United Airlines vs Fly Delta

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R5] United Airlines 5/5 · US Check In Process: Using the app was easy and intuitive.
2. [R6] United Airlines 3/5 · US Bag tracking not front and center: Bag tracking is hidden in my opinion as I have to go back to Home Screen to find link. Why can’t I do it when I’m at the Boarding Pass screen which is where I’m at when waiting on a flight
3. [R68] Fly Delta 5/5 · US Such a wonderful user experience: This is simply a wonderful app. I recently experienced 3 flight delays due to thunderstorms across the east coast. The Delta app immediately sends me a gate change update via the mobile app and text message. It has the most accurate flight information, so I don’t have to read the possibly outdated flight boards at the airport. I love how easy it is to access board
4. [R77] Fly Delta 5/5 · US Best airline app in the US: I fly constAntly and have top level status on all major IS carriers. Delta’s app is superior and beyond comparison. You literally never have to call the 1-800 number unless there are very unusual circumstances. As with all things regarding Delta, it’s the best in the industry and the best in the country and they continued to improve every day. I love this airline, I lov
5. [R30] United Airlines 3/5 · GB United: Not an easy site to navigate
6. [R58] United Airlines 1/5 · US Awful: Miserable app interface. Extremely non user friendly
7. [R92] Fly Delta 4/5 · US Login Every Time: Generally, the app is very good and I can accomplish what I want to. But since the last major update, I now have to log into the app every single time that I open it. And there are times, especially in airports, when connectivity isn’t that great and logging in can be hard to do. I wish they would go back to the previous version where it preserved your credentials.
8. [R117] Fly Delta 3/5 · GB normally good: this is a review about the app not the airline - when it works, it’s a great app and i find it really useful! but recently i have not been able to get past logging in before it immediately crashes. reinstalling the app does nothing and i’m flying in a week so i’m hoping it resolves before then.
9. [R46] United Airlines 1/5 · US Crashes all the time: Crashes. Inconsistent. Freezes. Overall huge pain.
10. [R54] United Airlines 1/5 · US Lately unstable: The United app used to be rock solid but within the last half year it has exhibited all sorts of unstable behaviors - e.g. locking up when checking a reservation or having a boarding ticket that was once visible completely disappear from the app never to be shown again prior to boarding the actual flight where it’s needed. This unstableness has also been displayed by the United de
11. [R96] Fly Delta 3/5 · US Constant errors: Decent airline, mediocre app. Constantly glitches, errors when booking, never works with VPN, doesn’t let you easily toggle back and forth between search results and flight details (requires starting a new search), ecredits and vouchers often not showing up due to glitches, API errors, slow and buggy, MQD counter not updated automatically. Design and UX could be decent if it just
12. [R118] Fly Delta 1/5 · US Unusable. Disappointed with Delta!: I downloaded the mobile app because it has become literally impossible to use Delta’s website on my laptop (VPN on = the whole site bricks me out with “access denied”, VPN off = I reach the home page, but every search immediately pulls error codes and kicks me straight back to the home page). I have tried multiple times, and several days apart. The app doesn’t w
13. [R56] United Airlines 1/5 · US United Airlines Baggage Fees Outrageous: $110 for two bags (not oversized) is ridiculous.
14. [R48] United Airlines 1/5 · US Unjustified cancellation: Cancelled flight, stated weather issues, but great weather, no domino effect since same plane used back/forth without delay. They initially tried to rebook 5 days later until complained to get booked next day flight. They will do everytbing they can do squeeze money. So sad only handful of large airline companies in US, no competition or desire to do well for consumer
15. [R79] Fly Delta 1/5 · US Horrible: Bad airline waste of money completely
16. [R119] Fly Delta 5/5 · GB Good airline: really good service great customer service and friendly manner - good price too. Thank you
17. [R1] United Airlines 1/5 · US Poor customer service cancelled flight.: I’ve never been more frustrated than I am with United Airlines. Here’s what happened: ✈️ Seattle → Chicago: We booked without checked bags, then paid to check them at the airport. Despite paying extra, we were assigned some of the worst seats on the plane, the row directly in front of the exit row. No reclining seats and noticeably less legroom than standa
18. [R4] United Airlines 1/5 · US Flights constantly delayed: Read the title
19. [R61] Fly Delta 1/5 · US Login isn’t working: I have several hours before my flight and I can’t login. Not in app or on website. Customer support is dead silent. Nice…