 1/5 · US Unreliable: Refuses to open or close my garage door, app takes forever to load. Not using the camera but the app keeps trying to load it. But ads seem to work no problem, they like to pop them up when I’m trying to get in. Much more a burden than a convenience. Only useful part is knowing when the door is opened or closed. Everything else is unreliable or unnecessary.
  15. [R55] myQ Garage & Access Control 4/5 · US False notifications.: Not really a review. Just can’t resolve a notification that doesn’t exist.
  16. [R83] Latch App 4/5 · US Latch app: Works ok for the most part, but I still can’t figure out how to add two of the main entrances on to the main list….nor has anybody been able to help, so I search every time to enter manually…takes time
  17. [R91] Latch App 1/5 · US Bad UX, Terrible security: They don’t have 2 factor authentication. The Bluetooth is shotty at best, often have to close the app and re open it to get it to connect.
  18. [R27] myQ Garage & Access Control 3/5 · US Add CarPlay: Add the option to open via CarPlay.
  19. [R35] myQ Garage & Access Control 5/5 · US MyQ is great: I love using MyQ. The only thing missing is a CarPlay app. After all, the main reason to open your garage is to pull your car out or put it away. A CarPlay app would allow you to do this without pulling your phone out.
  20. [R61] Latch App 1/5 · US Stay away from apartments that use this app: Literally breaks and then you are locked out of your apartment. Horrible app
  21. [R63] Latch App 3/5 · US Secure but glitches often: Too many glitches when using
  22. [R76] Latch App 1/5 · US Terrible: Horrible app. randomly logs me out and resets the widget. locked me out of my place multiple times already. It barely could perform the function of LETTING THE OWNER IN
  23. [R79] Latch App 1/5 · US Terrible!! Sloooow!!!: This awful app was forced on me by my apartment complex. It’s sooo slow and takes FOREVER to unlock a door. In an emergency situation I’d be dead before this trash app opens a lock. Horrible!!
  24. [R16] myQ Garage & Access Control 1/5 · US Asks for reviews too often: This is the 4th time today. Every time I open the app, I am prompted to leave a review. I want to quickly open/close my garage door, but the extra clicks of being asked to review the app blocks this process and is annoying. Even after I leave a review. It asks the next time I open the app. I will be updating my review each time I am asked for a review: x,x,x,x,x

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store