Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Zoho CRM vs DriveCentric

Zoho CRM 4.4★ · Free + IAP 75
Winner Zoho CRM
DriveCentric 4.6★ · Free to download 45

Zoho CRM is better for businesses seeking a highly customizable and feature-rich CRM with a strong free tier, while DriveCentric is specifically tailored for the automotive industry but suffers from significant reliability issues.

Full reviews: Zoho CRM · DriveCentric

Zoho CRM offers extensive customization, a comprehensive feature set, and a well-regarded free tier, though recent updates have introduced performance and usability issues. DriveCentric, while praised by some for its industry-specific focus, is plagued by frequent crashes, video upload failures, and general instability.

Head to head

Features & Functionality edge: Zoho CRMR6R11R18R21
Zoho CRM Zoho CRM is lauded for its extensive features, automations, and high customizability, making it a 'Swiss Army knife' for businesses R11R41. Users appreciate the ability to customize on the web app and see a map of contacts R18. However, some users report missing key mobile features like sorting by tags, adding tags on contact creation, and full access to custom modules R18R21. There are also complaints about the inability to add leads, missing email functionality, and calendar sync issues R6.
DriveCentric DriveCentric is recognized as a powerful CRM for the automotive industry, with users praising its real-time updates and app connectivity . Specific features like video messaging are valued, though users desire the ability to save and mass-send videos . However, the app is criticized for missing crucial functionalities like printing documents, copying/pasting, and viewing scheduled tasks on mobile . Users also report difficulty viewing deal numbers, finding Carfax information, and managing leads effectively .
Ease of Use & User Interface edge: Zoho CRMR5R7R8R10
Zoho CRM Zoho CRM is generally found to be intuitive and easy to navigate, with many users calling it 'super easy to learn' and 'user-friendly' R11. However, recent updates have made the interface more difficult to use, with features becoming harder to access and requiring multiple clicks R10R13. Some users also find the app complicated, with small font sizes and issues with case update arrangements R5R7R8.
DriveCentric DriveCentric receives mixed reviews on ease of use. Some users find it 'user friendly & Super Easy' and 'easily usable, quickly learnable, intuitive' . Conversely, many describe it as 'very complicated' and 'annoying' . Recent updates are frequently cited as making the app harder to navigate and adding extra steps to processes . Users also complain about too many buried menus and drop-down boxes .
Reliability & Performance tieR1R6R7R16
Zoho CRM Zoho CRM has significant reliability issues, with numerous reports of the app crashing frequently, being extremely slow to load, and becoming unusable after updates R1. Users experience problems with features not working as described, such as call logging and location services R7. Syncing is a major concern, with complaints about poor sync quality and appointments not updating R6R16. There are also reports of errors when visiting navigation icons .
DriveCentric DriveCentric is highly unreliable, with frequent reports of the app freezing, crashing, and giving error messages R79. Video uploads are a persistent and critical issue, often being slow, failing to upload, or refusing to send R61R63R76R79. Users also experience slow load times, glitches with phone tools, and inconsistent performance after updates .
Support & Updates edge: Zoho CRMR1R10R11R13
Zoho CRM Zoho CRM is praised by some for excellent customer service and a team that cares about customers R11. However, other users report a lack of support, describing it as a 'you are on your own experience' with difficulty canceling services . Recent updates are a major source of frustration, often making the app more difficult to use and introducing bugs without adequate training or support R1R10R13.
DriveCentric DriveCentric users report contacting support multiple times for video upload issues without resolution R63. The app frequently pushes updates, but these often cause more problems than they fix, leading to ongoing issues and frustration . Users criticize updates for making the app harder to navigate and removing useful features .
Price & Value edge: Zoho CRMR11R38R41R43
Zoho CRM Zoho CRM is highly regarded for its value, with users stating it's 'state of the art' and 'crazy good' for the price, especially considering its features R11R38R41. Many appreciate the capabilities of the free version R38R50. However, some users report being constantly overcharged and experiencing billing issues R43.
DriveCentric DriveCentric's pricing model isn't explicitly detailed in reviews, but users praise it as a 'great affordable scalable CRM' R41. The app is free to download, and while some users highlight its value as a sales tool, there are no specific comments on its cost-effectiveness or billing issues R41.
Pick Zoho CRM if

Pick Zoho CRM if you need a highly customizable and feature-rich CRM with a strong free tier and a comprehensive suite of products, and you are willing to navigate occasional performance issues and recent UI changes R11R38R41.

Pick DriveCentric if

Pick DriveCentric if you are specifically in the automotive sales industry and require a CRM tailored to that niche, and you are prepared to contend with frequent app crashes, video upload problems, and an often-frustrating user experience R79.

Evidence note: DriveCentric's reviews are heavily skewed towards recent negative experiences, particularly concerning app stability and video functionality, which contrasts with its higher lifetime rating. Zoho CRM also shows a trend of recent negative reviews related to updates impacting usability and performance.

Frequently asked

Is Zoho CRM easy to use on mobile?
Zoho CRM is generally considered intuitive and easy to navigate for many users, with some calling it 'super easy to learn' R11. However, recent updates have made some features harder to access, requiring more clicks, and some users find the font size too small R10R13R8.
What are the main issues with DriveCentric?
The main issues with DriveCentric are frequent app crashes, freezing, and error messages, especially when trying to open messages or notifications R79. A significant problem is the unreliability of video uploads, which are often slow, fail to send, or cause the app to freeze R61R63R76R79.
Does Zoho CRM offer a good free version?
Yes, Zoho CRM is praised for its free version, with users noting that you 'can do a lot with the free version' and appreciating the extensive features available without cost R38R50.
Is DriveCentric suitable for iPads?
DriveCentric is not well-optimized for iPads; users report that it lacks a landscape view and scales up the iPhone version, making it difficult to use the full screen R81R112.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R6] Zoho CRM 3/5 · US Doesn’t sync to good: It's a CRM but no place to add Leads? What's up with that?
  2. [R11] Zoho CRM 5/5 · US State of The Art CRM: We have used multiple CRM’s for our business including Salesforce, HubSpot, Dynamics 365 Sales and Zoho CRM. Out of all these companies, Zoho seems to actually care about their customers, probably because they aren’t answering to shareholders. We found Zoho easier to setup, more streamlined, and have more features and automations than the competition. The mobile app is very i
  3. [R18] Zoho CRM 3/5 · US Could be a 4 or 5 star app: I love the ability to customize on the web app. I like the ease of use. I love the ability to see a map of my contacts in the iPhone app. I would give this app 4 or 5 stars if these features were added: (1) The ability to sort by TAG in the iPhone app (2) The ability to sort by TAG on the web app. (3) The ability to add TAGS in the contact creation page (4) A desktop a
  4. [R21] Zoho CRM 3/5 · US Good app: Does not allow me to bring in custom modules
  5. [R5] Zoho CRM 4/5 · US Case Update Arrangement: Can you please change the case update back to the initial default settings. Open, pending, then close. It’s so tedious to have to scroll down the closed cases before reaching open and pending. Thanks.
  6. [R7] Zoho CRM 1/5 · US Complicated: Difficult to use. Doesn’t use my location to find current accounts.
  7. [R8] Zoho CRM 4/5 · US Font size in App: You need to add a way to increase the Font size in the ZoHo CRM App. The App is very good but the fonts are quite small. Switching from App to App on my iPhone makes it impossible to use the Apple tools for font size because it would make everything else too large. Ironically the font size when typing in this window is perfect!
  8. [R10] Zoho CRM 1/5 · US Update: Not a fan of the new update. It makes it difficult to find account and related account. I hope this gets updated soon.
  9. [R1] Zoho CRM 1/5 · US Crashed and is extremely slow: This app used to my go to for the CRM. I don’t what they did on some recent updates, but it’s terrible. It crashes all day long and is slow to load. It’s become unusable now.
  10. [R16] Zoho CRM 1/5 · US Horrible sync: The zoho app seems to have been an afterthought. No reports or analytics whatsoever, maps are awful, layout horrific. Zero customization options that are beneficial. If you need a CRM with an app look elsewhere
  11. [R13] Zoho CRM 2/5 · US Update is terrible. Edit, AGAIN: You just made every single thing that our company uses on your app more difficult to access. This update is terrible. Creating a task and leaving a note need to be the easiest things to access on someone’s contact/meeting page. Now they are all in a different place and inside other menus. I don’t need everything’s font to be bigger, I need what I use to be accessi
  12. [R38] Zoho CRM 5/5 · US Crazy good, how are these features free?: Really, there’s nothing like it especially for the price. Zoho CRM is highly recommended along with their suite of products.
  13. [R41] Zoho CRM 5/5 · US Great affordable scalable Crm: For what you get you can’t beat the price. Very customizable and works with zapier.
  14. [R43] Zoho CRM 1/5 · US Full of regrets: Zoho has been my biggest regret EVER!!! I am constantly overcharged. For 6 months my emails were not being sent out and I was almost bankrupt before finding out Zoho had inadvertently changed my email settings. Now I’m getting charged for more users than I have. Zoho is the absolute WORST BUSINESS TO EVER DEAL WITH!
  15. [R61] DriveCentric 2/5 · US My video uploading: I’ve shot videos and then they won’t upload. I’m losing time if I have retake a personalized video.
  16. [R63] DriveCentric 3/5 · US Video upload: Constant issue with video upload! Contacted support multiple times, same issue, no solution! Other than that, love the app.
  17. [R76] DriveCentric 1/5 · US Video upload: Video uploads too slow
  18. [R79] DriveCentric 1/5 · US App gets frozen / video quality is horrible.: The app honestly needs to be rebuilt from the ground up. Whoever created it should try using it as a salesperson for at least one day to see the issues firsthand. Whenever I try to upload a video longer than two minutes, the app freezes. It doesn’t even give me the option to crop the video, it just gets stuck on the same screen and becomes completely u
  19. [R50] Zoho CRM 5/5 · US Awesome!: You can do a lot with the free version!! Awesome !!
  20. [R81] DriveCentric 3/5 · US iPad Version?: I use an iPad Mini for work and would love an updated version that uses the full screen instead of scaling up the iPhone version. Also a way to keep uploaded videos and send them to multiple customers (similar to SnapCell) would be great.
  21. [R112] DriveCentric 1/5 · US No Landscape view on IPADs!: The app is great but it on iPADs! Doesn’t have the landscape view where it fits the whole screen. It stays horizontal as if it was a phone. Cannot use the App on it. I have to go thru the website itself.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store