Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Zoho CRM vs CRM by DealerSocket

Zoho CRM 4.4★ · Free + IAP 75
Winner Zoho CRM
CRM by DealerSocket 4.6★ · Free to download 40

Zoho CRM is the better choice for a more stable and feature-rich CRM experience, despite some recent update issues, while CRM by DealerSocket is plagued by consistent crashing and limited functionality.

Full reviews: Zoho CRM · CRM by DealerSocket

Zoho CRM offers a comprehensive and customizable platform with a strong focus on customer support, though recent updates have introduced some performance and usability issues. CRM by DealerSocket, while praised by some for its automotive-specific features, is widely criticized for frequent crashes, slow performance, and limited mobile functionality.

Head to head

Features & Functionality edge: Zoho CRMR3R6R11R17
Zoho CRM Zoho CRM is praised for its extensive features, automations, and high customizability, with users appreciating its ability to manage contacts, tasks, and even map contacts R11R17. However, some users report issues with specific features like the dial pad taking time to load, inability to add leads, or calendar syncing problems R3R6. There are also requests for more granular control over tags and custom modules on mobile .
CRM by DealerSocket CRM by DealerSocket offers features like customer info access, call/email placement, and note-saving, with some users highlighting its robust texting and updated driver's license scan R62R83. However, many users find its functionality limited, citing issues like inability to scan licenses on newer phones, difficulty saving pictures, and lack of landscape mode on iPads . The app also struggles with basic tasks like sending emails and displaying deal numbers .
Ease of Use & User Interface edge: Zoho CRMR5R7R8R10
Zoho CRM Zoho CRM is generally considered intuitive and easy to navigate, with some users calling it streamlined and super easy to learn R11R17. However, recent updates have made the interface more difficult to use for some, with common actions requiring more clicks and font sizes being too small R10R8. Some users also find it complicated or struggle with specific arrangements like case updates R7R5.
CRM by DealerSocket CRM by DealerSocket has received mixed reviews on ease of use. Some users praise the new upgrades for being intuitive, simple, clean, and easy to learn . Conversely, many find it hard to navigate, clunky, and frustrating, with issues like not rotating on iPads and difficulty with copy/paste .
Reliability & Performance edge: Zoho CRMR1R6R24R30
Zoho CRM Zoho CRM's app has faced significant recent issues with crashing, extreme slowness, and failure to load R1R40R24. Users report problems with syncing, appointments not updating, and the app refreshing too quickly when switching between apps R6R30. There are also reports of the app not working with newer iPhones or iPads .
CRM by DealerSocket CRM by DealerSocket is heavily criticized for being unstable, unreliable, and constantly crashing R61. Many users report needing to delete and reinstall the app frequently, sometimes weekly, to resolve login issues or make it functional R74. The app is also described as slow, with tasks taking longer to complete .
Price & Value edge: Zoho CRMR11R38R41R44
Zoho CRM Zoho CRM is highly praised for its value, with users noting its affordability, scalability, and the extensive features available even in the free version R38R41R44R50. Many consider it enterprise-grade at a small business price, offering more features than competitors R11R44.
CRM by DealerSocket CRM by DealerSocket is described as getting the job done for the money paid . However, one user explicitly states that the 5-star reviews are fake and that the true rating should be closer to 1, implying poor value R61.
Customer Support edge: Zoho CRMR11R14R17R19
Zoho CRM Zoho CRM receives positive feedback for its customer service, with users stating that Zoho cares about its customers, has a knowledgeable team, and is prompt and professional in responding R11R14R17. However, some users report a lack of support, describing it as a "you are on your own" experience, and difficulty canceling services R19.
CRM by DealerSocket CRM by DealerSocket is criticized for horrible customer support, with users reporting no improvements to bugs and support being unable to assist when issues cannot be duplicated R61.
Pick Zoho CRM if

you need a highly customizable CRM with a wide range of features and good customer support, and are willing to navigate some recent update-related bugs R11R14.

Pick CRM by DealerSocket if

you work in the automotive industry and find its specific workflows and features, like the updated driver's license scan, beneficial, and are prepared to deal with frequent app instability R62R83.

Evidence note: CRM by DealerSocket's reviews are heavily skewed towards recent negative experiences, with many 5-star reviews appearing to be from users praising recent updates that still have significant underlying issues R61. Zoho CRM also has recent negative reviews regarding updates, but its overall sentiment for core functionality and support remains stronger.

Frequently asked

Which app is more reliable?
Zoho CRM, despite recent issues with crashing and slowness, is generally more reliable than CRM by DealerSocket, which users frequently report needing to delete and reinstall due to constant crashes and login problems R1R40R61R74.
Does Zoho CRM offer a free version?
Yes, Zoho CRM offers a free version, and users praise it for providing extensive features and functionality without cost R38R50.
Is CRM by DealerSocket good for automotive sales?
CRM by DealerSocket is specifically designed for automotive sales, with users highlighting features like customer info access, call/email placement, and an updated driver's license scan as beneficial for selling cars R62R83R118.
Which app has better customer support?
Zoho CRM generally has better customer support, with users commending their knowledgeable team and prompt, professional responses, whereas CRM by DealerSocket is criticized for horrible customer support and lack of bug fixes R11R14R17R61.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Zoho CRM 3/5 · US Director / Owner: Good crm but a few easy fixes would make it GOATED. the one feature I need is to be able to quickly call leads from my phone. I often need to dial numbers manually and it’s nice there’s a dial pad but it only shows up in the app after like five minutes. I constantly have to close and reopen the app or just wait several minutes for the dial pad to populate and become available. Th
  2. [R6] Zoho CRM 3/5 · US Doesn’t sync to good: It's a CRM but no place to add Leads? What's up with that?
  3. [R11] Zoho CRM 5/5 · US State of The Art CRM: We have used multiple CRM’s for our business including Salesforce, HubSpot, Dynamics 365 Sales and Zoho CRM. Out of all these companies, Zoho seems to actually care about their customers, probably because they aren’t answering to shareholders. We found Zoho easier to setup, more streamlined, and have more features and automations than the competition. The mobile app is very i
  4. [R17] Zoho CRM 5/5 · US Most Amazing CRM in Market: Great customer services, amazing customer ease of use! So many features and very auto intelligent!
  5. [R5] Zoho CRM 4/5 · US Case Update Arrangement: Can you please change the case update back to the initial default settings. Open, pending, then close. It’s so tedious to have to scroll down the closed cases before reaching open and pending. Thanks.
  6. [R7] Zoho CRM 1/5 · US Complicated: Difficult to use. Doesn’t use my location to find current accounts.
  7. [R8] Zoho CRM 4/5 · US Font size in App: You need to add a way to increase the Font size in the ZoHo CRM App. The App is very good but the fonts are quite small. Switching from App to App on my iPhone makes it impossible to use the Apple tools for font size because it would make everything else too large. Ironically the font size when typing in this window is perfect!
  8. [R10] Zoho CRM 1/5 · US Update: Not a fan of the new update. It makes it difficult to find account and related account. I hope this gets updated soon.
  9. [R1] Zoho CRM 1/5 · US Crashed and is extremely slow: This app used to my go to for the CRM. I don’t what they did on some recent updates, but it’s terrible. It crashes all day long and is slow to load. It’s become unusable now.
  10. [R24] Zoho CRM 3/5 · US Some things work; some things don’t; some things don’t make sense: Wanted to try ZohoCRM as an all-in-one suite for Tasks, Calendar, CRM, email notes (btw, I LOVE Notebook!!). But when you get “An error has occurred” EVERY time you visit a navigation icon, even after resetting, something’s wrong. Maybe it’s not compatible with my iphone version. Whatever the reason, it doesn’t work for me…but i
  11. [R30] Zoho CRM 3/5 · US Great App except..: Love this app and having all my info at my fingertips. One thing that frustrates me though is that the app refreshes every time I move away for a few seconds to another app. I will basically lose the note I was working on or the customer info I was entering into the app. I am told this is an iOS issue but my other apps don’t refresh that fast or at all. Please fix this iss
  12. [R38] Zoho CRM 5/5 · US Crazy good, how are these features free?: Really, there’s nothing like it especially for the price. Zoho CRM is highly recommended along with their suite of products.
  13. [R41] Zoho CRM 5/5 · US Great affordable scalable Crm: For what you get you can’t beat the price. Very customizable and works with zapier.
  14. [R44] Zoho CRM 5/5 · US Incredible: Zoho has done it again! We have searched the world over and Zoho is the only business operating system you will find that is enterprise grade but small business priced! Thank you Zoho!
  15. [R14] Zoho CRM 5/5 · US President/ Owner: Zoho” With the team they have, the knowledge of each, the promptness of responding, the professionalism in which each one has shown to me , right along with the patience with someone who has been in business over 30yrs both as employee on into the purchase of, staying in the old style of Salesmanship, the older methods of scaling & outdated technology, ( that while worked). Was
  16. [R19] Zoho CRM 1/5 · US No support: Total you are on your own experience. I think AI bots run this thing. Tried canceling. Next to impossible.
  17. [R40] Zoho CRM 1/5 · US App keeps crashing: How do I fix??
  18. [R61] CRM by DealerSocket 1/5 · US Terrible CRM: The 5 star reviews here are fake and/or purchased reviews. The true rating was slightly above 1. Anyone who has used Dealersocket knows the dumpster fire that it is. Horrible customer support, no improvements to bugs, constant outages, and the list goes on. If you are considering to get Dealersocket, stop immediately and look elsewhere.
  19. [R74] CRM by DealerSocket 5/5 · US Love the app but needs a bug fix: So the app is great but after awhile it stops working and I have to delete the app, reinstall and resign in. Very inconvenient at work
  20. [R50] Zoho CRM 5/5 · US Awesome!: You can do a lot with the free version!! Awesome !!
  21. [R62] CRM by DealerSocket 5/5 · US Dealersocket: I have been selling cars for 8 years. I’ve used every CRM. VIN Solution, DealerCenter, Drive Centric, E-Leads. With that said, I can tell you the best app that allows me to do the things I need to get done in order to sell 20 cars a month. You have access to all your customers info, you can place the call and send the email. Your notes are all saved and every step you just took appea
  22. [R83] CRM by DealerSocket 5/5 · US Love the DL Scan Update: I’m excited to see the updated Driver’s License Scan experience that saves some taps and makes the process more efficient - including being able update an existing prospect/customer record with the scanned license when you UP the customer. Some additional enhancements I’d love to see in the future: - Auto-capture back and front of license (or ID) without the need to hit t
  23. [R118] CRM by DealerSocket 5/5 · US Solid way to manage your day!: I can’t say enough good things about this app! Easiest way to manage my customers daily and sell more cars! Tons of information, easily accessible, and everything is placed well within. If I could rate it higher than five stars, I would!!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store